Great guy. We had bought a used laptop from him and when we had a problem he solved our problem for no charge.

I have bought laptops from Seattle Laptop twice, both with great results. They are very knowledgeable, skilled and have great advice for laptop users. read more

I've had great service over the years. I really appreciate the quality of work, candor and mission of this business.

These guys are great! I dont know shit about computers and they were honest friendly.

After I spilled a cup of coffee on my 2015 MacBook Pro, with 10 years worth of hundreds of files, it would not even turn on. I took it out to the Apple Store in Southcenter and bought a new MacBook but the "Geniuses' didn't have a clue about how to save all the data. [ Apple "back-up" doesn't really back-up much.] I called up Seattle Laptop, bought a new external hard drive [which I now recommend] and took it and the bad computer out to the Aurora store. Within a week all my data was backed up on the external drive and I got a nice lesson on how to transfer the data to the new MacBook. All for a very reasonable price. I recommend Seattle Laptop most highly and without reservation. Mark Endresen read more

I needed the hard drive removed from an iMac prior to recycling. I brought it here and by some miracle all the customers inside completed their business and left at the same time. They were able to remove the hard drive for me for a very small fee. I've replaced a several of these myself, so I could tell these guys have done it a million times. Anyways 100% recommend these guys. read more

Seattle Laptop - IT Services & Computer Repair Near Me - Seattle, Washington

I have been here a few times. Once, he spent 15 minutes fixing a damaged power port on my PC and didn't charge me. Great service every time. I wouldn't go anywhere else. read more

Excellent shop with friendly and generous owner. I highly recommend this establishment for your computer and laptop needs.

The space bar on my 2016 Macbook popped off and I was unable to reattach it without breaking it. Was considering buying a new laptop until i took a chance and stopped in. Dan took a look at the keyboard, did some adjusting and reattached some parts and guess what? The space bar attached and is working fine like before. I'm typing this now as you read this with my fixed space bar. Saved me money from buying a new laptop, saved a trip to the Mac Store and other repair shops (who told me I'd have to replace the entire keyboard). Glad I took the time to make it all the way out to Aurora. Top it off, it took less than 5 minutes and wasn't charge for the service! Thanks Dan! read more

Swung by and they had the exact parts I need! Kind friendly service. The worker there was very knowledgeable and gave me various repair options. read more

Highly recommend this business. My old Mac desktop had a "hardware failure" per Apple support. I was referred to Seattle Laptop by another repair vendor. Daniel gave me personalized recommendations for a replacement, and was able to transfer ALL data to the replacement desktop, probably at considerable effort. 24 hours later I was at my replacement computer with nothing lost. Great generous and personalized service. read more

I accidentally plugged my android into USB port,and my laptop died instantly,wouldn't start after that. Took it to Seattle laptop, about 20 min later,after I left I received a call from the owner that my laptop is working. Tha owner opened it,disconnected and reconnected a few things and it started to work. I authorized $150 for repairs without calling me,he could have just let it sit there for a few days and then charge me $ 150,I would of never known, but he didn't. What an amazing and honest man ! I will tell all my friends and take my computers only here from now on. Thank you Seattle laptop ! read more

You know when there's that person in the self checkout lane at the grocery store, pulling out their reading glasses and squinting at the screen, trying to figure out how to scan bananas, and eventually attempting to cram a check into the cash out slot? That's me. The person you're picturing is me. And yet, somehow I got a computer genius kid. He's been trying to teach me something about blah blah operating systems and whatnot. So when we drove by Seattle Laptop, he became obsessed with stopping there. It was his only topic if conversation for weeks. And, I may be terrible at tech, but I'm a good mom. So last week we stopped in. Despite the fact that they were about to close, the staff there were very accommodating and knowledgeable. They clearly know their stuff and are willing to go out of their way to inform and assist customers. Five big stars for not making fun of my GenX self. read more

Shoutout to Seattle Laptop and Repair! Thank you Dan, for helping me with one of those fake pop-up "Your laptop has a virus, call Microsoft" BS scam sites, that won't close out. Had it straightened out with lightning speed! If it happens to you, don't start pressing buttons, just give Dan a call! read more

Our new puppy spilled a glass of water into my Macbook. I immediately put it in white rice, like I would an IPhone, and made an appointment with Seattle Laptop to look at it. The owner of the business called the next day saying, "That rice trick of yours worked! Your computer started right up, first try, no problem! ...that will be $350." !!!??? What?? You didn't do anything!!! You just told me it started right up, first try, no problems. How the fuck can you, in good conscience, charge me nearly $400 for simply turning it on??? Owner claimed he had done a bunch of unnecessary things I hadn't requested to the laptop after he saw it was working fine. What a fucking scam! The computer wasn't worth $400. But, while he had it, I asked if he could fix the J key, which wasn't working. He said fixing the key was too much work so he didn't do it... Just absolutely infuriating! The laptop came back with two huge deep gouges across the front of it. Honestly looked as if someone had taken a knife or something to it. Nope... I recommend you try somewhere else. It's the same as with dishonest car garages -- charging obscene prices for unnecessary services I didn't request is a MAJOR red flag! The laptop was working perfectly when he received it -- there should have been no charge! read more

Pretty low key place. I bring in a broken mac. they tell me what it costs to diagnose or fix, but also give directional guidance as to if it's worth fixing. decent array of refurb models too. fixed 3 macs and bought 1 already. I'm happy not to deal with the cookie cutter answers geek squad and some other places will give you. read more

Good selection, helpful staff, good prices, used laptops come with software preloaded. Needed the cheapest possible laptop for a specific task. They were helpful in pointing out the comparisons in my price range, and walked me through what software had been preloaded. Very helpful. read more

My laptop fell onto its charger and would no longer charge. I took it to these guys and they quickly examined it, found the problem and fixed it within minutes. Then they didn't charge me for the service! Wow am I grateful and would totally recommend this company. They had great laptops for sale, ranging from $250 to $650 which were a serious temptation. read more

I came in asking about compressed air or an electronics fan while trying to clean out my desktop. I don't know what I'm doing but had noticed it was really dusty, and BestBuy didn't have the gear or advice. The the staff were friendly and helpful and talked me through why I probably wanted to use a less abrasive cleaning technique. They offered to clean out the machine and because it was a quick job did not charge - would recommend for service and expertise and will come back when I need something else done. I also had had some strange fan noises - they suggested I watch it for a bearing wear-out and that there wasn't anything immediately necessary to do. The lack of upsell here is important to me and indicative of a shop that cares about getting a good result for the customer. read more

Seattle Laptop has saved me multiple times. This time my Lenovo ThinkPad X1 yoga was stuck in an infinite loop and wouldn't turn on even though all the usual tricks were tried. The Seattle Laptop folks know more than the usual tricks and were able to fix it in under 20 minutes. how do you recommend the shop to anyone who needs help with their laptops or other computer devices. read more

Was in the city for a few days from out out town and my MacBook was getting progressively chaotic and non functioning. Drove around to a handful of independents which were appointment only. Got back to air b&b and Dan at Seattle Laptop was the first person I called and was able to at least have a look at laptop to see if worth the fix. The turnaround was only a couple of days. Thrilled to have found a sweet independent service that I can trust. I'm two hours away from Seattle, and I've already swung a handful of small town locals Seattle Laptop's direction. It's definitely worth it! Thanks Dan! read more

Second time we went there, they told us our computer had several poorly functioning parts and sold us another one that had been turned in to them (for recycle?) and partly refurbished. Didn't work. Took almost $500 and 21 days for us to get back a somewhat functioning computer. I don't think their personnel are Apple-certified. Their warranty is only good for a month. I'd go to an Apple-certified place in the future. You won't save any money here. read more

Dan Wagoner is a master of his craft. He has seen it all and done it all, and he generously shares his knowledge & experience. He is more interested in identifying what is not working and correcting it than in making a quick buck. I have relied on Seattle Laptop for more than 20 years, through Dells, Toshibas, IBM/Lenovos and most recently, a Macbook Pro. In every instance, there was no "it could be several things so we'll just replace them all." Nope, it was always a matter of making a thoughtful diagnosis, then recommending the most practical solution (which is how I moved to Apple from Windows-based machines). At this point, I would not trust anyone else to take care of my machines and my wallet. Once you've found the best, why look further? Comprehensive knowledge, expert workmanship, truly fair prices. The best! read more

Great service with getting me the part I needed, very quickly, without any hassle. Would recommend them for used computer parts.

Big thanks to the folks at Seattle Laptop. I've been having issues with my fusion drive on my iMac, and exhausted the support from Apple. As a developer, I have a good understanding of how computers work, but wanted advice from someone with more knowledge and experience, so I stopped by their store last Sunday. I wasn't disappointed. They were patient and engaged, we had a great technical discussion, explored the issues and my options, and they gave me some excellent advice. They could have easily talked me into an expensive hard drive replacement on the spot, but gave me some things to try first. They also had a good deal on a refurbished iMac, and we explored possibly replacing mine for that one, but they did an honest comparison and we decided I was probably better off keeping the one I had. They earned my trust with their expertise, patience, and honesty; and they'll definitely be the first ones I go to next time I need expert service or if I'm looking for a good deal on a computer. read more

Before buying a charger for my laptop, the guy with long hair demonstrated that it worked. When I bought it, the taller kid with the bowl cut swapped one of the cables before I left. I noticed the slight of hand, made a mental note, but didn't mention anything. When I went home and plugged in the charger, it didn't work. I called and explained the situation and came the following Sunday to get a much cheaper looking, but operable cable so I could charge my laptop. Number One: Don't steal. Stealing is wrong. Once someone has purchased something do not steal it and replace it with a broken one. Number Two: Don't lie. When I call your store to replace my item do not give me resistance and argue with me. Accept your wrong and mend it. (On a personal note, there are some great free services at the peaceful Mosque, local Church, and probably Orthodox Synagogue that may take you in and help you convert to a decent value system) Anyway, as a business, please respect others belongings. $40 for a used charger is a little high in my opinion also but I'll leave that topic alone for now. A one star experience but giving you two stars because...... (Really don't know why I am giving you two stars) read more

DO YOURSELF A FAVOR AND GET YOUR COMPUTER FIXED ELSEWHERE. I literally got my laptop screen fixed here, just to randomly turn my laptop on 3 months later to be greeted with rainbow colors and haywire. Yes - it just randomly broke down. Turns out their replacement parts are some knockoff Chinese version, BUT AT LEAST DONT OVERCHARGE IT. These scammers provide a 30 day warranty but you know damn well 30 days aint enough with those fake parts. read more

I have used Seattle Laptop Repair from time to time, and have always found them to provide great advice and support at a reasonable price. Today was no exception! They re-seated a key on my keyboard at no charge and told me where I could purchase a replacement for a broken key! I will continue to use and recommend them! read more

Dan (or Dave?) himself and whoever works with him might be good at repairs, but they need a better business model or business/service acumen in general. One look at the shop and you know there is NO organization. He accepts 'techno trash' as part of his business and it is EVERYWHERE. On every surface, counter space, the floor, any furniture and outside on the sidewalk. Phones, laptops and every technology peripheral in the world is in his store. His service is so disorganized and he's tremendously backed up. So, unless you're willing to wait weeks you have the option of paying an additional $40 to get to the front of the line. If you pay that and call them repeatedly, you might get your laptop back inside 10 days. What is really poor is the number of excuses they'll give you when they haven't gotten around to your repair. The issue with my laptop was a couple of fans that were broken which sounded AWFUL. The parts they ordered apparently came within a couple of days, but when I started following up on the status, he told me that now it seemed like there was water damage. Yeah. NO, there wasn't. Then there was 'we can't get the video running' or we got a blue screen...NONE of which were issues when I brought the machine in. We turned it on together and everything came up fine. I paid $275+ for the service (including the $40 head of the line fee). I would discourage taking your technology for repair at this business read more

WFH and my Apple computer decided it would not turn on. I called Seattle Laptop to see if they could work on Apple products and what the timeframe was. Answer was Yes and SL said to bring it in right away. Happily, I had the option of paying a little extra to expedite for a quick turnaround (which is fair to me). Within 24 hours, or possibly less, I had my Apple back up and running! I was given a thorough explanation of the issue. This satisfied me and left me feeling good about Seattle Laptop and feeling good at shopping local. So, with this experience, I can absolutely recommend Seattle Laptop. BTW, all COVID protocols were followed by Seattle Laptop. I absolutely feel comfortable going during this time. Hope that helps!! read more

I was given excellent service by Dan: friendly, knowledgeable, extremely skilled, with a high level of problem solving ability. He's more than fair and reasonable. He gave me great advice on how to deal with a vendor for a defective new laptop battery. Getting the most cost effective reasonable service out out of used laptops instead of just buying new is his strong suit. GB read more

A year or two after fixing an unrelated issue, I brought in my macbook that had lost its ability to charge the battery. I'd done all the basic diagnostics and sought help online https://discussions.apple.com/thread/7635944 and got suggestions to ask an Apple Genius Bar tech or seek out replacing the DC Input Board (a $10 part on ebay). When visiting an Apple store, they thought it could be either the battery itself or something on the motherboard. Not sure whether to try swapping parts myself with this inconclusive news, I took it back to Seattle Laptop to see what they could find. They quickly determined that it WAS just the DC Input Board and fixed it rapidly. It was more expensive than doing it myself but much less than Apple would have charged for swapping everything--and this way I also have greater assurance that nothing else is going wrong with its power flow. Happy again! read more

My computer has all kinds of problems but I can't be without it for a week to repair so dug out 3 old laptops and brought them in to see if any worked, if I'd found the right cords, etc so that I have a computer to use while they fix my main one. I worked with James (James worked and I stood there confused - I'm a true technoidiot) he was very kind and brought up the fact that, aside from needing to get one up and running for use while mine is fixed, I needed to take everything off of these computers before it all gets lost. Oh, duh. So he spent time explaining how to do that "OK you're going to have to talk to me like I'm stupid" he just smiled and slowed down and let me take notes. And they helped me know ways to save money - things I could do myself. They even let me borrow an old cord so I could get everything off of one of them before I have it recycled. This is a small, locally owned, honest, neighborhood, shop. Go there :) ! read more

I was having a problem with my laptop battery charging to the point that I was ready to get a new computer. I took it to Seattle Laptop to see about getting it fixed. I had talked to my Costco Concierge service, who had me run a diagnostic program. The conclusion seemed to be that the battery needed to be replaced and Windows 11 uninstalled. Then Windows 10 installed again after a reset to factory specifications. I was after a written cost estimate for the battery job so the cost would be covered by my bank card. I explained the situation to someone on the staff. He wanted to look at a few things before going to that step. My computer fired right up, with a full 4 hours of battery charge. No other problems were apparent. I no longer saw a need to have my computer fixed because in their shop it was working fine. What pleasant, patient service I received! Thanks! read more

I've taken my laptops to Seattle Laptop a half dozen times over the last 8 years and never had a bad experience. They consistently provide friendly, excellent service, and they are transparent about their prices, which are very reasonable. They helped me buy a new hard drive at Frye's, which was cheapest, installed it and restored everything from my backups. They have several times provided at-the-counter troubleshooting that has led to a fix or acceptable modification at no charge. They are smart rational folks. Support this local shop. It's a gem! read more

Fixed my non functioning display on laptop with an over the counter consultation for free!

My work laptop stopped charging over the Christmas holiday. I brought it in and they assessed the problem right away. Motherboard was fried. They downloaded the data so I could transfer it to my new computer (motherboard replacement was not available from manufacturer ). Bought the old computer for parts. Would go back. read more

I went in to buy a used MacBook Pro due to me accidentally spilling water on my keyboard and seemingly killing the machine. Apple, and 2 other repair places, all said that the repair wasn't worth it, and that it'd be more cost-effective to buy another used one. I came in to Seattle Laptop to check out some of their used inventory---they seem to have quite a bit, at very fair prices. One of the employees, Dave, wanted to try powering up my machine before I bought another one. Miraculously, it turned on without a hitch, for the first time in 2 months. He easily could have just sold me another machine without telling me my original one powered up, but his integrity, honesty and desire to help me were above and beyond. They now have my business for life. I highly recommend them. read more

Had a 13 y/o iMac that wouldn't turn on. Called Apple, said it was too old; took to Geek Squad, same reply but referred me to Seattle Laptop. OMG! Dan is the man! He was friendly, knowledgeable and great to meet. He took my sick iMac, and got it up and running within less than a week. All good, and I am one happy camper. Thanks Dan for great work, reasonable charge, and timeliness. Again, Dan is the Man! Oh yeah, and he had a very nice refurnished Apple Air so I bought it, and very happy ;-) read more

Bot a used laptop at Seattle Laptop September 2017. I used it only (6 or 7) times. It stop working so i brought it back. Dan the owner was nice enough to fix it for nominal service fee. Even though warranty (90) days expired. Even put in a better solid state hard drive for free. He wanted to make sure i was happy customer. I will refer people to Seattle Laptop anytime! Stan The Bambooman!! read more