Service was great! The person at the door was very helpful. Selection is great. Value is high and quality is good. I will bring my wife next time! read more

I've been a customer of the Northgate Seattle Best Buy for 20 years. I've made many major purchases there - Sound system, TVs, laptops, washing machine & dryers, refrigerator, etc. I was always satisfied with the experience and customer service. That is, when they had customer service. As another Yelper noted, there is no longer a way to call the store. The local number (206) 306-7663 loops into AI nonsense that will not be able to help you - the 888 number is worse. Neither # has a way to connect you to the Northgate store to talk to a human. I spent way too much time this afternoon trying to navigate the "AI assistant" in order to schedule an appt with Geek Squad. Finally I gave up and searched online for a way to schedule - nope - not available. I was offered a slot in Everett WA, but no way to schedule for Northgate. I purchased a new Macbook Air in July and also purchased the Total Tech Support plan. Unfortunately, there is no way to contact them to set up an appointment. Yes, who in corporate made the brilliant decision to eliminate customer service?? (shaking my head) read more

Best Buy - Seattle - Who made the decision to eliminate customer service?? - Appliances Near Me - Seattle, Washington

I bought two mini DVD players, and was told that they would be compatible with my Chromebook, guess what? Neither of them are, I was lied to by the people who work there, it wasn't worth the time. Y'all are horrible people, I'm a senior, and don't have a lot of money ! read more

I don't know who at the corporate level at Best Buy thought that eliminating customer service was a great idea. To me, it seems like a perfect way to go bankrupt. Based on my recent experience with Best Buy, I foresee that coming. I intended to purchase a Bose Smart Soundbar at the Northgate Seattle Best Buy. I called Best Buy, only to be connected to a completely frustrating and useless AI assistant. It took several requests by me, and several unrelated responses by AI, to finally speak with a human being. I asked that human if a particular model of the sound bar was available, on display, and set up for listening before making a purchase at the store. I was assured that the store had the sound bar set up. I asked the customer "service" representative if she was absolutely certain because I didn't want to drive 15 miles to get there and find out the product wasn't available or set up for demonstration. I was assured it was. When I got to the Northgate Best Buy I found that there wasn't a display model set up. The model in which I was interested was sitting in box on the shelf. I asked the sales person how difficult the item was to set up. "Really easy!" I asked if it could be set up so that I could listen to it before purchasing. The answer was "no." I was encouraged by the manager to buy one of several other models that were set up. When I explained that I was told by customer "service" that the sound bar WAS set up for demo, the in-store staff told me the call center has NO connection whatsoever to the stores. When I asked if the store had a direct number I could call in the future I was told "no." There's only the call center. That would explain why the call center rep sounded like she was based in India. The lack of customer support is appalling. The inability to speak with a store employee by phone is equally appalling. I decided to purchase the sound bar I want from another retailer on line. If Best Buy believes that its customers don't need customer service, then the retail chain doesn't need my business. read more

It's usually a easy going time in Best Buy. Both the Bellevue and Northgate locations have had me as a customer numerous times. The techs seem knowledgeable and offer legit suggestions. I have purchased many televisions and iPads from this company and have been very satisfied. Pricing is competitive and the rewards program brings frequent discounts. read more

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I went to best buy to get a new e scooter I didn't get any sales help but I knew what I wanted anyway so no big deal they are allways rude . So I get my scooter its to heavy to carry . I see a cart so I go get it and load my scooter. I go to check out and was interrogated as how I got the scooter and how I got the cart and how I planned to pay at this point im about to just leave but I want the scooter and pay for it . Big mistake . I have problems setting up the app for the scooter it won't run with out it so I still can't ride it . Segway wanted to charge me to help me get the thing going . So im 1000 plus in on a scooter I can't ride im about as un happy as I can be I have spent so much money at best buy no more find a new sucker best buy this is a minus 5 review done go here at all they robbed me read more

Best Buy - Seattle - Appliances Near Me - Seattle, Washington

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I bought a printer here with 3 months free ink. I was charged for it and even after I cancelled was charged again. Best Buy and HP both make it impossible to actually speak to a human to remedy these sorts of problems. They make you run in circles until you give up. read more

Delivery service from Roadie is terrible! After getting a message that my TV would be delivered, including a note to expect updates during the day, I received nothing. And good luck trying to contact the Roadie delivery service. Contacting Best Buy customer service just gets you into virtual assistant hell. I've spent a small fortune at Beat Buy over the years buy I'll certainly be rethinking future purchases. read more

Huge shout out to security. The hard working security, given the nature of Northgate and the high crime rate hold things down. I've had a change to chat with security staff at the front and some, former military are super caring and kind. I feel super safe around northgate. Given the fentanyl and crime rate in the area this extra level of safety reassures me. The store is always clean and well displayed and the staff are knowledgeable. I think this store attracts a specific personality type and I noticed that some staff focus more on the specs of an item rather than focusing on the customer. It's hit or miss. Having come from sales and the service industry, I think that the emotional iq aspect could improve. I'm not giving this location a bad rating. I hope that my feedback can serve as a learning opportunity if you want. For example, I often have to find an associate to find something if there isn't one at the front by security. Sometimes, the staff will speak as if I am knowledgeable about tech and I hope the staff person can ask me what my knowledge of tech is first before processing. Value is fine. The Best Buy regional number gave misadvised me and I the staff seemed clueless at this location. I still like shopping here and they randomly have a good selection of toys. read more

My son decided to buy a Samsung TV for me at the Northgate store along with a stand and the installation package. He was specifically told by the salesperson that the installation package included assembling the stand. When the TV arrived at my home in Colorado, I called our local Best Buy to arrange the installation. Much to my surprise, when the crew arrived, they informed me that the installation package did not include assembly of the stand so that was $120.00 wasted. All they did was take it out of the box, plug it into the wall outlet and show me a few rudimentary controls on the remote. I even had to show him how to hook up the cable connector. To add to my displeasure, the next day I tried to assemble the stand myself (since I had no other option), only to find out the mounting holes in the stand did not align with the holes in the TV. So not only did I lose out on the installation fee but we also had to return the stand. Obviously that particular salesperson did not know what he was talking about. read more

We went there at 7PM. Asked to talk to a sales rep about wireless speakers. We waited over half an hour while workers were walking around the store aimlessly (or so it seemed) asked a couple of them if we could get some help, the ignored us. Said someone was coming. Nobody showed up. read more

1 star Absolutely unacceptable experience at the Northgate Mall Geek Squad. I brought in my PC simply to have an operating system installed -- a routine service. Instead of just helping me, they finagled and upsold me into a yearly membership I didn't ask for. I was told it would be ready later that same day. That was a lie. The next day -- after no updates -- I get a call telling me they hadn't touched it. Why? Because Windows 10 is losing support in October. So what? It's June! They used this as an excuse to avoid doing the job I already paid for. Instead, I got a vague doomsday lecture about how maybe someday my PC could lose some functionality. Completely irrelevant to the service I requested. What made this worse is that they refused to honor our agreement unless I physically came back in and demanded it in person. I had to waste more of my time just to get them to follow through on what was already paid and promised. That's not service -- that's stonewalling. The entire experience felt like a bait-and-switch scam. Geek Squad had no problem taking my money upfront but zero interest in delivering what they promised. I won't be back. And I strongly recommend taking your business elsewhere. read more

Best Buy use to be a go to place for me for years. Whether it was buying cd's, DVD or home audio equipment. Now it's a shell of a store with virtually no home audio equipment or unless your willing to drop $50,000 on McIntosh home audio gear, NOT... I was very disappointed in my last visit in attempting to replace my DENON cd player. Not a sales person in site for question note options for repurchasing another one. And the person I finally tracked down had zero clue or really cared. In fact it was like speaking to Beavis & Butthead all wrapped up into one person. So I bailed and found a small boutique stereo place and bought what I needed. Sad how BEST BUY has really gone down hill. Yet I won't shed a tear when they close the Northgate Store. read more

Visited this location on 9/18/2025 to buy a cheap Samsung TV. First of all there was NO customer service in the television area, no working display for the cheaper end TVs, found a model on the floor shelf, but there was no price on the shelf for most of the TVs located across the bathroom. Pulled the TV off the shelf and dragged it to the cashier up front. Had to ask the cashier how much it was and how much was another model up, she couldn't look up the other model and give me info on it. I told her there were no prices and no help back there and that she should let the manager know - she kinda brushed it off and proceeded to ring me up, she wanted my phone number and I showed her my membership number for my info, but she insisted in getting my phone number. This place was very unpersonable and a big zero for customer concerns!!! There was ONLY ONE PERSON that cared, it was the store door man, he greeted us coming in and leaving. Avoid this place if you need assistance read more

Although J Rose at Geek Squad dept. was as helpful and understanding as could be, it was completely unacceptable to find that my original purchase of a simple data transfer from old computer to new computer was actually rung up under someone else's Best Buy account. Spent 2 hours waiting for a correction. Very worried about how much of my personal information that other person has. Their staff are not seasoned veterans. I really didn't feel like I should pay any thing for the service since they really screwed up but management only gave me a $50 gift card. Can't say I'm a satisfied customer. Basically Best Buy Management SUCKS! read more

DO NOT USE FOR CAR AUDIO An appointment was made to have new deck installed. Was not told it was located in a parking garage. My truck was too big.. huge waste of time Had to reschedule to another location. Was told this store does not have experience tech they could not trouble shoot issues. Just needed deck installed. Had previous work done with 2 amps should have been simple. They cut out the amps from the system and broke a part that connects the sync. Tried to cover it up and said nothing till the part fell off read more

Best Buy - Seattle - Appliances Near Me - Seattle, Washington

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I went to Best Buy to purchase a portable air conditioner, and was disappointed to find out they don't have air conditioners on the floor so that you can see what you're buying. I didn't feel very confident about what the clerk was telling me about the air conditioner available, but I did go online and did some exploring and finally ordered an air conditioner on their website. The Best Buy website describes it as 14,000 BTUs, however the box says 10,000 BTUs. much trouble to return it. The UPS delivery was very confusing... They were going to deliver it on Monday but on the Friday before, they told me they were going to deliver it Saturday between two and six. I rearranged my schedule so I could be home. Saturday morning they sent me a message that it would be delivered by 9 PM. it was impossible to talk to a real person about when it was actually going to arrive. And then, around 11 a.m., it arrived. read more

The last several times I have been here items have been stocked incorrectly. It has been really frustrating getting to the counter and being told what I thought was an 80 dollar item is really a 200 dollar one. This has been a repeated issue. The cashiers then are not helpful they just ask if I want to buy the 200 dollar version which of course I don't. Lather rinse repeat. I think I'm over it. read more

Just wasted an hour and a half with a whole bunch of other people, all coming home empty-handed at this Best Buy location. Their pick-up emails do not concretely communicate that a second form of photo ID *must* be brought for pick-up. Like I'm going to be randomly carrying my passport around orherwise? Thanks for ruining our Pixel 8 launch day, jerks! read more

Best Buy - Seattle - Good luck realizing that you need to bring a second government ID - Appliances Near Me - Seattle, Washington

Bought, on line, a microwave oven from Best Buy, Northgate web site. They used a company called ONTRAC for delivery. Two days in a row, after tracking showed oven was on the way, late at night they said they couldn't deliver., Claimed they did have the access code. My name is on the call box. The second day, even though I gave them the access code, they made the same excuse. I'll never order online from them again read more

Heads up! I went to have my iPhone 11 resolve a problem at there Geek Squad . I gave my passcode and the guy helping me said he needed to go at the back room to work on it. I gave my passcode and the today I have fraudulent charges on my checking account of $280 . I spoke to the manager and she said it can't happen there. The Geeksquad was the last one to access my phone with my e wallet . I should have removed my e-wallet before I gave my phone to be worked at. This is sad cause Best Buy said it did not happen there. While the charges was from Asurion wireless in Nashville Tennessee. read more

With trip planner I found the building alright but finding the entrance was a night mare. Finally someone told me it was on the lower level. There were no signs to show this. The down escalator was broken and when I approached the nearest eleavators they were out of order again no sign to explan this or show people were to go. I walked around to the other side and managed to find a working eleavator. I finally found the entrance. Everytime I asked a uniformed employee for help they said they were not a salesperson. There were several running around ignoring me. After 20 minutes of standing by the products I was interested in with no one in the store which had several uniformed employees walking around doing what I could not tell you with no other customers in the store I could see I finally left unhelped. read more

I got an email about two cell phone purchases on My account. I have never, will never, ever own a cell phone. DO not give best buy your information, they do not know how to keep it secure. read more

Their website states nothing of two forms of photo ID needed for trade-ins. I showed them my Driver's License and Washington state concealed pistol license that displays the Driver 's License number on it to match. They declined it and said due to criminals trading in stolen goods the City of Seattle requires two forms of photo ID. I spoke with the store manager and asked if they can put a notice of that to save people from traveling all the way to the store to be informed of this by word of mouth only. He had a very not my problem attitude about it and refused to pass along any feedback. They told me to go to the Bellevue store and they might be able do it without two forms of photo ID. So I'm just expected to travel around from store to store until I find a location that can tell me by word of mouth (the only way this information is provided) if I can do a trade in or not. I've worked in customer service for years and work for a nearby medical center. I'd have to say as a professional these people deserve a F minus for service and why I'm even giving them a single star is because this app requires it. read more

I'm done with Best Buy. This used to be a great store with decent customer service and I've bought TVs and laptops from them for years - it hasn't been that for awhile now. I ordered a Breville Air-fryer/Toaster oven on line from Best Buy, picked it up at this location 2 days ago. When I opened it today, I discovered the enamel roasting pan was damaged: the enamel coating was completely scraped off one corner. I called Best Buy customer service, and asked whether I could just get the roasting pan replaced. He told me yes, just bring in the roasting pan with your receipt and credit card, and they can order a new pan for you. i asked him 3 times if he was sure, as this didn't sound right to me. He assured me it was. I drove to the store, waited in the loooong check-out line. The check-out person told me that no, I couldn't get the roasting pan replaced, and that the customer service person was wrong and doesn't even work for Best Buy. He then said that I could go over to Geek squad, and they might be able to order the roasting pan for me. I went over to Geek squad, and they asked if I had an appointment. I finally got somebody to listen to my situation. He said that if I'd bought the product protection or something like that, then they could do it for me. I had literally just opened the box that day. He also said Customer Service doesn't know what they are doing. At no point did he or anybody apologize that my new appliance was damaged right out of the box, or acknowledge the inconvenience resulting from the misinformation provided to me. I'm going to return the entire product and re-order from Amazon. Why would I want to deal with their crap customer service ever again? read more

I never leave reviews. I just think good or bad experience, everyone has a bad day or their on point. But dealing with this place was insane. We bought a $550 Samsung tv, got home, unpacked it and found a huge gauge in it. So we return it less than 12 hours later and they insist that they won't return it. We just wanted to swap it out for a non damaged one. Refused. Like not even sorry about it. Still so mad at how dismissive they were. And just for full disclosure, this was ALOT of money for us to lose. Especially after Christmas. read more

The worst customer service I have ever! Can't get any help I need. And when a salesperson arrived, they took another 10 minutes to find the product. I won't shopping in their store anymore. all of their staff is teenagers. They need training in customer service. read more

I've been in this store for about 20 minutes waiting to talk to any free customer service agent or employee to purchase something locked behind a cabinet. They are all busy chit chatting with customers who aren't buying anything. I'll stand at this checkout line until someone notices while I write this review. Don't come her. I regret not just buying what I needed from Amazon. The total time inside the store before I was allowed to leave was 32 minutes. Hire more staff. Hire diligent staff. Or maybe teach that security guard with his open carry permit to use a checkout lane? read more

While Best Buy has changed quite a bit since it's heyday, but the essentials are still there. A quest to buy a particular DVD brought us to this fine establishment on a Friday night. The staff was super helpful, and the selection of DVDs was larger than I thought it would be. As always, I got lost in the land of kitchen appliances while my kiddo checked out that sweet selection of Nintendo Switch games. We found the DVD we sought, picked up a few other delights, and managed to NOT walk away with a new shiny appliance. All in all, a good visit! read more

I went there to buy a Macbook but walked out with nothing the worker behind the counter couldn't handle the word Macbook his response was phone after I said Macbook more than once. I went to check out to buy something else and the worker at checkout was completely rude he wasted 10 minutes pushing for a membership I didn't want. for one simple item But Buy needs to keep things simple drop the apps QR codes and memberships. That cost more than the product itself. read more

Do not buy any protection plans from Best Buy. Geek Squad told me to take my computer to an independent repair shop because my warrenty ran out but I have been paying for Geek Squad repairs long after my warrenties have run out. When I called customer service they hung up on me rather than helping me get my computer repaired. read more

I love going to this Best Buy. There is plenty of parking here as the parking garage goes up many floors. I never have to wait for a spot and usually can find one within a floor of Best Buy. Every time I go to Best Buy I am asked if I need help by multiple employees as I walk through and shop. I'm usually asked within the first 10 minutes of walking around. Today, I specifically went to get a pair of wireless headphones. I walked over to the wireless headphone section and was approached by a Best Buy employee within 5-10 minutes of standing there and looking. He asked if he could help me and I explained to him that I was trying to choose between the Bose Soundsport Free and Jabra Elite 65T. The employee explained to me the different pros and cons of each and compared them to each other. He then suggested I get the Bose first then if I don't like them to return them within 15 days after trying them. Best Buy's return policy is so great and another reason why I always shop here. The fact that I can test out products and return them guilt free within 15 days is AMAZING. Especially with tech and headphones where you want to try them out before really making a decision. Needless to say, I took these home and I am so happy! This was definitely the correct choice. The employee was not joking when he said the sound quality is going to be great! I was out of there within 20 minutes. Other items I've purchased from Best Buy are my Samsung Note 9 (which was great because the employee set it all up for me), my HP Chromebook (which I received great advice and information on before purchasing), and video games (which the employees are always quick to let me know of free Steelbook add-on bundles). It was great to get Resident Evil 2 with a free Steelbook last time. The Steelbooks themselves are selling for around $30 on eBay. I love this Best Buy and will continue to be a returning customer. read more

Best Buy - Seattle - Got some new Bose wireless headphones from Best Buy! - Appliances Near Me - Seattle, Washington

I came in the other day to do a trade in for a new laptop and the customer service I received was phenomenal! I left the store returning my previous device and went home with a new computer with no problems. I greatly appreciate the time and patience Alex and Oliver provided to me, as well as the Manager, Jonathan. It is people like them that make me confident to trust all of my devices at Best Buy! Thank you all so much read more

Staff were friendly and TRIED to help... But... They told me to go pick up our purchased iPhones at a site 15miles away. When I went there, they had forgotten to tell me that even though I paid for the product, my dad, whose best buy account registered the products had to show up with an id. They also promised me 20% for a first time purchase on a new Best Buy card. When I got the 20% back in "certificates" online, they online help portal told me I had to go to go into the store again to try to resolve it. My iPhone case didn't fit the phone as well. Just a bad and cumbersome experience. Probably took 6 extra hours to resolve all their miscommunications and mis labeled products. read more

Honestly don't know why I ever come in this store. I have in my head that I'm going to come here and get some help deciding what electronic meets my needs and then be able to immediately purchase the item. Being a non-tech person I would prefer a Hands-On buying experience. However even though there's a hundred people walking around with blue shirts, no one ever helps you. You can stand around looking lost forever but no one is ever going to come and ask you if you need any help or you have any questions. If they do they say it's not their department and then they will send someone but no one ever comes. I don't know how many times I've walked in this store, and then walked out a while later after receiving zero assistance. This place is a complete joke. You need to know exactly what you want and be able to find it otherwise don't bother, go somewhere else. read more

I have purchase 3 Amazon - Echo Show 5 (2nd Gen, 2021 release) | Smart display with Alexa and 2 MP camera - Charcoal at teh northgate location seattle. The rep told me that the echo was not on sale the price was $89.99, but he did told me that for as longes i can have the receipt and if the price change before the year ends i can get the price adjustment. So the price change at $34.99 I decide to contact best buy to get the price adjustment. The rep that responded online told me that i had only 15 days to get the price adjustment so I cannot get the price adjustment any more. So my pooint is that best buys sales reps lie to get the sale misleading infortation and making you feel that you will get a deal if the price change thats a bunch of liers. I really like best buy but i hate lies. I took screen shots of the conversation. read more

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Location: conveniently located in the same building as Petco and Target with plenty of garage parking. This is my go-to location for this reason and its proximity to where I live. Staff: Generally friendly. However, if you have done your own homework regarding purchasing a laptop, phone, or tablet, the staff are not very helpful in terms of providing further insights or professional opinions that you cannot find on the Internet. Returns & COVID: Horrible. It took me THREE trips to the store to finally be able to return a laptop because the return line took forever and I didn't have all day to wait. I have tried different times of the day and different days of the week, but every time there were 5-8 customers ahead of me and only one staff working on returns. Each customer took on average 5-10 minutes and I was literally waiting in line for 30 minutes. It was extremely frustrating when they had a dedicated staff to help online pick-up customers behind me instead of working on whoever was ahead to speed up the wait time. read more

If you want to watch the slow death of retail, come to Best Buy. The one good thing I'll start with. Daniel at Customer service. This store is overworked, understaffed, and here my man is helping 3 people at once in the customer service line to ensure people are not having to wait too long. The guy was a wizard. Helping someone with a laptop, my tv exchange, an iPhone exchange, and not breaking a sweat. DANIEL-If you are reading this, ask for a raise immediately or quit and find a better job that honors your great customer service. Somewhere you can get commission(Nordstrom) or treated with respect. If this store had more employees like him, if Best Buy had this guys attitude they might be okay. But.... You have a run down looking store, with light inventory(due to shrink? theft?) so all of their displays/shelves etc look picked over because there are gaps in the product facings. The store manager made it clear that they were short staffed, which on one hand you appreciate the honesty, but then get frustrated that no one there can help you. I came in with an exchange, receipt, order # etc, almost no line at customer service, and the process took over 45 minutes, because employees couldn't find the product and then a manager override was needed at the check out. Again, not the CS employees fault, but just the general lack of order. Another reminder and plus in the box for Amazon. At this point Best Buy is just a good place to touch and feel a product before ordering online. read more

Horrible customer service. Horrible return policy. Don't care about customers. Not surprised anymore why Best Buy have 1,5 stars reviews. Simply avoid Best Buy. Not recommending to friends and family members read more

Best Buy - Seattle - Appliances Near Me - Seattle, Washington

So annoyed, came here a month ago to geek squad to get my battery on my phone serviced and came all the way down here just for them to not have mine in stock since it's an iPhone 13 mini, why allow my to schedule an appointment if yall aren't gonna have it in stock??? Then I come in today having already called yesterday to make sure they have a battery for my phone and what do you know, no battery for iPhone 13 mini again. Just wasting my mf time and energy. The associates keep telling me to go to the Apple Store but I'm not trying to drive a long ass way when they should be able to do it here especially when I called their ass beforehand. So annoyed read more