Prompt communication and they provided updates on arrival time. They were able to fix the issue…read morewithin an hour.

My dishwasher would not drain properly and was showing an error code. It turned out that it was…read morenot draining through the disposal like most DWs do. This was explained to me by the tech, and he originally thought we would need a plumber. Instead we decided to route a new hole through my cabinets to the disposal and by-pass the issue. It was great that Igor was willing to do this and get creative with a better solution. Solid company, and they work hard to get a solution to your problem. Would recommend and would use them again.

quick and reasonable price. but The machine has another problem this year, so I call them and fix…read moreagain.

I had a fantastic experience with this group…read more Firstly, they were very, very thorough when they came over to take a look at my furnace to setup my heat pump and AC. They went through every single vent in the house, inspected every single nook and cranny to determine what would be needed, including the furnace itself. Secondly, they were very patient in revising their estimates several times after every unnecessary question that I asked them with requests for revisions. Thirdly, they came over exactly at the time specified, got to work right away, were very friendly, and didn't ask for anything. They spent a full day, working tirelessly, got the job done, tested it thoroughly, and left only after completing all checks. Their price was very competitive too. All in all a fantastic experience. Highly recommend this crew.

Dmitrii was excellent at diagnosing and resolving the two failed microswitches in my microwave…read more However I'm not very happy with A-Service false estimating practice. When I contacted them they estimated similar work at $2-300 parts and labor. I don't mind that estimate being wrong, but the reality is they charge $300 minimum for labor, not including parts. It was impossible for the job to be less than $300, so why was the estimate less?

I hate to do this, but the situation warrants it. I called A Appliance Repair because the washer at…read moremy rental property wouldn't start. They seemed to have decent reviews and were able to get to the house sooner than any other company so I went with them. The first appointment was for Sunday January 18th with a window from 10am-12pm. This was to diagnose the issue. The tech Dmitrii didn't show up until 12:45pm. Things happen so I wasn't too concerned about him showing up late at this time. I was told Dmitrii had diagnosed the issue and I was sent an invoice and needed to put down a 50% deposit in order to move forward with the repair. He didn't have the part on hand so we had to schedule for another day. The second appointment was set for Tuesday January 20th with a window of 6pm - 8pm. I got a message from Dmitrii at 8:01pm saying he was having car troubles and could no longer make the appointment. A little shocked that he just learned of his car troubles a minute AFTER my appointment window but okay. We rescheduled for him to go out to the house the following day. The third appointment was set for Wednesday January 21st with a window from 6pm-8pm. He showed up within the window this time at 6:40pm however, he was unable to fix the issue. Dmitrii told my tenant the day he "diagnosed" the issue that it was either the actuator or the transmission (I had no idea about this because the invoice I received was for the actuator so naturally I assumed that's what needed to be repaired). So he left and I called in to see what was going on. I thought that the whole point of a diagnosis was to figure out what the issue was. I was told he may have gotten a faulty part and would like to go back out to the house to try and fix the issue. The fourth appointment was set for Thursday January 22nd with a window time of 4pm-6pm. I get a text from my tenant at 6:01pm that Dmitrii has not shown up yet again. At this point, Im extremely frustrated with this tech. Not only has he been late, not shown up to an appointment, misdiagnosed the issue, but he's wasted a lot of my tenants time as well as mine. He finally shows up at 7:23pm almost a whole hour and a half late, but again does not fix the issue. When he didn't show up on time this night, I was able to speak to the owner and before Dmitrii showed up he let me know that if the issue isn't fixed I will get a full refund so that was nice. Moral of the story, I ended up ordering a new washer and will never call A Appliance again. I feel like o failed my tenants by calling this company and leaving them without a washer for over a week now since we have to wait a couple of days for the new washer to arrive. I wouldn't have been so frustrated if the tech communicated better, or at all. Every time he was late I had to call, no messages from him to give us a heads up. My suggestion is if you want something done in a timely manner, go elsewhere.

These guys are pretty good Firstly they respond very fast…read moreand attend quick and gave a pretty good deal on my hvac issue There was some followup again after the main issue and still they obliged to warranty and attended again the next day with no questiins asked

Artem was awesome. I had a quote from another company that quoted me close to 6k for the repair…read more Artem came over on short notice and was able to resolve my AC issue within a couple of hour at a fraction of the price. he took his time asking questions, measuring the airflow in the vents and carefully explaining in detail the work he is performing. I would highly recommend Hotwire for their honest price and superior customer service. I will in the future reach out to Artem and his team for any of my future AC and HVAC repairs. If you are in the Kent/Covington/Auburn area, ask for Artem and he will provide you with the same quality of customer service.

Called Appliance Express/Jim -- stressed out because my upright freezer -- crammed full of food was…read morenot working. Jim came to our house within an hour!!! Wow! Our freezer was ice bound and needed a serious professional to address the affected parts. We realize that this might not be the fix but it will buy us time to see if we need to purchase a new freezer. Very happy!

Jim came to fix my loud squeaky dryer the same day, without any tricky diagnostic fee that locks…read moreyou in. He asked a lot of questions before coming and had diagnosed the problem before arriving. The price was very reasonable and the repair was completed in 15 min. I'm definitely going to reach out to him again for my next appliance repair!

Carlos is so talented and can fix most anything I think! Another service company said we needed to…read morereplace our GE gas range but guess what? They were a GE repair company (Bodewell). Carlos fixed the issue with the burner and we don't need to purchase a new range!!! Always get another opinion on replacing appliances!

We made an appointment for dryer repair. Mazter did not show, did not call, and did not call back…read morewhen I called their office to ask what was going on. Total waste of time: now we have to start over and wait even longer for an appointment with somebody else. Their "customer support" system is an AI robot who sounds confident, but cannot actually do anything to help you.

I had a great experience with the Appliance Repair team. Roman came out to fix an issue with my…read moreSamsung stove that I had been struggling on my own, with no luck. He immediately knew what was wrong and fixed it very quickly. Roman was professional, friendly and respectful of my time and home. Very helpful and efficient- highly recommend!

Came out fast: same day availability for an assessment when I called, then were able to return next…read morebusiness day to do the actual repair. They worked on an electric range which not all companies will work on (as it turns out quite a few only service gas). The tech was efficient and professional. Happy with the repair so far.