I think it is safe to say that everyone dreads having to call someone to repair an appliance. You expect to be charged some exorbitant amount of money and get at best what you might consider satisfactory service. Do yourself a huge favor - call Appliance Express and talk to Jim. I have never had a better customer experience. Jim went out of his way to answer every question I had and provide options for either repairing or replacing. Far and above, this is the best experience I have ever had with a business! Thanks Jim! read more

Called Appliance Express/Jim -- stressed out because my upright freezer -- crammed full of food was not working. Jim came to our house within an hour!!! Wow! Our freezer was ice bound and needed a serious professional to address the affected parts. We realize that this might not be the fix but it will buy us time to see if we need to purchase a new freezer. Very happy! read more

Jim came to fix my loud squeaky dryer the same day, without any tricky diagnostic fee that locks you in. He asked a lot of questions before coming and had diagnosed the problem before arriving. The price was very reasonable and the repair was completed in 15 min. I'm definitely going to reach out to him again for my next appliance repair! read more

I've been having a hard time trying to find someone to repair my fridge, and while Jim wasn't able to work with my particular model, he did take the time to ask a few questions and refer me to someone he knew would be able to help. It was much appreciated. read more

Jim is a rare find in todays world. He came to my home within the time window we agreed upon. He very quickly was able to diagnose the issue causing my refrigerator to leak. He had the necessary parts in his truck to fix the issue and he did it all in one visit. The cost was very reasonable and he even took the time to give me a few tips on care and maintenance AND leveled out my fridge so the doors would close better! I highly recommend his services!!! Jim, you are the very BEST!!! Thank you for all your help! read more

Appliance Express - All fixed and happy! I can remove the "broken" sign now and use the water again! - Appliances & Repair Near Me

Jim replied quickly to my request for a quote, asking me to give him a call. He told me that he doesn't service GE refrigerators but then gave me two names of places he recommends (Nortech and 1-800-GECARES). Even so, he said that he would've come out that afternoon except he had another appointment to go to. I appreciate his quick and thorough response! My bad--Jim DOES service GE, just not the Profile model I have. read more

Over the phone, Jim laid out the options for my 10+yr old fridge which had stopped working. I decided to try to repair. Jim very quickly diagnosed the issue, had the part in his truck, and fixed it the same day! He then proceeded to level it so the doors would close better, gave me advice on not overstocking my door shelves (I love condiments but the door may sag) and noted some care/maintenance things about my stove on his way out. If you want someone who is experienced (the kind that comes with integrity and pride of workmanship), professional, polite, and punctual call Jim. read more

We did not actually end up needing our refrigerator repaired, but when I was calling around on a Monday morning after we couldn't get our refrigerator to turn on, Appliance Express was the only place we talked to that was able/willing to fit us in within that day, whereas every other place we talked to said we would be lucky to get serviced by Wednesday, which isn't a great thing to hear when you've just gone grocery shopping the day before. Communication was quick and easy. Later in the morning we were able to sort out that it was human error but really appreciated the professionalism and quick response. read more

Jim was able to squeeze us in the same day I called, and fix our refrigerator. The compressor was not running -- he was able to replace a relay and fix it (I am still not sure what that means exactly, but now the fridge is working fine). Saved us from replacing the compressor, which would really have meant replacing the whole refrigerator. The price seemed reasonable for this kind of thing. Will definitely call Appliance Express first if I have any future appliance issues. read more

I requested a quote to service a dishwasher. Then I received a reply saying that they don't service dishwashers. ... even though they say they do on their profile page. Misleading. read more

I just got off the phone with Jim. I'm fairly handy so I explained everything I'd done so far to unplug my slow draining washer which was a lot but was having trouble removing one of the hoses. He spent the time with me explaining that the pump might be broken but advised that before I replace that part to get that difficult hose off because that could be the problem. He wanted to save me the money. I asked so he told me about what it would cost for him to come. Totally industry standard reasonable. If I can't get this to work, I'm calling him. I appreciate him being generous with his knowledge with nothing in return. read more

Came home from some time away to find my fridge had gone on the fritz. I wanted to work with a local, Ballard-area repair person and yelp led me straight to Jim at Appliance Express Service. My review is going to sound like an echo of the others: 1. Jim said he'd be at my house between 10 and noon (as opposed to places that say between 8 am and 2 pm or something along those lines). He showed up soon after 10 and was done before noon! 2. He quickly diagnosed and explained what had happened. 3. He was quite careful and gentle when moving the fridge, to avoid any damage to the floor. 4. He got the fridge working properly again and gave me additional helpful info to help maintain it. 5. He was super friendly throughout his visit. read more

Appliance Express - I feel much better, thank you! - Appliances & Repair Near Me

Terrific service! Jim is very professional and does nice work. Highly recommended!

Jim was awesome! I was in a real pickle with one of our rental property's fridges and he flew in for the rescue! He was responsive and communicative and the price was in-line. I'll be back! read more

After a washing machine mishap, I called a couple of different repair services. The people on the phone were generally pretty nice, but it felt like I was calling some call center somewhere. I had the sense that I was just dialing into a central hub that sent out subcontractors. I wanted some more accountability and a personal touch. Appliance Express was just what I wanted. Jim was professional and friendly and efficient. He showed me exactly what went wrong and then he demonstrated exactly how to avoid that in the future. He also gave me a few other tips to help extend the life of the machine. He seemed to know the appliances inside and out, and he was generous with his knowledge. I'm never going anywhere else for my appliance repair needs. read more

Jim is just fantastic. He's done multiple repairs for us and always does a great job. He'll lay out options from "do this MacGyver fix yourself" to replacing parts himself, always making sure you understand the pros and cons of each. He's always prompt, and has come to do repairs for us on weekends without it costing an arm and a leg. That he's so personable is the icing on the cake. read more

Super professional and helpful. Responded quickly. Very knowledgable and friendly. Highly recommended!

Set an appointment, went home from work and waited for two hours, and the guy never showed up. I called him, and he had no recollection of scheduling the slot two days ago, but said he'd be right over. Waited 30 more minutes, nothing, so back to work. Booooo! :-( Reply to comment: First, you said you didn't remember our scheduling conversation, and now you remember it, but I was supposed to get back to you. No, there was no discussion of getting back to you. You asked for the make of the oven, our address, and phone number, which I gave you. You then said that we were close to you. I took time off of work and waited at our house from 12PM until 2PM. At 1:30PM I called you and you had no recollection of our conversation at 6:04PM on Tuesday, but you were coming right over. I waited another 30 minutes - remember, I'd already been waiting 1.5 hours - and then I left to go back to work. I left a note: "Waited two hours. Will find someone else." If a new customer decides not to wait beyond the two hour window for a technician who forgot the appointment seems childish to you....good luck. read more

Our old fridge started leaking badly on a Sunday. I requested a quote from Appliance Express via Yelp Sunday evening and Jim responded with in a few minutes. He came over Monday morning, figured out we had a leaky value and replaced it and the line. No more leaky fridge! We thought the cost was reasonable and we're quite happy with the service from Appliance Express. Thank you! read more

I was at the end of my rope trying to find someone who could work on an outdated stove for my parents. Long story, but replacing it would have cost several thousand dollars. I couldn't find the parts, or anyone committed to researching a solution. Enter Jim Pappas. He miraculously found parts that were suitable because he thinks outside of the box and cares about his clients. His willingness to work hard was something I haven't often seen. He is honest, hard working, dependable, a problem solver, and was so incredibly kind and patient with my elderly parents. This is the guy you want working on your appliances. read more

Jim deserves a 10 star review! My fridge died last weekend. Monday afternoon after returning home, I called several vendors, most were booking end of week or into October. Tried Jim, he said he probably could come Tuesday. Told Jim I was out Tuesday PM, but morning was OK. Well, long story short, Jim called me back half an hour after we spoke, came out Monday, worked, & decided a new fridge was in order for me. He turned around to leave, then said wait, there is one more thing I could try. He did, it worked, and my fridge & freezer are again working. He was polite, cleaned up after me and the waters & freezer things that needed removal for him to get access to the fan & motor. A lovely person, & a wonderful vendor to know about. read more

I was horrified when the element in my Kenmore Elite dual fuel oven started sparking when I was preheating it yesterday evening. After being referred to Appliance Express by my realtor Rudinoff Residential, I called at 9:15pm, fully expecting to leave a panicked message requesting service ASAP. I was shocked when the owner Jim answered the phone! He asked for a photo of the make and model information panel, the faulty element, and the appliance, then told me he'd look into things in the morning. The next morning at 10:48, he called to confirm I wanted him to pick up the replacement part, and by 1pm, my oven was fixed! As if that weren't enough, Jim took a quick look at my other appliances and gave me great advice about how to extend the life of my washer and oven. Customer service and expert repair like this are so rare these days. Thank you, Jim, for being an amazing repairman, but even more, an amazing person. If you need quick, efficient, and friendly appliance repair, call Jim at Appliance Express! read more

Jim returned my phone call immediately and was out the next morn. He checked to make sure he would be able to get the necessary parts before coming out in order to save me the expense of an in person visit. He was able to fix my 30 yr old dryer and even tho he went over the 1 hr time he didn't charge me any more. I appreciate his honesty, his expertise even on a very old appliance and his care for his clients. I definitely recommend his business, Appliance Express and will certainly use Him again read more

We have used Jim multiple times over the years to repair our fridge, dishwasher, and most recently our oven. He is very responsive and had our appliances back up and running quickly. read more

My 30 year old dryer finally failed, and I called Jim to see if there was anything he could do. Jim told me that, while he could come out and look at it in case there was some minor issue that could be fixed, he didn't recommend it. He didn't want to charge me for a service call when he probably wouldn't be able to get the parts for such an old dryer. He was able to get a few more years out of it the last time he repaired it, and I really appreciate his honesty in saving me the cost of a service call. read more

Quick communication and was able to come out fast. Managed to rig a fix for my refrigerator, which was helpful until I can get a new one. Five stars for the service I received. Just be aware that they don't service dishwashers anymore even though it says it on their website. read more

On time, fast, competent, friendly and worth what he charges. Not only did he fix what he came for (dryer and stovetop), he threw in some good advice which will likely extend the life of my fridge while he was at it. read more

Never received a call back, even after leaving a voicemail. If you want to have a broken appliance and have nobody call you back, you found your place. Calling 111-1111 will get you the same results...both won't solve your problems of a broken appliance. Called another company after waiting for a call back after 3 days. read more

I called Jim on a Saturday when my fridge/freezer went out (I came back from vacation with a mold factory in there - totally gross). Jim was compassionate on the phone and guessed about the probable repair and said he'd look for the part, then called back quickly and came right over - even though he'd just returned from a vacation, himself! The fridge is in a tight nook and he totally jimmied it out, put in the new part quickly (claiming it would work better than oem and last longer - yay) and put the fridge gently back in place. What a great guy and the fridge/freezer is working great! read more

Jim at Appliance Express is as far from CLOSED as it gets. Yelp apparently decided to control the fate of his business. Not cool. I was referred to Jim by an appliance store, and he came by to fix our refrigerator no more than 45 minutes after I called him. He went out of his way seeing as how he was supposed to be heading out of town for the holiday weekend. He knew exactly what he was doing and fixed the fridge like a PRO! Highly recommended. I will definitely be calling Appliance Express in the future. read more

Trustworthy, honest and professional I have an 18-year-old fridge that was having some issues. Instead of just coming out and charging me for an on-site visit. He did a quick diagnosis by phone, looked to see if he could even find the parts and then was honest that the parts were available but hard to find and some of them were overpriced. We had been thinking about a new fridge anyways so we decided against a repair. Thank you Jim for your professionalism. Highly recommend read more

Friendly and helpful! He was honest and up front on the phone that he didn't have experience with my particular machine and troubleshooted a couple minutes with me and gave me a referral. Easily could have been rude or done a service call just to get some money. read more

While they were unable to service my refrigerator the response to my inquiry came quickly and provided me an option for someplace that would help me. read more

My dishwasher failed Friday night (of course!). Saturday morning at 9am I called 3 separate local businesses well rated on yelp. Appliance Express was the only one of the 3 that got back to me (still true after 12 hours), and he called me back within an hour. Somewhat surprisingly to me, he was able to diagnose my problem over the phone and told me a simple (but non-obvious) fix for my problem. After just a minute on the phone, and no charge, my dishwasher was working just fine again. Very happy with the quick and free response, and especially glad I'm not right now having to resort to washing dirty bowls of chili by hand. read more

Jim is a great appliance tech and a really nice person. Called him about our broken dryer and he was able to fit me in later that afternoon, no problem. He performed a thorough check of our machine and fixed the issue quickly. I also appreciated that he took a look at our washing machine and found a water line that was about to burst. He explained everything he was looking at and fixing as he did it. Thank you Jim! read more

Jim was able to come by within 2 hours of calling about the old & adored Kenmore washer we inherited with our house. Spotted the problem right away, had the parts, gave a quote right away. He fixed the issue (and another that was seen after disassembly for slightly more). Our job was not an easy one due to a support pillar & oven close to the machine and cracking wallboard laid as floor support under the washer left by a former contractor. Jim gave us some ideas & we were able to safely move washer, lay spare tile as supports & got the machine back to working better than before in under an hour. Very happy to be back to in-house laundry servitude ;) read more

Jim was very responsive to my request for help and repair on a water filter replacement and potential leak. He called with a time window and was right on time. Very pleasant, and gave helpful information. While we used him for refrigerator repair, he repairs many other appliances as well. Located in Fremont. read more

I called Appliance Express because they're near me, and I'd hoped to get someone here quickly because I had loads of laundry to do. Jim told me he didn't fix Samsung, but gave me more than enough information to fix the machine myself. THANK YOU so much! read more

I needed repairs on an old gas clothes dryer (spun but no heat) and an old gas range (no heat in oven). Called late in the day and made an appointment for the day after next. (It is rare for service people to be so responsive in Seattle these days!) He arrived on time and went right to work, replacing the igniters on both appliances. I can definitely recommend Appliance Express - in fact, I've called on Jim 4 times over the last 8 years now! read more

Jim was awesome - he explained things to me in advance, came the next day, fixed the problem while helping me understand what was likely to occur in the future realistically. Friendly, professional, helpful - solid guy you can count on. read more