I went in yesterday after my phone started acting strange. I wasn't able to send texts, not even on…read morewifi for iMessage, I wasn't able to click on apps and my phone froze. I tried every troubleshooting suggestions and nothing worked. I went in to ATT and Saad helped me. He was absolutely wonderful! Very professional and yet personable. Knew what the problem was and started working on fixing it. Unfortunately during the process of fixing it, while trying to put a new eSIM card on my phone, an outage in the area happened and he was not able to do much for me. He gave me a suggestion which I followed when I had WiFi. I called customer service and was assisted by Annie. My phone was fixed, at least on WiFi until their coverage was resolved. I did leave work and when I got out of the area, my phone was perfect!

Went last week and the person working closed up to take a break and asked us to come back…read more Returned today and there's a sign taped to the door saying "Be back in 20 min" with no time stated as to when they left. Returned at 1:45pm and another note is taped to the door saying "Be back at 2:30." Wtf kind of business are they running here? Either hire enough people to cover for breaks or don't claim to be open during your posted business hours. This location clearly has issues with their employees closing randomly during the day - how about actually staffing your location with people that work?? Thanks.

these guys are some incredibly incompetent and dishonest individuals !…read more I brought my Gen2 12.9" iPad for a new charging port and a new battery ...after the "Phone clowns" had my tablet for two weeks I get a call that told me my tablet was waiting at their office for pickup, they also mentioned they had replaced the charge port and battery but had to remove it because it still wasn't working , they then gave me full refund . This is where lie #1 came into play. They said they replaced the charge port but they did no such thing ....... when I returned him I plugged the charger and to no avail, I still had to put pressure on the charger so it would make contact and actually charge the tablet ! My point is If they actually put a new charge port in I would no longer need to fiddle around with the plug to make it work, I'm sure they wouldn't have pulled the new charge port after realizing the tablet wouldn't start . There are other details that transpired but I don't have the time to write a dissertation on this company, I'm only here to warn others to steer clear of these people ! After researching this tablet I find out that it takes a trained and seasoned tech to change the charge port , the newer charge ports are an easy swap but the Gen 2 needs a micro solder and an incredibly stable hand. The pads are very close and there is zero room for mistakes. My guess Is the tech took the tablet apart and realized he couldn't do the job , he put the tablet together (leaving glue EVERYWHERE and not even bothering to clean it up after he/she finished ..... bottom line is these guys cannot be trusted.

Extremely disappointing. After buying several phones from TPG over 4 years I purchased a phone…read morewhich he told me would work for Verizon Network through Visible, it does not.. Also, the phone is junk. It shuts off constantly. Cannot make calls without repeated restarts. And the screen broke during Sim card installation. I called immediately and was told to bring it in. When I did I was told to do better research before buying and the store took no responsibility at all for any of the phones problems. This phone was beat up with damage all around the edge of the phone body. The stores refusal to offer any solution at all is not just very poor customer relations but dishonest. Considering small claims court. What a farce.

I wouldn't give this place even a 1-star. The customer service here is bad. I don't usually give…read morenegative reviews but they straight out hide information just to get you to stay with tmobile. We had gone in to get our sim activated coz of an issue and I kid you not it took them 5 hours on day 1 & we had to go back in the next day again & spend another 2 hours. The manager told us that since we had been with TMobile for 10 years we can get a free phone & free line. It would just use the data plan from our paid lines. We asked if it had any other payments due or contracts & she said 'NO', so obviously we got one. Now I call T-Mobile CS to close my account 10 months later & they tell me that the vendor store lied. The supposedly 'free' phone had a contract & I had to pay for it.. I didn't even ask for one.. The TMobile rep said they can't even do anything about it as they are vendor stores. The manager of the store behaves likes she doesn't know what your talking about inspite of being the one that 'sold' us the extra free line. Don't ever go in there.. bad customer service & the are almost inept in helping you out effectively and obviously hide/and or lie to you and then deny!!

Please do not go to this location. As mentioned in previous reviews, I had a second line added to…read moremy account without my knowledge/ therefore doubling my bill. Nick, the manager at the time (who has since been fired), and Kiona, the current manager, both provided horrible service. Kiona seemed promising at first trying to fix what Nick did, but after being told to check in with her the following week about removing the second line, she ghosted me, avoided my calls and was always "unavailable". Ended up getting it fixed with the T-Mobile support customer service line after a month of trying to get a hold of her. No accountability. No competence. No action. Do yourself a favor and go to an actual T-Mobile store, not this authorized retailer.

I walked in. A half hour later i walked out with all three of my problems solved, plus two I didn't…read moreknow about, No pressure, just knowledgable service from a tech who knew what he was doing. This is an outfit that knows their trade and well worth the hour round trip.

Reasonable turn around time. Good evaluation and recommendations. Will use again for future…read morerepairs.

I found this place when looking for a place to recycle small mobile electronics. They do that for…read morefree. I have no idea what their repair services are like, but I love that you can recycle small mobile devices here at no cost.

They have a pretty good grasp of my situation and service request. If their quality of service…read moreisn't as good as the other true red, it would be still be a good value.

these guys are amazing and good honest company. I took my daughter's gaming laptop in that I bought…read moreher for Christmas just about five months ago because it stopped charging. They spent two weeks trying to repair it even down to working on the motherboard itself, but they still weren't able to get it to charge because it's a manufacturers defect and a poor design . when I went to pick it up, they didn't even charge me. They even helped point me in the right direction to try to get it fixed from the manufacturer. They really went above and beyond. Thank you guys.

My work computer was making a horrible noise. The woman that checked it in said it sounded like a…read more"kazoo". I have not found a better description of the noise than that. The issue was a cooling fan seemed like it was failing. They got me a quote put together and I picked up the computer the following day so I could get everything backed up. The plan was that I would pay for the part, they'd order it, and they'd replace it when it arrived. Until then I could lightly use the computer. My company's IT is handled out of a corporate office on the east coast. As such, then dealing with hardware issues usually isn't feasible. But with a slow turn around on ordering the new fan, they thought they could get me a computer in half the time. So, I picked it up and didn't order the part. I told them what was going on and offered to pay for the diagnostics which was declined. I get it back to the office and it's fine. No more kazoo noises, at least for now. So, they fixed my computer and refused money for doing so. The next time we have a computer hardware issue, I'll be suggesting T.S. USA Computer Repair. Great service, content location, and that helped me a ton. It is most certainly appreciated.

Associate unwilling to listen to my concerns. I'm looking for a new iPad I'm new to T mobile and…read morefind T life confusing getting different options. The associate at this store kept trying to sell me a full retail price not listening to My questions regarding promotions. I ask what are the advantages of buying through this store vs Apple. He paused and was able to answer the question. Never to return. My suggestion to management. Train your associates on customer care and product knowledge.

Good customer service good service for phone would recommend also good Internet employees were very…read morenice

I recently sent in my Switch that had a badly damaged USB connector to be fixed. The owner charged…read morea minor fee to inspect the damage and repair the USB port if possible. He spent nearly 5 hours on it, repairing the motherboard thst was actually the cause of the damage (the copper pads were ripped). Unfortunately the board was beyond repair but he did his best and I appreciate the time he spent trying to help me save the data on the system. They are friendly, affordable and fast at what they do and highly skilled (Micro needling new pads is not easy).

10 stars if I could…read more My iPhone 13 Pro Max had a busted charging port and I refused to give up on it. Took a chance on iGSM Wireless and honestly? Best decision I made all week. They answered my questions over text fast, beat every competitor's price I found, and had my phone back in my hands in under 90 minutes. But here's what actually got me: one of their techs sat down with me afterward and walked me through how to get better performance out of my phone AND my battery. Unsolicited. Just because she wanted to. That's not customer service. That's the kind of care you don't expect anymore. I'll be back. No question.​​​​​​​​​​​​​​​​

Fantastic customer service from the entire team at this Xfinity location each associate goes over…read moreand beyond to ensure each customer walking in has an excellent and personalized experience. Thank you to Miranda and Most customers know how cumbersome customer service can be via the website, chat, and over the phone that's why this location is gold. Do yourself a favor and have the team look through your existing account to be sure you're actually on the best local plan for your household needs; I highly recommend!

I don't usually spend much time writing reviews, but felt it was important to do so here. Changing…read morefrom my providers (Ziply for internet, T-Mobile for phone) to Xfinity (for a special intro package offer) was the worst decision I could have made. Xfinity's wireless was horrific - crashing on an hourly basis and running slow. The cell phone coverage wasn't as bad, but not at all great. And when I called the customer service line (twice) for technical assistance all they did was transfer me to their overseas office, and I got salesmen (not technicians) trying to UPSELL me. Just terrible. Absolutely don't use Xfinity services. Yikes!