DO NOT GET A REPAIR HERE! 0 STARS I am extremely disappointed with my experience at The Phone Guys in Everett. I cracked the screen on my iPhone 16, which had absolutely zero issues before the repair. I had used third-party repair shops for previous iPhones without a problem, so I assumed spending $200 to replace the screen here would be perfectly fine. I was very wrong. I went in on a Sunday and paid $200 for the screen repair. That night, everything seemed fine. Then the problems started the very next day. My screen began randomly turning bright purple, yellow, and green**, almost like there was a filter over the entire display. The phone also started ghost-touching, typing things on its own, and randomly turning itself off. Again, I had none of these problems whatsoever before The Phone Guys worked on my phone. By Wednesday morning, the screen wouldn't even turn on. The phone would vibrate and make notification sounds, but the display was completely black. I brought it back to The Phone Guys, and they supposedly "fixed it." I went about my day, only for the phone to completely shut off again that same Wednesday night. I went back Thursday. Same issue. I went back again Friday. Same issue. At this point, I was incredibly frustrated. The employee who was dealing with my phone did not seem to have a clear explanation for what was happening. Initially, I was told they would order another screen at no charge, but the conversation then shifted toward suggesting that I had somehow caused the problems myself. I was told my phone had "bad software," despite the fact that the phone had worked perfectly until immediately after their screen repair. What made this experience even more upsetting was the lack of accountability. Instead of acknowledging that something could have gone wrong during the repair, I felt like the responsibility was being pushed back onto me. I was also told to lie to Apple and tell them that I had not received service from a third-party repair shop. That was extremely concerning and completely unacceptable to me. I eventually went to Apple because I needed a functioning phone. Apple was able to repair it, but it cost me another $300. So I am now out $500 total because I needed a cracked screen repaired. I returned to The Phone Guys again on Sunday with my receipts and documentation showing what happened. I asked them to compensate me for the additional cost I incurred after their repair. They refused, saying they needed the original screen -- which Apple had already disposed of. I understand that things can go wrong with electronics. What I cannot accept is paying $200 for a repair, immediately developing serious problems that did not exist beforehand, repeatedly returning to the same shop for help, and then being told that the problem was somehow my fault -- followed by a refusal to take responsibility for the additional $300 I had to spend getting my phone working again. If you need your iPhone repaired, I strongly recommend considering Apple directly rather than taking the risk I did. Saving money on the initial repair was absolutely not worth it in my experience. The entire situation has been incredibly frustrating, expensive, and upsetting. I feel like I paid this business to fix my phone and instead ended up paying $500 to deal with the consequences. The Phone Guys- if you are reading this, I would still like to be compensated for the additional $300 I had to spend. If you change your mind and want to resolve this, you can contact me at rileyhood998@gmail.com . read more

I'm writing this review to share my recent experience with The Phone Guys. For years, I've been a loyal customer, purchasing tablets and phones from them annually without any issues, and I've always trusted their products and service. However, my recent experience with an iPhone 15 Plus I purchased last year has completely changed my perception. I noticed the phone's back started bubbling and brought it into the store for an assessment. A staff member took the phone for three days and returned it, telling me the issue was not the battery. Unfortunately, the problem only got worse. The bubbling intensified, and the phone's screen stopped working entirely. It was a total loss. I took the phone to the Apple Store, where a technician immediately diagnosed the problem as a catastrophic battery failure. What's been most disappointing is the lack of accountability and communication from The Phone Guys. For over a month, I've been trying to get a resolution or at least see the notes from their technician's assessment. Despite numerous calls, I've been told repeatedly that the manager would call me back or that they were working on getting me the documentation. As of early August 2025, I have received neither. I paid over $1,000 for this phone, and this situation has left me without a working device and out of pocket. It's disheartening to see a company I trusted for so long refuse to take responsibility for a faulty product and fail to communicate with a longtime customer. I hope sharing my experience helps others. read more

Acabo de comprar un nuevo teléfono y tengo que decir que la experiencia fue increíble. Desde el momento en que llegué a la tienda, el servicio al cliente fue top. Los chicos fueron súper amables, me explicaron todas las opciones y me ayudaron a elegir el teléfono perfecto para mí, sin hacerme sentir presionado a comprar algo que no quería. Lo mejor fue que, aunque tenía un montón de preguntas, los empleados fueron súper pacientes y se aseguraron de que entendiera todo. Además, me dieron algunos consejos útiles sobre cómo configurar el teléfono y transferir mis datos. ¡Todo muy fácil y rápido! En menos de lo que me imaginaba, ya tenía mi teléfono funcionando, todo bien configurado. La verdad, me fui súper contento con la compra y, sin duda, regresaré para futuras compras. ¡Recomiendo mucho tanto la tienda como el servicio que ofrecen! read more

Just got a new phone and honestly, the whole process was super easy and stress-free. The staff was super friendly and really knew their stuff. They helped me pick out the perfect phone, set everything up, and even made sure all my info transferred over without any issues. It's rare to get that kind of customer service these days -- they actually took the time to make sure I was happy and understood how everything worked. No pressure, no rushing, just genuinely helpful people. Definitely a great experience from start to finish. Highly recommend if you're looking to upgrade your phone! read more

Absolutely coming back to this store, they are very honest about the phones and price them fairly according to the condition. I've been looking for an used Note 9 and I came across this guys on offer up that have it for $799! That's like $400 cheaper just because its pre owned and does not come with accessories but they gave me a brand new charger! The girl and the manager did an awesome job setting up my phone and transferring my contacts and photos. They want to make sure you walk out the door satisfied and ready to enjoy your new phone. read more

Recientemente compré un teléfono nuevo y aproveché una excelente oferta con descuento. El proceso de compra fue muy sencillo y rápido. Además, el personal fue muy atento y me ofreció opciones que se ajustaban a mi presupuesto. La calidad del teléfono es increíble, y estoy muy satisfecho con mi compra. Definitivamente recomendaría esta tienda a mis amigos y familiares, ya que ofrecen productos de buena calidad a precios muy competitivos. ¡Una experiencia de compra fantástica! read more

Absolutely outstanding customer service at this phone store! The staff is incredibly helpful, knowledgeable, and patient. They made my shopping experience smooth and enjoyable, offering great recommendations and ensuring I found the perfect phone for my needs. The store has a fantastic selection of the latest models, and the prices are competitive. Highly recommend this place for anyone looking for a new phone and top-tier service! read more

Came to look at the phones and asked the guy about the payment plans they had posted online. Whole process and application took like 5 minutes. I picked the phone I liked, made the initial payment of only $50 and good to go. The store is inside the Metro store, it was a little difficult to find at first because they only have one sign on the back of the building. read more

I love the phone I got there, has a huge screen and a really big battery. Guy gave me $120 OFF the phone for a limited promotion they were having! I did not sign a contract or a lease, just came in looking for a phone, he showed me some models, recommended this moto plus and that's it. Process took like 15 minutes and I had a working phone with unlimited internet. read more

The service was given extraordinarily by David!! Not only did he connect with us as customers, but also informed and helped us along the process as quickly as possible!! We were told all the terms of our purchases as well, and we were extremely satisfied!!! Highly recommend buying from here. read more

Very happy with the purchase. The Phone Guys made it a really easy process to get the phone through financing. Big props to the workers as well for being patient and helping me throughout the process. I would recommend going here. They will take care of you! read more

They aGreat customer service and affordable phones! I found a high-quality phone within my budget. The staff were knowledgeable and helped me choose the perfect model for my needs. Highly recommendre great,I love this place. read more

The guy who works there is so cute and helpful. He patiently helped me to setup and transferred all my contents from the old phone. Plus they got the best price compared to other stores in the area. We will come back. read more

The guys over here are exceptional and answered all of my questions. Also gave me a good deal on the phone and comes with warranty. I would definitely recommend going here and they will take care of you!!! read more

My own carrier would not help me with my phone. Had a bunch of ads popping up on my phone, stopped by these guys and they helped me clear it out in less than 5 minutes. Thank you so much! read more

Just got a new iPhone X with a beautiful case which is 50% off when check in herehighly recommend this place for who want a new phone with affordable pricenice staff nice service too‍ read more

Got an unlocked used phone at a really good price with warranty. Guy was very friendly and helped me transfer my phone numbers and put the tempered glass for me. read more

A great experience, helped me with my phone screen issues and gave me great advice. Would recommend The Phone guys to anyone who has phone/phone screen problems read more

Got a new Samsung phone with a big screen. Really good price and also a case and screen protector. They make sure everything is good to go before you leave. read more