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    Recommended Reviews - AT&T Store

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    9 months ago

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    5 years ago

    Great experience! Fast, knowledgeable and will definitely come back and location is so cool i love town center

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    I had a cracked screen and they took care of me right away. Excellent service and very friendly

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    The Phone Guys - Everett

    The Phone Guys - Everett

    2.7(19 reviews)
    1.7 mi

    these guys are some incredibly incompetent and dishonest individuals !…read more I brought my Gen2 12.9" iPad for a new charging port and a new battery ...after the "Phone clowns" had my tablet for two weeks I get a call that told me my tablet was waiting at their office for pickup, they also mentioned they had replaced the charge port and battery but had to remove it because it still wasn't working , they then gave me full refund . This is where lie #1 came into play. They said they replaced the charge port but they did no such thing ....... when I returned him I plugged the charger and to no avail, I still had to put pressure on the charger so it would make contact and actually charge the tablet ! My point is If they actually put a new charge port in I would no longer need to fiddle around with the plug to make it work, I'm sure they wouldn't have pulled the new charge port after realizing the tablet wouldn't start . There are other details that transpired but I don't have the time to write a dissertation on this company, I'm only here to warn others to steer clear of these people ! After researching this tablet I find out that it takes a trained and seasoned tech to change the charge port , the newer charge ports are an easy swap but the Gen 2 needs a micro solder and an incredibly stable hand. The pads are very close and there is zero room for mistakes. My guess Is the tech took the tablet apart and realized he couldn't do the job , he put the tablet together (leaving glue EVERYWHERE and not even bothering to clean it up after he/she finished ..... bottom line is these guys cannot be trusted.

    Extremely disappointing. After buying several phones from TPG over 4 years I purchased a phone…read morewhich he told me would work for Verizon Network through Visible, it does not.. Also, the phone is junk. It shuts off constantly. Cannot make calls without repeated restarts. And the screen broke during Sim card installation. I called immediately and was told to bring it in. When I did I was told to do better research before buying and the store took no responsibility at all for any of the phones problems. This phone was beat up with damage all around the edge of the phone body. The stores refusal to offer any solution at all is not just very poor customer relations but dishonest. Considering small claims court. What a farce.

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    The Phone Guys - Everett - Samsung Galaxy Z Fold 4 5G

    Samsung Galaxy Z Fold 4 5G

    The Phone Guys - Everett
    The Phone Guys - Everett - Samsung Galaxy Z Fold 5 5G

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    Samsung Galaxy Z Fold 5 5G

    T-Mobile

    T-Mobile

    2.6(42 reviews)
    0.8 mi
    $$
    Virtual estimates
    Shipping

    I wouldn't give this place even a 1-star. The customer service here is bad. I don't usually give…read morenegative reviews but they straight out hide information just to get you to stay with tmobile. We had gone in to get our sim activated coz of an issue and I kid you not it took them 5 hours on day 1 & we had to go back in the next day again & spend another 2 hours. The manager told us that since we had been with TMobile for 10 years we can get a free phone & free line. It would just use the data plan from our paid lines. We asked if it had any other payments due or contracts & she said 'NO', so obviously we got one. Now I call T-Mobile CS to close my account 10 months later & they tell me that the vendor store lied. The supposedly 'free' phone had a contract & I had to pay for it.. I didn't even ask for one.. The TMobile rep said they can't even do anything about it as they are vendor stores. The manager of the store behaves likes she doesn't know what your talking about inspite of being the one that 'sold' us the extra free line. Don't ever go in there.. bad customer service & the are almost inept in helping you out effectively and obviously hide/and or lie to you and then deny!!

    Please do not go to this location. As mentioned in previous reviews, I had a second line added to…read moremy account without my knowledge/ therefore doubling my bill. Nick, the manager at the time (who has since been fired), and Kiona, the current manager, both provided horrible service. Kiona seemed promising at first trying to fix what Nick did, but after being told to check in with her the following week about removing the second line, she ghosted me, avoided my calls and was always "unavailable". Ended up getting it fixed with the T-Mobile support customer service line after a month of trying to get a hold of her. No accountability. No competence. No action. Do yourself a favor and go to an actual T-Mobile store, not this authorized retailer.

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    T-Mobile
    T-Mobile
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    Verizon

    Verizon

    3.0(51 reviews)
    0.2 mi
    $$

    Stopped in due to being next door to my dentist. I had some inquiries and also general questions on…read morethe new home internet. I was reassured that my address is compatible and was given a free 30 day trial. Was told if I found the service was not good to return it to only to Alderwood or Everett Mall stores as they are only one that can accept returns. After trying for a few hours moving the unit around everything was extremely slow and even the simple streaming buffered. I went to Alderwood and they refused to accept. They said to take back to Vectra. I had the number of the salesman but just went to voicemail. I went to Everett Mall and was told the same however they also recommended calling *611 and see if they had options to return franchise purchase. I phoned Verizon and they in fact recommended to take it to a UPS store and they will package and ship for no charge. I'm extremely disappointed in the customer care I received at Vectra Mill Creek with the salesman reinforcing that Alderwood and Everett will accept my returns. I've been leery of Vectra franchise and honestly see no use to use them when a true corporate stores are near by.

    I ordered an Apple Watch through Verizon (online) & picked it up at the nearest location. This…read morehappened to be Victra in Mill Creek. I returned the watch 5 days later- unopened. I was told my account would be credited. It's been 2 months & nothing! I'm still paying for the watch & the service. I can't reach the store because the number goes directly to Verizon. Verizon can't help because they haven't received the watch. I wish I could give less than 1 star.

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    Verizon
    Verizon
    Verizon

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    Tech Security

    Tech Security

    4.4(23 reviews)
    5.4 mi

    these guys are amazing and good honest company. I took my daughter's gaming laptop in that I bought…read moreher for Christmas just about five months ago because it stopped charging. They spent two weeks trying to repair it even down to working on the motherboard itself, but they still weren't able to get it to charge because it's a manufacturers defect and a poor design . when I went to pick it up, they didn't even charge me. They even helped point me in the right direction to try to get it fixed from the manufacturer. They really went above and beyond. Thank you guys.

    My work computer was making a horrible noise. The woman that checked it in said it sounded like a…read more"kazoo". I have not found a better description of the noise than that. The issue was a cooling fan seemed like it was failing. They got me a quote put together and I picked up the computer the following day so I could get everything backed up. The plan was that I would pay for the part, they'd order it, and they'd replace it when it arrived. Until then I could lightly use the computer. My company's IT is handled out of a corporate office on the east coast. As such, then dealing with hardware issues usually isn't feasible. But with a slow turn around on ordering the new fan, they thought they could get me a computer in half the time. So, I picked it up and didn't order the part. I told them what was going on and offered to pay for the diagnostics which was declined. I get it back to the office and it's fine. No more kazoo noises, at least for now. So, they fixed my computer and refused money for doing so. The next time we have a computer hardware issue, I'll be suggesting T.S. USA Computer Repair. Great service, content location, and that helped me a ton. It is most certainly appreciated.

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    Tech Security
    Tech Security - We offer an extensive selection of refurbished laptops and computers that combine quality and affordability. Whether for personal use or pro

    We offer an extensive selection of refurbished laptops and computers that combine quality and affordability. Whether for personal use or pro

    Tech Security - Custom Gaming PC

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    Custom Gaming PC

    AT&T Store - mobilephones - Updated May 2026

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