I wanted to share my extensive feedback regarding a recent visit to the AT&T store. While the…read moreassociate who assisted us was reasonably competent, there were several issues that significantly detracted from our experience. The associate name was Gabriel. It was evident that the associate was in a rush to conclude our visit and move on to the next potential sale, rather than taking the time to genuinely assist us. This approach resulted in our visit extending beyond two hours, which was not only frustrating but also inconveniencing. In addition to the time spent, there was a notable problem with one of the new phones we purchased. It had to be restored because the initial setup was mishandled by the associate. This revealed a lack of attention to detail and a failure to ensure a seamless customer experience. Overall, I must admit that the overall experience of this visit fell short of my expectations. It genuinely felt like the associate was primarily focused on maximizing his commission, to the detriment of the customer's experience. In my honest opinion, the store should prioritize recruiting and training staff who are not only knowledgeable but also exhibit friendliness and a genuine commitment to assisting customers. It's imperative that the staff does not exhibit body language that conveys a sense of urgency to rush customers out the door in pursuit of another sale. In conclusion, I hope that AT&T takes this feedback seriously and considers it as an opportunity for improvement. A more customer-centric approach, one that emphasizes a thorough and helpful experience over the pursuit of commissions, would undoubtedly enhance the overall customer satisfaction and maintain the reputation of the store. It's crucial that this AT&T store invests in enhancing the quality of its staff and their commitment to creating a welcoming and helpful atmosphere for customers. To add to the fact that this associate was more focus on getting his next commission was more of an insult and the fact that he just didn't seem like he cared.

I am a new at&t customer. Poor service at this location. I tried twice because it was close to my…read morelocation. Both times poor service.

Great help setting up service but Cricket gets bad in office reception right south of the massive…read morecell towers on Queen Anne. I think AT&T is toying with their signal and giving Cricket customers a deliberately bad signal to try and coerce them over to AT&T to pay more for less data but better coverage.when I was on AT&T in this same spot at my desk in the building I'm in I had a better signal. I appreciate the lower price for the plans but will have to switch back to AT&T so I can use my new Samsung Galaxy Note 10 Plus.

I have a Cricket phone and in need of unlocking for international travel. I've got the code from…read moretheir 611 service line but was unable to unlock with the code. (the codes are hidden when typing and code is very long). After almost hours of attempts, I gave up trying. So I bought it to this store, the guy (on the smaller and shorter side, maybe Latino or Filipino, sorry for the ignorance but I really couldn't tell.) attempt to help me unlock it. He was very friendly to start with and greet me right away when I walked in. Patiently helping me to unlock the phone and was able to unlock it successfully. You have no idea how happy I was when I finally able to get it unlocked! This is the type of employee that every company should treasure. Thanks!

The last three times I have come into this store, I came with buying something in mind. But, due to…read morevarious nonsense, I have only wasted my time. You are far better off shopping in the Verizon app or calling 611 than ever stepping foot in this store.

Mariam was helpful with my broken phone. Thank you I as upset that I dropped it. I was given time…read moreattention and direction. LaDonna

Love the staff! They always going above and beyond to help me. I leave satisfied every-time!read more

I was dealing with an issue and I needed a human professional -- I found the best possible one at…read moremy local TMobile Store in Northgate. I've been with Tmobile for 8 1/2 years and have a business account with them. It's a very small business so every dollar matters and I was dealing with an issue that could impact my bill for two cycles. Store manager Josh Gaffney stepped up immediately with gracious professionalism neutralize my frustration very quickly and made it clear that solutions would be forthcoming. I watched as he coached a team member through the steps of how to handle a situation like mine and he was a very clear, methodical thoughtful mentor Sharing system sensitive insight with the staff member as well as technical wisdom. I learned from observing him. Sometimes these things can take a very long time, because of Josh's assistance the whole issue took less than half an hour. There was a follow up step necessary and he indicated he would make sure to until completion if I needed to return to the store. I appreciate it professional as well as his knowledge and felt respected and seen in the wake of what would otherwise have been a frustrating and time-consuming issue. Many thanks for having a leader like him at the helm of a busy local store to demonstrate exemplary customer service.

Huge shout out to security. The hard working security, given the nature of Northgate and the high…read morecrime rate hold things down. I've had a change to chat with security staff at the front and some, former military are super caring and kind. I feel super safe around northgate. Given the fentanyl and crime rate in the area this extra level of safety reassures me. The store is always clean and well displayed and the staff are knowledgeable. I think this store attracts a specific personality type and I noticed that some staff focus more on the specs of an item rather than focusing on the customer. It's hit or miss. Having come from sales and the service industry, I think that the emotional iq aspect could improve. I'm not giving this location a bad rating. I hope that my feedback can serve as a learning opportunity if you want. For example, I often have to find an associate to find something if there isn't one at the front by security. Sometimes, the staff will speak as if I am knowledgeable about tech and I hope the staff person can ask me what my knowledge of tech is first before processing. Value is fine. The Best Buy regional number gave misadvised me and I the staff seemed clueless at this location. I still like shopping here and they randomly have a good selection of toys.

I bought a printer here with 3 months free ink. I was charged for it and even after I cancelled was…read morecharged again. Best Buy and HP both make it impossible to actually speak to a human to remedy these sorts of problems. They make you run in circles until you give up.

No more paying for AppleCare means the next best thing. LML Repair came through in the clutch with…read morethe same-day appointment to fix my battery on short notice. He also noticed my screen protector was cracked and changed that out for me as well for free. The phone even looks 100% cleaner than when I left it. And it's cool that the battery has a lifetime warranty. Highly recommend LML Repair.

Radwan at LML repair got me in and out in 20 minutes for a phone screen replacement. Not too hard…read moreto find and easy to schedule appointments. Best place to go in north Seattle!