I honestly thought this review would be a 5 star experience but things definitely took a turn. The first time I walked in, Nathan assisted me by looking at different phone options and we discovered I had a promo of $800 off for being a loyal Verizon customer. I agreed to order the white iPhone 13 pro since they didn't have it in store. We went over estimated costs and he was very helpful and transparent. My phone had a crack on the front and he said it was fine, all I had to do was turn it in to them in order to get the promo. A couple weeks go by and he calls me in to set up the phone, yay right? I go in and he asks me if the crack on my phone is new and that I won't qualify for the promo until I fix my screen. So now I have to fix my screen when I could've been doing that in the 2 weeks I was waiting for the phone to come in. I then walk home and have no text messaging and cannot call anyone. I walk back to the store and they're like oh yeah sorry we just got done fixing that (didn't say I wouldn't have any access). So I check while there, still not working. Come to find out a number was incorrectly put in. Finally I have my phone back and walk home. I check my billing online and it says I will be charged an activation fee of $35. So I call the location and Nathan sounded annoyed and he told me there was nothing he could do and I'd have to call Verizon. Literally 1.5 hour hold time. I'm laughing writing this because I haven't experienced such a headache like this in a long time. Y'all are nice but come on. I was literally the only person in your building. I don't know if this is lack of training or negligence but I definitely felt frustrated that my entire Saturday was spent dealing with this that I'm not even going to upgrade anymore. I wasn't going to write this review but I want others to be aware. read more

Tory saved the day. Promote him. This man helped keep me from having a truly horrible day - fixed the issue with my new phones SIM card instantly and was the coolest most calm and reassuring dude I could have asked for. Thank you sir!! read more

Beware of manager Shaheerah and her deceptive sales tactics. Her job is to take as much in sales from you and feed you lines such as "your bill will be about the same" and "your old charger could damage your new phone" so she can run up the highest bill possible and leave you with no recourse. They will literally put on liquid screen protectors without asking you if it is something you want and then there is nothing you can do about it. Don't fall victim like I did, run far away! read more

Tl;Dr; Convenient location but not worth the headache. Much better to go to an actual Verizon store and not 3rd party. Some of their systems are separate from corporate Verizon stores. If you go here, you may be stuck only going here to fix issues. Had to return in-person 3 times to do a phone swap. Random system issues prevented transaction so they kept asking me to come back later. Messed up my billing. Had to talk to actual Verizon to add back my dropped promotions and credit $130 of incorrect charges due to how the swap was done. They add over-priced accessories by default and are cagey when asked to break out charges. read more

Finally had to get a new phone. My Samsung galaxy 4 was running out of steam. Had a pleasant experience at the Ballard location. Shaheerah was so helpful and patient. Directed me to phone in my budget. Thank you! read more

Made an appointment online for 6pm today. Showed up at 6 and the store was locked and closed. Apparently they changed their hours according to a sign on the door. No one contacted me to let me know this after I made the appointment. Waste of time. read more

This place is shady. The little girl that calls herself the manager lied to me and told me I could return a useless item she sold me. She never explained the fees. She is a slick sales person and terrible liar. Find another place to buy your phone. Steer clear of this rip off shack read more

Don't bother with their store hours - the last two times I've arrived the employee was doing god knows what and just leaves a note on the door. Totally unreliable unless you like to wait around for 30-40 minutes. Lazy. read more

Verizon - Mobile Phones Near Me - Seattle, Washington

This is a great little Verizon location. It's super convenient, right at a D bus stop, easy to walk to from central Ballard. Best of all is the superb knowledge and customer service of store manager, James N. I've been with Verizon for nearly 15 years, on both east and west coasts, and this guy was the best. read more

I'd like to thank the guy that helped me troubleshoot my phone today, excellent service! When I went into the store, I didn't think it would be so easy to get my questions answered. Thanks! read more

Don't set up your phone plan here, they are going to charge you a fee called service fee around 30 dollars. And then Verizon will also charge you 35 dollars activation fee. If you do it online, there is no such service fee, just 35 dollars activation fee. When I realize this after seeing my first monthly bill and ask them about it, they become extremely rude. That assistant Shaheerah is extremely rude when you ask her about these hidden fees. Avoid this place if you can. read more

Nathyn -- excellent service, very knowledgeable. Was having major problem with wi fi connection having changed the nature of my cell calls while in Alaska and then reverting to normal wi fi service on my return to Seattle. Also bought a 128 SD card that no other Verizon rep had been able to help me fully access. Nathan solved the problems 100%. Thank you Nathyn. read more

Today I met with DREW, who worked with me on my new MOTO Z3, helping me getting it set up and learning how to use it. I am not tech savvy and DREW was very helpful in guiding me through the steps to get my phone set up. I will be coming back to the store when DREW is there for further help in the future. There is parking available which makes this location very accessible. Drew read more

Store manager Kayleigh did an A+ job handling tough situations today. She was able to patiently help one customer through a problem that took 1.75 hours to resolve. At the same time, she efficiently helped me take home my new phone, while tactfully handling an erratic woman who wandered into the store. A few other employees recently have been less than stellar. Still, I'll be back. read more

Staff were friendly enough but kept pushing a new service plan, which we did not want. They did the conversion from old phones to new phones, which we appreciated, but it took WAY longer than we were led to believe, as in 2 hours vs. 1 hour. The other thing was that they told me the price of the new iPhone would be the same as the price I could get online. Too good to be true, I guess. There was an extra $10 per phone. Not big in the scheme of things but I would have appreciated a more honest answer up front. Also, we weren't told upfront that there was a setup fee for the conversion. read more

Helpful, friendly staff! Rocky did a very thorough job going over the trade in process, different phones/features, and the entire process of upgrading an old phone. I really appreciated his explanation of the different charges and payment plan, he was open about everything and there were no hidden fees. Will definitely be back in the future! read more

James was super helpful in correcting a negative situation with a different Verizon store. He was patient and made sure everything was set up on both upgraded phones before we left the store. Thanks! read more

After losing my phone 2 days ago I finally made it in to the Verizon store today Sunday August 22nd to replace my phone. I I pay my own bill but I'm on the account of my girlfriend Jody Grage. Though it is almost always crowded I have preferred the Northgate Mall Verizon store but today I had a different experience I went to the store that was closest to my home which is the victra store on Market and 15th Avenue Northwest in Ballard there was one gentleman in there helping people he had a customer at his desk . I went in he continued with the other person but Whenever there is a break between his business dealings and what not with the other person whose phone activated as well as new service with it seemed the kind of guy that might lose his cool just cuz he's young and you know I have a big guy but he didn't he kept his cool you got finished with that person's request and then started on mine it's only a young lady came into the store and who started administering to her needs while waiting on certain protocols that had to be done to activate my phone six of the people came in during this time. Who's foot going to close in about an hour if it's 5 or so he was going to close at 6 he was juggling different deals he had going for the first Verizon different hookups in and possible activations for other new new accounts I watched the guy weave in and out of different people's agendas and reasons for being there without missing a step keeping his cool the whole time and then some and leaving definitely that I left with a definite sense of gratitude and appreciation for his calmness I have a feeling all the other people that came through while I was there also left with a definite sense of gratitude and appreciation for his calmness I have a feeling all the other people that came through that this date and dealt with him felt the same he's quite professional to say the least but personal the same time his name was Canaan k a e n a n and Verizon you have a hell of an employee there. I thank you again Kaenan for all your patience and follow through. Your help was exceptional.Really. Sincerely Bradford. Wright. AKA. beringseafree@gmail.com. read more

Terrible service. I went in with a broken phone after struggling with the website all weekend. I just wanted to be able to have someone help me troubleshoot how to get a new phone, or even try to fix the old one! The woman mostly just stared at me as I awkwardly tried to describe how my phone was broken and how desperate I was to get something that worked. After phone calls back and forth to another member of my family plan to try to get into the account (she acted like it was wild that I wounldn't know my Verizon pin and kept saying that normally theyd just send it to my phone.... as if people don't come into the verizon store because their phones are broken most of the time). Finally we get into the account and she proceeds to just stare at me and the computer. I eventually ask if there's anything I can do, any phone I could maybe buy? She then tells me the cheapest option is $400... when I ask about the cheaper options I saw on the verizon website she just tells me she has no idea about anything on the website. I let her know that I can't buy a $400 and she just stares at me again, making me feel very uncomfortable. Then she tries to sell me a different phone plan. I'm obviously not the account owner, so I quickly try to say no no I can't. She snaps that shes just trying to save me money and tells me to tell the account owner.... gee thanks... Overall I left feeling like crap, with a still broken phone and no help. I honestly have not left a customer service experience feeling that bad in a long time. I just wanted help and someone with any knowledge of phones/the verizon system to walk me through getting a new phone and instead I got a nasty woman who made me feel worse in an already frustrating situation. Maybe I will go back again if I see a different employee working, as some of these other reviews seem very nice and genuine. read more

Joel went out of his way to see that my issue was resolved. I had an issue with switching phone numbers between my iPhone and iPad. I followed the directions on the Verizon website. Unfortunately the iPad SIM card wasn't configured for voice lte calls. Joel made sure I left with a functioning phone. It's great to have this resource in Ballard. read more

Had an amazing experience here. I was on hold for over 30 minutes with Verizon customer service, so I walked into this store and Kaenan worked out all my issues in just a few short minutes. Whether you're a Verizon customer or not, the service here is second to none. Beats waiting on hold any day. read more

Completely misleading sales staff. And there is nothing Verizon can do to fix it because this isn't a corporate store. DO NOT TRUST THESE PEOPLE read more

This store is never open when I go, so I dont bother anymore. Any respectable business should be open when stated. Maybe one day now and then due to unexpected circumstances, but 3 times in a row? Not acceptable. And the one time I was able to open the door, there was NO ONE INSIDE. the alarms went off while I was in the waiting area, and no one came. So I'm not sure what that was about, orbif that is even secure? so I left to get to work. If your door is unlocked you should be in your store. Luckily other stores in the area were open when stated and very helpful. read more

Great location! I went in to get a new phone a few weeks ago and was helped by Rocky. He was awesome and went above and beyond. Really nice and professional too read more

I have no idea where all these other people have been visiting, but this Verizon store is by far my favorite in Seattle. The staff is helpful every time and always helps me with what I need. I would highly recommend anyone who needs a new phone or any device on their Verizon plan, visit this store because the staff will make sure you're taken care of! read more

Went in today for an issue with my iPhone XS not only were they super knowledgeable but also had great customer service. The manager was there and available for any questions that needed answers. Definitely coming here for my next upgrade which is pretty soon. Thanks guys. read more