Amazing!! I went in to upgrade my iPhone and came out with not only the latest iPhone, but two Apple Watches and so many deals and discounts my monthly bill will be cut in half. Eric was absolutely amazing finding every discount I was eligible for - I had no idea! read more

RUN AWAY! This store has absolutely no problem using deceptive, dishonest, and unethical means of placing you at a disadvantage to acquire your money. I'll elaborate, since I see AT$T is so concerned with my satisfaction. I spent over 3 hours getting bounced around an absolutely insane web of phone-only representatives (and of course they make every non-money making aspect of their work a phone-in-only option) so no, I won't be reaching back out to their customer service phone bank folks. But I will tell my story: While trying to leave AT$T after they jacked my rates up, sold me a several hundred dollar ($450?) wireless router I absolutely did not need despite their insistence, and hoodwinked me into some stupid iwatch deal that was definitely NOT a deal! they absolutely refused to unlock the phone after I had paid it off in full. I'm gonna say it again because it's important. I paid the phone off in full and they would not unlock it. Not only that, but the phone coverage dropped unexpectedly while trying to port my coverage to the next provider. I don't know who is at fault with the failed transfer (Mint or AT$T) but at the end of the day it failed because they locked my phone for their own purposes. Still with me? So I suddenly don't have a working phone (no maps, no internet, no phone calls, kinda hard to do my job (I work in first-response medicine and it's really important that my phone works at all times)) and I drive across town to figure out why my phone wont port across. I show up to the store and there's... literally no door handle and it's definitely meant to swing out. Uh... red flag? The sole visible employee kindly opens the mangled door but he is busy with a customer. I don't want to interrupt but I've just spent the whole morning on the phone getting nowhere with these people so I ask to speak to their manager. The young man (seemed nice btw, just saying) goes into the back room and quickly returns saying the manager is busy. I politely insist that I really must speak with the manager as I've spent the whole day trying to take care of this myself and I just need some help at this point. The manager dude storms out of the back with his phone on full blast speaker mode and immediately tells me to stop yelling! I was speechless! I guess you'll have to take my word for it but, bro, I was absolutely not raising my voice though I was, I'm sure, visibly frustrated at the situation. The power trip escalated quickly from there with a long diatribe about how this was his store and he would throw me out. He lorded over me, I mean like weirdly staring me down (and raising his voice, I might add), seemed like a dyed in the wool abuser type of person. This is obviously a practiced tactic of his and he thought I would cower and crawl away so he could get back to whatever he was playing on his phone. I just needed his help. In short order he told me to get out of his store. When I told him he was literally throwing me back out with no way to use my own phone I had paid his company for he told me again to get out! Having no phone in 2025 in my profession is 100% NOT AN OPTION. (Btw this was a phone through their sister-company, FirstNet, literally for medical personnel like yours truly who depend on RELIABLE access to emergency communication ). I then spent the remainder of my day making my way to their more northern store and let me tell you, getting around unfamiliar parts of big cities is pretty difficult these days without any form of navigation. There I found several kind, if ultimately unhelpful staff. This was an 8 hour unproductive day. For the sake of brevity, I will just say it took me another 2 full days of not having a phone to finally swim through the bureaucracy of AT&T to finally be allowed to leave this deceptive, dishonest, and unethical company. What an absolute nightmare. I hope this review will help save someone a headache. Good luck out there and advocate for yourself. Stay away from businesses that prey on you. Good luck on your wireless provider search! read more

Hey peeps, be sure and get a breakdown of monthly charges when you upgrade. An associate "Lidio S" entered everything on his tablet, telling me that i'd get a bigger discount as an Educator. I was already receiving the standard educator discount and thought there was an added bonus I didn't know about. He explained that my total bill on a new iphone would be LESS than what I was paying (monthly) for my old iphone 8 (around 65.00). So I get past the first "bigger bill" and realize i'll be paying around 90.00 a month. I wasn't aware of the Insurance charge (17.00) OR the upgrade charge (6.00). I returned later to have a different associate (same location) tell me I am getting a big discount. I asked him if he can remove the extra charges, and he flatly stated, "you can do that online." Glad I went out of my way to wait 30-min to get such stellar customer service. :/ read more

What a nightmare! One of the sales reps set up our business account using a temporary phone number. Ever since, Apple thinks that's our number, and we are locked out of iCloud. The store is unhelpful, simply saying the sales rep no longer works there. :-( read more

Once again, I was in need of answers to a series of questions regarding iphone upgrades and Adrian was able to answer everything with professional expertise. He also informed us about other issues we hadn't been aware of. I highly recommend visiting this location for the best service. We were there for about 20 minutes, peppering Adrian with question after question. He was happy to answer all of them. We left with no purchases, choosing instead, to wait for the next iphone iteration, and were treated with the utmost patience, kindness and understanding. read more

This is not a corporate store. They will shame you for trying to pay with cash. Manager was irritated when I pulled out cash. There was no sign on the door stating this. The manager was not knowledgeable in the plans I asked for. Tried to get a hot spot activated. Paid for activation and sim. put actually left without having the hot spot activated. Would recommend a corporate store. This place I will never come to again. It was not a pleasant experience. Love my Att phone service. Loyal customer. read more

Terrible experience yesterday. There is no check in process so we waited quietly while other people who arrived after us were helped first. We were attempting to change our plan and the women rudely informed my husband he wasn't an authorized user on the account despite that not being true. My husband goes by his middle name so when he said his name, not knowing whether his first or middle name was listed on the account, she immediately said "you're not an authorized user and I can't tell you who is." When my husband tried to correct her and ask about his first name she said "I can't confirm who is an authorized user" without listening to us telling her that we were just trying to confirm my husband's name as listed on the account. We were on the fence about sticking with AT&T anyway and now we will be switching to Verizon. read more

Hours posted for Sunday, online and on door, are from 11 AM to 6 PM. Showed up at 3:55 PM to locked doors. If you are going to change your hours, at least post an update online or even on your door sign. Irresponsible business management. Highly recommend you travel to an alternate AT&T location if you're seeking support on a weekend. Good luck on a week day. read more

Service for Internet and Phone have been okay and sometimes good. My rant is that when discontinuing service: 1 - When you call AT&T to cancel, the wait is unusually long. 2 - There is a 72-hour period before the service stops, so you get THREE days of charges for service you don't use. Know this before you cancel. 3 - Oh, today is Friday so the three days don't start until Monday. So make that FIVE days of charges. Nickel and diming is alive and well at AT&T. 4 - You are sent an email with a return label to print and affix to a box of your choosing. I don't have a printer and have to find a suitable box. This is TERRIBLE customer service. When I move and find AT&T available, I will not choose them. Why should I? DirecTV just has you go to a UPS store with the equipment to return. They box it and send it back. Easy. read more

No acknowledgement or check-in process when you get into this store. I just needed to do a simple SIM swap, and had to wait while the only 2 staff people were trying to upsell customers on Direct TV and new iPhone plans. What an annoying waste of time. read more

With the store being short staffed Rob still was patient and pleasant to deal with. He knows how to exemplify excellent customer service skills even in the worst of circumstances. read more

I had a great experience with the guys at this AT&T shop. I was looking to switch from Verizon. They got me the best deal and newest equipment. There was some trouble activating my phones but Adrien opened the store late and took care of it. Excellent service. Have recommended to several friends already. read more

I would not recommend this reseller to anyone, unless you want bad service and a worse attitude. I purchased my phone and case accessories on Dec 1st,2014. My phone had to be ordered as they were on back order Received my phone the week of Dec 15th. Realizing I did not need the case I went to return it on Dec 26th. Rob refused a return on an unopened, unused product stating there was a 14 day return policy. That policy is not stated on the receipt or on either register/computer. The employee that helped me purchase the product was new and not trained on policy. Rob was aware that I was not told policy but he would rather keep $32 then create a loyal customer out of me and provide good customer service. On top of this his behavior was mocking, condescending and threatening. Rob should be fired. I will never visit this reseller EVER AGAIN! Thankfully AT&T corporate made right and credited my account $45 and apologized. They also stated that authorized resellers have a 30 day return policy on accessories and 14 days on devices. I also still have a the case and will try to sell it on Craigslist. read more

AT&T Store - My receipt from Cellular World with no return policy stated - Mobile Phones Near Me - Seattle, Washington

Came here to upgrade iPhones and the girl behind the counter ended up giving us bad information in regards to a deal with directTV and buying one iPhone to get one free. Needless to say she was wrong or a liar and now our monthly bill is twice what it was before. We've tried to remedy the situation, but guess how responsive the manager was to taking care of the issue? Absolutely terrible service rendered by your typical clowns who work in these type of stores. PS. Celeste, who works here is a straight up liar. read more

I was trying to get a new phone today and my friend and I went in. Chris the person who (NOT) helped us was on his cell phone. We were trying to talk to someone else but he came over to ask us if we need help. This the most ridiculous experience we had. He was super passive-aggressive and rude. I don't really want to go sentence by sentence here, but it was the worst experience I had in at&t. We left really quick and wondering how he qualifies for any job. I guess the hiring bar is very low in this store. read more

Can't say enough BAD about my experience! Salesperson treated me like an imbecile, said I couldn't get a sim card without a plan (I did at the next att store) and was a total jerk. Condescending, rude. read more

What an awful experience! I would have said service, but there was no service at all! Walked into the store have my new iPhone looked at and even replaced if needed. Store was not even busy, the two employees, both guys, one Asian and the other white guy with glasses were with customers. No problem, the issue is that neither one ever bothered to look up or even acknowledge that you are in the store. After 10 minutes of waiting, still no one acknowledged my presence in the store even when both employees at some point got up to grab something. 3 other potential customers walked in and got the same treatment. We all were confused if there was ever an employee in the store, and how we can even get any help. When the other customers walked out, and after 20 minutes of still being ignored, I also walked out of the store. It was just bad way to treat your potential customers that way, igniting them for that long. I was more than happy and expects to wait, but what I cannot forgive is Hale badly these two guys ignored me and other who walked in. What a waste of my time. Unless you are desperate, you are better off going to a different location. Not even real worth the one star review! read more

My wife and I went in today because she dropped her phone in the lake. She needed a new phone and perhaps SIM card for a spare phone. Plus, her employer gave her a phone for Development work..a new iPhone 6. And finally my plan yielded a new phone for me. So my intent was to get at least two new phones if we found what we like. My issue is the woman at the desk never took the time or interest in asking a few basic questions to determine our need. My wife's first question was, can I get a Sim card for this iPhone to start? The woman promptly said " we charge $25 for Sim cards". This caught us by surprise as we've not been charged for sim cards over the past five years. My wife mentioned this and noted an example from colleagues with employer issued development phones. She said we are an AT&T retailer and we don't do that. Needless to say we left with a slighted feeling and decided to cut our losses and try another AT&T outlet. Had the women assisting us been less focused on the SIM gouge, I may have taken the time to clarify our potential purchases for the day and requirements. The rest was frustration, inconvenience and partial understanding the retailers probably are too concerned about customer satisfaction. - Not to mention semblances of a long-term relationship with customers. So what right? Funny thing was my wife called another AT&T store (her colleague recommended), she told her what happened and they replied.."that's funny, we don't charge for SIM cards" So we make the trip again tomorrow.. To try this again.. This is my 2nd unsatisfactory experience at this location. Makes me wonder why they have these shops outside the Mall. read more

I have only been to this store once. That was enough for me. We were looking for help with a phone that was glitching out on us and they told us they couldn't do that at their store. After traveling all the way to Northgate we were told they could in fact help us at the Ballard store, they just chose not to. I thought maybe we should have known that or something with the way the guy told us like we were idiots. "I'm an authorized dealer, I don't do that sort of thing!" Alright then, good luck with making any money, dude. I'll be taking my business elsewhere. I drive all the way to Northgate now and I always have a good experience there. read more

I have been having problems keeping up to speed on my Apple IPhone7. Working with the Apple techs hasn't always proved successful so when I found out that this AT&T store is quite close to where I live, in I went for help. The people there are very knowledgeable, nothing is to minor for them and I would give them five stars and A Pluses for all of the help I have received. Barbara M. Hansen read more

We were having issues with one of our phones and after troubleshooting with customer service, they asked that we go into an ATT store and have one of the employees test our sim card with one of their phones. Chris A.T. assisted us. When we explained our situation he replied "you can't use my phone to test your sim card". We explained that we didn't expect him to do that, but that we were looking for help. He replied, "we don't have phones for that" and "why cant you test it with your girlfriend's phone". After I said that the phone was Verizon, he said "well I can't help you" and "customer service lied to you". And moved onto the next customer. The interaction lasted maybe 30 seconds. I called another store in Seattle on Morgan st and explained the situation. The guy was very polite and said that staff are supposed to use their phones to check sim cards. read more

Went in to ask for upgrade program. The brunette girl whose there is absolutely rude with a sour attitude. She was not helpful whatsoever and straight up looks annoyed at my questions. When I went I've to look at the phone I would want to upgrade to, she was staring at me the entire time. What horrible customer service. Someone should train them better. read more

Poor customer service. I was the only one in the store and I was clearly an inconvenience. They answered my questions like I was stupid. I decided to go to the Apple store for a new iPhone as I was uncomfortable purchasing there. read more

This store has horrible customer service. I walked in and there was 1 sales rep sitting at a table with his feet up on a chair on his phone. I stood there for at least 2 minutes before he looked up and said "sup"? I was trading in my phone and got a quote the prior week and he then told me that he couldn't give me that and wanted to know if my prior sales rep "got permission" to give me that price. I didn't know but the difference was $500, he checked with the manager who said that they couldn't give me that amount, when I asked to speak to the manager he/she would not come out to talk to me. I was shocked and asked to speak to them again and was told "I thought that is what you would say" but the manager still would not come out. I ended up going to the Issaquah store and they were great however, they told me that they get people in weekly complaining about the Ballard store. I would not recommend this experience to anyone. read more

5 stars for Rob , -100 for AT&T they are an untrustworthy company , I only stayed with them for 5 + years because of Rob , AT&T does not appreciate or respect their customers . Rob is maybe best customer service I've ever dealt with , hands down the best in cellular business . I wish I could take Rob to new carrier so I could continue to do business with him . AT&T are basically liars and thieves . And I would give no starts to them , but for anyone who has to use AT&T use Rob , he can break it down for you and understands what it's like to be a customer . ( AT&T hangs up and argues with themselves , they are not just assholes to their loyal customers . Hope this helps . read more

We received excellent service from Chris. He stayed late to help us set up our new account. His suggestion of creating a business account, since we own a business, saved us a lot of money and provided us with a good deal. We had to return a few days later to fix a problem, and another techie (I don't know his name) helped us in a few minutes flat. We were very happy -- especially since I had wasted an hour at the Northgate Mall AT&T store, just to be told they couldn't help me. read more

My Verizon phone was not getting a consistent signal so I decided to switch to AT&T where they had a rocking online deal. There were several issues with trying to signup and I went to a couple of AT&T stores to ask for help. I first went to this store where a young man was unable to help as this was an online only deal, so I went to the corporate store in the U Village, where they helped my get a little further in my order. The order continued to not process even though several online chats with people at AT&T assured me that everything was fine and that my order would process. After not getting my sim card and not getting any confirmation emails that my order was shipping, I went back to the Ballard store to ask more questions. Remember this was an online only deal. ($300 for one year's worth of prepaid phone.) The young woman (so sorry, forgot her name) there was able to look up my account but could not process it any further. She was able to multi-task and helped three customers without ignoring any of us. I was able to call AT&T to ask what the problem was and got into phone computer hell. Then Rob the manager came out and offered to help contact them. Between trying to get past idiots at AT&T and actually talking to customer services at both Verizon and AT&T, (try getting to a real person) he was able to resolve the conflict. He spent two hours trying to connect with the service departments and was extremely patient. All to get them to ship me a sim card which I could only get through this online deal. I could not get a sim card at the store, it had to come through this deal. Because of all of this extra work, I finally got an email acknowledgement that the order was complete and should get an email today saying it has shipped. Rob spent all this time helping me to get my order processed, and did not make a dime on me, as I already had a phone and just needed the order to go through. I very much appreciate the help I got from both of these people and would recommend them for your questions and needs. And the parking is GREAT, easy to get to and just a few feet from the store. And a bonus...Verizon had already told me that the connection issues were their fault because of some cel tower upgrades. Rob suggested that when I was in the dead spot, to turn my phone off, then on, as a reboot to get it to recognize a different tower signal. Like rebooting the computer when it gets hung up. I felt stupid that I didn't think of that, and it worked! P.S. The address is correct, the google map is not. Look it up by the address, don't go to the map location off Market Street. read more

Robert at the Ballard AT&T location is great. He helped my husband and I pick out new phones and was very honest and helpful. I would go back to this store and continue to use AT &T simply because of their customer service. read more

Rob Rocks. I had a difficult interaction with somebody at the store and I told Rob The manager about it. It was really great was the next time that I Saul Rob because I needed to get a new Sim card he remembered what it was that I complained about and he told me that he took care of it. At first I was so upset about what happened that I was going to write a negative yelp review but Rob did the best possible thing that anybody can do this is a great place I don't know why other people gave it three stars and I come here quite often for various AT&T needs read more

I have followed the manager Rob from the university location and been a customer for over 5 years. His customer service is EXCEPTIONAL! Rob takes his time with each customer to ensure they are in the correct phone, phone plan and thoroughly understand all aspects of their billing, contract, return policies and how to use their phones. On numerous occasions he has taken the time to review my bill with me to see about saving me money (he's NOT there to make a fast buck - I have never felt "sold" nor that I've wasted my time/money). As a single mother this has been a tremendous value and one of the many reasons I drive an hour from home to have Rob assist me with all my AT&T needs. I have and will continue to recommend friends and family to the AT&T in Ballard and definitely to engage Rob the manager as he is very personable and cares about his customers! read more

This is a sequel to the miserable experience of having spent over $1,000 in this store in a short time. I went there initially because it was close to home and my misbegotten idea to shop with local merchants. ATT local, right. In addition to a faulty and incompletely initialized iphone, I bought cables, peripherals, etc. The worst choice, purchased on the assurance of Rob The MANAGER and Zach was a waterproof case, guaranteed not to interfere with signal or speaker. I learned otherwise, the hard way. The case screws up reception and transmission. The case 'authorized by ATT and Apple does NOT work. The warranty for this piece of crap? Nowhere to be found. The new phone still not unlocked which verges on contract fraud. Stay away from this nest of incompetents. It will be expensive if you don't. read more

The young Asian guy who helped me was completely unhelpful. I wanted to know the best and cheapest way to switch phones and he tried to sell me on phone leasing. Well everything he said was a lie. I didn't need to lease a new phone, I didn't need to pay for a phone change fee, it wasn't any cheaper to lease than to buy it, and on and on. Total waste of my my time to go in this store. read more

We purchased our phones at the Ballard store when it was on Market Street. Went in today bc my kids phone stopped working for no reason-just died. In the past, the woman who worked at the store was incredibly friendly and willing to help. Today, after waiting for more than 20 minutes, the young guy with diamond stud earrings who works at the store near New Seasons gave me exactly 2 minutes of his precious time to give me a website address bc he obviously wasn't going to make commission and didn't want to provide decent and respectable customer service. Then I spent more than an hour on the phone bc the website was unhelpful. Not happy with AT&T customer service. read more

Came in tonight to see options for getting a new iPhone. Justin talked to me for a half hour about the different options, prices, and his experiences/recommendations. He was very knowledgeable, helpful, and friendly. I did not get pressured into buying anything and recommend coming here if you are interested in learning about your different options as a customer read more

This is an authorized retailer and not an AT&T corporate store. In the case of this store, that means plastic demo models for many of the phones you're interested in trying out. It's hard to get a sense of anything other than size when the screen is printed image and the buttons don't work. Strangely, they're still tethered/alarmed. I guess fake phone thefts are just as much a problem. Given the option, I'll go to the big corporate store downtown. read more

Average for AT & T stroe - it's rather on the small side, but the upside is it's never been crowded in the 3 times I've been there which is *extremely* nice - none of this "waiting around" business to waste people's time b/c they are under-employed or whatever. Customer service is slightly better than average. Overall satisfied, but have never bought a phone there, only accessories. read more

Super helpful employees here! When my phone was unexpectedly stolen today, they were able to quickly transfer my number and get me a new phone in about 45 minutes. Also chatted with me and helped me get the best pricing for my phone and accessories. read more

Rob (aka: Robert) is the manager of the Ballard store and was INCREDIBLY helpful when I came in with a broken phone. He multi-tasked like no other, helping 3 customers at once while making us all feel attended to. And he solved my problem like it was no big deal. He definitely went out of his way, helping me set up my flip phone until my fancy iPhone arrives. Gold Star, Robert! :) read more

Experience: Awful. We were convinced by Celeste to do a BOGO deal in February for the IPhone X. The deal sounded so great- per Celeste, all we had to do was sign up for Direct TV, but when the installer came, to just "tell him to turn away." So, that we did. She told us all we had to do was keep our DTV account open for 9 months and she would pay the monthly minimum, as long as we paid off the main phone in that time, we wouldn't have to pay for that DTV account and could then cancel it. We were promised a $100.00 VISA gift card as part of the promo. My boyfriend's phone was supposed to be free, but guess what, it wasn't. We were told "oh yeah, just do these things, it's that easy." Scam, scam, scam. I called ATnT customer service who couldn't help me since this store is an AUTHORIZED DEALER. If you have or want ATnT, just drive to Northgate Mall and get the real deal. I called this location a handful of times and no one was able to help me. Celeste kept promising to call me back, nothing, no resolution. Stopped by and talked to her, still nothing. Still paying for the second phone. The store manager couldn't help me the 2x I talked to him and had no idea why his employee was telling me things she did. DON'T GO HERE. Well, unless you like being lied to. No stars if possible. read more

My experience with the A T &T Reseller store in Ballard was frustrating, disappointing and a poor excuse for customer service on multiple occasions. I went in to purchase a new phone and was helped by Glen, the District Manager and Celeste an associate. Glen sold me on a promotion to buy one iPhone and get a second iPhone for free by adding an additional line. When my daughter returned the following week to complete the promotion the store had multiple people waiting with only two sales associates. No one greeted her or offered a timeline to get some assistance. When she returned to the store a few days later to try again she was told that their system was down and that our account couldn't be accessed. No apology or other option to help complete the transaction. On her third visit she was told that the promotion had ended and would not be honored. I was NEVER told by either Glen or Celeste that the promotion had an expiration date. Celeste only told me to have my daughter ask for her when she returned. Celeste is no longer with the store. I have reached out to Glen as well as Rob (the current store manager) on multiple occasions, even dropped by the store. When I called and asked for Rob later that afternoon I was told by Chris that I was out of luck. Does customer service exist any more ? I'm still waiting for a call from a "manager" regarding my circumstances. read more