I have never experienced customer service this incompetent and financially reckless in my life…read more In early November, I accidentally damaged my phone. I pay every month for device protection through T-Mobile, administered by T-Mobile and their third-party insurance provider Assurant, specifically for situations like this. What followed was a two-month nightmare of errors, contradictions, and a completely unjustified withdrawal of over $1,000 from my bank account. I filed a claim on November 9. I was told to drive to a repair location in Edmonds, only to be informed after I arrived that the repair couldn't be completed due to a clerical error on Assurant's end. No apology. No solution. Just sent home with a broken phone. Then I was told a replacement would be mailed to me. The first replacement arrived -- with a cracked screen. Yes, they sent me a damaged replacement. I had to call again, repackage it, return it, and push for expedited shipping because I actually need a working phone to function. They finally overnighted a second replacement, which thankfully worked. I transferred my data and personally handed my original damaged phone, properly packaged, to a USPS employee using their provided return label. I thought the ordeal was over. Then, without warning, without notification, without a single email, call, or letter, T-Mobile withdrew over $1,000 directly from my bank account because Assurant claimed they hadn't received my returned phone. When I called, a T-Mobile rep stayed on the line while Assurant investigated. After initially trying to gaslight me/suggest my claim number was wrong (it wasn't), the Assurant representative came back from a VERY long hold and admitted they had in fact received my device on December 17. The T-Mobile rep acknowledged the charge appeared improper. So let me be clear: they had the phone. They knew they had the phone. And they still pulled over $1,000 from my account. No notice. No attempt to contact me. Just took the money. Since then, I have yet to be refunded. I have called four separate times and spoken to four different supervisors at T-Mobile. Each one has given me slightly different information. Multiple supervisors promised I would be refunded within one to two days. That did not happen. Now I'm being told I may have to wait one to two billing cycles to get my own money back. Meanwhile, that unauthorized withdrawal disrupted other automatic payments tied to my account, creating additional financial stress. I upheld my end of the insurance agreement completely. Assurant confirmed receipt of the returned device. Yet I'm still chasing a refund for money that never should have been taken in the first place. The level of disorganization between T-Mobile and Assurant is staggering. Customers are left paying the price for their internal errors. If you're considering device protection through T-Mobile, understand that when something goes wrong, you may end up fighting for your own money -- even after doing everything correctly. This experience has been exhausting, financially harmful, and completely unacceptable. A TOTAL NIGHTMARE.

My tmobile app told me I qualified for a free phone upgrade. I went to this store and they…read moreconfirmed I qualified. Not only did they 1) steal the phone i traded in and sent in the wrong phone to tmobile, I 2) got scammed and had to end up paying full price for the phone I traded in for. I attempted to get support for this from other stores (told me i got scammed and had to get it situated by the store i did the trade in at) and multiple different staff at this store and no one helped me. Would rate 0 stars if I could. Don't go here.

Amazing!! I went in to upgrade my iPhone and came out with not only the latest iPhone, but two…read moreApple Watches and so many deals and discounts my monthly bill will be cut in half. Eric was absolutely amazing finding every discount I was eligible for - I had no idea!

RUN AWAY! This store has absolutely no problem using deceptive, dishonest, and unethical means of…read moreplacing you at a disadvantage to acquire your money. I'll elaborate, since I see AT$T is so concerned with my satisfaction. I spent over 3 hours getting bounced around an absolutely insane web of phone-only representatives (and of course they make every non-money making aspect of their work a phone-in-only option) so no, I won't be reaching back out to their customer service phone bank folks. But I will tell my story: While trying to leave AT$T after they jacked my rates up, sold me a several hundred dollar ($450?) wireless router I absolutely did not need despite their insistence, and hoodwinked me into some stupid iwatch deal that was definitely NOT a deal! they absolutely refused to unlock the phone after I had paid it off in full. I'm gonna say it again because it's important. I paid the phone off in full and they would not unlock it. Not only that, but the phone coverage dropped unexpectedly while trying to port my coverage to the next provider. I don't know who is at fault with the failed transfer (Mint or AT$T) but at the end of the day it failed because they locked my phone for their own purposes. Still with me? So I suddenly don't have a working phone (no maps, no internet, no phone calls, kinda hard to do my job (I work in first-response medicine and it's really important that my phone works at all times)) and I drive across town to figure out why my phone wont port across. I show up to the store and there's... literally no door handle and it's definitely meant to swing out. Uh... red flag? The sole visible employee kindly opens the mangled door but he is busy with a customer. I don't want to interrupt but I've just spent the whole morning on the phone getting nowhere with these people so I ask to speak to their manager. The young man (seemed nice btw, just saying) goes into the back room and quickly returns saying the manager is busy. I politely insist that I really must speak with the manager as I've spent the whole day trying to take care of this myself and I just need some help at this point. The manager dude storms out of the back with his phone on full blast speaker mode and immediately tells me to stop yelling! I was speechless! I guess you'll have to take my word for it but, bro, I was absolutely not raising my voice though I was, I'm sure, visibly frustrated at the situation. The power trip escalated quickly from there with a long diatribe about how this was his store and he would throw me out. He lorded over me, I mean like weirdly staring me down (and raising his voice, I might add), seemed like a dyed in the wool abuser type of person. This is obviously a practiced tactic of his and he thought I would cower and crawl away so he could get back to whatever he was playing on his phone. I just needed his help. In short order he told me to get out of his store. When I told him he was literally throwing me back out with no way to use my own phone I had paid his company for he told me again to get out! Having no phone in 2025 in my profession is 100% NOT AN OPTION. (Btw this was a phone through their sister-company, FirstNet, literally for medical personnel like yours truly who depend on RELIABLE access to emergency communication ). I then spent the remainder of my day making my way to their more northern store and let me tell you, getting around unfamiliar parts of big cities is pretty difficult these days without any form of navigation. There I found several kind, if ultimately unhelpful staff. This was an 8 hour unproductive day. For the sake of brevity, I will just say it took me another 2 full days of not having a phone to finally swim through the bureaucracy of AT&T to finally be allowed to leave this deceptive, dishonest, and unethical company. What an absolute nightmare. I hope this review will help save someone a headache. Good luck out there and advocate for yourself. Stay away from businesses that prey on you. Good luck on your wireless provider search!

I honestly thought this review would be a 5 star experience but things definitely took a turn…read more The first time I walked in, Nathan assisted me by looking at different phone options and we discovered I had a promo of $800 off for being a loyal Verizon customer. I agreed to order the white iPhone 13 pro since they didn't have it in store. We went over estimated costs and he was very helpful and transparent. My phone had a crack on the front and he said it was fine, all I had to do was turn it in to them in order to get the promo. A couple weeks go by and he calls me in to set up the phone, yay right? I go in and he asks me if the crack on my phone is new and that I won't qualify for the promo until I fix my screen. So now I have to fix my screen when I could've been doing that in the 2 weeks I was waiting for the phone to come in. I then walk home and have no text messaging and cannot call anyone. I walk back to the store and they're like oh yeah sorry we just got done fixing that (didn't say I wouldn't have any access). So I check while there, still not working. Come to find out a number was incorrectly put in. Finally I have my phone back and walk home. I check my billing online and it says I will be charged an activation fee of $35. So I call the location and Nathan sounded annoyed and he told me there was nothing he could do and I'd have to call Verizon. Literally 1.5 hour hold time. I'm laughing writing this because I haven't experienced such a headache like this in a long time. Y'all are nice but come on. I was literally the only person in your building. I don't know if this is lack of training or negligence but I definitely felt frustrated that my entire Saturday was spent dealing with this that I'm not even going to upgrade anymore. I wasn't going to write this review but I want others to be aware.

Tory saved the day. Promote him…read more This man helped keep me from having a truly horrible day - fixed the issue with my new phones SIM card instantly and was the coolest most calm and reassuring dude I could have asked for. Thank you sir!!

Says they take cash no they don't. Which is incredibly frustrating especially when you call and ask.read more

Caleb (who works there) answered all of our questions professionally, ended up lowering phone bill…read moreby 50$, found 451$ in missing trade in credit that was not applied (by another another dealer) and was able to upgrade one of our phone lines!

Reading the generally good reviews for this store I drove across town to Interbay to get assistance…read morechoosing which phone would replace my Iphone 11. The one staff person in the store remained sitting intensely looking at his computer the duration of the time I was there. When I asked a question (how much might I get for my current phone?) he reluctantly gave a minimal answer. When I asked for help sorting out the differences among the new phones HE POINTED TO THE AREA WHERE THE PHONES WERE DISPLAYED. I politely explained that I'd like him to join me looking at the phones and assist me. HE SAID I COULD READ THE DISPLAY CARDS. At this point I said I'd take my business somewhere else. To this he chuckled derisively. It is my impression that this young misanthrope is far more interested in what is on his computer screen than the real person in the room. FYI, I drove to the Ballard AT&T Store and had a completely different experience. The staff (Tim? and one other young fellow) were responsive, informed and helpful. Additionally, while I was there 4 more middle aged customers entered with varying questions, and levels of confusion. I witnessed these two polite fellows respond with an earnest desire to be helpful.

I stopped by after wasting an hour on the website and support line trying to move a prepaid line to…read morea new iPhone. The old phone screen was so cracked that it wasn't possible to perform any of the PIN resets or other verification methods to get into the account. The tech support line was an endless loop of unhelpful menu options. The employee helping me at the store had the new phone up and running in less than 5 minutes after verifying my identity. A very convenient and pleasant experience.

Well, I did not get my problem resolved, It was not the responsibility of the store. After…read morespending an hour on the Customer Support line, they sent me on a wild goose chase to the store. However, the manager, Micah, was extremely helpful and helped intervene with the online support and gave me the process to get a solution. He was extremely helpful and professional, and took extra time to make sure I left with a plan. Hats off to MICAH for extra customer service!

Verizon! My son's lost phone was dropped off at your 1633 6th Ave store (per your advice). Now I…read morecan't get ahold of anyone at the store to get it shipped back to our home. There's no direct store phone number. I'm even at my local Verizon store and over one hour of them trying to get ahold of your store. Contact me asap to get this resolved!!!!

Signed up for t-mobile service a few years ago and cancelled the service months ago. Tmobile…read morecontinues to bill me even though service was cancelled, sigh, typical for this stupid company.

picked up my free T-mobile tuesday spatula :) only t-mobile experience store location in seattle…read morewhere you pickup these free t-mobile things

Eugene is amazing! Phenomenal customer service. He helped me problem solve so many issues that the…read morephone service could not complete. Left me with no stress when I joined and all issues gone!! Defiantly ask for Eugene to help you.

Went in for some help with my wife's new phone. The customer service was excellent. Dillon was…read moreextremely helpful and I really appreciated his work. I would give 5 stars but unfortunately the parking here is terrible. T-mobile selected a poor location.

Was happily coming here for years. Great satff, always had the products I need. Never a complaint…read moreuntil one of their new hires scammed my credit card. Sorry, can't risk returning.

FAKE FAKE FAKE. DO NOT BUY ZYN's from here. They sell inauthentic products here. I thought I was…read morecrazy when I first bought a carton from here. The pouches seemed a bit bigger and had a different taste and experience to it. Then I tried to scan the QR codes on the bottom and they did not work. Then I looked at the font and color of outer packaging, and it was way different. On top of that, the person working there was very rude and dismissive. As I was looking at the selection, he kept pestering me. Asking what I wanted and to hurry up. I would strongly recommend never coming to this shop.