I gave 3 stars because I have been here often and always had exceptional experiences but my last two times, I was deeply bothered by the treatment I received from your staff. Specifically, I dealt with a female Budtender (short with black hair) whose demeanor was entirely unprofessional. During our interaction, she was dismissive and overtly rude. Most notably, when I asked questions or sought clarification about a specific strain or cost, she responded by rolling her eyes and using a tone that suggested my presence was a nuisance. Your dispensary in my many visits has always been welcoming and informative, yet this staff member made the experience uncomfortable and hostile. While your location is convenient and prices attractive I cannot justify spending my money at an establishment where the staff is disrespectful AND the product reliability has also tremendously gone down hill. read more

My go to dispensary! I really love the vibes here and that is due to the staff. Athena, in particular, is lovely! She knows me by name and always has something kind to say. I also appreciate her breadth of knowledge, she is definitely in the know and she always helps me make a solid choice :) Thank you Athena read more

Stellar service, professionalism, and panache. I was rude and left bad reviews in the past; sorry about that.

This place is wack. I made an order online for a cartridge. I came in and the guy showed me the item and scanned it and I had to tell HIM that that was the wrong product- he had brought out the disposable from the same brand, not the cartridge. He went back and came out with the correct cartridge. I paid for my stuff and left. I got home looked at my receipt and I was charged for the price of the disposable- not the cartridge. This is just lazy and disappointing and does NOT make me want to return there. I called the store and all I was told was "come back in with a receipt". It was a price difference I can afford but what the heck people, not only did you try to give me a product that I did NOT ask for but then you charge me for the more expensive product that I didn't buy? Taking my money?? make it make sense :( Some of the staff seems to struggle with attention to detail which is unfortunate for a company selling specific and high shelf products. Been coming here the last two plus years and this is not the first issue like this. Please do better read more

10/10, love coming here. Every bystander is incredibly helpful, also has great deals all the time

I used to enjoy coming here. The deals made up for the horrible parking lot. I decided to stop by today at noon to use my new medical card. Herbn elements claims to be a medically endorsed store with access available 8 AM-11:59 PM. I was told (quite rudely) that they did not have any medical people on staff at noon on a Wednesday. I was forced to either pay full price or "come back another time". He made it seem like it was the fault of the state and not the store's management. Who knows when that would be since they didn't have anyone at noon on a weekday. It is clear that they actually do not care about their medical clientele. I will be taking my business to Uncle Ikes, who has a better selection and actually takes care of their medical customers. read more

Great place! They always have 30%, at least why have for like 6 months now, and the people I've worked with when coming in have always been super friendly. I wouldnt have even left a review but I saw some other review from a guy who gave 2 stars because they "didn't care that he'd been a customer for a year" and that sounded so pathetic and whiney that I wanted to balance it out with a great positive review. This place is awesome, and everyone who's helped me has been friendly and knowledgeable. Plus 30% off! read more

When Mom Is Your Personal Tour Guide Of The Pacific Northwest's Finest Stops SITREP Remember that scene in "Fast Times At Ridgemont High" when the van stops, the side-sliding door opens, and a vast weed-cloud emanates from the interior like a raging forest fire, as one of the main characters of the film - Spicoli - is introduced into the movie? No, not me. That's my MOM. THE SETUP Yeah. My MOM is "Spicoli" in my review here. Me? I'm the bloke driving the van - trying not to get stoned - but sometimes it's still hard to avoid the "contact high". My mom - a "forever hippie", flower power gal - then it was for recreation and to be "rebellious". https://www.yelp.com/biz_photos/herbn-elements-seattle-2?select=1QyhVKn-Ot3GIaZaHxfPRw&userid=3mNz5nQFTIBQm0oU5mBR0w THE PRODUCTS They have a very extensive menu of items: https://www.yelp.com/biz_photos/herbn-elements-seattle-2?select=NDY2mcxfI8POuhXXFM-ZgQ&userid=3mNz5nQFTIBQm0oU5mBR0w Some of these products really do help take some negative symptoms away: helps with maintaining regular body chemistry, helps with sleep, helps take a lot of pain away, etc. HERBN ELEMENTS - "TINCTURES R US!" So tinctures (as I learned from her and the peeps here) are the active chemicals in marijuana infused into water, so that you can take droplet-sized "prescriptions" by dropping it under your tongue. I bought some tinctures for "Deep Sleep" and brought them home with on my interstate drive. https://www.yelp.com/biz_photos/herbn-elements-seattle-2?select=Z_jPGQ5NNehdG4cHF0yoYQ&userid=3mNz5nQFTIBQm0oU5mBR0w [NOTE: If flying, you don't want to get caught with them in your checked luggage, and certainly not in your carry-on. These products are still technically illegal under Federal Law (though legal in all 3 West Coast States), and if flying, you put yourself at legal risk. I have to say that their was some mild joint relief and a deep sleep, but at this stage of my life, I could probably hold off on a bit longer before becoming a "regular" like mom. THE LOWDOWN If it works for you, go for it. read more

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Randy lectures about waiting 15-20 min for Online orders take. I had no problems waiting but we have never heard of Complaints by Employees of online orders being processed when your standing right by the computer and the receipts pop up ONE and a time. Randy then tried to compare two customers together.... For yesterday... Is he bias and predjudice by association?!?!? I had no idea what someone else ordered online!!! Lol Apples to oranges... Randy had TWo recipients today Two to process and was complaining to customers he had "no time" to complete the order Randy has one thing to process on this ticket he complained about !!! (Photo below) Then he said he was being "NICE" to even process it that soon... I should of walked out to give randy more time !!! I had place the order 6 min. Prior. Wow!!!!!! I we Had NOOOOOOO problem waited but instead of focusing on customers he's focusing on his stupid excuses to process... at that time there wasn't NOT so many people there It was my second time to the store Probably the teams over all last We Provide TRUE Concierge Services, Randy needs training in work productivity flow and a fix in Attitude and actions would be appropriate here. Who has time for a lecture ???! Especially while getting medicine?? Then the causally blurts "yea I know we all get high" NOPE wasn't high enough for ur rudeness!!! Learn to maybe work faster ?!!?!?!?!? Or get out of the herb industry we think and work fast here !!! lolll silly complaining about online orders !!! Who is Randy's supervisor? Email: jncpchservices@gmail.com for formal complaint. Make it clear to All ONLINE customers they need to place order 15-20 minutes before for RANDY another to feel overwhelmed and complained. Then he intently look at at my information wayyyyyy longer then any other customers in the store!!! Check ur security cameras!! For time and date !! See how many customers he was soooo overwhelmed by !!! Lol Randy's THE Worst to go to !!! It took 2 min. To write this. I don't know about his work PRODUCTIVITY must be spoiled owners child !! lol lolol Randy has one thing to process on this ticket he complained about !!! Then he said he was being NICE to even process it that soon I had place the order 6 min. Prior. Wow!!!!!! I we Had NOOOOOOO problem waited but instead of focusing on customers he's focusing on his stupid excuses to process... at that time there wasn't NOT so many people there It was my second time to the store Probably the teams over all last We Provide TRUE Concierge Services, Randy needs training in work productivity flow and a fix in Attitude and actions would be appropriate here. Who has time for a lecture ???! Especially while getting medicine?? Then the causally blurts "yea I know we all get high" NOPE wasn't high enough for ur rudeness!!! Learn to maybe work faster ?!!?!?!?!? Who is Randy's supervisor? Make it clear to All ONLINE customers they need to place order 15-20 minutes before for RANDY another to feel overwhelmed and complained. Then he intently look at at my information wayyyyyy longer then any other customers in the store!!! read more

Herbn Elements - Wish I can return for terribly service with RANDY - Cannabis Clinics Near Me - Seattle, Washington

First time flying into the area - and this was my FIRST STOP!!! Found them on google and the reviews were top notch! Easy to find and parking avail! Walked in and was warmly greeted by Nick!! The store is beautiful and organized! Endless rows of delight await your every desire!!! Beautiful packaging and show cases !! Store is clean and easy to browse without feeling overwhelmed ( in my home state we have NOTHING like this ) Nick was wonderfully EDUCATED , polite and funny! Great salesman , articulate and straight to the point with descriptions of different items to a novice (me) . Didn't try to convince me to purchase any thing more then I needed!! This WILL BE MY Seattle shop when I visit !!! Awesome experience!! read more

Tommy absolutely made my night, great service and help. He deserves a raise. Get your fine herb from this man.

I have purchased around 5 pens. Here they are as follows- 1,2. Sticky Frog- Dutch Treat- disposable 3,4,5. YouCan Evolve Plus pen (x2 +1 exchange). The non disposable pens have buttons that recess really quickly and the most recent two were rattling new out the box but they are currently out of stock for exchanges unless you want to upgrade. read more

What Happened to Herb n Elem.? ... I've been a local customer for over seven years. I had consider this store a part of my Community. ... Today, I was greated with a new staff and Yikes!!!! No customer service, did not care to help. I made a selection regardless, was in the process to purchase. I flipped my ID. on the counter and that was immediately met with a harsh response. It was recieved as I was throwing my ID. and that was disrespectful to them. So much so, they threated to remove me from the store for this. It's all on the store video. I left, went across the street to Uncle Ike's. I was met with friendly smiles and People, that were so down to help. Night and day experience. ... I then went back to Herb n Elem.'s, to get the Owner's information (to formally make a complaint) and to let them know that I was no longer going to be a customer. The Manager (short with red hair), asked me to leave, I tried to voice my opinion and was met with the threat of calling the Police. I nicely walked out side and the Manger followed me, pressing me hard to get my name and plate number. As I turned (again voicing my need for the Owner's, information), I was rushed upon by what seemed to be Security. Again, all on video. He got up in my face and then pushed me. ... What has happened to Herb n Elem.? ... I use to work for Nordstrom's Store Planning and know a little about Customer Service. This is not it! The store is on the edge of hostile with one wrong step. ... I will no longer buy from them. After seven loyal years (I purchase an oz. every two weeks and have done so for the last seven years), they just lost another Customer! Sad to see it. ... I will be making a formal complaint to the Owner (if he can even be contacted). I will soon see if this lack of Customer Service is isolated to the Staff, or it's being allowed, encouraged, even mentored. We shall see! ... No stars!!! read more

I loved Herbn Elements long before I was an employee there and it was bought by a company called The Vault and is no longer the same store. I'm Johnny G, the giant ginger guy if you've been in before, and I couldn't give you a single reason to go into that store now (and no, I was not fired). They are the rude, corporate bullshit you always knew would creep into the cannabis industry and it's so sad. If you're a regular reading this I miss ya and I hope you find an even better pot shop! read more

The size of their pre rolled v/s other places. I you feel like getting cheated do visit. Stuff is bad too. Inferior quality. read more

Herbn Elements - Half the size of the original size. Felt like being cheated. - Cannabis Clinics Near Me - Seattle, Washington

I agree with Johnny G. I've been a long time customer and went into the shop today for the 1st time after being bought. Customer service, friendliness and even the knowledge is gone! The individual checking IDs looked like she didn't even want to be there. No hello or any conversation. Just put her hand out for my IDAlso they all refer to the store policy on one item for The HOC pre rolls. If it's listed on the site as one per customer then it's that particular pre roll not for all HOC pre rolls! I'm just one customer but a loyal one but you have lost me and I'm sure you will start to lose more that had supported that establishment! read more

Been a customer for 4 years. Never again. They refused to accept a return for a $50 catridge that doesn't use standard screw-in mount. The cartridge was not marked in any way as being non-standard. The clerk who was helping me happily sold it to me together with a separate, standard catridge without letting me know that I couldn't use it in a standard pen. Scumbags. Plenty of other options -- go somewhere where they know how to treat customers. read more

My store. Even though there are other shops closer to my house I'd rather drive to HE because of the quality and variety of their products, the friendly and knowledgeable staff, the various discounts and perks from ordering online to Reefer Rewards. Keep up with the good work! read more

Great shop Great people Amazing product Better prices This is the all around shop you've been looking for. Too many times do you go to shops only to feel the people don't care, the prices are insane. That isn't the case at Herbn Elements. Best shop in Seattle! read more

Excellent selection, service and fair prices. Try 10 .5g HI GUYS pre-rolls for $16! Cash only for now. read more

Herbn Elements - 10 packs .5g prerolls only $16! - Cannabis Clinics Near Me - Seattle, Washington

First time in a dispensary in Washington. Was really happy I passed by. They were open early, store was very clean, and the staff was SUPER friendly. Everyone knew their stuff and gave me their recommendations which was very helpful. I can't compare prices, but they were all reasonable. Can't wait to restock later this week. Thanks again! read more

Update on the guys name: Dylan is the tall guy I spoke about in my review! Had another guy named Ryan help me today. Had me cracking up constantly and made me feel extremely welcome again. Love this place! read more

***Disclaimer*** I was having a bad day when I left the original 1 star review. I posted it in haste without allowing the owner/manager a chance to remedy the situation. This is by far my favorite job out of all the shops I've ever been to in this state. This is by far my favorite job out of all the shops I've ever been to in this state. The staff is all very friendly and very knowledgeable regarding the products that they have. They have a very nice selection in all areas. The only complaint I have is the keep rotating the stuff that I like the most (please bring back the Phoenix RSO in Sativa Strains LOL). I have been to a lot of shops in Seattle. I have had to try and return cartridges (1 out of every 5 in the beginning days and now about 1 out of every 25 are bad). Every shop has given me some kind of run around when trying to use their return policy. It seems there is always a reason that they can't do it and they will only give you a discount on your next purchase. I had something similar happen here but the Owner reached out to me directly and remedied the situation. They have my business indefinitely going forward. read more

Have come here multiple times over the past year and have always found that the people are friendly and helpful. They're knowledgeable and I never get any pushy sales vibe. Their price is very reasonable. Most of the time I already have the specific product that I want in mind, so I don't spend too much time there. During the last visit, they no longer carry the product that I normally bought from them and had no idea when they would restock it since they had just gone through some changes recently. And I do know that the product that I was looking for was getting harder to find. However the girl who helped me looked up the product availability and wrote down for me the nearby stores who still carry it. I really appreciate that! Also, they have a reward program where you can get 20% off. read more

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Visiting from NYC and already visited the shop 3x. Love the quality of flower and edibles. The prices on their products is great for my pocket$$$. I enjoyed speaking with the friendly and informative staff. They greeted with enthusiasm and was patient with assisting me finding the products I needed. Keep up the great business guys! read more

Not sure WHY these people are given a bad review...could be due to some other reasons for sure that have NOTHING to do with the products or services. Everytime I have visited Herben element/ vault ( whatever) i am recieved right away, offered additional savings, and talked with in a very polite manner by EVERYONE I have been helped by. I have worked in the cannabis industry for this company's competitors across the street..Uncle Ikes..( I am no longer employed by Uncle Ikes) I know what real is and it is this store. The deals are a steal! The people are awesome. They give a 15% percent online discount to everyone ( no app needed) the online menu is so easy to use and they truly care. Thank you to all there! I will keep coming back for sure. read more

These guys are not Herbn elements. They are owned by a dispensary sort of chain now called the vault. Operating under any other name gives you the impression your getting Herbn elements standards and etiquette and you are not. This place is lifeless now, customer service can be taught and created and however they trained these people was not that way. Tommy Chong budtending? Take it as a hint when a business isn't doing what it should in profits then it posts on Groupon this is the same sham. First day they took over they broke a million labor laws for their employees hours and that was enough for me to say goodbye forever. They had the choice to come in the way they did and they chose it to be more hostile instead of listen and learn. I'm sorry lake city you lost a good one. This place may have more inventory but don't let that fool you on why Herbn elements was a success in the first place. Change your freaking name it's sad. read more

I used to love this place but lately I've lost my love for Herb N Elements. I went last night asking the bud tenders recommendation for a good couch lock and got sold a CBD gram with less than 1% of THC. Couldn't grab the jar because of covid so I couldn't inspect it to make sure it looked good and also the harvest date on the CBD gram I was sold is from OCTOBER. SERIOUSLY?! Whoever the bud tender was didn't even know what he was talking about. He was just reading THC levels from the other bags of pot. Wish he would have Atleast read the label of the CBD jar he sold me. read more

I wish I could give this location zero stars. They offer at 15 percent discount if you order online and pickup in store so when I went into the location to inquire about the deal the bud tender with purple long hair was rude to my partner and I. She then escalated the situation further by calling over her supervisor to tell us that they would not honor the discount even if we left and came back. There are so many other pot shops in Seattle that have better products and deals that 5his shop just lost two loyal customers. I've never felt so embarrassed or upset by the way these two employees made us feel. read more

If I could give less than one star then I probably would. I will never go to this establishment ever again and I recommend that you don't either. I was trying to get a product that worked for me and was assured by the "informed" staff member that I received what I needed but I hadn't. I tried to return it and not only would they not return it but their manager, Jamie, was a total @$$hole. He wouldn't return something a crappy employee sold me but wanted to give me a discount on another. Crappy customer service, inexperienced bud-tenders and all around crappy management. It's not my fault your employees don't know what they are talking about. So, now I am out money and I still don't have what I need. #HERBNELEMENTSSUCKS read more

Great service and range of options. If I can't find what I need anywhere else, I can always find it here for a good price.

Customer service has gone to hell. I used to LOVE this dispensary but it's safe to say we broke up today. They'll sell you faulty bud, know about it, won't do anything to help you & get mad when you get mad about it. read more

Not a big user, third time visit in five years? Don't remember, but last time was great, helpful staff. This last time, not so much. Seems like quality went way down, along with service. Going to go somewhere else next time.. read more

Excellent customer service and product choices. They had a problem verifying my ID but front desk was very sweet and apologetic and found a way to fix the issue in a very short time. Great staff! Will definitely be returning read more

Awesome shop with knowledgeable staff. Super friendly atmosphere and being dog friendly is just the on top! Highly recommend Herbn Elements. read more

I would give them 10 stars if I could. I love the people that work here, they are so sweet and work really hard to make sure people are taken care of. Also they got fucking deals read more

Though the general customer service was good if there are any issues with anything they refuse to help. like, I got a syringe product here and when I got it home I realized it was broken. When I took it back they refused to do ANYthing and told me I was out of luck. If I had known this would have been the case I wouldn't have gotten anything from them. I know that this is a new market but this is terrible customer service to not help the customers. read more

Used to love her, now I have to leave her. Sold me an oil cartridge without a cartomizer and refused to replace or otherwise make it right. Smarmy condescending manager. The stash across the street was pretty nice! Too bad. read more

I have passed this a few times and decide to stop in. I had my ID in hand even though I have been 'legal' for 53 years! There were 4 people working there and no one greeted me, a bad sign. A girl at the first counter simply had her hand out so I could give her my ID, not a word. I said something funny like, 'I am only 23' and not even a smile. I asked about their hash and was handed a package that read "Lebanese Red" and a package labeled "Lebanese Gold". I was surprised and remarked, 'Wow these are from Lebanon?' She said, 'No they are from next door.' OK so how could I trust anything from then on, thc content, pesticide use, accurate weight. As a courtesy I asked what they cost, they were not marked, "$50" was the simple reply. $50 for a gram of hash? WTF I just returned from Amsterdam and hash from Afghanistan and Morocco for $8-$10 a gram. I realize this is not Amsterdam but hash is not in any way worth $50 a gram no matter where it came from. read more

Great shop. Huge selection of flower with the occasional specials. Their menu is posted on flat screens behind the counter which make it very easy to shop. Their bud tenders know the menu well and are patient and professional. The half black guy with the afro is a model employee. Promote him.......I love to stop by this joint for their large variety of pre rolls....and they're also always welcoming to Panda Bear and give him a treat every time.....Decent point system too. read more