We love this place - they almost always have what we need in stock, they actually know what you want even if you don't know what it is called, and they can explain how to use things properly. Easy neighborhood location, excellent service. read more

The woman behind the counter with grey hair and glasses is genuinely the rudest woman I have ever encountered. I've been shopping here for a few years and I just won't do it anymore read more

On a typical Monday afternoon, looking for some outdoor Christmas lighting decorations, I went to my local, neighborhood hardware store of over 60 years... I picked up one item of interest, got in line and asked the salesperson on staff if (she) could determine if the item was intended for both indoor, as well as outdoor usage since admittedly I stated that in raising my reading glasses, "I'm slightly impaired" - with that her aggressive, loud response was - "are you drunk?" - Stated not in jest, not jokingly, but accusatory, blatantly rude, inconsiderate, and way out of bounds. My response to (her) was - "I was referring to my vision" as I was clearly implying from the beginning. Then I politely asked for her name. Her response was "Kate" and then in an even ruder and louder tone - "and what is your name?" To which I replied- "Bob." Never did this employee ever consider it appropriate to apologize for her actions and statements, because she wasn't sorry nor concerned about her offensive comments. To my recollections, I've never seen, nor have I ever been helped by this individual before in over 5 decades of my loyal patronage to this establishment. Just my experiences here, and last in ever purchasing anything from Magnolia Ace Hardware and their affiliates. I will be forwarding the same information to their corporate offices within a reasonable amount of time. The irony is, that the item technically wasn't tagged as required by law - of which she, too, wasn't able to identify upon her reading the tags. read more

Poor costumer service and argumentative. I have shopped this store for decades, yet when I attempted to return a defective can of paint I just purchased yesterday, the manager kept on arguing and did not refund my money at this time, citing that the paint needed more cure time after nearly 24 hours. This will be my last visit to this store. read more

Magnolia Ace Hardware - Despite of sitting for over 24 hours, the paint still wet, very runny and defective. No, this is NOT my first time painting! - Hardware Stores Near Me - Seattle, Washington

Very knowledgeable employee helped me and my dad in the plumbing aisle. We brought in the old kitchen faucet with differing hot and cold water attachments. The employee was able to carefully open the package of the faucet I wanted, look at the attachments it had, and then find the appropriate adapter (3/8" to 1/2") for the hot water side. He was very patient and helped talk us through everything. When I got home, I had all the parts I needed and it was an easy install. Thanks for treating your employees well so they are able to be so helpful! read more

They say to support your local businesses but this place has never been good to me. Firstly, you walk in and instead of a greeting you get an awkward stare down. It's like the employee is shocked you're walking into their living room until a few seconds goes by and they realize they are in fact at work. It's really frustrating. I had a lot of renovations going on from March 2020 til now and made several trips here out of convenience. Plus one star. They had most items in stock, saving me a trip to other hardware stores. Plus another star. Whenever you need paint, skip this place and either go directly to Sherwin Williams/Benjamin Moore/home depot or lowes. The staffer who helped me earlier this year when I asked them if I could buy some paint said yes and proceeded to play on their phone. Today I tried to make an exchange and when the worker couldn't find it in their computer, I had to keep it and pay for a new item. It literally had their tag on it and being America, we are used to being able to swap out and return especially when it was brand new and could be resold. I was flabbergasted and won't be returning ever again. I know that sounds lame, but honestly it was so lame that she stared at me like I was from outer space with three heads for not having a receipt. read more

I went into the store on Saturday, July 1 to request help/advice on removing caulk from 20 windows. A very tall man took me to the area to show me what was avail. He offered 1 suggestion, could not tell me how much I would need to purchase and advised me to "Just go to the home depot parking lot and hire someone there to do it." He then proceeded to walk away. I then overheard him with another customer telling him he could not help him with his paint albeit another employee had told the customer he could receive help at the front of the store. As a business owner myself, if I had an employee providing that type of customer service, they would soon find themselves out of a job. read more

I needed a battery for my thermometer as my wife was not feeling well. So I went to the local Ace here in Magnolia and was disrespted by a tall hairy man who seemed reluctant to raise enough energy to help me. Finally I blew a gasket and then he agreed to "help" me. He asked me what sized battery it was, and I didn't know and couldn't read the markings on it. He condescended to try to read it with the help of a magnifying glass in one of the aisles. After struggling to read it himself, he gave me the number, but wasn't a bit interested in helping me find it on the rack until I struggled for a while and then he did point it out to me finally. This is not the first time I felt as though I was a burden to them at this store, but it is the first time that it was outright disrespectful. read more

Called at 5:55p just now. I was passing Metropolitan Market heading towards the Magnolia Village. I asked the man who answered the phone if they carried wooden flag poles. He's said they did! I told him I'd see him in 3 minutes. He told me, "Actually, we're already closed." "Seriously?" I replied. "I thought you closed at 6p." "We do." He then told me. "But we've already locked the door & we're getting the last couple customers out now." "Um, really?" I asked after an awkward silence. "Yep!" He replied gleefully. "We'll open again tomorrow at 9AM." I like to support local businesses & the little guys. As I sit here at the taco stand outside of Home Depot composing this email though, I wonder if I'll ever return to this particular one. read more

Magnolia Ace Hardware - Called at 5:55p, they said they were already closed. - Hardware Stores Near Me - Seattle, Washington

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25 years - To whom it should concern. Over 25 years we have spent time and a lot of money in this store. Helped by dozens of your staff, we rarely encountered poor customer services issues. That is until last Saturday, when my wife and I needed to buy paint. Not our first paint purchase. Your uninterested employee reluctantly mixed 2 quarts of paint, it was the wrong color, begrudgingly she mixed 2 more cans; but sadly, she again mixed the wrong color. She seemed super confused that we actually wanted the paint color on the chip we gave her. A little stunned we decided to give her some time to figure out this clearly deeply scientific and obviously exhausting process. We did more shopping and returned 20 minutes later. At the check-out were 4 quarts; 2 with correct color and 2 incorrect. We began to pay for the 2 correct quarts, and then told by a 2nd staff member "we must buy the wrong quarts as well; "since we made the mistake". This was complete fabrication and so untrue. My wife refused to pay for the wrong paint, and was told "well then you can never buy paint from here again". We responded; saying "don't worry- we will never buy anything from this store ever again", and walked out. Keep up the good work. read more

Really rude help and terrible customer service. People were unfriendly, refused to honor the price that was listed. They acted as if they were doing us a big favor by letting us buy something at their store. read more

Magnolia Ace Hardware is a great neighborhood hardware. They always have the items on my shopping list and the staff is very knowledgeable and helpful. read more

Magnolia Ace Hardware used to be on McGraw, along with the old butcher shop and other places. It's been in its new location for decades now and there are great helpers there. Indeed you can occasionally get someone who has had a bad day but hey ask someone else! Generally they are on target and will have an answer for all sorts of questions, paint to plumbing, electrical to gardening. They rescreen screen doors, fix small items, cut glass, make keys, sharpen garden tools, and have alot of creative ideas for the oddest requests. They have birds in the back and free popcorn every day which is appealing to the little ones. Support your family-owned business and shop here. They are community oriented and have donated to a lot of community projects. In a world that gets most things by mail this is a vital resource we all must fund to keep viable. Many tradespeople have cards down there too and that can be helpful if you need to hire someone to assist. I am so thankful I don't have to leave Magnolia to get a spring or the right obscure light bulb. Just say not to big box stores and shop locally when you have that option. read more

Definitely our home town and in-neighborhood hardware store. Just as you would expect, they've got all the major necessities for a home improvement project or things around the house. It's a rather small store in terms of square footage, but they have lots and lots packed into their space. Because it's an Ace and not a big box hardware store, they don't have a ton of selection with their products and they are quite a bit more expensive than the larger stores. All in all though, when you need something quick this is the place to go in Magnolia. Customer service is top notch though, so that makes the experience better and any associate can help you with what you need or are looking for. One tip, be sure and sign up for the Ace Rewards Card. There are lots of little deals and sales you get from being a Rewards Member! read more

Always have that last minute little thing I forgot. Rather support them then some of the big box stores. Staff always incredibly friendly.

Terrible customer service. We called in advance to ask about a grill and were told it was in stock. We drove there (we live far) and they tell us they don't have the grill. Absolutely horrible service and they provided no solution. Do not trust or visit this location. read more

Bought some high priced Christmas lights because couldn't make it to Fredmeyer. I didn't use all the strands so went to return them today. I was chastised because I should have returned them sooner because other people are looking for Christmas lights. Your chastising a customer because they decided when they don't need them and when they make the decision to return them that's not great customer service. This Ace Hardware customer service is pushing me farther away from going to this Ace hardware. I now only go to this Ace Hardware as a last resort. read more

My husband comes here a lot. Friendly staff. It's nice to support the smaller hardware stores. They always have what we need and go out of their way to help us find something. read more

I am usually not one to publicly complain, but the last two times I have visited this store the staff were rude and unhelpful. Is the store under new management? I have found the staff to be friendly and eager to assist in the past. I generally have no problem paying a bit more in order to support local business, but I do expect to be treated courteously as a customer. Two occasions in a row of poor service is enough to send me elsewhere for future hardware needs. It's a shame. read more

Poor/RACIST customer service. Not one store associate asked me if I needed help. When I asked for help, the sales associate told me which isle to go to, leaving me to figure out which screw to pick from the hundreds of option. He, however did ask a white lady if he could help her find anything without her even having to ask. When I went to the sales register, the white lady asked me how much the screws were. She didn't even offer to put them in a bag. After I asked for a bag, she pointed out that they were available in the aisles, and that 'she could give me one from the register'. Wow!! This is why I make six figures, own my home and you're working a minimum paying job! read more

My husband was constructing a garden shed, and needed some screws. I ran down to Magnolia Ace Hardware. I reached for the door and was surprised it was locked, as I could still see shoppers inside. I looked at my watch and it was 5:55. I turned to my mother who'd come with me and said "But it's only 5:55..." I was thrilled when I realized that someone from the other side was unlocking the door to let us in - but then quite irritated when I realized it was an employee, Doug, opening the door to tell me that yes he realized it wasn't yet 6pm, but since the register clocks were set at a different time, they close up early. Apparently he considered letting us in, it was then that he asked if I knew exactly what I needed. I promptly said "2 boxes of screws". He asked if I knew what size and I promptly said "2 and 3" meaning inches. Doug looked at me, rolled his eyes, and scoffed "that's no help." I turned around and left. I will not be returning. What a horrible first (and last) impression. read more

Helpful local hardware store. There's a nice mixture of items from fasteners to shovels to Christmas lights to adapters to extension cords. Not the selection of Home Depot, but enough to cover the basics. But a few extra things you should know: they have serve-yourself popcorn from a machine in the back, there are a number of parrots in a cage in the store and they're very dog friendly. There's treats behind the counter and a bowl of water (labeled "Dog Bar") out front. read more

I'm a huge fan of Ace Hardware. If you need it they have it. If you don't know what you need they'll help you figure it out. They've helped me on numerous occasions with weird requests to cut specialty glass or saw off screws from doorknobs (I'm an amateur artist). I love that it doesn't take me hours to figure out where something is (big box stores) and has the small town feel - free popcorn!. The prices are competitive and the help outstanding. What more can I say. read more

10 out of 10....Big Box Stores get crowded and you get lost. I have brought major issues of wiring , plumbing, painting and hard to find nuts and bolts here...EVERYTIME, Ace Is The Place is proven over and over here at this store. They are my Wing Nut in every project- I'm a fan (not sure why Yelp has me as San Francisco? I'm Seattle read more

Heard about your amazing work supporting Tent City 5 on KEXP Mind Over Matters this morning. THANK YOU, Magnolia Ace Hardware. Community-oriented businesses will always have my $$. See you during my next home project! read more

This is a solid little hardware store. They carry all sorts of randomness- and their prices aren't terribly expensive. What makes this place visiting is the knowledge the employees have on just about anything hardware related. They have endured countless questions from me- mainly relating to my forever troublesome irrigation system. They are very good about returns if you buy the wrong stuff. read more

I have been going to the Magnolia Ace Hardware for 25 years. Most local stores like Ernst and Seattle lumber yards have closed, and it is far more convenient than Home Depot, etc. However the staff changes often and service is very uneven. Today they rudely refused to take something back because I had removed the price tag sticker. Recently (I'm not making this up) I talked to a staff person who looked like he was about 14 years old, asking him where a product was located because I couldn't find it, and he said if I couldn't find it they probably didn't have it. Classic! He was totally clueless about what they carried, and even more clueless about customer service. read more

I was very frustrated with a project I was working on for many days. I go to Magnolia Ace Hardware and bam I meet Doug. This guy is a hardware genius. He knew exactly what I needed. Thanks Doug! Smiles. read more

I have been a frequent customer of this establishment for over 20 years and have always had excellent service from the employees with my questions , solutions , helping me find things and in the rare times sending me somewhere else when they don't have things I need .Prices are competitive , but face it they are not Lowes or Home depot and are not trying to be . The inventory is taylored for the area not general contractors, which shows the forward thinking of the owners and staff , read more

It is true they have most everything one might want or need. It is also true their prices are not too competitive and some of their employees are surly and disrespectful. So, a mixed bag. What can you do? read more

closes at 6pm, works fine unless you have to work regular hours. Prices are not great either. Would love to support local shops but If I cant get to them without taking a day off then my only other option is the big guys that stay open till 9-10pm read more

Been using Magnolia Ace Hardware for many years. Employees are knowledgeable, patient and with a sense of humor. Outstanding.

I've been to Magnolia Ace several times. I've never had an issue with anyone there nor have I been met with high prices (although some prices might be higher depending on what you are looking for). I mean, think about it...by the time you drive to Target or Home Depot or wherever, you will be spending the same in gas, time to drive there and also the headaches. The staff is nice and Doug in particular has been especially helpful in explaining to me what I should be getting based on my needs. Tim is also a very helpful individual. I even witnessed one of the cashiers helping a customer out with a heavy load, helping them to their car. That's definitely service! The line was long the last time I was there but the cashiers took care of everyone very quickly. To those people commenting on Ace closing at 6 on weekends - they have lives and families. If they keep their doors open past six they'll never get to go home and have dinner with their families...did'ya ever think of that? "A box of screws" is not enough information. You need size, type, what they are made out of, what you are building...It depends on what you are constructing, and if you don't know what you are looking for, it may take 10 or 15 minutes for someone to help you find what you need. Just trying to put it all in perspective... I'd say give them a try, you won't be disappointed. read more

Great neighborhood hardware store. I love it because it's small and the staff is friendly and helpful. If they don't have it, they tell you where to find it. They also let me post a sign for my cat when she was missing. Would Home Depot do that? I doubt it! Save your gas and aggravation -- come to Ace Hardware! read more

This is a great local hardware store that's convenient and staffed with helpful people. The prices are good too. Not sure why a couple grumpy people below would find so offensive about their hours: it's a neighborhood store and their weekend times are fine. Besides the gas I save, I can get in and out of Ace and back to my project in 15 minutes. Try that at Home Depot. read more

Some of the staff are a bit impolite and lack the knowledge necessary to be effective. Some cashiers give a frequent customer discount while some don't. Returns are a hassle without a receipt. Lines at the checkout get long with only one cashier, especially if someone is returning an item. read more

Better than the big stores with not so much walking.. They can get more stuff in a small place than any store I have ever been to. Ace is an old school neighborhood store with anything you could possibly need in the hardware department. And the prices are competetive, even better sometimes than the big chains. The staff friendly and very helpful, and who doesn't love free popcorn? read more

The store is amazingly well-stocked for its relatively small size (I was once mid-recipe when I realized I need a flour sifter and sure enough, the store had several. "What kind of a hardware store would we be if we didn't have flour sifters?" the guy joked). But what makes me a fan is how helpful, knowledgeable and nice the staff is. I shop big-box stores when called for, but my neighborhood Magnolia Ace is a go-to stop for most routine home projects. read more

I can get there in five minutes. Find what I need in five minutes. Home in five minutes. The time and gas I save is well worth it.

Helpful and nice staff, place is a bit dusty. Medium selection of product. CLOSES AT 6PM NOT 7PM!