My internet was down during my grandmothers funeral meaning I was unable to watch it via Zoom…read more Atlas REFUSED to help me and the service technician made fun of me over the phone and said he'd fix my internet when hell froze over. F U Shane.

I requested a technician to check my internet connection this morning. The Company sent one guy…read morewhose name was Davis to my business site within half hour. Amazingly, he quickly found the issue and figured out for me. The technician did a really good job. Thumbs up! Thank you, Atlas Network.

My internet has been out for 11 days. Every day the new service restoration is updated to a random…read morehour the next day, or 2 days away. There is zero response to questions that can only be asked thru Ai chat, so only machine response. I have no expectations of service because it seems only 2 of us are out. The outage is so small it seems engineered to make us quit, maybe we have a forever account? There is no phone menu option for customer service, only purchase of new or upgraded service. Once you log in you get punted to the chatbot.

Just read through the reviews for this company. Not one good review. I've never seen that with any…read moreother company. I wonder if Centurylink aka Lumen Technologies even cares about providing certain types of old school service, like landline connections anymore. According to The Motley Fool, the corporation's struggling to turn a profit, which would explain a lot. So, here my Centurylink aka Lumen Technologies story ends. We cancelled our landline service yesterday after 24 years, so long ago the company was then called Qwest. That meant our home phone number, which was primary contact number for all business, medical and other accounts had to be deleted from all those records. And I tell you, with some accounts that was not easy. So it's 5G wireless service only for us from now on. But I want to re-emphasize how truly poor Centurylink's service continues to be. Our landline was mostly down for about two weeks which is why we finally cancelled service. BUT, both strangely and telling, during the sporadic times we got a dial tone and could both call out and receive calls, every single incoming call was from auto dialers using spoofed numbers. Think about that. The service is down and on the limited days it comes back up, the only phone calls are from scammer auto dialers. No friends or family. No prospective customers for our home-based business. No physicians offices. Just the scammers. So along with unreliable service that more than provided justification for cutting the cord, so to speak. Since we paid our final bill, Centurylink still owes us money for the downed service time. Once again I'd filed a complaint with the Washington Utilities and Transportation Commission, which is just one of thousands. But they'll ensure we get a full refund for lost service, but it could take a few months.

I'm in Port Orchard WA and my system went down. I was able to be squeezed in early the next day and…read moretheir tech Jeff saved the day. He was professional and quick, explaining the details of what he needed to do to fix the problem. Thanks Jeff for the great job! I hope you get a raise! -Jun

Astound lures in clients with fraudulent sticker prices, gouges them with fees, provides fast but…read morespotty internet, and offers poor customer service. Don't waste your time and money. - 1 Gb internet customer who had the misfortune of 2 years with Astound

Got fed-up with Wave G's surprise charges every month and switched to Google Webpass. Transition…read morewas seamless and VERY nice. So happy I made the switch and speed test showed much faster Mbps download/upload speeds than what I had with Wave G's 1gb service. If your building offers WebPass: I'd recommend it over Wave G and any other service. It nets out to $46 a month if you pay upfront for 1 year ($550 annually), no surprise fees, and it's REALLY fast. Customer Service: Very available and helpful. Technician (Jorge) came exactly at 9am, set-up for 5 minutes, and I was up and running. I scheduled ~2 weeks in advance to wait for the end of my billing cycle with Wave G to transition to Webpass. Seamless process. Internet: SUPER fast. I'm connected wirelessly and my speed tests showed me at 490 Mbps download. Wave G was at 125 Mbps for me. Price: Cheapest option out there if you take the $550 annual payment for 1 year. It's the best. Otherwise it's $60/month but you won't get surprise fees like you do w/Wave. Feel free to reach out if you have questions - esp. if you're moving to Seattle. Happy to provide my honest feedback. TIPS I found online that I think may help. I'm no tech guy but I read this is important. Router - you need one compatible w/high speeds. Dual band AC wireless router w/gigabit Ethernet ports. That will help w/speeds. Modem - You do not need since you connect to the internet directly into the wall. Ethernet Cable - get a Cat6 cable if you're wired up. It'll help w/speeds.

AVOID. Constant, inexplicable outages. sometimes service is gone for more than a day. Attractive…read moreprice and fast when it works.

Dimitri was knowledgeable, friendly, fast and reasonably priced. He offered some ideas for our…read morestarlink cable install and did a superb job getting us set up!

Dmyitri did a great job installing our Starlink. Nice clean installation inside and out. We would…read morerecommend his services.

Complaint registered today against Xfinity, owned by Comcast:…read moreDescription of complaint: Comcast/Xfinity billing is confusing to say the least. Current bill due as of 8/1/2024. They bill a month in advance. Yesterday, I cancelled that plan which should erase the $206 normal charges. I am making a payment of $93.37 tomorrow, which I am not challenging. There may be a residual balance of under $25, but they are telling me that I will owe $152 and change after tommorow's payment, and this is part of the amount I am challenging. I have paid $250 on 7/4/2024 and with tomorrow's payment, that is $343 in one month!!!! On my last complaint to the BBB, they also told me they would credit the $100 tech visit on 3/24/2024 which I was told several times by the tech that actually came to my house that I WOULD NOT BE CHARGED, so this $100 credit did not drop off. I was also told twice by two different chat discussions subsequent to that date. So the total amount that I should be credited would be $252 and change. The only reason for two stars is because of the hours I have had to spend challenging their puzzling billing "rules," in which, after I cancelled all TV expenses, the gave me bare internet FREE for one year. I am finally switching to a digital antenna, and getting a smart TV. To their credit, Xfinity's internet is EXCELLENT in quality and speed, even at 50Mbps. Quite simply, $230 a month for TV and internet is TOO MUCH, even if you are fairly well off. Since 2006, I have paid Comcast some $40,000 in services, taxes, fees and miscellaneous "other" charges. Not any more.

Had an appointment Confirmation # VXD086J70. Arrived early and waited over 30 minutes before…read moredeparting because the representatives were unresposive and not effecient. Therefore since I had other appointments to attend to I left. I voted with my feet and will not use this service. Why make an appointment if you can't perform?

Just wanted to shout out Brittany J for giving me amazing customer service and overall customer…read moreexperience! She made my experience today so quick and easy, she's legit the sweetest most nicest person. Her energy was amazing I can tell she really loves what she do! If you need any help I recommend going to her ! The overall store and other workers were awesome as well!! They know what you need and will get the job done for sure! I also signed up for a raffle in this location and won an air fryer which was great as well !! Thank you guys so much

Typical F- Service…read more Ugh. Exactly why I hate this company...Here just to turn in my equipment and DC the service (which cannot be done online) Upon arrival theres a line out the door. You can make an appointment online however there is no distinction in the line so you are in the same queue as everyone else. Start to finish waited over an hour. Terrible.

As a small business owner, I hired Brian Wade and Caisson Technologies about a decade ago when I…read morerelocated my accounting firm to a new office in Shoreline, WA. Brian was instrumental in setting up our telephone system and our internet service (initially we had over six users). Brian and his team have always been there to guide us to better services while keeping an eye on our costs. Now, after over 40 years in business, I am selling my business and have relocated my phone and internet to my home office ... and Brian was instrumental in that whole process, too. You won't find anyone more technically knowledgeable or more conscientious and aware of your overall picture and the overall cost.

Highly recommend Caisson for business technology. I spoke with Brian Wade and his expertise with…read moreinternet cable and our neighborhoods was so helpful. The caption in YELP! didn't mention that Caisson Technologies was for business customers only. 5-Star for customer service and friendly attitude.