Signed up for t-mobile service a few years ago and cancelled the service months ago. Tmobile continues to bill me even though service was cancelled, sigh, typical for this stupid company. read more

picked up my free T-mobile tuesday spatula :) only t-mobile experience store location in seattle where you pickup these free t-mobile things

To many on T Mobile towers, could not get reception. Changed to AT&T, but T Mobile continued to charge my bank account. I went to T Mobile store and closed my account before going to other provider and was told by telecon with supervisor that I would have a credit issued to me. My account was advanced pay. James Marselene read more

Awesome assistance! Luis and Jennifer were incredible!!!! I never hesitate to go there for help! They are amazing!

I showed up and there were MORE employees than customers - as soon as I saw that, I knew I was going to have a GREAT experience and I did. Jason helped me and he was AMAZING. I needed a SIM replacement since mine failed (an unusual failure modality, but it does happen). Jason was VERY knowledgeable (we even talked about LTE bands, their frequencies, and 4G vs 5G on technical merits). I was expecting to pay something at the end for the above and beyond service I received and was told there was no charge. So they left me no choice but to leave this 5-star review :) If anyone from T-Mobile is looking at these, this is why I am a T-Mobile customer: People like Jason who are incredibly competent. In retrospect, I would have left a $20 tip had I thought of it at the time. PLEASE take care of people like this so they want to stay with your company. read more

Overcharged and want your money back... Well you have no chance due to their company policy being "we don't care to give full refunds". Funny thing though, if you follow their CEO (Mike Sievert) on social media all he does is tell you how much they love and care for their customers... read more

We sent a letter to T-Mobile Wireless Legal Department, dated 22 May 2025 and never got a reply back. T-Mobile is about them making money, but they have nothing to do with their customers. We needed to send back a Wi-Fi Booster back to them and never got an address to send it back. Instead they charged us for it and it went to Collections, since we never heard from them. They stated they mailed a return slip to us, but we never got it. VERY POOR SERVICE. We will NEVER GO BACK TO THEM. I wish I could give T-Mobile a 0 rating, for ALL THE PROBLEMS THEY CAUSED US. read more

The team at T moble on 116th Marysville went above and beyond for me. with being frustrated with my home internet they broke down the problem and had the solution not only did they help me they told me the promotions that gave me $150 off my bill. You guys rock! read more

I rate this high because I need people to see this. 1.) T mobile has not perfected 5G and that's okay it's new. But it's up to us to realize a marketing SCAM when we are thrown one. 2.) DO NOT !!! BUY that home Internet it is extremely stressful to travel back and fourth to replace/exchange a gateway every 2 months. I'm on my 5 th Gateway. read more

Horrible service and then switching back to previous carrier that had AMAZING service (Verizon) cost us over 15k to T-Mobile and also had to buy all new phones from Verizon at a cost of over $6k. Less than 2 months with nothing but excuses for the horrible service. Tower just went down days after switching to, "well that's a known service area that we don't have good service". Funny they had no idea prior to SELLING you on the switch. There's no amount of money worth over 20 lines for a business that won't work anywhere in your city. Customer Service disappears the MOMENT you sign the agreement. My suggestion..use ANY other service provider. read more

At&t wireless traps you into being their customer. I was a customer of AT&T for ver 10 years. I left to go to another carrier for reasons associated with my business. It took 3 months to be able to leave AT&T. I spent hours on the phone over months only to get the run around,Transfer, Transfer, Transfer, disconnected. There is a reason every AT&T store is empty when you go there. All of their customers are fleeing and the ones they have are trying to leave. Don't do it! Don't do business with AT&T and if you do do business with them start your exit now because it's gonna take months. read more

The customer service is absolutely unacceptable. It's appalling to think that anyone would make fun of their customers and be condescending.

T Mobile charges 80% more than Google Fi, and then when I tried to use my insurance on my phone, they said, "Oh, you don't have insurance." Well, I sure as **** signed up for it! Then when I started trying to leave Tmobile, they gave me the biggest run around, and even kicked me off the computer and wouldn't let me log back in. They canceled my phone on my family's account, just for asking about a transfer pin, and then I couldn't use my Name/Account TO MAKE CHANGES ON MY TMOBILE ACCOUNT! I had to name someone else the "Owner", and then I had to find a day when that person was available for an afternoon so I could get info sent to their phones ... Mind you they didn't say any of this, things just happened with no explanation, and it was so frustrating, I swear to God I will never give them another cent. They can sue me, they can bill me, send me to collections, I will never give them another penny. I have been trying to get these numbers transferred for more than 3 weeks, and I am still not done ... every time I interact with them it's another "issue" I have to clear up. I have used TMobile for years ... never really thought about them and the service was fine .. but holy s*** they are slimy weasly bastards when you need them. I trust this company about as much as I trust a Cobra. T-Mobile, I hope your execs all go bankrupt, and start smoking meth in a ditch somewhere. read more

After several years of excellent service, I was provided new service with a different carrier by a company I work for. Calling to cancel was nothing short of a nightmare. After waiting on hold for 30 plus minutes the last person I spoke to was rude and beyond unhelpful and refused to let me speak to a supervisor. So what now? I call back and wait another 30 minutes? Shocking honestly! read more

We came in last week to change our service over from Verizon and it was like a breath of fresh air after the terrible experiences we had been having at our last phone company. Everyone was so helpful, the deals we got were amazing, and the service they provide is fantastic. The best part though was Shamikle - the associate who helped us through the entire process. He was absolutely wonderful! He made us feel welcomed, answered all of our questions, made sure we had the best of the best before we left, and was just a pleasure to speak with throughout the entire time we were there. He deserves a raise and the highest of praise for the amazing job he does. I am so grateful for the help we received and for finally being part of a phone company we actually like!! read more

I have been with T-Mobile for years and never had any issues until this year. Tmobile changed my plan without notifications me increasing my bill by around $120 a month back in January/February. In previous circumstances I've simply had to make 1 phone call for a positive resolution. But I guess T-Mobile no longer cares about their customer service and has started hiring unknowledgeable employees who simply lie through their teeth after hours of pointless discussions and waiting on hold simply to just tell me what I want to hear, so that I actually believe my case had been resolved only to find out I had to call back every 2 weeks for almost 3 months, every single time having to start back over from complete scratch to find out every previous employee hadn't fixed a single problem with my account not placed anything in the notes, to the point that after 2 months my phone service got temporarily suspended, to where i spent over 3 hours going over every fine point and detail making sure everything would be as it should be from that point forward before paying my bill in full to have the account restored. Only for 2 weeks later to once again find out nothing haf actually been fixed as I had been told and that after 3 months and a literally Day's worth of service of hours on hold. Only to find that now once again though I thought after paying my balance in full that all was well, that the same problem is still in effect, has not been fixed,and even after another 2 hours on hold today, I'm forced to wait for a manager call back sometime tomorrow.... Worst customer service I have ever had. read more

This is a great T-Mobile store, one of the Westlake business that installed ballistic riot proof glass in all the windows for safety. Great helpful staff, just be carful in the area. read more

Special thanks to Drew for taking and processing our trade-ins even though we didn't purchase our new phones from him or the store. We purchased two new iPhone 15s at Costco, but since Costco does not take trade-ins, we had to bring our old phones to a T-Mobile store or send them in via UPS. I know it is a thankless task for an employee at the T-Mobile store to do since they aren't getting any commission. But really, this is what customer service should be. read more

Lots of spots without signal. I went back to Verizon in a month. Why have service that didn't work?

Frank and Drew took care of me yesterday when I needed to port my number from Verizon. The process was smooth and expeditious. Highly recommended and would come back here for my mobile needs. read more

I worked with Derick at this store today after Century Link utterly failed me. Derick was a gem and saved me. I'll have home internet again. Yay!! read more

I came in this morning and was helped by Derrick. He was extremely helpful and empathetic. Would come back to this store.

Tafa Schwerzel @ the downtown location is THEE kindest individual ever. *\\(^-^)//* I came in today to try and make a sort of weird change to my cellular plan. As of recent, constantly being connected to social media was starting to overwhelm and exacerbate my anxiety; so I decided to make the jump down to a 'talk & text plan only' on a recently rebooted model of the Nokia's iconic 3110 from the early 2000s - the 3110 3G. However, since all of us use our smart phones to provide directions, call an uber after a party, or even just order food to the house, I wanted to have the option of a data plan on my old smart phone for those seldom occasions. Here walks in Tafa, who intentionally and sincerely listened to my entire plan, and after about 25 mins helped me reach this hilariously unfeasible goal. After everything was done, we even got it set up so the cost was exactly what I had been already paying for my cellular plan, but now in the fashion that I wanted!! She is also charismatic, incredibly easy to talk to, and mad sweet. If you need to get your phone upgraded or assistance trying to navigate your current phone plan: Tafa is your girl!!! xoxo the red-headed femme you helped ;) read more

T-Mobile Experience Store - I mean...look at this cuteness!!! #Nokia #3110 #3G - Mobile Phones Near Me - Seattle, Washington

I want to give a shout out to Uju for being all around awesome and helpful. I came in with an old phone, not knowing what to do, and she helped me through every step, even waiting through every update. Her customer service was outstanding and she was delightful to chat with while waiting for things to update. read more

Employees at this location aren't helpful. They were dismissing. Pretty disappointed at the service

TRAPPED in T-Mobile T-Mobile Cellular Service has been consistently terrible. We sit in the middle between multiple 5G towers. We have received a signal booster. In the 3 months we've had T-Mobile I have spent at least 5 hours on the phone with various service techs troubleshooting. 3 days ago(Friday) while trying to call customer service from my home, with 4bars signal both wireless and WiFi, my calls dropped 3 times before I was able to talk with someone. We again walked through resetting our 3 month old phone. He was supposed to call me today (Monday) to follow-up. Never happened. Today again dropped calls and texts that won't go through even with 6-7 attempts, neither with personal nor business line. Call in evening to T-Mobile service met with a recording that I was calling outside of business hours, please try back in the morning. In October 2022 when we started service service call response was pretty prompt. In the last few weeks the wait to person time has become long. Now twice promised call back with no delivery. We wanted to pay out small balance to purchase I-phone 14 when we transferred to T-Mobile in Oct. we were required to carry it in a 2 year contract. This kind of service for 2 years is what we now look forward to? Think twice before contracting with T-Mobile. read more

Upon the closure of my latest 2 yr tenure with AT&T, I've decided to make my 1st switch and T-Mobile is the experiment. However, this is mainly for my service visit: Some brief perusing and Derick approached me. From greet to 'green', he seemed like he was a maintained, composed professional who was rather knowledgeable of their products (some gaps but some aren't perfect) and I didn't feel a threshold of being rushed or pressured. Even when he mentioned all the extra stuff, he really just "stated" them and not "shoved" them over to me. Lunch time is somewhat busy for them. read more

It's a bit traumatic when you haven't sprung for a new phone in over 3 years. Thanks to the patience and expertise of Derick Medina, who took all the time we needed (which was a LOT,) to help us set up our new phones and make good decisions on accessories, the trauma was minimal. I hope John Legere reads this and recognizes this guy for extremely professional customer service. And by the way, we love our new Samsung S9 Plus phones! A bit of a learning curve when you wait THREE YEARS - we literally loved our old Note 4s to death - but it was TIME. Tmobile, you're really stuck with us now. read more

Sadly, I had to return the G2 phone I had purchased last weekend due to a hardware problem. The staff was friendly and professional: they allowed a non-hassle return of the phone and the case I had purchased. Of course, I had all the proper receipts. The only thing I was missing was the packaging for phone case. I am still having no regrets switching from Sprint as of 1.2 years ago and I have been pleased with the staff in this store. The mark of a good business is not simply how they execute on their primary business, but how they handle less than ideal circumstances. read more

T-Mobile Experience Store - Mobile Phones Near Me - Seattle, Washington

I have been a loyal customer to T-mobile from 2004 to 2014 and again from 2016 to 2021. I have never missed any payment. When I switched to Verizon last year, I missed to pay one payment for only $61.00. T-mobile sent the bill to my old address that I have move out 10 years ago. They sent my bill to collection and messed up my credit score. I guess my loyalty as being a good customer for more than 10 years was a waste!! I will NEVER go back to TMobile!! read more

I would like to give T-Mobile a zero star rating. I've been a faithful customer for over two years with T-Mobile, I never missed a bill always paid on time, and I was lied to by customer care. Here's my story. I called customer care to see if I was eligible for an upgrade on any of my phones that are on my account. I was told by customer service representative that all I had to do was pay $125 which is for payments on my iPhone 14 Pro Max and I can walk into any store and upgrade to the iPhone 15 Pro Max. I asked the customer service representative if that's the only thing I had to pay the $125 several times and the customer service representative told me that's all you have to pay is $125 and you can walk into any T-Mobile store and trade your phone in. I did not need to pay anything else I did pay the $125 and when I went to the store to upgrade the work at the T-Mobile store told me I had to pay $450 down payment on the iPhone 15 Pro Max. I told him that the customer service representative that I just spoke to said all I had to pay was $125 that is it that I did not need a down payment. so I called customer service again and spoke to a representative and told him everything that was going on and what the sales person at the T-Mobile store told me I asked for a refund they told me that they will process a refund because I was misled by the representative I spoke to, about a week and a half and I still do not have the refund every day. I call and speak to a customer service representative at T-Mobile and every day I'm told that the refund was submitted I was getting it back and I have it in 24 hours. I even spoke to a supervisor at T-Mobile several times that told me that my refund was processed and it should be in my bank and every day I keep being told that I should have the money within 24 hours. I even had a customer service representative. Call me to make sure that the money was deposited back into my account. I told her it wasn't. She told me that she would call me back later that she was going to expedite it and find out why it's not in my account because it was approved and she never called me back, so I called them again. They told me that the payment was approved and that it should be in my account then I was put on hold and was told that the representative was contacting my bank to try and find out why that money is not back in my account, which everybody knows that a bank is not going to talk to anybody else about someone else's bank account without your permission so I was on hold for about 40 minutes and then the representative hung up on me. every time I call and speak to a different representative. Every representative has a different story to tell me none of their stories match up so now I'm gonna cancel my account with T-Mobile. I am a Marine Corps combat veteran and every time I talk to them, they lie to me and have different stories. I would not recommend T-Mobile to anybody so now I have to call the corporate office and try to get to the bottom of my refund and the corporate office will see every representative that took my phone call and they will be able to hear all the different lies that I've been told to, it's just disgusting that when they want their money they take it in a heartbeat and then they jerk you around as a loyal, faithful customer for over two years and lie to cover their own ass thank you so much read more

Horrible company who does not follow ctia laws regarding unlocking devices under section 12 of the consumer wireless protection agreement. Advice to all businesses. Do not use. I purchased a phone with a clean imei and no money owing previously and they won't help. Ctia is very clear that it has to be done read more

Just had the best, most efficient customer experience at this store. My work gave me a new iPhone 6S to use and I needed a new nano sim card as my sim card from my Nexus 5 was too big. Came in, was greeted right away, explained what I needed and Matt hooked me up. I was in and out of there within 5 minutes with my new iPhone 6s working perfectly with the new nano sim card. I did not expect this level of customer service and it just reaffirms my commitment to T-Mobile after leaving Verizon. There was no BS, no upsells, nothing but being attentive to the customers needs and providing the best possible service to make the customer happy, and STILL make it to work on time. Refreshing. Thanks Matt! I know who to go to in the future when it's time for another device. read more

I have been trying to upgrade my phone for more than 6 months. 3 different stores didn't have any new phones. After a very long phone call I finally got a new phone ordered and was promised a follow up to help set things up, did not happen. After maybe 10 different calls I am NOW MISSING 4900 CONTACTS!!!!! This is a serious database that took years and over a million dollars to accumulate. FAIL FAIL FAIL FAIL FAIL THANK YOU GARY read more

First of all my T-Mobile service has been great. I travel to Mexico a lot and service there has been good there with no extra charges. I wanted to thank Jorden at the 6th ave store for doing a great job helping me buy my new iphone 11. He took the time to make sure I was all set up and satisfied. read more

How much does it cost to find out that your phone is incompatible with T-Mobile? Apparently $35. Guess how many days it took for me to learn this? One. On Saturday I was told my number was ported to T-Mobile On Sunday I returned to T-Mobile and my number was actually ported On Monday I was informed by a "discontinuance specialist" that my phone wasn't compatible to begin with. Did anyone offer a refund for paying $25 micro sd card + processing + approx $10 data charge to find this out? Nope. On top of that, I was instructed to wait for the $75 bill to call customer service back and squabble with them until they give me the correct bill to reflect I've literally only used T-Mobile data for 1 day. I'm just thankful this is the most drama I've got going on in my life right now. But jeez read more

If you are thinking about getting T-Mobile Wireless, think twice. I have had endless dropped calls, failed calls, and when connected, a lot of choppiness where the other party could not hear me or I could not hear them. The connection is often only 4G and sometimes even Edge network, even in the middle of San Francisco. I have reached out to their technical support team with no effective solution. Sadly, it's probably the US corporate entity that is the issue. My phone worked great when I was in Europe and on the T-Mobile Europe system. There are few options left in the US for mobile service, but do think twice before choosing T-Mobile. They spend plenty on advertising, but the product doesn't match the claims. read more

Matt was very helpful with clear answers. the other representatives were busy but lack basic customer services skills because even when they had customers they were have private conversations together. the layout of the store feels crazy and the look which was once cool ugly to look at. the music was too loud and making it hard to hear the reps. the phone selection weren't shown well nor was the choice very large. I will go to a different store next time. read more

Matt was SO SO helpful and patient!! He was able to problem solve and deliver a solution for my downtown home reception issue even with a signal booster. He called T mobile and they came up a solution that I hope works. He also taught me some setting adjustments that will help me here and internationally. He delivered the best customer service with T mobile and saved me from being so frustrated and switching carriers. Thanks Matt! Obviously this is not an issue with the store, it's a T mobile problem that I can't even get more than 1-2 bars in my own condo in Downtown Seattle. So frustrating and a constant issue for years. read more

Hands down the worst T-Mobile store I've ever been in. Went in to get a screen protector replacement installed (that they sold me), and all I got from the employees and management were excuses for how they aren't responsible to replace the protector if not installed correctly. They fucked it up big time. Another $50 screen protector ruined. So unhappy. I will never visit this location again, deplorable service. read more