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    Verizon

    2.7 (30 reviews)
    Closed 10:00 am - 7:00 pm

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    2 months ago

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    Help Desk

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    2 months ago

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    6 months ago

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    3 years ago

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    Help Desk

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    4 years ago

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    Help Desk

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    4 years ago

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    5 years ago

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    Victra

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    2 years ago

    Horrible customer service. They push misleading products. Do not buy anything they recommend. Avoid this store at all costs.

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    Help Desk

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    2 years ago

    terrible coverage, and even more terrible customer service....the nightmare carrier truly

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    6 years ago

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    Victra

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    4 years ago

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    Victra

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    7 years ago

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    Victra

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    8 years ago

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    Victra

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    5 years ago

    Indiah was personable and attentive while helping me locate a wall charger for my Iphone , as well as a micro USB cord

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    8 years ago

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    Victra

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    6 years ago

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    Victra

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    7 years ago

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    7 years ago

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    Victra

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    6 years ago

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    Victra

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    7 years ago

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    5 years ago

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    Victra

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    6 years ago

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    6 years ago

    Frank is very accommodating, knows his stuff and has a great personality to boot! He had me all set up with a new phone quickly!

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    8 years ago

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    7 years ago

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    8 years ago

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    Victra

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    7 years ago

    These guys are great. Helped me get switched from at&t in no time, out the door and back in business! Thanks fellas!

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    8 years ago

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    Victra

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    8 years ago

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    Victra

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    8 years ago

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    Ask the Community - Verizon

    Review Highlights - Verizon

    Kayleigh, my rep, did a great job of listening to my needs and recommending a great phone for me.

    Mentioned in 2 reviews

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    I am writing this review because for the third time since becoming a customer 6 months ago I have…read morebeen scheduled for a service appointment with a no-show technician. I will give them points because every tech I have encountered is kind and has good customer service. They also often empathize about the scheduling and dispatch problems. It takes Century Link at least four days to come out for service, sometimes even over a week before another appointment is available. That is, if they even show up. When it is the company's fault that they missed the service appointment, they still can only reschedule me four days from now, after I've already waited a week. I am a remote worker in a role that deals with highly confidential information. I cannot just find a spot with internet connection and set up shop, so these recurrent instances affect my job. I have had to spend money out of pocket to rent spaces where I can work with sensitive information comfortably. When I have requested compensation of any kind in exchange for the inconvenience, I have been denied every time. This has been a disappointing experience to say the least.

    My internet has been out for 11 days. Every day the new service restoration is updated to a random…read morehour the next day, or 2 days away. There is zero response to questions that can only be asked thru Ai chat, so only machine response. I have no expectations of service because it seems only 2 of us are out. The outage is so small it seems engineered to make us quit, maybe we have a forever account? There is no phone menu option for customer service, only purchase of new or upgraded service. Once you log in you get punted to the chatbot.

    T-Mobile

    T-Mobile

    (38 reviews)

    $$

    Lower Queen Anne

    I have never experienced customer service this incompetent and financially reckless in my life…read more In early November, I accidentally damaged my phone. I pay every month for device protection through T-Mobile, administered by T-Mobile and their third-party insurance provider Assurant, specifically for situations like this. What followed was a two-month nightmare of errors, contradictions, and a completely unjustified withdrawal of over $1,000 from my bank account. I filed a claim on November 9. I was told to drive to a repair location in Edmonds, only to be informed after I arrived that the repair couldn't be completed due to a clerical error on Assurant's end. No apology. No solution. Just sent home with a broken phone. Then I was told a replacement would be mailed to me. The first replacement arrived -- with a cracked screen. Yes, they sent me a damaged replacement. I had to call again, repackage it, return it, and push for expedited shipping because I actually need a working phone to function. They finally overnighted a second replacement, which thankfully worked. I transferred my data and personally handed my original damaged phone, properly packaged, to a USPS employee using their provided return label. I thought the ordeal was over. Then, without warning, without notification, without a single email, call, or letter, T-Mobile withdrew over $1,000 directly from my bank account because Assurant claimed they hadn't received my returned phone. When I called, a T-Mobile rep stayed on the line while Assurant investigated. After initially trying to gaslight me/suggest my claim number was wrong (it wasn't), the Assurant representative came back from a VERY long hold and admitted they had in fact received my device on December 17. The T-Mobile rep acknowledged the charge appeared improper. So let me be clear: they had the phone. They knew they had the phone. And they still pulled over $1,000 from my account. No notice. No attempt to contact me. Just took the money. Since then, I have yet to be refunded. I have called four separate times and spoken to four different supervisors at T-Mobile. Each one has given me slightly different information. Multiple supervisors promised I would be refunded within one to two days. That did not happen. Now I'm being told I may have to wait one to two billing cycles to get my own money back. Meanwhile, that unauthorized withdrawal disrupted other automatic payments tied to my account, creating additional financial stress. I upheld my end of the insurance agreement completely. Assurant confirmed receipt of the returned device. Yet I'm still chasing a refund for money that never should have been taken in the first place. The level of disorganization between T-Mobile and Assurant is staggering. Customers are left paying the price for their internal errors. If you're considering device protection through T-Mobile, understand that when something goes wrong, you may end up fighting for your own money -- even after doing everything correctly. This experience has been exhausting, financially harmful, and completely unacceptable. A TOTAL NIGHTMARE.

    My tmobile app told me I qualified for a free phone upgrade. I went to this store and they…read moreconfirmed I qualified. Not only did they 1) steal the phone i traded in and sent in the wrong phone to tmobile, I 2) got scammed and had to end up paying full price for the phone I traded in for. I attempted to get support for this from other stores (told me i got scammed and had to get it situated by the store i did the trade in at) and multiple different staff at this store and no one helped me. Would rate 0 stars if I could. Don't go here.

    Seattle Device Repair

    Seattle Device Repair

    (161 reviews)

    Belltown

    dropped my phone, screen was completely busted & I couldn't even get in with my passcode. took it…read morehere, got in & out in 30 mins it was completely fixed, good as new. Beats apple care for $200+ or a new phone for $1k+. highly recommend. great service & extremely well done. should be 6/5 stars.

    I am writing to express my profound satisfaction with the exceptional service I received recently…read moreat your establishment. I brought in my Apple MacBook for repair, initially with some apprehension, as I understood your primary focus to be mobile phone devices rather than personal computers. However, my concerns were entirely unfounded. The technician who assisted me demonstrated an impressive breadth of knowledge and technical aptitude. Despite my initial assumption about the shop's specialization, they were able to expertly diagnose and resolve the issue with my MacBook, restoring it to full functionality. Their proficiency, even beyond what I perceived as the main scope of your services, was truly remarkable. I was particularly impressed by both the high caliber of service and the remarkable efficiency with which the repair was completed. The prompt turnaround time was greatly appreciated and minimized any inconvenience. It is highly commendable to encounter a business where the staff possesses such versatile expertise, capable of applying their skills across various technological platforms. This comprehensive approach undoubtedly offers significant value and benefit to your customers. Thank you once again for your outstanding work and professional service. I will not hesitate to recommend Seattle Device Repair to others.

    Iphone Repair Seattle - iphone repair seattle

    Iphone Repair Seattle

    (13 reviews)

    Belltown

    Let me start by saying that I am giving him four stars instead of five for minimal reasons…read more 1) Accessibility! He is located in seatac area, which is a little out of the way. But he was willing to meet me at a closer location 2) I asked if he could fix my screen and power button. He told me that it is impossible to fix the power button and I had to go somewhere else to get that fixed. 3) He asked way to many personal questions concerning how much I make and my job. Other than that, everything was perfect! He fixed my IPhone 4S for $79. The screen was blue, due to an issue with the LCD. Apple told me I would have to buy a brand new phone for $199 because I didn't buy AppleCare!!!! This was a cheaper alternative. He claims to use real OEM products but I don't know how verifiable that information is..... Despite that, my phone looks great and functions properly. I highly recommend this business!

    My wife's iPhone fell out of her purse, hit the floor just right and shattered the screen. Lots of…read moreweeping and wailing. I texted Shon at 10:00 at night and got an immediate response. He came to our office the next day and fixed the phone in less than a half hour while I continued to work. The phone looks brand new. If I had gone to the Apple Store I would have had to wait in line, wait for them to find an identical refurbished model, wait for them to transfer all of the data from the old phone to the refurbished phone, and then pay almost three times what Shon charged me. This was a great deal for me and it saved me a lot of time as well. Great service and terrific quality.

    Verizon - mobilephones - Updated May 2026

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