jorge helped us with our wind shield wipers when the other associate never came out the help us. he noticed we looked confused and kept looking at the store door and he saved us! he said his shift started at 1:30 and it was 12 so very kind of him. he helped us but didnt do it for us so we could learn how to do it too. thank you jorge!! read more

Needed windshield wiper blades and they and put it one for me. Didn't realize wiper blades were so pricey! The mid-range Bosch were $76 to replace all three. But staff were super nice and friendly and of course, installed them for me! read more

Always helpful and always willing to help you with product selection. Additionally, they are helpful with routine installs ex. windshield wipers (etc). Have shopped at this location for close to 60 years (Schuck's-O'Reilly) Dean T read more

I'd hear "O-O-O O'Reilly's! Auto Parts! Woooaw!" Jingle on the radio and sometimes on TV commercials all the time, but never had been to one until recently. Back east, AutoZone and Advanced Auto reign supreme with Napa in a distant 3rd so I'm not quite sure why it'd be advertised so much. Well, this recent and first time visit to my local O'Reilly's was really good. The store is stocked and kept well so my search for a new air filter was fast, and they have a appropriate displayed QR codes so you can match up your vehicle without too much trouble. Ah no longer do I have to thumb through a book or even ask a staff member. Even if I did, I think they'd be helpful. When I stepped up to the counter, the attendant was friendly, asked if I found everything ok and all that which is always nice. Definitely will return to this conveniently located O'Reilly's when I need more parts. read more

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Grouchy dude *insisted* that the only wiper blades compatible with my car were the $37-a-piece ones - but that's very-much not the case. I've been a customer here for a long time but not after those shenanigans. Gonna shop online instead. read more

I needed my headlight bulbs replaced. Not only did they have exactly what I needed in stock, the staff was incredibly helpful. Kay installed the new bulbs in the parking lot before driving away! Couldn't ask for a better experience. read more

I'm a reliable O'Reilly customer wherever I go, but this Ballard location (my home location, hooray) is even still a cut above. I needed to get a headlight bulb and was already trying to block time out in my day to spend 15 minutes installing it because I knew I would have to watch a YouTube video to remember how to do it. Nope, not at this store! As I was buying the bulb, the fella asked me if I'd like help installing it, and of course I said yes. We walked right out and he put the bulb in for me in under a minute. Time saved for me! I'd also been holding off on a battery replacement for a while and gambling it would last. The bulb was so easy that I asked him batteries, too. We found the battery that would work best for my car, we went out again, and lickety split, he installed the battery for me, too. Do you know how much in labor a mechanic would charge you to install a battery? Is labor ever less than 30 minutes? At O'Reilly, I got the battery installed for free, I didn't need to make an appointment, and I was ready to drive away in a few minutes. read more

Hello, I called to check on the if they had window wipers. I was answered politely- the staff checked the right kind for me. He said they would put them on for me. I came in the next day. There was a line of people waiting. Staff greeted everyone with a smile. I got my wipers and very kind help. Thank you read more

I've been buying car parts here since it was a Schucks in 1964. The O'Reilly merger brought more inventory . Just recently, I was buying wiper blades for my car and they volunteered to come and install them for me: definitely above and beyond the call of duty read more

I know auto part stores aren't the sexiest of retail but they are a necessity. This store in Ballard does all the right things. 1. Efficiency-staff are standing by to get what you need. 2. Speed-because you don't have to wander the aisles looking for what you need, your visit is short and to the point. 3. Knowledge- they know their stuff & deliver it with a smile. Kudos to the management team, you know how to pick 'em. read more

I spend a lot of time in auto parts stores. This location is that old school parts shop where you can walk jn and get free information about your vehicle. This particular O'Reilly does a really good job. They have a heavy business and have a large staff that is well trained. read more

After a TON of very generous help from the staff inside the store, I unfortunately needed a tow to a shop to get my car fixed, and left the car parked there for the evening. They were very generous in tracking down my phone number to let me know it might have been towed, and that I should come get it. Very generous and helpful staff, I will definitely come here again (hopefully in better circumstances :) ) read more

I go here whenever I need car stuff and have always had a good experience. I had a battery question on and off for a while - not sure if my issues were that I left the dome light on or something else neglectful on my side, or if the battery had gone bad. Each time they tested it at no charge, and never tried to sell me a battery until I really needed one. They also installed the new battery, and a new headlight bulb I needed recently. Great service. read more

Popped in here for some snow chains and had a great experience. Kris checked my tire size, gave me a quick break down of the different levels, and helped me identify what I needed. He then even gave me a quick beginners guide with tips and tricks. Thanks so much, Kris! read more

Shoutout to Keegan for helping me out last weekend he was very friendly and helpful. He helped me get all the car parts I needed I usually like going to this O'Reillys in Ballard because they have the nicest people that work there. read more

This review is for Chester! Some of the Ballard O'Reilly's employees have been rude/unprofessional on numerous occasions, but Chester has always been amazing! Very kind and helpful. Thanks Chester! read more

My son needed a new clamp for his battery terminal Joshua was very helpful and even came out to help us!! read more

O'Reilly Auto Parts - Before - Auto Parts & Supplies Near Me - Seattle, Washington

I needed new wiper blades and was in and out of the shop in just a few minutes. All I did was let them know my car type, choose my brand tier, and pay the bill. The sales tech took care of everything from finding my correct blades for my car to personally installing them in the parking lot; he even disposed of all the trash. This was the best customer service I've experienced in a while. Thank you! read more

I'm embarrassed to say that I drive nearly every day, but I know absolutely nothing about cars. Open the hood? What? Check the oil? What? Eesh, you get the picture. So, who keeps my car running? The Hubs, of course. But he's gone this week on a business trip. And my headlight burnt out. So, off I go to O'Reilly Auto Parts. * Cue celestial music and a beam of light shining down. * Not only did they find the replacement bulb quickly and it cost less than $15, but they also helped me replace it. It was tricky to remove the old one and install the new one, so three friendly and efficient staffers helped me: Amanda, Geo, and Fred. You all are the BEST. Thank you so much!!! read more

Went here wanting to get new windshield wipers for my car and to get help to install them as well. Came in to the front and asked a worker for what I needed and he asked if I was looking for the best, and I said yeah and he picked them out right away for 60$ total; I didn't mind spending the money since my car needed the wipers since it's probably been a while since it's a used car. Anyways, after paying he came outside to help me install them within 1 minute! They were really fast and efficient, will be back in the future! read more

Who does this? We walked in for replacement wipers. While we were looking them up online using the QR Code in the wiper aisle (that locates your wiper type) a clerk walks over and asks if we need help. He looked at my phone where we pulled up the QR Code for the wipers and he turned right o the correct wipers. He then walked us to the check-out register asking if we needed anything else. Nope. After checking out he asked if we needed help installing them. Seriously? Why, yes! Especially since it's 40 degrees out and raining. All this and the store was quite busy as well but yet he went the extra mile for us without us asking, much less even thinking any retail business would offer such help. He walked out with us and pulled the old wipers, installed the new and showed us how to release and replace the new style in future. Amazing! Super nice guy, friendly, what more could you ask for in service? Our go-to place from here on out. read more

I could not love this place more. Best auto parts store I've ever been in because their customer service is just always on point. I've almost never waited to get someone at the counter, they look up what I need on the computer pretty fast if that's necessary and then they really go above and beyond in helping you even after that. I just had a headlight go out and they offered to put it in. I think it was a little more difficult than they anticipated but each guy took a turn trying to figure it out until the bulb was replaced. There was another time when I was almost sure I needed a battery. Guy offered to test my battery with a device and told me I don't need a battery. They're just awesome guys, I wouldn't go anywhere else. read more

Damarius was very friendly, welcoming and professional. He took the time to make sure I purchased the correct set of windshield wipers for my car's make and model. As someone who is not a car person at all, I definitely appreciate the kind and excellent customer service. Will definitely return in the future. read more

Very good selection of almost any part you need, with some exceptions based on the year of your vehicle. Excellent selection of gasoline and oil additives that the Licton Springs store did not have, since I have an older car, I can use those, whereas if you have a car made after say, 2008, you won't generally need oil or gas additives as recommended by the car manufacturer. Most of the oil prices are about 20% higher than Fred Meyer, which carry nearly all of the same brands for less, but you can get them here as well--oil is expensive now! $6.00 a quart for regular, $10 a quart for full synthetics, a bit high-- I've been shopping here since 1980, but I don't make it over here too much any more. Still part of the neighborhood, though, and I appreciate that. Difficult/dangerous to turn left here from Southbound 15th Ave. NW, better to be going northbound and turn right from either 15th Ave. NW or NW 52nd Street. Good hours and good stock and nice counter people. read more

O'Reilly Auto Parts - Auto Parts & Supplies Near Me - Seattle, Washington

Joshua found the full set of windshield wipers today and even installed them for us, what an awesome guy. Very fortunate to have a great auto parts store in the neighborhood with such a stand-up team. read more

They almost didn't give me my item because the name authorized to pick it up was different than my name. Even though the credit card and email that I made the purchase with had my first and last name on it, That matched my ID, and phone number matched the same one on the order---it was an event. I suggest not ordering online for pick up, at this location. read more

This location is always hit or miss for me. On a good day, the associates are super friendly and nice and wanting to help out customers, but on the other hand, I have seen associates deliberately TURN AWAY when they see customers looking for help or just looking confused like they need assistance. YES. How the heck do you just pretend to not see people and look away when your job is to help customers? 1 good experience is that they let me return something with my receipt hassle-free. And when I had called the day before mentioning I might have lost my receipt, they said they'd still take my refund as long as I could show them the card I used so they could look up the purchase. That was quite friendly. The experience before that was ugly. I asked naively for some anti-freeze because my father told me to get it except he has broken English and sometimes gets things confused in English with what he's actually thinking because he describes things sometimes instead of telling me the real name for something. Anyways, he really wanted me to get something else for my windshield but he thought it was anti-freeze (which is for your engine) and me...I just believe my dad because what he tells me is typically right if I understand him correctly. This time we both got confused. He asked me to buy the wrong thing. I bought what he told me to buy but it wasn't actually what he wanted me to buy. And when I tell the sales guy "Actually, I don't think this is what my dad wants me to buy if it's for my engine." Sales guy: "Well, if your dad told you to buy it, he's probably right." Me: "I don't think I should buy this if it's for your engine." Sales guy: "Well, you should buy it if your dad told you. He's right." Me: "Ummmm..." (in my head I am so confused and look like a stereotype of a female not knowing what she wants for her car but I do know I just got lost in translation with my dad and now I am annoyed he just told me I'm wrong and my dad is wrong). Well, after this guy told me I'm wrong and my dad is right... I find out my dad is wrong and I was right. And I no longer care for this location. Mehhh. They get 3 stars because this is the only location I have visited where there are actual sales associates instead of just 1 or 2 with 10 people in line. I actually can get someone to help me if I stare at them awkwardly long enough. And this location is sadly better than the other ones I have visited. read more

Great service by Billy - he answered all my questions, got me the products I needed, and installed it all for me. Big thumbs up!

guy who helped me was super rude. just told me off. said to go to grease monkey for help.

I really appreciate this place. They are always helpful when I go in. They go out of their way to help me find what I need. I needed to change my windshield wipers. First of all they didn't try and talk me into the most expensive ones. They showed me the whole range so I could grab what was in my budget. I bought them and was going to change them myself but the ones that I bought looked different than the ones that were on my car so I thought they were wrong. I went back and he explained that they were just a bit different then asked his boss if he could go out and put them on for me since it wasn't too busy. His boss said no problem so he came out and did it. His name is Kyle. Thanks Kyle and Kyles boss!! read more

I just wanted to display my upmost gratitude for the amazing assistant manager Amanda whos knowledge, expertise and amazing customer service has helped us twice now. Joshua is also a star for all the help and support with our 1997 Subaru Legacy. Highly recommend this location. read more

My recent visit to pick up products was an extremely positive experience. From the moment I arrived, Noah was there inquiring as to the reason for my visit, if he could assist me in finding products and/or recommend products and pricing. He explained everything thoroughly, answered all my questions with a smile, and installed my newly purchased windshield wipers. Also, his supervisor, Dillon, was friendly, willing to assist me, and was delighted to hear of my comments regarding Noah, a recent addition to the team. The company is taking every opportunity to follow safety protocols for their customers and employees. I won't go anywhere else! read more

I needed help with my Acura today and Billy was the ONLY employee at the Ballard Oreillys that was willing to help me and he actually solved the problem completely and I was spared an expensive shop diagnostic bill. Give this guy a raise!! Thanks Billy!! read more

Josh helped me find the best windshield wipers that were the perfect size for my car model, and he was more than happy to quickly install them for me. Absolutely fantastic customer service. Thanks Josh! You made my to-do list much easier and much faster. read more

I had a good experience in here yesterday, and for the most part I always do. There were a few too many people working here as it was a pretty slow day at this location, but one of the gals working was very helpful to anyone and everyone who came through the doors and helped me find exactly what I was in search of: a set of allen wrenches. What up with Fred Meyer not carrying those?! Srsly. At any rate, the store is clean, organized, and well stocked from what I saw. read more

Fuck schuck! Here's why: my car was dead on QA hill for almost a week. AAA membership had expired (oops!). thought I'd try out a battery, just to see if that'd do it. -4 stars for the fucktard (thanks Diana, for the perfect descriptive) who sold me a battery which wouldn't fit in my car. + 1 star to the manager who let me get my money back, even though it had "technically been installed". PS: it was the starter, not the battery! read more

I went in to buy a $3 bulb for the taillight of my Rabbit. After watching countless YouTube videos, I was still unsure of how exactly to remove the cover of the light and replace the bulb in anything under an hour. Not to worry though, my friendly O'Reilly associate went outside in the pouring rain and replaced all of the lights for me...without me even having to ask. Yay! Will be back!!! The other associate was also standing in the rain replacing another woman's windshield wipers (for free!) How's that for customer service??? read more

This is where I go when something on my car needs replacement. And they usually have whatever I need. I'm usually the do-it-myself kind of guy when it comes to tail light or battery replacement, but Sandra helped my girlfriend put on new wiper blades so apparently the staff is also very helpful for those who might not know what they are doing. And that's all I have to say about that. read more

I hate to be the walking stereotype of the high heels-wearing girl who doesn't know her alternator from her air conditioner, but yeeeeeah...that's me. I've been to O'Reilly several times over the past year for parts and advice, each time walking up to the counter and saying, "I know absolutely nothing about cars - please help me!" And each time I've received 10-STAR SERVICE! Today it was my battery. The little red battery light was on, and my car was slow to start, so I figured I should just bite the bullet and replace it before I got stranded on the Ballard bridge in a spring downpour. I drove to O'Reilly during my lunch break, went up to the counter and said, "Ummm...so my battery light is on...what do I do?" Over the course of the next TWO HOURS, both Sean and Spencer helped me troubleshoot the problem, tested my battery, cleaned off the corrosion on the terminals, carried the old one inside (and those things are HEAVY!!), helped me replace the broken port-thing that connects the wires to the battery, showed me which tools to use (...and how to use them), and even stood outside in the POURING RAIN WITHOUT A COAT to help me tighten the bolts/nuts around the metal battery thingy! All while making sure that I was getting the most cost-effective solution for my problem. At first I thought I was just getting special treatment for being a cute girl, but I happen to have a gigantic zit obscuring half my face, so I'm positive that the good folks at O'Reilly just offer this caliber service to everyone out of the goodness of their hearts. Sean and Spencer are absolute rock stars. Somebody please give them both raises. O'Reilly is, and will continue to be, my go-to place for all things car-related! read more

Honest and helpful! I would recommend this location in Ballard. Very helpful! Thanks for your help!