The service was great. The repair shop was far from my location. The repair worker was nice and…read morehandled my phone repair with care, but the phone was so damaged that he couldn't repair it.

Kevin was amazing! My flip phone was dropped and a blk screen made it almost impossible to transfer…read moremy data to my new phone. Tmobile & Bestbuy couldnt figure it out, Kevin saved the day! Great service, highly recommend this business.

these guys are some incredibly incompetent and dishonest individuals !…read more I brought my Gen2 12.9" iPad for a new charging port and a new battery ...after the "Phone clowns" had my tablet for two weeks I get a call that told me my tablet was waiting at their office for pickup, they also mentioned they had replaced the charge port and battery but had to remove it because it still wasn't working , they then gave me full refund . This is where lie #1 came into play. They said they replaced the charge port but they did no such thing ....... when I returned him I plugged the charger and to no avail, I still had to put pressure on the charger so it would make contact and actually charge the tablet ! My point is If they actually put a new charge port in I would no longer need to fiddle around with the plug to make it work, I'm sure they wouldn't have pulled the new charge port after realizing the tablet wouldn't start . There are other details that transpired but I don't have the time to write a dissertation on this company, I'm only here to warn others to steer clear of these people ! After researching this tablet I find out that it takes a trained and seasoned tech to change the charge port , the newer charge ports are an easy swap but the Gen 2 needs a micro solder and an incredibly stable hand. The pads are very close and there is zero room for mistakes. My guess Is the tech took the tablet apart and realized he couldn't do the job , he put the tablet together (leaving glue EVERYWHERE and not even bothering to clean it up after he/she finished ..... bottom line is these guys cannot be trusted.

Extremely disappointing. After buying several phones from TPG over 4 years I purchased a phone…read morewhich he told me would work for Verizon Network through Visible, it does not.. Also, the phone is junk. It shuts off constantly. Cannot make calls without repeated restarts. And the screen broke during Sim card installation. I called immediately and was told to bring it in. When I did I was told to do better research before buying and the store took no responsibility at all for any of the phones problems. This phone was beat up with damage all around the edge of the phone body. The stores refusal to offer any solution at all is not just very poor customer relations but dishonest. Considering small claims court. What a farce.

THIS store, gets 5 stars from me today, but the overall Verizon Wireless customer service online…read moreand via phone, are straight up bs sometimes! There's no more "caring about loyal customers!" But, at this store today, JORGE B. (the manager), went over and beyond helping me, even though they were just about to close!!! He patiently answered all of my questions, helped me pick the right accessories, for my new phone and even placed my screen protector in there!!! What a gem!!! Everyone was really kind and courteous, to their customers tonight, just feeling appreciative, because it's becoming more and more rare these days!

Straight talk switched over to Verizon and the quality of their data SUCKS! I now have lagging with…read morethat little circle turning continuously switching to the next page, games are glitchy and IM SO ANGRY AND IRRITATED I thought we outgrew this lagging years ago. I got a 5G phone and it's lagging like a 3G phone did back in 2012. OMG !!! VERIZON - COME TO THE PARTY and act like a grownup wireless company I mean Really????? Sincerely, a very unhappy ex straighttalk changed to Verizon bullshit wireless customer. WOULD NOT RECCOMEND!!!!!!!

Went in to replace broken phone, possibly new line, separate account. After speaking with the very…read moreconfused girl, and the rates that are not what we see online, we're heading for Verizon. Cheaper at least. Tired of dealing with people that don't know what they're doing. Verizon's best ad, walking into T-Mobile

Both times I have been in here the management is unhelpful and doesn't want to assist outside of…read morethe black and white. Would never recommend t mobile and not this store if you are unfortunately stuck with t mobile. The lady manager with the brown hair specifically has shut down any attempts at remedying any issues.

I always try to leave a review when I receive outstanding service. I recently purchased a new…read moreiPhone 17 Pro and needed help setting everything up as well as ordering some replacement screen protectors. Steven went above and beyond. He was incredibly helpful and kind, and he made the entire experience feel effortless. Jehlani (sp) also assisted me when I first ordered the phone and was equally kind and informative. Overall, this is a great store with a wonderful team. Everyone I have met so far has been friendly, professional, and genuinely helpful. I highly recommend visiting this location.

I've used AT&T for almost 20 years and never been disappointed (on the contrary always recommending…read moreit) but this last couple of months my service has been so bad that I hook it up through my Verizon work phone hotspot to function properly. All that the AT&T staff at this location tell me is to put the phone on airplane mode and open it back up. I'm so disappointed that I think I'm gonna switch to Verizon

My wife and I have been going to best buy since 2009. We have bought cell phones, Tvs, speakers…read morelaptops security cameras, and so much more here they have it. Every time we go to any of the locations mainly the Marysville one but we have always been treated with the most up most respect and they have even help us with price comparisons on an occasion or two. They are always super friendly and it's always easy if we need tech support for an item. You can call, go online or even in store for most anything, I do perfer in store the most. If there was any questions that one didn't know for sure they would go and make sure they had the right answer. No smoke blowing here just to get a sell. I would like to say thanks to the Everett and Marysville location keep up the great work.

I've never had any luck shopping at this store. The employees stand around chatting with others…read moreand aren't interested in helping you, however in January, I took a chance and ended up spending $700 on a new cell phone. The employee talked me into buying a unique charging device for an additional $40. It worked great until the end of April when it literally "fell apart "! it's defective and can't be fixed. I returned it to the store with the original box asking for an exchange since it's obviously a manufactures defect. The employee told me "it's against their policy" to honor anything after 30 days! I HAD THE RECEIPT, the box and the item. He could see it waa defective and told me to contact the company! Just one more reason I will never set foot in that store again and caution everyone else to do the same! They deserve to go out of business! It's a terrible company and their customer service doesn't exist! Good luck if you decide to shop here, but I encourage you to look at other stores before parting with your money!

Let me preface this review by mentioning that I take very good care of my cell phones. My last one…read moreI had for 4 years, but it was time to upgrade to something faster. I went to Universal Phones in Everett and bought a Galaxy S10+ . When Dia, the sales lady, asked me if I wanted to purchase tempered glass and a protective case for an additional $50, I agreed, let's do it. I immediately noticed that the case didn't seem to fit well, that there were issues getting the side buttons to work thru the case. I was assured that everything was fine and my phone had "good protection" now.  Well the tempered glass didn't even last 3 weeks. I noticed a chip on the edge of the glass, which quickly formed into a crack across the entire faceplate.  I removed the tempered glass, and the case seemed to fit better, I could actually press the side buttons thru the case now. Three months later,  the case is useless.  The plastic around the charge port was pretty thin, and it began to break apart. Today the whole side of the case cracked and broke off.  Absolute garbage! For $15, they will replace the tempered glass, but considering they didn't set it properly and chipped it the first time, I wasn't going to give them more money for ltheir incompetence. They prefer you to pay them with cash, but I don't walk around with $400 in my pocket, so they charged me an additional $15 for using my debit card. Just a total money grab. I'm hoping someone will find this review helpful and save them from being suckered. Don't waste your money at Univeral Phones.

I heard of this place from offerup while searching for a phone…read more I was searching for an IPhone Xs Max & stumbled upon an individual posting for this company with a long list of phones that week that were supposedly on special. The other deal I had with a private party fell through so I decided to stop in their store. One weird thing is they only accepted cash app as a form of payment... They only had one XS Max so I didn't get the option to choose I also picked out a couple accessories but when I got to my car I looked at my receipt and it was nearly $200 more than the original ad claimed it would be!!! I immediately went back inside and was shut down and told because of the color and condition of the device I wouldn't qualify for the special that that specific one had already sold and that i I could not get a refund!!!! BS!!! All their phones are said to be "grade a" and the color of the phone is irrelevant for all major phone carriers and price difference!!! They offered no sort of solution and pretty much said oh well RUDE!

I was told my phone repair would take about four hours but the job was done in about an hour. Jason…read morewas very helpful with quick customer service. Only reason I'm not giving 5 stars is that I wish there was a way to check in online or schedule an appointment.

Asurion customer service via telephone? Yuck!…read more The folks behind the counter at this location? Hooray! We were on our second visit to this location due to poor communication by the online people. The folks at this location helped us find a better solution to our problem. By coincidence, one of our phones developed an unrelated major problem while we were there. Tak, the man behind the counter, stepped in and helped us resolve our problem quickly and with a smile.

Best price I found, and replaced my iphone 8+ screen in less than an hour, with no appointment…read more He also put on a new screen protector (real...my old one was apparently fake. It actually was totally intact when my screen underneath it shattered after a short drop). He did a much nicer job than I would have (no bubbles!). I really appreciate the fast and professional work they did...we have santa photos in the morning, and I was in a but of a panic. I came back 40 or so minutes after bringing the phone in and it was done!

The guys were so nice and quick. They fixed my brand new…read moremoto 5g After I tried everything, to dry , since I. Had dropped it in my tub.

Local ATT, Everett, WA (Everett Mall Way) Manager is a LIAR…read more Everett WA ATT office sold me a new cell phone. He brought out a smart watch and said "great news, we have a promo going for a FREE samsung smart watch". Totally free I asked? "yes" 3 weeks later i find out its not free, its $500 if you dont go the 36 month contract. You need another cell line also. I'm a 5 yr client and got ZERO help from ATT Manager Christian. Im paying off my free $500 watch and cancelling ATT. Their prices are not competitive either. DO NOT use ATT. Their reps are Liars. Management won't help you. More info on my other reviews (TrustPilot, Google (3 offices), yelp, BBB complaint and review, ATT complaint, Facebook, Hubpages, Merchant circle, citysearch)

Went to this location to trade in my old phone for a new one , spoke with Christopher and he was…read morevery helpful, he's bilingual and very knowledgeable !! Answered all our questions and explained everything very thoroughly. Definitely recommend coming to this location . Amanda Is very helpful and super sweet every time we see her as well!!