Got the digitzer, screen, and bezel replaced on my device w/labor for less than what it'd cost me…read moreto buy the parts myself. Even better? I walked in right at the end of the day and it was all done in twenty minutes, no hassle, and the guy was so happy to do the work for me. Thanks, guys! Great work, great prices, don't miss it. :) Update: Ended up having issues with the screen a few weeks later, took it back to get it replaced, and the lady helped me this time. Replaced it quickly and professionally, for free, and fixed my issue. These two were super professional/humble and didn't give me any B.S. even when we were having trouble tracking down my receipt. They really rocked. Thanks for the excellent service!

Stay Away! This is a kiosk in the middle of the Alderwood Mall and I took my IPAD 4 in there…read morebecause there was a small crack in the very corner of the screen. Strictly cosmetic. I spoke with the person "Zaib" (see pictures) and we agreed on 90.00 to replace the screen. I had him give me a card with his name, the details and the price. He said it would be 24 hours or so to fix it. We gave him 48 hours and called in advance to pick it up and make sure it was ready. When we called, he said the price had gone up to 150.00 and they had not done it. He really did not give a reason other than he gave us the wrong price. Mind you, we discussed price in depth and agreed upon 90.00. I said we would be there immediately to pick it up. Upon arriving there, I asked why he had agreed to a price and then not honored it. He proceeded to show us a text message from his boss, telling him that he could not honor the price. When I told him this was a typical bait and switch, he stated that would just say he could not get into the iPad - which you don't need to have in order to replace a screen - and was a lie. He turned very nasty, rude and sarcastic. In closing, I went to the Apple Store - they were less money. This place is a joke! Do yourself a favor and stay away.

Cecil's is a friendly electronics store with an incredible music selection as well! Vinyl records…read moreand record players, plus musical instruments including guitars, ukuleles, bass guitars and more. Cecil will also take your passport photo for you. Highly recommended!

I was looking for a ukulele and went in to see what Cecil had. He had a nice assortment of 9 or 10…read moreukuleles ( plus other assorted instruments) and we had good conversation about music and other things. He's very pleasant and knowledgeable and I was very happy to purchase two instruments from him. It's a very nice little store and very well worth a visit.

I had a great experience at Guaranteed phone repair shop. Their pricing was honest and transparent,…read morewhich immediately made me feel comfortable. The staff was incredibly knowledgeable and took the time to explain everything clearly, answering all my questions without rushing me. What stood out most was how helpful and trustworthy they were, I felt completely secure leaving my phone in their hands. On top of that, the repair was done quickly, which was a huge plus. Overall, excellent service and I would definitely recommend them to anyone needing phone repairs!

Strongly recommend everyone utilize the services of this business to seek repairs for your phones…read moreand computers. The technician was very professional, smart and quickly assessed the repairs to fix my Apple iPhone 7 Plus. The services were reasonable and quality of service in my opinion was better than what anyone will receive at any Apple Store. I will tell friends and associates about this excellent business and hope if you are reading this summary you will too! You will be happy you did! Annette

So; Went to Port Townsend Verizon Friday and bought the…read moreGoogle Pixel XL. I have been doing business with Verizon since the 90's; and have never received the level of customer service that we did on Friday, Dec.28, 2018. Manager Bekah was on top of her game. She was informative, made sure I understood my new device and made me feel like I was #1. I applaud her for her attention to detail and genuine concern for her clients. Suzie Wisner-Gray

Just went in to upgrade our phones and the two people working there were awful. I had gone through…read moreonline to price and figure every detail out, we were then told there is a $40 fee for them to switch out our phones and they couldn't waive it since we were in store. Then they showed us what the monthly bill would be and it was way over what it stated online. Then when I said never mind we will just do it ourselves, the lady got mad and slammed the back door open and was talking under her breath. It was a very odd experience and this is why doing everything online is the better way anymore, yes it would have been nice to leave with the phones but not with having to deal with all of that.

CLOSED. phone number is disconnected. I went to the mall to replace my screen protector and the…read morecart is not there.

Jason is the best in town. He's honest, dependable and his prices are a value. If he doesn't have…read moreyour part he'll get it. I always recommend him to everyone. I know there's a lot of people trying to make a buck out there off your need for your cell,butJadon is the opposite. I vote if we ever incorporate silverdale, he's our mayor Update * always great service, thanks again Jason 6/25/18

Let me preface this review by mentioning that I take very good care of my cell phones. My last one…read moreI had for 4 years, but it was time to upgrade to something faster. I went to Universal Phones in Everett and bought a Galaxy S10+ . When Dia, the sales lady, asked me if I wanted to purchase tempered glass and a protective case for an additional $50, I agreed, let's do it. I immediately noticed that the case didn't seem to fit well, that there were issues getting the side buttons to work thru the case. I was assured that everything was fine and my phone had "good protection" now.  Well the tempered glass didn't even last 3 weeks. I noticed a chip on the edge of the glass, which quickly formed into a crack across the entire faceplate.  I removed the tempered glass, and the case seemed to fit better, I could actually press the side buttons thru the case now. Three months later,  the case is useless.  The plastic around the charge port was pretty thin, and it began to break apart. Today the whole side of the case cracked and broke off.  Absolute garbage! For $15, they will replace the tempered glass, but considering they didn't set it properly and chipped it the first time, I wasn't going to give them more money for ltheir incompetence. They prefer you to pay them with cash, but I don't walk around with $400 in my pocket, so they charged me an additional $15 for using my debit card. Just a total money grab. I'm hoping someone will find this review helpful and save them from being suckered. Don't waste your money at Univeral Phones.

I heard of this place from offerup while searching for a phone…read more I was searching for an IPhone Xs Max & stumbled upon an individual posting for this company with a long list of phones that week that were supposedly on special. The other deal I had with a private party fell through so I decided to stop in their store. One weird thing is they only accepted cash app as a form of payment... They only had one XS Max so I didn't get the option to choose I also picked out a couple accessories but when I got to my car I looked at my receipt and it was nearly $200 more than the original ad claimed it would be!!! I immediately went back inside and was shut down and told because of the color and condition of the device I wouldn't qualify for the special that that specific one had already sold and that i I could not get a refund!!!! BS!!! All their phones are said to be "grade a" and the color of the phone is irrelevant for all major phone carriers and price difference!!! They offered no sort of solution and pretty much said oh well RUDE!

I've been coming to iFix and Repair inside the Lakewood Walmart Supercenter for a while now, and…read morethey've never let me down. I've brought in different devices over time--phones with cracked screens, charging issues, and random problems I thought were done for--and every time they've fixed it fast and professionally. The staff is always friendly, straight-up, and honest about pricing, which I really appreciate. No pressure, no upselling--just solid work and clear communication. Most repairs are done way quicker than I expect, and it's super convenient being able to shop at Walmart while they handle the repair. If you're in Lakewood and need phone or device repairs, this place is legit. Reliable, affordable, and consistent--there's a reason I keep coming back.

horrible responding and they never text back when they said they would, they also said say the…read moreinvoice and when i did they never sent me my diagnosed paper. Never again

Outstanding service. A definite service oriented store. Not just open for sales but the a full…read moreservice store. I recommend this cel M phone storebut to everyone. GREAT JOB JOSEPH

Beware of predatory and deceptive practices at this store…read more After reading more reviews, it's clear we are far from the only ones -- this location has been scamming customers for months. I went in September just to ask a few questions about my plan. Instead, I was pushed into an "amazing" upgrade package: a $900 credit, over $120 in monthly discounts, and even a free Xbox. All of it sounded great -- until I later discovered none of it was real. I wish I had checked the reviews beforehand because this is clearly a pattern, not an accident. My previous bill was $88. I was explicitly promised I would pay less for an entire year because of the $900 credit. The representative who sold this -- Christian Romo -- has reportedly been scamming many customers in recent weeks and has conveniently disappeared to another state. I spent nearly three hours on the phone verifying everything, only to find out later that my bill had jumped to $302. Since then, I've wasted countless hours with Verizon and Victra support, visiting stores, and trying to get someone -- anyone -- to take responsibility. So far, nobody has owned the issue, honored the promised credits, or offered any refund. When we returned to the store today, multiple other victims showed up with the exact same complaint. This is not a misunderstanding -- this is a systematic scam happening at this location. We are now preparing to involve a legal team if Victra and Verizon do not respond appropriately. The staff took our information because the store manager, Fernando, was not present. We truly hope the manager will step up, take responsibility, and resolve what has become an ongoing consumer fraud situation. Proceed with extreme caution.