Great owner, family business, honest pricing. Highly recommend…read more Remzi repaired a cracked screen and frozen hinges on my laptop. Thank you!

The fellow runs a small shop and I wanted to give him a chance. I have met his wife and she is very…read morenice. He is likely good with hardware but knows little if anything about software. I asked him if he makes transfers between old laptop to a new laptops and he said yes. I asked what he charged and he said $100. I gave him my phone number and left both machines. I told him I wanted the new machine to look like the old machine and we agreed. I got there he had not done as I asked and wanted to charge me three times what he quoted. He said he had worked on it overnight! There were folders on the screen like the old machine but they were empty. Nothing was like the old machine, absolutely nothing. My Outlook had names but no addresses or emails. When I tried to discuss it with him he kept saying he did not understand. He tried to tell me it couldn't be done. I had to erase the new machine and get someone else to do the transfer which took him less than two hours. He is likely very good with hardward but he never should have taken on a software project that he knows nothing about it. He never should have taken on the project and he never should have charged more. He should have called me and admitted it was beyond his knowledge. I felt totally ripped off, he not only didn't help me he cost me MORE time and life energy. I should have known looking around his disorganized shop he was not the guy for my job. Sad because I wanted to support a small mom and pop shop.

Amazing!! I went in to upgrade my iPhone and came out with not only the latest iPhone, but two…read moreApple Watches and so many deals and discounts my monthly bill will be cut in half. Eric was absolutely amazing finding every discount I was eligible for - I had no idea!

RUN AWAY! This store has absolutely no problem using deceptive, dishonest, and unethical means of…read moreplacing you at a disadvantage to acquire your money. I'll elaborate, since I see AT$T is so concerned with my satisfaction. I spent over 3 hours getting bounced around an absolutely insane web of phone-only representatives (and of course they make every non-money making aspect of their work a phone-in-only option) so no, I won't be reaching back out to their customer service phone bank folks. But I will tell my story: While trying to leave AT$T after they jacked my rates up, sold me a several hundred dollar ($450?) wireless router I absolutely did not need despite their insistence, and hoodwinked me into some stupid iwatch deal that was definitely NOT a deal! they absolutely refused to unlock the phone after I had paid it off in full. I'm gonna say it again because it's important. I paid the phone off in full and they would not unlock it. Not only that, but the phone coverage dropped unexpectedly while trying to port my coverage to the next provider. I don't know who is at fault with the failed transfer (Mint or AT$T) but at the end of the day it failed because they locked my phone for their own purposes. Still with me? So I suddenly don't have a working phone (no maps, no internet, no phone calls, kinda hard to do my job (I work in first-response medicine and it's really important that my phone works at all times)) and I drive across town to figure out why my phone wont port across. I show up to the store and there's... literally no door handle and it's definitely meant to swing out. Uh... red flag? The sole visible employee kindly opens the mangled door but he is busy with a customer. I don't want to interrupt but I've just spent the whole morning on the phone getting nowhere with these people so I ask to speak to their manager. The young man (seemed nice btw, just saying) goes into the back room and quickly returns saying the manager is busy. I politely insist that I really must speak with the manager as I've spent the whole day trying to take care of this myself and I just need some help at this point. The manager dude storms out of the back with his phone on full blast speaker mode and immediately tells me to stop yelling! I was speechless! I guess you'll have to take my word for it but, bro, I was absolutely not raising my voice though I was, I'm sure, visibly frustrated at the situation. The power trip escalated quickly from there with a long diatribe about how this was his store and he would throw me out. He lorded over me, I mean like weirdly staring me down (and raising his voice, I might add), seemed like a dyed in the wool abuser type of person. This is obviously a practiced tactic of his and he thought I would cower and crawl away so he could get back to whatever he was playing on his phone. I just needed his help. In short order he told me to get out of his store. When I told him he was literally throwing me back out with no way to use my own phone I had paid his company for he told me again to get out! Having no phone in 2025 in my profession is 100% NOT AN OPTION. (Btw this was a phone through their sister-company, FirstNet, literally for medical personnel like yours truly who depend on RELIABLE access to emergency communication ). I then spent the remainder of my day making my way to their more northern store and let me tell you, getting around unfamiliar parts of big cities is pretty difficult these days without any form of navigation. There I found several kind, if ultimately unhelpful staff. This was an 8 hour unproductive day. For the sake of brevity, I will just say it took me another 2 full days of not having a phone to finally swim through the bureaucracy of AT&T to finally be allowed to leave this deceptive, dishonest, and unethical company. What an absolute nightmare. I hope this review will help save someone a headache. Good luck out there and advocate for yourself. Stay away from businesses that prey on you. Good luck on your wireless provider search!

I had a great experience working with Richard. Although my computer could ultimately not be fixed,…read moreRichard was prompt with his communication and service. He doesn't run a walk-in shop like some other PC repair places. Therefore you have to call and make an appointment, or text him to communicate. He does take credit card payments online. He's fairly knowledgeable about PCs and repairing, so you can count on his expertise. If you need to replace any of the parts, keep in mind that there are additional costs to order and install the parts (as expected), so you need to consider the value of repairing the machine as opposed to buying something new. Since my machine ended up being old, the cost of repair wasn't worth it. It was however, a benefit for the peace of mind that nothing else could be worked on so I didn't have to waste any further time. Overall, I do recommend Richard for his services.

I'm very happy with the service and the price! Thanks, Richard!…read more My computer (Alienware tower) kept failing to start and I tried to fix it on my own and almost certainly made it worse. Thankfully, I work off of external drives, so I didn't need to recover any data- I just wanted to start over from scratch! Richard was able to get me up and running with new (and better) memory in just a few days, and for an extremely reasonable price. I'll definitely go to him again if I need computer work!

I honestly thought this review would be a 5 star experience but things definitely took a turn…read more The first time I walked in, Nathan assisted me by looking at different phone options and we discovered I had a promo of $800 off for being a loyal Verizon customer. I agreed to order the white iPhone 13 pro since they didn't have it in store. We went over estimated costs and he was very helpful and transparent. My phone had a crack on the front and he said it was fine, all I had to do was turn it in to them in order to get the promo. A couple weeks go by and he calls me in to set up the phone, yay right? I go in and he asks me if the crack on my phone is new and that I won't qualify for the promo until I fix my screen. So now I have to fix my screen when I could've been doing that in the 2 weeks I was waiting for the phone to come in. I then walk home and have no text messaging and cannot call anyone. I walk back to the store and they're like oh yeah sorry we just got done fixing that (didn't say I wouldn't have any access). So I check while there, still not working. Come to find out a number was incorrectly put in. Finally I have my phone back and walk home. I check my billing online and it says I will be charged an activation fee of $35. So I call the location and Nathan sounded annoyed and he told me there was nothing he could do and I'd have to call Verizon. Literally 1.5 hour hold time. I'm laughing writing this because I haven't experienced such a headache like this in a long time. Y'all are nice but come on. I was literally the only person in your building. I don't know if this is lack of training or negligence but I definitely felt frustrated that my entire Saturday was spent dealing with this that I'm not even going to upgrade anymore. I wasn't going to write this review but I want others to be aware.

Tory saved the day. Promote him…read more This man helped keep me from having a truly horrible day - fixed the issue with my new phones SIM card instantly and was the coolest most calm and reassuring dude I could have asked for. Thank you sir!!

Great guy. We had bought a used laptop from him and when we had a problem he solved our problem…read morefor no charge.

I have bought laptops from Seattle Laptop twice, both with great results. They are very…read moreknowledgeable, skilled and have great advice for laptop users.

Eugene is amazing! Phenomenal customer service. He helped me problem solve so many issues that the…read morephone service could not complete. Left me with no stress when I joined and all issues gone!! Defiantly ask for Eugene to help you.

Went in for some help with my wife's new phone. The customer service was excellent. Dillon was…read moreextremely helpful and I really appreciated his work. I would give 5 stars but unfortunately the parking here is terrible. T-mobile selected a poor location.

Sammy in the printing department was super helpful! Staff is always friendly. Would definitely…read morerecommend :)

Wow have times changed. I didn't know that desktop computers were dead. I expected to find three or…read morefour of the latest and greatest but they had one lonely tower on the end for $600 with no description and no hookup. All I saw were laptops and I don't use laptops. I walked all the way in to the computer section looked around for a few, took a picture looked around for a few more thought maybe I would pick up some paper and walk straight out the door without even being greeted. Yes there were a few other people in the store but a store this big should have at least a greeter. Pretty much no reason to come here anymore unless I need a case of paper and that would take me literally 90 years to use. The usual high-priced ink cartridges but I don't blame them for that because there is a reason why they're expensive and that is because you get pigment-based colors that are waterproof instead of dye based ink which leaks hence the price difference. But they have plenty of those in stock.

I highly recommend Emerald City iPhone screen repair…read more Cooper is the man and the customer service was amazing....long story short I dropped my 6 plus when getting out of my uber home from the airport and the screen was more F'd up than Hillary Clinton's email account. At 430pm or so on a Friday afternoon I booked an appointment for 6pm and messaged Cooper asking if there was anyway he could come sooner...sure enough he arrived 30 minutes later in his mobile repair truck and knocked on my door and was super professional. Less than 30 minutes later he returned and was super thorough with me reviewing all functionalities and making sure all was in tact. With the check in offer this was less expensive than the competition AND he came to my house which was super convenient. The whole process was smooth like butter and painless.

Cooper was easy to speak to. He listened and told me that he could fix my iPhone 6+. It was needing…read morea new battery and the USB port wasn't holding charger line and needed to be fixed . No problem and would be fixed in 45 mins. Cooper did repairs in a timely fashion. I appreciate you professionalism, knowledge and information. I do recommend this location on Roosevelt Way a short distance north of University District. If, I have any other issues & questions, I'll definitely contact Emerald City Apple Repair to speak with Cooper.

I like to mobile but beware I have zero to one bar 99% of the time…read more I can't do a thing on my phone most of the time. I have an iphone -11. no coverage at my in city home.

we signed up with. t mobile february 2024 our plan we…read moresigned up for was 2 free phones & 2 free screen protectors. our first billing cycle our plan was changed by someone at tmobile !! they changed our plan. we dont recive a paper statenent,so my partner assumed due to his disability that the monthly bill was inflated due to misc. fees like taxes and other hidden fees. i recently called t mobile because my phone they sent me was refurbished junk that didnt work ftom the minute i recieved it from the first warranty claim. had we known that we were now being charged $10 per phone each month we would have asked for a difgerent phone! come to find out today tmobile signed on our behalf a 2 year contract february they are forcing us to honor, yet they refuse to provide any proof that we signed for either physically or verbaly the col i consider that fraud! shame on you tmobile for taking advantage of a person on who has a disabilty and extorting 24 months payments on 2 lines totaling $480. when we signed up for a plan that gave us 2 free phones 2 free screen protectors and 4 lines! im going to file a complaint with the fcc if tmobile does not credit our account for $480 the amount weve been over charged for phones that were supposed to be free, and see if they can force tmobile to honor what we was quoted, and force them to provide a copt of the contract they claim we changed pur plan to only 1 month after we signed up for thrvice am hopeful the fcc will look into our bill and see what they can do to demand a copy of the contract that was agreed to by us initially and a copy of the fradulant contract they began charging us for 1 month after we signed up for plan that included 4 lines 2 free phones w screen protectors, and unlimited everything. never did we agree to pay an extra $20 per month for phones that were supposed to be free. im also going to contact the agency that handles americans with disabilities the ada, and file a complaint for taking advantage of my partners disabilities for a couple bucks!! shame on you tmobil !