So I had a phone issue so as I was in the area, as I went into the store I met up with mobile…read moreexpert Tico Nah. First thing was his amazing customer service and support he gave me. I've been a customer for over 15 years and never received anything this good and amazing. So all I will say this will keep me as a customer for another 15 years or more. I personally want to thank you Tico for everything you do for all of us T-mobile customers!!!!!!!!!!. Plus I ended up buying a new phone. Ty!!!!

Stay out of the Lake City T mobile store! I was warned that they were terrible, but I had no idea…read morehow bad it could be. Rude, condescending, arrogant young staff make you wait an hour before anyone will even speak to you. The so called manager ( Art ) is the worst manager I have ever encountered. Today he propped open the doors in freezing temperatures because he said he wanted fresh air. He could care less that his customers complained. My elderly father is 91 and was suffering in the cold. We fled that horrible store and went to Northgate T Mobile. We were out of there in five minutes. That's all it took. When Art at Lake City said it would take two days for him to help us. He should be fired by T Mobile.

Great help setting up service but Cricket gets bad in office reception right south of the massive…read morecell towers on Queen Anne. I think AT&T is toying with their signal and giving Cricket customers a deliberately bad signal to try and coerce them over to AT&T to pay more for less data but better coverage.when I was on AT&T in this same spot at my desk in the building I'm in I had a better signal. I appreciate the lower price for the plans but will have to switch back to AT&T so I can use my new Samsung Galaxy Note 10 Plus.

I have a Cricket phone and in need of unlocking for international travel. I've got the code from…read moretheir 611 service line but was unable to unlock with the code. (the codes are hidden when typing and code is very long). After almost hours of attempts, I gave up trying. So I bought it to this store, the guy (on the smaller and shorter side, maybe Latino or Filipino, sorry for the ignorance but I really couldn't tell.) attempt to help me unlock it. He was very friendly to start with and greet me right away when I walked in. Patiently helping me to unlock the phone and was able to unlock it successfully. You have no idea how happy I was when I finally able to get it unlocked! This is the type of employee that every company should treasure. Thanks!

I wanted to share my extensive feedback regarding a recent visit to the AT&T store. While the…read moreassociate who assisted us was reasonably competent, there were several issues that significantly detracted from our experience. The associate name was Gabriel. It was evident that the associate was in a rush to conclude our visit and move on to the next potential sale, rather than taking the time to genuinely assist us. This approach resulted in our visit extending beyond two hours, which was not only frustrating but also inconveniencing. In addition to the time spent, there was a notable problem with one of the new phones we purchased. It had to be restored because the initial setup was mishandled by the associate. This revealed a lack of attention to detail and a failure to ensure a seamless customer experience. Overall, I must admit that the overall experience of this visit fell short of my expectations. It genuinely felt like the associate was primarily focused on maximizing his commission, to the detriment of the customer's experience. In my honest opinion, the store should prioritize recruiting and training staff who are not only knowledgeable but also exhibit friendliness and a genuine commitment to assisting customers. It's imperative that the staff does not exhibit body language that conveys a sense of urgency to rush customers out the door in pursuit of another sale. In conclusion, I hope that AT&T takes this feedback seriously and considers it as an opportunity for improvement. A more customer-centric approach, one that emphasizes a thorough and helpful experience over the pursuit of commissions, would undoubtedly enhance the overall customer satisfaction and maintain the reputation of the store. It's crucial that this AT&T store invests in enhancing the quality of its staff and their commitment to creating a welcoming and helpful atmosphere for customers. To add to the fact that this associate was more focus on getting his next commission was more of an insult and the fact that he just didn't seem like he cared.

I am a new at&t customer. Poor service at this location. I tried twice because it was close to my…read morelocation. Both times poor service.

The last three times I have come into this store, I came with buying something in mind. But, due to…read morevarious nonsense, I have only wasted my time. You are far better off shopping in the Verizon app or calling 611 than ever stepping foot in this store.

Mariam was helpful with my broken phone. Thank you I as upset that I dropped it. I was given time…read moreattention and direction. LaDonna

Jamil is a Professional Service Representative, and emphasize the word PROFESSIONAL. Had to buy a…read morenew modem for business purposes. My transaction took 5 minutes. I was able to bill the purchase to my account; pretty convenient. However, the jackass before me had this whole song and dance about how he couldn't get espn360.com on his cell phone. Debating which service he should get, which phone service he thinks he needs, almost as if he had never been to a mall before. Why am I pissed? Cause the clown took 30 minutes to buy nothing.

My laptop stopped working after my cat laid on it and I though she broke the screen. It was not…read moreturning on. Isaac got it to work and turn on within minutes. He also helped me set up my wireless printer that I thought was also broken. He was very patient and taught me what to do at home.

They did an awesome job!!!! I cracked my camera lens & had no idea where to get it fixed. Yelp…read morebrought me here & they DELIVERED. The service was fast, professional, reasonably priced & super friendly staff!! I recommend this business to fix all your iPhone or gaget issues. Thank you so much!