Service provided was excellent and great friendly staff.Very patient and attention to all the needs and wants from the purchase.

I'd give them a negative zero star if I could! STAY AWAY from these CON ARTISTS! They will say anything to con you to get your business...Did I mention they have taken advantage of the struggling economy....and they have a NON- REFUNDABLE $1,000 deposit fee that pretty much cons you into buying a car from them.....PLEASE do yourself a huge favor and keep driving pass this dealership and go to a reputable dealership! read more

Rick and Daniel were top notch from the first conversation up to and through closing the purchase. Their team is very easy to work with and would highly recommend going to Westside when you are looking to purchase KIA read more

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Chuck is the best! My car is always done before the time he tells me. He always makes sure my car is washed and I don't and won't work with anyone else. read more

From my experiences in previous years, I've been going to my mechanic/shop. When I returned to this KIA service shop, a lot have changed. There were three counters and three coordinators, timely, and courteous. The whole can't start my car thing is always something, so we knocked that out in the beginning. I'd say I was surprised and had a good experience. I'm going to still go to my shop because they've always been honest and courteous, but for all things KIA related I'm returning. read more

Mr. Mike Nasser greeted me as soon as I walked up to the door and was eager to help me. He helped me get better insurance and walk out with a car as well. Highly recommend. read more

My family has had a GREAT experience with this dealership. My mom had just leased their third Kia, this one a Sportage, and she loved it, said it was so easy to drive. And all of their Kias over the years were completely reliable, the service was GREAT. Our Sales agent, Rick Hall, was incredibly easy to work with, making us a great deal on mom's Sportage. Unfortunately, my mom passed away about 6 weeks after getting the Sportage, and Rick (and his team!) made the car turn-in process very flexible - they patiently worked with us each step of the way (while we all were sunk in deep grief I might add). I highly recommend this dealership, and these cars. read more

ATTENTION KIA EV OWNERS: When you purchase an electric vehicle, most of us are aware this is new technology and understand that bugs will come up. Sadly, the Kia dealerships here in the Houston area in general, and this one in particular are NOT ready to provide service to their own electric vehicles. Additionally, Kia seems to be completely flat-footed when it comes to mitigating the inevitable inconveniences that owning emerging technology comes with. We recently purchased a pre-owned EV6. The 12V battery died and will not hold a charge. We are now going on day 18 of attempting to get this resolved. While the battery discharges every night, the 'tablet' continues to show that the battery is good. Kia apparently does not take the word of their own certified EV technicians and will only warranty it if the 'tablet' shows it is bad. However, each morning, it is completely dead and therefore cannot be picked up. The hold up seems to be the District Manager who merely has to sign off on approving the replacement despite the recalcitrant 'tablet'. However, for whatever reason the District Manager has elected to avoid answering the phone for the service department, us personally, and even Kia--allowing all calls to go to voicemail that apparently is never checked. Kia, the dealership in general, and the service department in particular could do A LOT more to mitigate the expected inconveniences of their early customers to this new technology starting with better communication. Although we are told we will be called, notified, etc., it never happens and we have call, wade through all the automated 'press x for such and such', sit on hold in order to be given updates. Secondly, we should be provided a loaner vehicle instead of having to rent a vehicle at our expense and then *hopefully* get reimbursed. We are day 18 and have only been promised *potentially* to be reimbursed I *hope* Kia will do the right thing and reimburse for the entire time that we have had to come out of pocket for a rental. I *hope* that the District Manager will do the right thing, trust her technicians over a clearly wrong 'tablet' and just approve the battery replacement already! This seems to be a relatively inexpensive solution so I am having a hard time understanding the foot dragging. It feels very much that Westside Kia resents electric vehicles and only begrudgingly provides service for them and then in such a way as to make this customer feel unwanted and unappreciated. As a business owner myself, it is hard to understand the logic here... read more

My daughter and I had a superb car buying experience with Hai. This was our first stop car shopping for her first car so it was a big deal! We didn't go anywhere else because we were so impressed with Hai and Kia. The Seltos came in faster than expected and we were kept advised of progress as we waited. We love it! Everything about the process was smooth and everyone we worked with was attentive. I cannot say enough good things about Hai. He was so excited for my daughter and her first car buying experience. He made us feel appreciated and like family. He is a big asset to Westside Kia. Great job! read more

Chuck took great care of my software upgrade needs, even upgrading my software for a separate safety recall I had been unaware of. That, of course, may already be Westside Kia's policy, along with washing the car as the cherry on top, but regardless of who the credit goes to, I had a good experience there. The only reason I didn't give 5 stars is because I was not informed that the shuttle driver, Ken, may be unavailable when he takes his hour-long lunch, which is not at a set time. This almost proved very inconvenient for me, but I'm sure it will with someone else sooner or later. Also, Ken is a nice guy, but I'm curious as to why he's a shuttle driver when he has an admitted poor sense of direction. read more

My little sister (20 & this is her first car) was scammed out of her down payment that she has been saving for. Apparently, they hired someone named Julian & he has been working there only a week. My sister did the preapproval online and was contacted by Julian to tell her how much she was pre approved for. She went and test drove the car. She gave Julian her debit card, he swiped it and never came back to the desk. My sister talked to a manager and was told that he only been there for a week & she might not be able to get her money back. A police report has been filed. But I feel like the dealership is in on it. Also apparently, this Julian person has a record. Why would they hire him, especially dealing with confidential information such as social security cards, bank info, etc? Come to find out, his name isn't even Julian...it's Anthony W. read more

Love this place! My husband and I (both) bought our cars (Stinger & Sorento) at Westside Kia last year (March 2018) and we are extremely happy with the cars, the monthly payment, and the overall deal. Everything was great! Not sure why there are so many bad complains. I happen to read over the complains briefly while looking for the address to bring my car in for maintenance and noticed. Sad, sad, sad. I think shopping for a car is time consuming and takes patience AND flexibility. If you dont have neither, you're setting yourself up to be disappointed. I still come here for maintenance on both cars. It takes time. It is best to schedule an appointment in advanced and during the weekdays. If you are coming in at the last minute and on the weekend, once again, you're setting yourself up. Sorry! 5 stars for both of us! read more

No customer service. Kept car for 2 weeks for repairs. Horrible communication thru that process if you can call it communication. Car had to be towed so wrecker driver took video of car when dropping g it off which clearly showed no damage to windshield. Windshield was cracked when picked up. Service advisor stated you can't prove we did it and we won't replace it. Service manager nor general manager did not have the professional courtesy to even return phone calls. 65 years of life never had an experience like this. read more

By far best dealership and service department Chuck us always so nice and makes sure I'm not waiting long

Never thought I'd write a review but here I am. Brought my car in for service at 10:20am was told it would take 1-4 hours max ended up getting my car over 15 hours later. Not a single update on the status of my car, I called MULTIPLE times at different times of the day because I understand that things happen and don't have a problem with the car being delayed but I guess fuck my time and schedule can't even give 1 phone call with an update. read more

If I could leave 0 stars I would. I bought a pre-owned vehicle at the end of May. AC decided to stop working the next day. I brought the vehicle back in to get it fixed the service department said "we can't do anything if there's air blowing through the vents" but it's hot air when it's on low, and one day it was blowing hot air the next day was not blowing air at all. I was told to wait the next day to setup an appointment, I did that brought my car in at 9 am and they wanted me to leave my car there and did not offer a loan vehicle they said "well we have a shuttle" I work from home, I'm not getting on a shuttle. I came in probably two weeks later dropped my car off because I had a ride home, left my car there not even an hour later I get a call from Andrew which by the way worst customer service I have ever experienced. He told me they're looking at the vehicle and there's a fuse that went out, I say okay how long should I expect this to take to get fixed? Couldn't give me a time frame. I guess someone in management (can't remember his name) called and told me that they felt bad about the situation since it happened as soon as I bought the vehicle, let me know they would get at least a temporary fix and clean my car. I asked how long that should take and he said maybe an hour to an hour and a half. I showed up 2 hours after that call because he said to just come back at that time frame. Apparently everyone in the service department was on lunch and the two guys that were there couldn't even help me. I stood there until someone decided to acknowledge me and told me my car was ready in the system but it still had the hood up in the shop. I was told whoever was working on it should be back from lunch soon. AN HOUR AND A HALF! I sat there waiting, Andrew comes up to me and asks about my vehicle and says "did anyone call you to tell you to come get your car? Because it's not ready" I let him know that someone from management called. He told me that they couldn't fix the AC and that they would have to part ordered on Monday. This was all at the beginning of June. Today I went in to see if they could fix my car, I walk in explain everything to "Sebastian" also horrible customer service. I told him I tried calling and never heard anything back and he said "well when did you call?" I told him this morning but your phones are off line?? And He told me they didn't have a part on order for my car and asked who told me that and I said "Andrew verbally told me the last time I was here." He told me Andrew would be back in 30 min from lunch. It took me 40 min to get home and I decided to call Westside Kia to talk to a manager because this is ridiculous I have been in and out of this dealership more times than I have ever been to any dealership in my entire life! Whoever I spoke to didn't even care to listen to what I had to say before transferring me to Andrew which never answered by the way, he also told me "Andrew should be back from lunch in 30 min" how is that possible when I was there 40 min before that and he wasn't there and I got the same response from Sebastian?? I called Kia again to get a manager from the sales department, I guess no one answers there phones here because It went to voicemail but the voicemail box is full and still haven't received a call back. I have never had such a painful experience with a dealership and it's a shame since I'm a veteran. Thought I would at least be treated with the bare minimum respect. read more

I had the best experience at Westside Kia. I looked online, talked To Rick H. on the phone, then went to pick up my new Sorento. No hassle, no issues! They are the best! read more

Westside Kia - Car Dealers Near Me - Katy, Texas

A family member bought a brand new car from them only had it for 6 months, had 4,000 miles on it and the transmission went out. They had had the vehicle for six weeks and still can't tell them when it will be repaired. They want you to pay for your own rental and maybe you will get reimbursed for it all while you still have to make the payments in the new car you don't have anymore. They don't care about you once the sell is made. read more

I highly recommend buying a vehicle from Westside Kia! Friendly staff. Great service. You will be treated like family. I have never had one issue with any of the Vehicles I purchased from this dealership. You won't regret it! read more

Great customer service!!! I always take my 2015 Optima to Westside Kia for servicing and Chuck always takes care of me. He communicates clearly what needs to be done and when it will be available for me to pick up. I will not take my car anywhere else! read more

Great service. Had no problems whatsoever on my first maintenance appointment. The scheduling was easy too, I just called to set it up. And I was surprised that at the end when they were done working on my car I was given a car wash! That was cool. Edit: I've read some of the reviews and you guys need to call in advance to set up an appointment. Not the day before. As far as oil changes is concerned. You're not the only one that is trying to get an oil change. read more

Excellent service as usual at Westside Kia. I've been working with Kevin for years.

My A/C was giving me trouble. I took my car in, and Sean, my service consultant, was a gift from God. His customer service was impeccable. Sean was dealing with a difficult customer at the time I went to pick my car up. I watched Sean as he dealt with the customer, and at no point did he lose his cool. He stayed professional the entire time while at the same time ensuring I knew he was attending to my needs. He checked in with me periodically and assured me I was next. Great job, Sean. I'll be back! read more

Honestly there's nothing good I can say about Kia and this Kia location as well. but definitely DONT BUY from here! I bought my car in 2018, and in the year of 2018 so definitely new model. With in the first close to second year I was eventually asked to do a car tune up, which I found strange but they talked the their way in and they have a mileage system they follow. After they did a tune up, my car started acting up, the Break Assistance started to malfunction; which they had the nerve to blame it on me!! ""They said you probably hit your car from the front - I said excuse me, do you see any damage in the front of my car ?!? He said NO!!! Buuut it could of been a slight very soft hit, it happens and that's all it take he said. """" To me that was very upsetting. Right after an Engine Failure started to happen. They keep my car for 4 days and by the 3rd day they say it's a battery problem. So I end up paying for a new one ! Keep in mind Its only a year old and close to being 2 years. I take my car by the 4th day around 7pm right after work and once I was on I10 in the highway driving 60 my Kia starts to not work, all the lights inside my car started to flash on end off, the steering wheel was getting hard and the vehicle was loosing power the break and gas petals started to get hard. I couldn't move the car no control and all the cars and 18 wheelers the passed almost killed me and could crashed behind me because they couldn't see the exterior light were off and all these other vehicles are also driving 60mph + I was crying and terrified I thought I was going to get hit so bad. I called the dealer very angry and crying and they had the never to say call the tow truck and have them get you. I asked for the manager which was still there which was the guy I would take too for the issue I had and I said you guys call the towing company and get me and my car! There's just so much to say that's not just the problem with them After that night I didn't my research and this people knew what was really happening to the car because most of their vehicles that they have now are having the same problem. To keep it short: They have terrible availability for basic maintenance like oils changes, filter changes, or for parts. They never have room or it very "full" ( they are not they are just short staffed) they always want to schedule moths later?!?! Like what I and my family have had Dodge, GMC, Ford, Lexus, and never have we had problems with the vehicles within the 1 to 2yrs and never did we had to wait months and for an oils change appointment. One thing they have a lot of is Sales Reps lol which don't care for you, they just was your sales and they very sarcastic. My last event was this past weeks my 2 tires got busted at the same time , and it was late to were most places were closed so I tried the road assistance that come with Kia and when I got Kia, they told the towing guy: "Why are you bringing the vehicle here ? Are they going to buy tires and rims from us and they guy told I don't know but this were she bought the car. They said no we not holding it. I said wow, so I payed to have the vehicle get taken somewhere else , I was definitely not going to buy anything from them after that. Not only that the my vehicle is having problems again , it has a hard time starting up sometimes. read more

Definitely understand why they're less than 3 stars. I purchased my 2014 AND 2016 Kia Soul from this exact location and you would THINK they gave a shit. Nope. I had an engine failure while traveling out of town and a Kia dealership stated it was all under warranty and not a dime came out of pocket. Fast forward to 3 hours after picking up my car and my engine is making a noise. Talked to Kia customer service and they said I can take it to a dealership closer to my home. I get here and the lady at the front said $185 and the guy "that would know better" said $150 just to look at it. Not even to fix it. And if it was under warranty, why charge anything at all?! How they said it was completely rude and they weren't even on the same page. When questioned he said "we're different than other dealerships" What?! Go to any other dealership. These guys price gouge. read more

My husband and I have purchased many Kia's from Westside Kia and have always had fantastic experiences. I purchased a new Kia Niro on Christmas Eve in the afternoon. I took a test drive and knew this was the car for me. Blake Berglund, Rick Hall and Dylan Zepeda had me driving my new car home in no time. I had to bring the Niro back for a small issue this Monday and was able to easily make a service appointment for the next day. Thanks again to Kevin Becker on the service team for getting me back on the road again that afternoon. Highly recommend this dealership. read more

This dealership is racist. Refused to sell me a car despite me paying offering to pay cash.

I purchased a '23 Kia Sorento in December of 2023. I initially only received one of two vehicle keys, my Kia Connect could not be set up and my all weather floor mats were not available. I had to return the next day to complete. I live approximately 70 miles round trip away from Westside Kia. The following day I arrived at the dealership and was informed they could not locate my additional key and after trying for approximately an hour, my Kia Connect still was not working. I was informed another vehicle was found and available to swap the following day. After a third visit, I was at Westside Kia for approximately 2 1/2 hours completing the swap. At this time, I noticed the door protective film installed along the driver side rear door had a portion peeling away. I spoke with Sales Manager Willie Suliveras about the issue. We agreed that this would be fixed when I picked up my permanent license plates. Again, the all weather floor mats were not available. Willie said he would arrange someone to deliver the floor mats to my home. After another week, I returned to Westside Kia for the fourth time to pick up the all weather floor mats as no one ever followed up on the promise to deliver them. Upon trying to install the floor mats, I discovered they did not fit. These were for a 2024 Kia Sorrento model. I exchanged the mats and received the correct ones. At the end of January I was notified my plates were available for pick up. I arrived at the dealership to pick up my plates and to fix the issue with the door protective film. Upon completion of my visit I was informed by my Service Advisor that the issue with the door protection film could not be fixed. They actually removed the entire film protective edge on the driver side rear door. Again, I spoke with Willie who informed me that Westside Kia does not offer that type of service, fixing the door protection film. I reminded him we agreed previously this would be addressed. I also tried following up with Customer Care Consultant Nancy Wargo, Sales Manager Rick Hall and General Manager Caitlin Auffenberg. But no one has reached out and my issue is still not resolved. The main reason I decided to purchase my vehicle from Westside Kia was because I thought I was supporting a local, family owned business. Buyers be ware! read more

this is in regards to the recent service at Westside Kia. Kevin did an excellent job in coordinating my 25k service and everything was done promptly with updated coming in as needed during the course of service. read more

I bought a used 2017 Expedition from Westside KIA in Katy Texas. Here is my experience: The CARFAX page said they were offering it for $28,500. When I was about to walk on the deal, the sales manager said he'd take $1,500 off. Over the next month I noticed these issues: * Taillight socket not working (before I got home) and could not pass inspection w/ fixing * Rear camera not working (2 weeks later) * Windows squeaking/lost seal lubrication (2 weeks later) * Rust on seat anchor bolts under the seats (4 weeks later) * Drain plug pulled under rear tool compartment * Respiratory problems for me for the last 3 wks (and I never get sick) About the same time that I am putting all the information above together, they call me telling me that they miscalculated the tax. So I went back and looked at the paperwork, and found that they charged $27,300 ($300 more than agreed) for the car and added a "consumer package" for $329.50. So I bring all these issues up. And their response is basically "Oh well, should have bought the extended warranty." I spoke with their sales manager and brought up the issue of possible flood damage. He said that they checked the CARFAX. I said that he also had his mechanic check it. When I said that he paused (and this guy never pauses. I'm pretty sure that from that response, he knew it had flood damage. I have a kid that has asthma and a heart condition. He hasn't been in the car much, so he's not been affected yet, but this is a big concern for me. read more

Kevin did a great job. Everything was smooth, they even washed the car!

Came in for my 15K service and had a great experience with the service team. Was in and out quickly!

This is for the Service Department. Last week I called to see if they were busy for an oil change for my Kia. They said the wait would be 4-5 hours and the rest of the week they were booked. The gentleman told me it would best to make an appointment so I did for the next week. I walk in and was told someone would be with me. Then I was greeted by a young lady. I told her I had an appointment for a oil change and was told it would be 2-3 hours. The last time I went in with NO appointment it took about 2 hours. Now I'm told to make an appointment for easy convenience. How can it take 2-3 hours when you have an appointment. I did not get my oil changed cause I wasn't going to wait 2-3 hours when I have an appointment. The system is broken. read more

It took over an hour for me to get to this Kia location because they had a hybrid vehicle on the lot I was interested in. The salesman (1week new) could not answer a single question regarding the vehicle and was unfamiliar with the layout, specs and operation of the infotainment system. They then got me to test drive another model, which is fine but I was concerned with a three star crash rating from ICHS and hadn't researched it. Over an hour of two (new staff with few answers) car salesmen sitting there trying to get me to commit and sign or set dates to revisit when I kept saying I felt pressured and wanted to research before buying anything fell on stereotypical car salesmen ears. This was the worst car shopping experiences I've ever had. I would advise people to drive across the state before coming to this dealership. read more

Excellent customer service! Was kept up to date while i waited! Loved the complementary wash and vacuum! read more

Since the day I bought my Telluride (different dealership) the gas cap door has never sat quite flush. I assumed it was just how the gas cap doors are situated on Telluride. I took my Telluride to Westside Kia for recalls and asked them to see if they may be able to adjust the gas cap door while it was in. When I arrived to pick my car up, the Service Manager said the door was damaged and I asked him to show me where. When we got to the car, the gas cap door was flopping around like it was about to completely fall off and he opened it and said it was broken on the backside where it attaches to the open/close arm. The door was absolutely not broken like that when I took it in. I can only assume they broke the clips holding it on while trying to see if it could be adjusted or something. Anyhow, I told the service manager it wasn't broken like that when I brought it in and he said the tech told him it was. I asked if he could get the tech so we could talk about it and he said no. This effectively ends in he said/she said and I'm not going to argue with someone completely unwilling to listen to the truth. But I am certain the door was not broken like that when I took it in. I can see on the inside of the gas cap door where it is now broken and I am also certain that was not there before either. I am willing to accept there could have been some damage I couldn't see and was unaware of, but they made the problem significantly worse. Would be helpful if they had cameras in their shop to review for situations like this. Highly recommend going elsewhere for service. Although I spoke to a salesman about another vehicle while I was there and he seemed friendly. read more

First let me say that my sales agent, Daniel Honesto did an awesome job, and I was very impressed and pleased with his service. On the manager/finance side I was very upset. I do not recall the name of the person, but I was there on 1/25 (when I did a test drive on the 2021 Seltos and the 2022 Soul) and again on 1/26. We talked about a Kia Seltos, and the offer was not at my price point. The manager was very pushy, and acted disgusted when I didn't take the offer he made. I continued with Daniel and started looking at a Kia Soul. I didn't get to an offer that I wished to on that either. After leaving that evening, I received a call from Daniel that said they were willing to meet my offer on the Seltos. I returned the morning of 1/26 and the paperwork was there for me to take to my credit union. Luckily while I was in the parking lot, I realized that there was a mistake. Went back in and it was fixed (by a different finance person), and I was clearly told that it would meet my price. I took the paperwork to the credit union, who then pointed out the paperwork actually showed the price was $2000 more than it was supposed to be. I then took the paperwork back AGAIN (the CU is 20 miles from the dealership) to get it fixed. At that time the original finance person came to talk to me, and once again was rude and acted disgusted that I wasn't willing to take the offer. At that point, I walked out. I did end up going to another Kia dealer in order to continue my consideration of getting a Kia. Again, I really want to emphasize that Daniel did a great job, but in all honesty, I will not be shopping at Westside Kia in the future. read more

Low pressure sales, and low stress. They will work with you to get you into a new car that fits your budget and taste. If you are in the market for a new car, I highly recommend the folks at Westside KIA. read more

Car was acting up and I brought it in on a Saturday and they looked at it on Monday and got everything done by 9:30am. They were really nice and very efficient. This location is further from my house than another KIA dealership, but I will go the extra 9 miles to go to this location. read more

I called and talk to a sells person here...I filled out the application and provided necessary paper work and told them the car I wanted to LEASE....OK......LEASE not buy lol quoted me $615 a month for 44 months lol lol lol lol....I was able to get the same SUV at another location for $480.00 a month for 44 months ...stay away from this rip off. read more