I had to replace my engine because it was faulty. After they replaced my engine, the service tech did not secure my alternator. Because the alternator wasn't secured properly, the screw broke off and it began to arc which caused it to burn out. I informed Richard of the problem and he failed to acknowledge their responsibility. Don't go there for car service. Also, after replacing my engine, my car was leaking oil. read more

You know God is real when he puts the right dealership, employees and sales managers to grant you that desire you have worked so hard to purchase! Thank you to auto sales rep, Sadegh, for providing outstanding customer service, being extremely knowledgeable of the famous "Telluride", having a kind humble heart and listening ear to work on my concerns and going above and beyond to accomplish a final purchase on my new 2024 Telluride SX Prestige! I also want to thank both sales managers, Tomas Serna and Rick Hall, for hearing out my desires on a Telluride, having a caring humble and understanding heart, for taking the time out of their work day to crunch numbers and ending it with a blessing deal no other Kia dealership can BEAT! Lastly, I want to thank the finance officers, Fernando and Dylan, for making that final step of signing all financial forms super smooth and painless! God is good and blessings to the entire Westside Kia team!!! read more

Westside Kia - 2024 KIA Telluride SX Prestige - Car Dealers Near Me - Katy, Texas

I bought my car here and do my regular maintenance here. The prices just ridiculously went up double for no apparent reason, with just months apart. They offer shuttle but upon their availability. Meaning, they cannot give that service to you if you more than a specific miles. Or even if you are 5mins away from the shop, you'll have to wait from 15-1hour. It's nuts!! When you go tell them your concerns, they make it sound like you're just being difficult and make you look stupid. I'm going to find somewhere they value their loyal customers rather than just not being treated right after they take your money. read more

Went in for an oil change and tire rotation, was seen right away and had Darin taking care of me, great customer service & will definitely be back again read more

Excellent, start to finish. They kept me informed from beginning to end and were very professional.

Took my car in for services and to pick up my tags. Body shop included. The body shop was over at Chevrolet was awesome everyone was sweet. Kia made sure I was taken care of. read more

Westside Kia - Kia K5 2022 - GT LINE. West Side KIA - Car Dealers Near Me - Katy, Texas

I was very apprehensive when I saw the reviews here and it took me a few weeks to bring my Kia Sorento here... BUT, I absolutely had a very pleasant experience. Darin was my service advisor. He kept us up to date every few days. He communicated very clearly to us what was wrong, what was to be expected, and when the car would be ready. To add, my car was actually finished sooner than anticipated!!!! It was a complete engine replacement and we were warned it could take months. However, from start to finish, it was a total of 3 1/2 weeks! Thank you, Darin and Kia Westside for taking such great care of my car!! read more

Terrible customer service. Zero accountability. They have been holding my dad's vehicle "hostage" for a month now because of a recall they can't seem to figure out with Kia. read more

I am in the waiting area and a lady has two dogs. We all make appointments and she should get a dog setter or leave them at home. I have a child allergic to dogs and this is not appreciated. Also I had two recallls and was told last week they were done. Then got a phone call that a part was in and I would have to come back. Mixed documents even when I returned. read more

I had an awesome experience with Westside Kia!! We went in looking for a New Carnival but looking for a very specific color and model. They found one in their system that has just been built and they worked hard to get it to their location and kept me informed during the couple weeks it took to get it in!! Once we got it I AM IN LOVE with my new 2025 EX Carnival in Chroma Blue and I now see myself driving this car or a very similar FOREVER!! I can't thank Rick, Blake and Donna enough for everything the did for me to get my dream vehicle!!! read more

They have no good services after selling, the sellers and they managers from this shop so lie , I ask them for the window tint and they tell me need to do good reviews for them if I want to it . So crazy they just want to selling the car that shit .so many call so many message for him no answer, I hope nobody like me after buying the car from there read more

Mr Rick was great and so helpful he was able to get me an suv that best fits me and my family!!!..we love our new 2025 Kia Seltos!!

Best customer service!!! From the sales person to the management team. No hassle or hustle. There was no pressure to buy and didn't feel rushed to make a decision. Great communication every step of the way. The process from start to finish was easy. I highly recommend Westside Kia. It's a trustworthy dealership. read more

Westside Kia - Car Dealers Near Me - Katy, Texas

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Absolutely horrific customer service from this dealership. Brought my car in for one thing and left with many extra issues without the original issue under warranty not fixed and turning around a couple months later needing an entire new engine. After replacing the engine was told needed new starter and O2 sensors and it would be 1400. These people are con-artists and they will scam you into buying a car with a warranty but break parts while your car is in the repair shop to turn around and make money on you. Please truly consider buying a Kia especially here. They do not have rentals and will not reimburse you when you have to pay for one while your vehicle is in their shop fixing anything under the warranty. They didn't put my shroud back on correctly that flew off on the highway almost killing someone. Parts were not seated correctly on the engine after first pick up with them. The second time in the shop I had to tow it out to get the starter changed and changed that and surprise more transmission issues after the car started. It was not drived after transmission was changed either. The gm is the owners daughter so she doesn't care about helping anyone it's one big scam there, I am now left with a vehicle that doesn't run properly and not safe to drive. Please read the reviews and do not buy a car or take your car in for any repairs here. read more

Westside Kia - Laws this place goes out of their way to break. - Car Dealers Near Me - Katy, Texas

If you would like for a car dealership to inexplicably raise prices on the vehicle you have interest in, this is the place for you. If you are into dealerships that schedule appointments with your spouse to test drive a vehicle that isn't actually there (80 miles round trip for us), again...this is the place for you. Absolute trash service, communication, and zero accountability. Two thumbs way down for Rick Hall and his service team. *slow clap read more

Westside Kia - Purchased Vehicle Sold To Another Customer I purchased a vehicle through this dealership and when I went to pick up the vehicle, they had sold it to another customer. They were very short with me and would not work with me to find another vehicle. When my bank and insurance provider asked for a letterhead stating I was not in possession of the vehicle, they refused to provide the documentation. I had to reach out to the General Manager for help. Extremely unprofessional. Do not buy or finance with Isaac, Willie or Dylan. read more

Went in for a service and state inspection on my Kia Telluride and I was in and out in less than 90 minutes. Great job keep up the good work. read more

I especially like the scheduling and professionalism. I received a call when my service was complete and that was a plus as well.

I love my red Kia Soul! Whenever I call to schedule service, Chuck Smith makes it happen same day or next. And when I arrive, he's there smiling. I appreciate the great job he does every time, making sure that work is done usually within 40 min to an hour. I was even pleasantly surprised when he returned it washed and ready to roll. Thank you, Chuck!! read more

The service manager is nice but the Kia customer care protocol is horrible. It's like they detest their customers. Scheduling is cumbersome and difficult. And the icing on the cake is Kia's 100k warranty is really only active if they feel like it. At 80k mi my car is burning oil, but it's "only" 1 quart ever 1K mi, so Kia thinks that's a-ok. So much for a warranty. read more

Chuck was very professional and friendly "As always". He has been keeping me up to date promptly, hour by hour progress on my service/repair. Chuck also suggested upcoming major service due in timely manner. I highly recommend your dealership to all my family and friends, because of Chuck! read more

The only reason I'm giving 5 stars is because of Sebastian Flores he's awesome I so appreciate his kindness and attention to detail...had a terrible experience this morning with Chuck Smith his attitude is awful to be a customer service person read more

Richard, service manager at Westside Kia is completely unprofessional, and inappropriate. Service Tech team misdiagnosed my vehicle stating there was coolant/water in my engine and would not perform warranty work. I immediately (5 days later) took to another Kia dealership (Archer Kia), and the service techs did not find any such issue as coolant/water in engine. I have been dealing with "Engine failure" for over 7 years and not a single of the 4 Kia dealerships performed warranty on my engine. I brought this up to service manager Richard about his dealership misdiagnosing my vehicle denying me of engine warranty. His response was I needed to pay again for diagnosis. Mind you I had already paid for diagnosis which was misdiagnosed by Westside Kia. He made some ridiculous analogies, and basically accused me of wanting something for "Free". I was not expecting "free" services, I was expecting a courtesy check, or courtesy diagnosis being that I received a misdiagnosis from his service tech team prior. We went back and forth on why I should have to pay out of pocket that resulted in him literally kicking me out his office. Very unprofessional, and inappropriate. To top everything off I said my peace (goodbyes), and said I would discuss with Kia Corporate and extended my hand to shake his, he then rudely, and unprofessionaly told me he was not shaking my hand. Not only was I left in shock, but I also felt as of I did something wrong. So much for customer satisfaction or even consumer respect. Stay away from this Kia dealership. Not worth time, or energy, all you will get is misdiagnosis, denial of warranty, attitude and verbally kicked out. read more

Got what I thought was a good deal on my 2024 EV6. Love the car. Salesman, James, seemed very tentative and supportive for what I was willing to spend and what car I wanted. From past experiences elsewhere, the process did not take long. read more

Westside Kia exceeded my expectations. Manny was very helpful, attentive and worked with me to get the deal I needed. This was a very easy experience and I plan on going back with my Son to see if we can make another deal with Manny. (as you can tell, I like Manny) read more

everyone was professional from the person who scheduled my appointment to the person he assigned as my service assistant (Andrew). I waited less than 1 minute for my shuttle ride home and my truck was ready and cleaned before the end of business. Great job! I'll be back for any services needed. read more

Customer service does not appear to be important to the service&parts dept. Top mgtment is a reflection of the dept..and although the Service Mgr resolved the issue. I did not receive an apology from Richard Martinez or his employees!! It appeared to be a joking matter to all involved! Your parts employee needs a lesson in how to treat his customers..instead of with a rude smirk Miscommunication from parts employee & wrong info from service employees concerning paying for my repair. Wasted my time& money taking 2 Ubers there because of this & of course the transportation service could not pick me up to go home or come back and get the car! Did not let me know he wasn't coming to get me just left me at my house waiting and would not answer the phone or respond to text. I had to call from a different number to get him to answer the phone. I work in customer service & in management..would never treat my customers this way. I can let you know this I need a new car ....this will be the last place I will consider buying from and or bringing my car back for repair can you say "REVIEWS"!!! R. Bell read more

Just had one of the worst experiences at Westside Kia. I scheduled an appointment 3 weeks ago to have a recall maintenance performed on my 2014 Cadenza. When I arrived I was informed they would need to order the part which can take another 1 to 2 weeks. I explained to the service representative name Chuck I made the appointment 3 weeks ago so why wasn't the part ordered at that time. Chuck simply said to me "they should've told you that when you made the appointment ". I feel this dealership only accept customers that's paying out of the pocket and not interested at all in helping consumers with their recalls. I live 5 minutes from this dealership and have had services before in the past but after today I will drive the additional miles to get any maintenance on my car. read more

I was pleasantly surprised when I heard my wait time for the scheduled service was cut short and I wouldn't have to take their shuttle back home in the rainstorm that day. Andrew was very professional and also provided me with the quote I requested to an unrelated issue with my vehicle. I believe he went above and beyond despite the busy and rainy day he was having and for me, that's great customer service! read more

They charged me $ 175.00 for tire rotation and balancing. They did not do any of it because my front rt. Tire was marked. BUSTED. SHAME ON THEM read more

If I could leave a no star review I would. Went in for an oil change, had an appointment. The guy behind me had no appointment . He left about 1 hr after we got here. I've been waiting for 4 hours . Every time I check on my car they say " he is finishing up" . Horrible customer service, no updates . Everyone sitting around with there finger up there butts. read more

I am very disheartened by Kia Financial, Kia Classic of Beaumont and Westside Kia and I should have know better than to buy this foreign car. I brought a Kia EV 6 last year around this time. Last weekend, an ICU unit blew the system and shut down the entire electronic system in the car. I was informed by Sabestian that the part is on back order and its undetermined when this part will be available and he suggested I call Kia Corporate to ask about the buy back the car, rent a car because they could NOT provide a loaner. Kia allots $45.50 per day for a small compact car, I have a family of eight, two who are disabled, with two kids. No only do I have to make the monthly note of eleven hundred dollars, I now have to pay an additional $200 a week on the rental to accommodate my family. How is this fair? I have not received one ounce of support from the dealership or Kia. read more

I had a great experience, everyone we worked with was so friendly and helpful, and they did all they could to help me get the best deal for the car I wanted. Would highly recommend this place! read more

Car brought to address a safety recall of the rear camera. Squared away easy enough.

Service provided was excellent and great friendly staff.Very patient and attention to all the needs and wants from the purchase.

The service department is unavailable. There are never any appointments, unless you are trying to book 4 months in advance. The website for this dealership does not offer any service appointments for the year of 2022. When you eventually get a person on the phone, they come off as less than friendly and irritated that you are trying to schedule maintenance on your car. Its disappointing because most Kia dealerships pride themselves on their high level of service. read more

Took my car in for service and they broke 3 bolts on the turbo, put my transmission back on loose and with lil oil in the transmission and the car has no leaks and never been touch by nobody but westside kia. Should have check my car before leaving the parking lot. Also service department lies about what was done to the car and could not prove or show were the damage was at. Should have been a warranty but had to come out of pocket to get it fix and when ask to show the damage nobody was around to show. Never in my life have i had this kind of bad service. Not even a lil. They took the cake for best of worse place to get it fix. Even my insurance said they have people complaining about the service department and they hear a-lot of westside kia thru there customers. read more

I'd give them a negative zero star if I could! STAY AWAY from these CON ARTISTS! They will say anything to con you to get your business...Did I mention they have taken advantage of the struggling economy....and they have a NON- REFUNDABLE $1,000 deposit fee that pretty much cons you into buying a car from them.....PLEASE do yourself a huge favor and keep driving pass this dealership and go to a reputable dealership! read more

Chuck is the best! My car is always done before the time he tells me. He always makes sure my car is washed and I don't and won't work with anyone else. read more

Mr. Mike Nasser greeted me as soon as I walked up to the door and was eager to help me. He helped me get better insurance and walk out with a car as well. Highly recommend. read more