very professional courtesy comfortable waiting room all my questions were answered I. Reference to my car thank you read more

Excellent Service from scheduling the appointment to having the vehicle serviced. Satisfied overall with my experience.

What a a horrifically bad service department. I brought my car in for an oil change at 5:39pm when the stated hours of operation for the service department are until 7pm. They said the mechanic would not take me because he's done at 6pm. They did not offer to make a future appointment, did not apologize, and could not look more annoyed when I asked if you're open until 7pm why could you not take a car. They said they're only open until 7 "waiting around for people to take their cars". I'm pretty sure they took me as a customer so they could make the sale of my car (5 months ago) when I walked in later in the evening. This is beyond upsetting and I'm beyond upset and could not feel less valued as a customer. read more

My husband and I visited this dealership on May 25 looking to buy a car and get quotes for the Kia K4 and 2027 Telluride. The salesperson only focused on the K4 and never even showed me the Telluride. He also didn't try to run my husband's credit or ask about our down payment, even though we were ready to put down $6,000 and purchase a car that day We were also told we would receive a quote over the phone, but never got one. As first time buyers, we were hoping for guidance and a better experience, but instead we left feeling disappointed. We feel like we were dismissed as our appearance is young but we were really hopeful as we trusted the reviews as well, but we were wrong. We'll be taking our business somewhere that values its customers. read more

Very poor interactions with Adam + Willie here. Took multiple days to get back to me on simple trade-in numbers. Willie was extremely rude to me every time we spoke, and ended our calls with "good luck." The whole interaction has me quickly looking at other dealers for the sale. We ended up working the deal with DeArmond Kia who was very understanding, helpful and knowledgeable. We can recommend them enough. Don't deal with these rude guys. read more

The service department were kind and professional. I was able to wait in a comfortable lobby while my car was serviced.

I took my car in as the AC wasn't working and my car was purchased new in 2022. I still have warranty, and the AC was under that. They charged me over $600 to flush my AC system and add new fluent - stating that they won't allow warranty to be used by this. I drove my car around for another 20-30 miles and it wasn't fixed, so I took it back. They then say that they need to order a part to fix the car (which is under warranty) and the flushing of the system wasn't actually necessary. Then they ordered the wrong part. Then I had to keep calling them to see what's going on - no updates no emails no calls. Finally I get my car back after over a month, and it has multiple scratches and dings on the outside, stains all over the front and passenger seat and a part of my car was not reattached, just sitting in my backseat. Chuck, who was condescending, sexist and extremely rude the entire time, told me to contact corporate to receive a refund from the work they did on my car that was unnecessary, and to get something done about the damage to my car. I have not heard back from corporate or the manager of west side Kia since, even though I have tried to reach out over seven times this month. Do not go here. They will scam you, do unnecessary work outside of warranty, and damage your vehicle. read more

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As always, Chuck provides excellent customer service and support , he also brought up the available offers for this service milestone and we managed to get tires and service in 2 hours on Friday noon! That's amazing! read more

This is the third vehicle I have purchased in a row from Westside Kia, and I have had a great experience every time. The sales, service, financing, etc are all top notch! read more

This is the second car that I buy from Mehdi at this location in the past month and a half. Both cars were bought with really good deals. I am a customer for life. I hope Mehdi can help me in the next purchase in 5 years. read more

Absolute scam business. Charge me almost $700 for an oil change, inspection, filter change, and to service the brakes. They charged over $200 in labor for a service they claimed would take 6 hours, but in reality only took 2 hours (My husband dropped the vehicle off at 9:30 AM and was called for pickup at 11:30). Will be disrupting with my credit card company. read more

Westside Kia - Receipt - Car Dealers Near Me - Katy, Texas

I had an appointment to put one tire on my car and it took 2 hours with no status updates in between. I think I will be taking a drive to Houston for future service and maintenance. read more

Westside Kia - Lobby area - Car Dealers Near Me - Katy, Texas

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AJ, was right on top of greeting me and getting my oil change in a great time. Kia is close to my home and so far they do excellent work.

The attention and service I received from Mr. Keven were excelente, he was very helpful and friendly

Excellent service. AJ was very helpful and friendly the service was performed in a timely manner.

Ali and Brian had great customer service. Very helpful and was great to work with for my vehicle needs. read more

Westside Kia - My new...preowned vehicle bought from you all. - Car Dealers Near Me - Katy, Texas

Rick and Ali are the best, this was my 2nd purchase on a Lexus and Westside KIA took great care of my wife and me. exceptionally great service, one of best experience in purchasing a vehicle. I recommend Westside KIA for a new or preowned. I have bought 6 cars over the years starting in 2009, and never once have I purchased a bad car. I am impressed with Customer service and loyalty. read more

Hai was amazing and made sure I was kept in the loop of the process since I had to pay a deposit and wait for the vehicle to arriv read more

Westside Kia - Car Dealers Near Me - Katy, Texas

Have had nothing but fantastic experience with with this dealership from the day I bought the car and every time I go for a service . If you're thinking about buying a Kia, I would recommend this dealership 100% read more

Darrin has always been helpful and through. I never felt taken advantage of and my concerns were always taken serious.

Came here to get my fuel pump replaced. It was a factory recall. After it was replaced, my fuel gauge stopped working. So....I had to bring it in a second time. This time, they reset the counter. I gave it some time, and it still wasn't working right. Third time would be the charm. The fuel sensor needed replaced and it wasn't covered on my warranty. I found it odd that it was working fine before I got my fuel pump replaced. I figured dealers are going to get their money one way or another. So the representative told me they would have my car ready in the meantime as they would have to order the part. They would call me soon. Two hours went past, and no call. I called, and my representative was gone for the day. Not to mention they misplaced my key. I had a spare key so I went to pick it up anyway, and they would call me tomorrow if they found my key. Sure enough, I never got a call. So I had to call them to ask for my key....which they lost. Fourth and final time, I got my fuel sensor replaced. Cost of parts/labor was more than what was quoted on the phone. Either way, my car has two payments left. They're out of my life after that. read more

First off... service sucks, it's as bad as the service at Buffalo wild wing. Took my car get fix heater. They say need order parts. Need the car so we took the car. The idiot I think his name was AJ close the job order. So no one call us saying our part is here. I waited for two weeks to call them. They say the parts came two days after you brought in your car to get check. We schedule an appointment. They call me to say "we order the wrong parts." It has been more than 40 days and this simple thing can't be fix. If we didn't have full coverage, will never come back her. On top of that... I still haven't got a call that the parts arrive. The TDLR: 40 days and they can't fix a heater, because they order wrong parts. read more

Great support and quality. Everything went smoothly and I have 2 Kias now. Hopeful this will continue with appointments in the future.

we came looking for a car and Brayan help us get a great deal! He was very informative and made the entire experience a delight. The entire process was quick, easy, and completely worry free over at westside kia. Highly recommend this dealer to you and your loved ones, i'll definitely be back in the future! read more

I've not had a bad experience with Westside Kia since purchasing my 2022 Sorento. They have good service and communication with their customers. I would definitely recommend to friends and family. I would also like to note that Darin is always pleasant to work with. I appreciate him giving me text alerts since I dislike talking on the phone and he is very punctual in giving me updates on services or questions I might have. He's always friendly and seemingly honest. Thank you Darin and Westside Kia. read more

My salesman was top notch. I would buy from him again. He was very knowledgable, honest and quick.

I made an appointment and was told that it would be a 1-2 hour wait... I got there early for my appointment then was told 2-4 hours. AJ was the advisor that I was supposed to meet with.. He was rude the whole time.. when he head nodded to me that my car was ready just told me how much I owed and pointed to the general area where he thought my car was parked.. read more

FREE MY KIA. The Westside KIA, Katy, Texas, hostage crisis continues. When it comes to rating and reviews, I use customer feedback to give positive reviews especially when I experience an exception product or customer experience so others will patronize their business, but this is not the case for Westside KIA, Katy, Texas, because I can't make this stuff up on how they have treated me as a customer and made their problem, my problem. My KIA sportage has been in the service department for a KIA recall since July 16, 2024. On my third attempt to have this recall performed, I would have never guessed that leaving it overnight for this few hour repair would balooned into a 27 day nightmare that has no end in sight. This independently owned KIA dealershop and their service department (and service manager, Mr. Richard Martinez) have been unwilling to working out their differences with KIA on the recall and have simlpy referred me to 1-800-KIA for my grievance. In the meanwhile, my car sits in their shop, undriveable, without any promise of fixing the recall or what other problems they caused. Westside Kia, Katy, Texas, does not answer their phone. They do not return calls (because you can't leave a message), and they do not reachout to the customer with updates. Westside Kia, Katy, Texas will not talk to 1-800-KIA and consequently, Westside KIA, Katy, TX, does not answer their own phone when 1-800-KIA tries to contact them with my repair solution. I have literally stood in in Westside KIA's service department and called 1-800-KIA so I could hand them my phone so they could talk and exchange information so I might be able to get my car back. Their gross disregard to complete the recall on my KIA in a timely and professional manner, and to remedy any subsequent damaged that has left my car undriveable, is beyond believable. I will continue to escalate this matter through the maze of KIA procedures in hopes that Westside KIA, Katy, Texas, will do the right thing by the customer, but understand that when you are dealing with Westside KIA, Katy, Texas, they are dealing with an independely owned and operated business, so use caution. read more

Westside Kia - FREE My Kia! 27 days and counting since I took my #KIA to #WestsideKIA #Katy for recall on 7/16/24. End the Hostage Situation #Freemykia - Car Dealers Near Me - Katy, Texas

When carshopping, my husband and I first stopped at Toyota. There were salesmen all over the parking lot; like vultures. Westside Kia though, not one salemam in sight. We were able to walk the lot, take everything in, and when we were ready, we found a saleman. Our saleman Blake was NOT pushy. He talked to us, showed us a couple of cars, and we test drove them. When it came to negotiations.... it wasnt this back and forth game that you typically have with other dealers. It was very straightforward, easily explained, and from start to finish we were out of there within 3 hours, with a brand new car! They made everything painless and easy! If you want no pressure sales ... go see Blake. He will take care of you!,​ read more

AJ is very thorough and attentive. He explains what needs to be done. Very satisfied with my service rep!

I am truly a problem child when it comes to making large purchases. A car is no different. I was a complete brat and these guys catered to my every need. From over explaining and answering all of my questions, to even finding me a car in another state that I wanted more than any they had on the lot! I am so happy with my purchase. I got a great deal, although we did have to crunch numbers several times to get to something I would be happy with, the look of interior and exterior of my car is incredible, and the service was awesome. Let's talk about the guys who helped me. Thank you Rick Hall! You made it happen. Thank you for going the extra mile to get me exactly what I wanted. And in two days time at that! Alex and Jonathan! You guys rock. I appreciated your patience with me. I did not feel like just another sale for you; I truly fell like you wanted me to get the car I wanted! Willie and Fernando! You guys are great! I am so glad so many team members took the time to cater to my needs and make me happy. I does not go unseen! I recommend purchasing here to anyone wanting a Kia. The brand itself is on the come up and the cars are pure luxury without the big ticket price. Reasonable and fuel Efficient. Beautiful cars. I got a Wolfe Grey Sportage 2023 SX Prestige. I love it! Like a lot! About the location, clean, everyone kept their desks tidy and had on business attire. No hasslers at all. I didn't feel even slightly pressured. Coffee bar was stocked and bathroom clean. Time from walking on the lot to closing was roughly 2,5 hours. Again. Very happy with my purchase! read more

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I always have a great experience. Kevin listens to my conscerns and makes sure everything is handled to perfection. My car was ready to go after being serviced, wait time was not long at all and they even gave me a free carwash. Thank you Westside Kia. Thank you kevin for your professionalism and excellent Customer Service. read more

AJ has great customer support skills. It's always good to work with him. Kia Service does a good job for us.

Service area's entire CS attitude needs to be overhauled. Service updates need to be included instead of not at all! Time frames for service need to be decreased instead of increased. Overall the service department needs to be significantly improved. read more

We had a great experience! We were thankful for the help and support of Westside KIA to find our perfect family car. They were also extremely patient while I took forever to make up my mind. read more

Westside Kia - Car Dealers Near Me - Katy, Texas

Westside Kia Sucks! The staffs enjoys the turn game, sending one person after the other out with misinformation ‍, my experience here is a negative straight across. They don't listen, they don't go above and beyond! With more then 7 figures available to make a first deal for my family members westside Kia didn't want the sale. Small crowded show room, salespersons sitting on their keister, each of them lie one after the other, and this thing of them sitting behind the desk as if they can't be approached or engaging is totally unnecessary they're approachable. They don't do anything but sit and talk about nothing when there's nothing else going on but car industry. This is my first approach. You guys need to get rid of that tower situation. No sales managers should sit in a tower and act like they're untouchable, that's disgraceful read more

Kia broke down my engine and put it back together without replacing the gaskets/seals. Now they want to charge me to fix what they did wrong. My car is spilling out oil from under the hood and oil is now all over the place under the hood where it smokes if I drive it and comes through the vents, making it very uncomfortable to breath. Oil is now all in my driveway and my garage. Kia won't take responsibility. DO NOT TAKE YOUR CAR TO KIA, THEY ARE FRAUDS AND DON'T HAVE ETHICAL MECHANICS THAT KNOW BEST PRACTICES!! I bought my car brand new from Kia in 2018 and am still under the LImited Power Train Warranty- which covers gaskets and seals. Attachments show Best Practices and the Warranty! read more

My 2024 Kia Carnival Ex was bought in February 2024. It has 4,847 miles on it. On May 26th (Sunday, Memorial Day Weekend), while I was driving, the car suddenly displayed all fault lights on the dashboard. It beeped nonstop and showed all errors on the driver display. The odometer and RPM gauges failed to show any reading while the car was moving at approximately 25 mph. See the picture attached. For video, see my comment on Google for Westside KIA. The worst part was when my wife brought the car to the Westside Kia dealer for service. This is the same dealership where we bought the car only 4 months ago. As she walked through the door, all the sales guys warmly approached her to sell cars. But when she asked where the service department was, they immediately changed their attitude and pointed, saying, "Over there!" She went over to the service desk and started to explain the car issue. The service rep asked if she had an appointment. Obviously, she didn't, and this seemed like an emergency with all the lights in the car turning on! She showed him the picture and video of the issue attached. He said to make an appointment and come back again. She said that this was an emergency and asked if she could leave her car there for the technician to diagnose the issue and get a loaner car. He said the dealership doesn't give out loaner cars for every issue, and since they couldn't check the car at the moment, they couldn't provide her with one. She asked for the service manager, and a guy named Willie Suliveras came to help. He basically repeated the same message as the service rep, but with more attitude. She told them about her terrific experience with Jeff Haas Mazda, where they would drop off their car at any time and provide a loaner right away, especially for emergency cases like this. He replied, "Why don't you buy another Mazda instead of a Kia?" Then he finally asked my wife for the car key, and after 10 minutes, he came back. He lied to my wife in front of everyone and said there was no check engine light in the car. I called Kia Customer Support right after I heard from my wife, and reported the issue. The Kia customer service rep called the dealership, and the guy was investigated and confessed that he had cleared the failure codes. I asked what the code was, and the Kia customer service rep could only tell me that the car had multiple communication codes. Willie Suliveras cleared the failure codes on the car, came back, and lied to the customer, and then sent her away! The Kia customer service lady did try to help as much as she could by making me a service appointment with this dealership right away, but of course, I would never give Westside Kia any more of my business. Since Willie Suliveras cleared the failure codes on the car without even knowing what the issues were out of negligence, I now have to drive the car around until the codes come back up again. I have an appointment with Joe Myers Kia on June 12th. Hopefully, the failure code will come back by then so we can figure out what the issues are. Stay tuned for more. read more

Westside Kia - View of the dashboard while the car is moving at ~25mph. - Car Dealers Near Me - Katy, Texas

came in for a manufacturer software upgrade, staff was greatly accommodating with a cheerful smile! wait time was reasonable. would have loved to be shown around the showroom to discuss for a probable vehicle purchase. read more

Below is the summary of my service experience with Westside KIA and the issues they caused. I hope by providing this review, potential customers will avoid this dealership altogether. On 12/1/2022, I worked with Sebastian Flores (who has been great through this process) and the dealership I purchased my car through to have a new seat cover for the driver's side bottom portion of the seat paid for and ordered. The bottom seat cover was being replaced due to scratches caused by the dealership I purchased my Stinger from (Not Westside KIA) On 1/6/2023, I dropped off my KIA Stinger to have the driver's side bottom seat leather replaced. After picking up my Stinger, I noticed there was an indentation in the leather on the bottom right bolster. It seems the cushioning behind the leather was nicked during the removal of the original seat cover. Additionally, I noticed two big scratches on the plastic below my arm rest. This was caused by improper removal of the seat. If you look at the original seat cover with the scratches on it there is no indentation on it. After noticing this, I contacted Sebastian Flores and had a service appointment scheduled to have these issues resolved. On 2/17/2023, I dropped off my KIA Stinger for most of the day. After being told my car was ready and coming to pick it up, I was notified that no work was done because the Service Manager, Matt Reck, and the district representative said the replaced seat cover was "within standards" for KIA. After this, I had a phone conversation with Matt Reck and was told again that this was "within standards" and if they "replaced the seat cover 30 times" it would still have the issue I was describing. I was also told by Matt Reck that, "I am the only person that would notice this", which was very condescending and unprofessional. At the end of the useless conversation with Matt, I was told to open a KIA Customer Care Case which I did. After working with my case manager and providing all the information to KIA, they determined this was not a warranty related issue (It was never a warranty related issue in the first place) and it was the responsibility of the dealership to fix the issue. On 3/17/2023, I unfortunately had another conversation with Matt Reck who again told me the seat was "within standards" and there was nothing more they would do for me. He even told me my original seat cover had the indentation already in it which was a complete lie. He did inform me I could "pay them to have it looked at again". Additionally, when I pointed out the scratches on the plastic below my armrest, he said he "didn't see them at my service appointment on 2/17/2023 so they couldn't have caused them". What's surprising to me is I provided pictures of what the seat and the plastic below my armrest looked like before the seat cover was replaced and they still won't take responsibility for their shoddy service and the damage they caused. Since my call on 3/17/2023, I have been trying to reach the general manager of Westside Kia, Caitlin Auffenberg, to talk with her about my service issue. I have left several voicemails and have not once been contacted which shows she doesn't care about her customers. Summary: Do not use this dealership for warranty work or any kind of service. The service manager, Matt Reck, is completely unprofessional and won't take responsibility for the subpar work performed by the service technicians. Additionally, the general manager, Caitlin Auffenberg, doesn't care about her customers. She will avoid your calls and won't call you back after leaving several voicemails. read more

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