Requested an appointment online-got a response within the hour!!! I came in at 2pm after work to fix my splash shield. It's that time of the year so I asked if they could add on an inspection if it wasn't too much to ask, and they did with no problem! They took care of me in less than an hour. Tommy was so friendly and gave me updates as my service went on. I will definitely be back the next time I have car problems!!! 12/10!! read more

Great customer service. Use them for our family cars. Will continue for future services and repairs.

I can't recommend Dillon's Automotive enough. The shop is easy to get to, the entry and waiting area are very clean, the Ladies Room was very clean as well. The waiting area has comfortable seating and it was easy for me to charge my devices and get some work done while I waited. They finished sooner than I expected and I feel the prices are very reasonable. The staff assisting me was very polite, professional, and approachable. I almost didn't go because there really aren't a lot of reviews on Yelp, so check out Google reviews for more. read more

Good afternoon, Could you help me replace this coolant 'Y' connector? It seems a bit leaked. My car is a 2019 Lincoln Navigator. How much is the approximate cost? Can it be replaced tomorrow? How long will it take? I want to wait in the store, thx read more

Dillon's Automotive - Auto Repair Near Me - Katy, Texas

I scheduled an 80,000 mile service today. Although an internal error in communication on vehicle status and pickup, I was able to get there and they stayed open till I got there. They apologized and comped my oil change. To me this is indicative of not only quality business practices, but the character of the owner and their values. I will give 5 stars, not because of the comped service, but because businesses that act this way are not as prevalent as we would like them to be in our communities. It is our part, when it happens, to bring them to the surface and support them so more follow and grow and create that impact we need not only in our cities but our country. Thank you. read more

In November, I sought out Dillon's Auto for their used vehicle inspection service ($250) on a 2008 Lexus ES 350 before purchasing. According to their website under 'Auto Services - Auto Inspection - Used Vehicle inspection', as well as a phone call with them, this was supposed to be a comprehensive evaluation that would overly assure me of my purchase for a used car, noted by its higher price compared to their basic inspection ($50). If you check out other mechanics, they seem to typically charge ~$150 for a PPI. They checked the vehicle out and kept it overnight for inspection. I called them back the next day when it was ready and asked how much the repairs would cost, and their opinion on if the car would be a good purchase based on this information. I was provided a brief overview of what the repairs would cost, and that the vehicle would in fact be a good purchase considering its state and make/model. The highest price I was told for one of the repairs was $900, which I was told would be a worse case scenario for fixing the radiator. I was told a couple of other numbers which were lower, so I was convinced that the maximum repair costs would be about $2,000. So based on what they had just told me, my past experience with them, and their positive reputation + reviews, I decided to follow through and purchase the vehicle. However, after I brought the car back to Dillon's for the repairs to be completed, I was told a total cost which was several thousands more than I was expecting, a significant portion of the car's value (~75%). To be precise, the car was purchased for $8.5k before TTL, and I was quoted ~$6890 for the repairs. I was told that the repairs were listed on the sheet I received. While it seemed that most of repairs were listed, they were not listed in the same detail compared to after purchasing the car, there was no cost listed and in my opinion the crossover from the pre purchase inspection to the after purchase inspection was not nearly similar enough. One example of this would be the blown power steering rack which I don't see a specific mention of on the initial report. I am not extremely knowledgeable and admit it could be conveyed in a way that I don't understand, the initial report lists dark power steering fluid, and that the rack & pinion boots were torn, not the entire rack itself which needed to be replaced. However, I think everyone realizes that it is part of the shops job to "translate" to the customer, and at least inform them that these two symptoms could result in a much higher repair cost than predicted. This is frankly besides the point though, I was not told anything near what the actual total costs to repair the vehicle would be despite paying for an expensive PPI, which is a massive deal, if not the entire point of a pre purchase inspection. Even then I still decided to authorize them to complete the repairs despite knowing the price, I had looked up the costs and determined I might save some money, given that another shop would have had to inspect the car themselves and then repair it, and that Dillon's might discount me for their mishandling of the situation. I communicated all of this to them and received a modest discount, about 9% in total (In the end I paid a total of ~$6,550 vs. an actual total of ~$7,150) Which I don't feel was even close to enough, which is why I am leaving a review. I understand that it is not Dillon's responsibility to micro manage me through a car purchase, but I clearly asked what the repairs costs would be and was not told an accurate number. In a roundabout way they seemed to admit partial fault but they left it at that. Obviously I wouldn't have bought the car if I knew. If this were a matter of $500 I would simply take my loss and move on, but spending nearly $5,000 more than expected is just insane. I would be happy to discuss this and update or take down my reviews, you can reach me at (337) 603-0886. read more

My grandson took his 2008 Toyota truck to this firm for a knocking noise when turning. They determined it was the steering shaft which is a poor design by Toyota. Dillon charged him $479 for the part which could have been after market for $300 less and then charged him $365 for labor 1-2 hours which they say they charge $180/hr. With their overhead and new building I can see. I would suggest to new customers look to a smaller shop where the owner had to wipe the grease off his hand to shake yours or find a mobile mechanic who would be most reasonable. For a company to charge nearly $1000 for a vehicle with 160,000 miles is unconscionable. I talked with Rick (assumed owner) and he could not find any overcharges and will refund for a item CHARGED TWICE. Young people should not be overcharged especially those that are working hard in today's world. In further review, I noticed that their policy is snot to use after market repair products which means they only use OEM which will drive up your price. read more

Dillon's is always quick in diagnosing our problems and carrying out repairs. The only thing I don't care for is that when you get a diagnostic and hire them to do the work, the do not credit for the diagnostic fee. read more

After 3 and a half years working with Dillon's on both our personal vehicles as well as our company fleet I can say their service has remained top of the line! Every time we go somewhere else's for service because we may be out of town or we have a vehicle under warranty we are reminded of how superior Dillon's automotive is in service, quality and price. They are very responsive, always honest and own up to the very few mistakes that they've made. read more

On three separate occasions I've taken my car into them with a terrible outcome. Had a parking cable loose and they could never get it repaired even after taking it back to them. It wasn't until I was hit from behind in an accident that the collision center was able to put it as a result of the accident to get it repaired. I was told the parking break cables were Jimmy rigged with plastic ties . Had my engine valve cover replaced by them 5 mths ago and it started leaking. I started smelling oil after driving and took it to the dealership and told me that it needed replacing again. Had a battery replaced by Dillons that was less than a year old and it was a non OEM battery that failed early. I spent a lot of money repairing work that they did. If you have a foreign high performance/ luxury car, they are not the ideal place to go. They will use cheaper parts and materials ( perhaps even refurbished) on the car. If you need less complicated work done (oil change, routine maintenance) then I'm sure they are fine. read more

Tom allowed me to come in same day right before closing and took care of my car in ~15 minutes. Extremely grateful for the team getting the car taken care of as quickly as they did! read more

I needed to repair a tire. Although they were busy, they promptly attended to it despite it being a small job. To my surprise, they didn't charge me for the service. The service was great with a very professional team, and the shop is very clean. read more

Had been referred to Dillon's by reviews and decided to take my sons care there to get it all set up for him to go off to college. They were so friendly explained everything and gave me options on what the car needed and what would be good to do and why. Wow trusted advisor status obtained!! Well to say the least the car runs perfectly great value for the money and friendly courteous service can't recommend them any higher and will be back. read more

Amazing service!! First off, I emailed them about my vehicle, describing the problem in detail and they responded within minutes. I then took my car to the shop on Tuesday and got it back fully serviced Wednesday morning. After I dropped my car off, I received a shuttle service back home and when I was called about my car being done, I received another shuttle service from work to the auto shop. Both shuttle services were complimentary and I had a good time with my driver. Quick service, affordable price, and top tier customer service. I couldn't have asked for a better experience and now Dillon's will be my go-to auto shop! read more

If you ever have any car repair needs, this is the place to go. The workers at Dillon's Automotive our friendly and always there to help you with your needs. They waiting room is big and extremely clean. They would provide you with coffee and water if you want it. Whenever a problem arises with your vehicle they quickly come and consult with you the best path forward to getting your vehicle fixed. I'm very happy with the service. I will definitely come back again and again. read more

They were very honest. Did not try to fix things that where not wrong with my vehicle

I was referred to Dillon's by dozens of folks from my neighborhood who vetted them for their excellent customer service and fair prices! I brought my vehicle into Dillon's for a second opinion, after being 'scared' by a mechanic that my car's brakes were in DIRE need of replacing and my family would be in danger if we drove it (scare tactics obvi). I told the Dillon's staff the 'issue' and asked for the opinions, and they were SO kind to me. As a woman, we can be easily taken advantage of at car shops for not knowing what's-what and believing a mechanic's word. They took a full look at my brakes/rotors and were able to find nothing wrong with the vehicle and made sure it was safe for me and my family! The second look was free of charge and he even explained in detail what the current state of my brakes/rotors were. I HIGHLY respect their honesty and transparency. They could have easily 'agreed' with the first opinion and swayed me into a brake job, but their honesty and kindness just gained a future customer!! These guys are honest and fair!! Highly recommend this family-owned establishment, and I will return if I ever need car service in the future :) read more

Went here to get my car inspected. The guy at the front was so patient with me. My kid was asleep in the backseat, so they let me keep the car running and performed all the necessary tests without waking him up. There is also a little dog park behind the office if you happen to bring your furry friends. read more

The AC in my car was not cooling under the hot Houston sun. New to the area, I Yelped and went with Dillon's because of so many excellent reviews. I was impressed with how courteous and informative the front desk help was. The interior was clean and spacious. Diagnostic and AC freon recharge costed $94 which was very reasonable. 2.5% discount if pay with check, debit, or cash. Free shuttle service covering Katy, Fulshear, and North Richmond neighborhoods. Dillon's will be my go to car repair shop. read more

Came here for an inspection. Don't recommend . They email Hustle you to get things repaired that still work. Then fail you for it.

Ive used them from their start at Katy Gaston/Fry , I still use them. They are honorable.

So I read all the comments and reviews on Yelp. Also as it turns out that this is the highest STAR rating place in Katy. I went ahead and went for it even tho I was skeptical. My car had brake issues, the day that I showed up they were able to drive me back to work in Katy. (Shuttle Service) Mid-day they called me to inform me of everything that was wrong with my car. They gave me options, talked to me about what was priority and discussed cost with me. They spent the whole day working on my breaks and around 5:45 pm sent the shuttle to pick me up. (picked up other customer as well) Friendly staff. (Driver and front reception people) Very professional establishment. Free waters and coffee as well. Would definitely come here again. read more

Dillon's Automotive - Auto Repair Near Me - Katy, Texas

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Let me start by saying that Mr. Rick Deleon is amazing. Very cool, very intelligent and extremely honest. He operates at a level of customer service that is beyond what you'd expect. I wouldn't be surprised if "Courteous" was his middle name, because he's got to be one of the most courteous people I've ever met. For that reason alone, you should come here. Just swing by and take a load off. He'll take care of you. Anyway, the oil change service is great and affordable. They top off your fluids and they are my new go-to spot for mechanic services. The cost of labor is extremely reasonable and they even let you B.Y.O.O (Bring Your Own Oil), which is great. I love this place and appreciate them very much. My only regret is not coming to them sooner! Thank you, Dillon's! read more

Dillon's Automotive - This is the person you need to deal with. He is AMAZING. Top-notch guy with top-tier customer service. A+! - Auto Repair Near Me - Katy, Texas

Always been a great group to work with, they take care of me so well every time my temperamental jeep decides to act up! Great shop can't say enough! Thanks yet again read more

Very friendly, top notch customer service. Spacious and clean waiting area. Highly recommended!

Fast, friendly, efficient automotive service. Came here to get my oil changed and they didn't charge me an arm an a leg (considering this location is in Cinco Ranch). The owner was very kind and let us know what was going on with our vehicle. The waiting room was clean. There is a complimentary desktop computer available to patrons as well as some free Keurig coffee, tea or bottled water. Will plan on coming back here in the future--for now when you check in, there's a $5 off coupon. read more

I was referred to Dillons by my Buddy Paul. I was driving my Son and Nephews Company Truck. It had a zillion issues. Jessie was able to diagnose what needed to be done to get it back on the road. Without costing the Company a fortune. read more

This shop totally screwed me over. They suctioned out and replaced my rear differential fluid when I went in there to have them re-seal the leak. So I had to go back and get them to redo it. Surprise surprise, my entire differential goes out 6 months later.... Also they changed my automatic transmission shift cable but left the new one resting on my exhaust. Yeah, that one left me stranded in the mountains when it failed suddenly. Thanks Dillon! Quality work! read more

I took my car in last week because it needed new break to rotors and pads. They told me it would be done same day if I dropped off in morning - I was shuttled back to my house and the driver was completely rude. When I would talk to him he would just ignore me and not respond. Then I never got a call about my car and it was 5pm so I had to call and ask for them to tell me they haven't even started on my vehicle yet and that my bill was going to be $1400. My sister overheard and said that it was way too much so we took it to another place to get a quote and I walked out of there paying $300 for everything that Dillons automotive was trying to charge me $1400 for. read more

I was referred here by coworkers and I'm so thankful I checked them out. I usually let BMW service my car but it's always overpriced. They quickly identified the problem areas and gave me a quote WAY cheaper than BMW. My car wasn't ready by the end of the day so they offered me a rental for the weekend. Amazing customer service! I will definitely return and tell my friends and family about Dillons! read more

Okay I see all the good reviews on here. Everyone was nice and courteous when I went for an inspection. But that's where it stopped. I was told my upstream oxygen sensor and Evap vent valve were bad and that it wouldn't pass inspection without replacing them. How much is that? I asked The sensor is about $200-$300 and the Vent Valve is about $200. Then labor on top of that to replace them. All in its about $700-$750. Wow! Sounds expensive. I think I'll pass and do some homework. My guess is a lot of people just say "oh okay go ahead" and wait in the lobby. I went home and got online and found the exact oxygen sensor from the dealer is $29.95. (See pictures attached) The vent valve is $32.95. So I bought them and then had a local mechanic replace them for $150. It took him about 45 minutes. Be careful and do your homework. Shame on the guy at Dillon's for trying to take advantage. That's bulls$&t! And they earned this one star negative review for not being fair and treating customers fairly. I won't find out if they handle their business better in the future because I'll never be back. read more

Dillon's Automotive - Auto Repair Near Me - Katy, Texas

Amazing customer service! This team is highly recommended. Very happy with the job they did on our vehicle.

i like this shop, they are very professional, well trained mechanics with enough experience to give me trust that i really needed. they are very helpful and will answer your questions. thanks guys read more

Definitely one of the more trust worthy places, they are upfront about everything. My wife has been going here for many years. Cory is always very helpful. They make it a non dreadful experience. The option to drop your car here in the evening and pick it up next day is very nice as well. All in all great local business and keep up the good work. Have used them for oil change, viper rubber change, etc. Always find a coupon on yelp or on their website as well. read more

Great service. Had coolant flush and alignment done recently. Was done quickly, no fuss, and with some discount. read more

Dillon's Automotive - Dillon's - Auto Repair Near Me - Katy, Texas

Great company!! I called and told them thinking I needed my car towed because the battery was dead. They said they don't make house calls but we'll send some one over and see if we can jump it. They did, it worked, no charge! So I tipped the guy and said have a blessed day! Honest, solid company. Thanks Dillon read more

This place always takes care of me for whatever I need! Came in to get my car checked before going on a long road trip and they did everything perfectly, and they were very helpful to me. They always put their customers first, and they will always tell you the truth, and do what's best for you and your car. I will choose going to this place over my vehicle's regular dealership any day. Love Dillon's!! read more

Very thorough and reasonable with the repairs we needed on two separate occasions...very comforting since we are in the auto industry, knowing that there is a place close to the house that we can rely on in a pinch. read more

Always so attentive when I have any concerns for my vehicle! They take care of you in such a timely manner. Rick & Corey are extremely helpful as well! read more

I'm extremely disappointed and very unhappy with the work they did.... They were quick but then tried to tell me I don't know what I'm talking about with my clutch..... I had a stiff clutch before now it's exactly like what my clutch was like when it went out ..... absolutely zero pressure behind it..... absolutely does not feel like they fixed it properly and they just want me to take the car instead of address my concerns about how it doesn't feel right!!!! They also did work to my vehicle that I never asked to be done and they didn't call to ok any of the work with me!!!!! read more