"EXCELLENT CUSTOMER SERVICE" The gentleman work at this location are very nice and kind. From the moment I walked into the location I was greeted by two gentlman who were readily available to assist me with my needs. As I approached DAVID, he greeted me with a smile early in the morning although I was extremely tired from working as a nurse the night before. I inquired about receiving an EMISSIONS test. He gathered all of my information ( INsurance card) and proceeded to provide an approximate time frame of 45 minutes. Now this was impressive to me because when you enter an establishment clearly in a work uniform it means I am going to work or coming from work. The mere fact he provided me with an estimated time shows he VALUES TIME. I accepted the estimated time frame and provided my keys. He offered me to have a seat in the waiting area and guided me to the refreshment area. I was so sleepy I sat down in those nice comfortable chairs and fell asleep. Literally before the 45 minutes I believe he was done and my car was parked near the front door so I can walk out and right to my car. You talk about service with a smile is an understatement. I am so looking forward to making sure I keep this location in mind for my car needs as well as referring them to others. Then I thought things could get no better than I receive a text from CHRIS the owner who thanked me for choosing them for my services and coming back if I needed more help. This is surely how you keep customers and welcome them into the AUTO FAMILY. The lobby is very nostalgic, clean and smells good to say it is a body shop. read more

Auto Check Elite - The front desk - Auto Repair Near Me - Katy, Texas

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HORRIBLE! ....kidding, continue reading my fantabulous review: I put in for a project on yelp, while closed AND on Father's Day, Chris immediately reached out. Okay great, found a place, but would they fix the problem in time for us. In comes David; he double and triple checked to make sure what the source of the problem was and was thankfully able to find the culprit. I'm so grateful to have come into contact with this shop. We were given a heads up to a future problem as to not burden us unnecessarily all at once (thank you). Also, was able to wait at home, they were so kind to get me a ride. We will be back for sure! Highly recommend to any all that need vehicle maintenance. read more

The oil change price was cheaper than the dealership. The decor reminded me of an older repair shop. Reading all the signs on the walls was nostalgic. I met a gentleman name Greg who has some interesting stories. The next storyteller was Henry. Mos (not sure if I spelled his name correctly). I will call Monday about my accelerator & brake pedals that came off. read more

I was looking for an auto shop where car ac can be fixed with reasonable price! So I called many places around me and many cost so much just doing diagnostic procedure I turned them down because of their ridiculous price offer. But I found this place after I called dozens of auto shop around! They run a diagnostic test for $70 and found a potential issue for my car! I was expecting to replace compressor and other miscellaneous AC unit devices but they made my car AC fairly cold without buying a new AC unit. Idk the technical words regarding to this but they found the issue that my car has too much air in the Freon gas pipe etc which made my AC blow hot during the day time. They extracted/drained those air and filled up Freon gas itself in it. I feel the coldness in my car! Thank you If you are looking for AC fixing place I highly recommend this place because of their friendliness and good service! Cheers read more

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Walked in without an appointment and they had the car fixed in a few hours. Brake light issue where the lights wouldn't turn off. Added an oil change plus bulb replacement on a running light. Great communication from the owner Chris. Well worth the cost. If I lived here I'd take my car back as they treated me great! read more

David Murff, Service Advisor and his team at Auto Check Elite are outstanding. I initially came in for an oil change and state inspection of my car. After completing the complimentary walk around inspection David identified several issues with my car. He took excellent care of everything and handled the warranty claims smoothly and efficiently and successfully obtained warranty approval for the repairs. I truly appreciate his professionalism, attention to detail and dedication. Auto Check Elite will definitely be my go-to shop from now on. Thank you! read more

Love this place! These guys take care of my high end cars and my daily drivers. Manager and owner always check in to make sure service was top notch. They will not disappoint! read more

Auto Check Elite - Auto Repair Near Me - Katy, Texas

fast inspection service. Model 3 state inspection took 10 minutes. Costed only $7.xx read more

The service was exceptional and the price was reasonable-will recommend to friends/family for sure! Thanks guys!

Recently bought new tires and needed an alignment done. Tire place told us to come here. $99 for a 3 year alignment was a great deal and I would give them 5 stars for this. However I asked them about changing our car battery and doing a coolant flush. They wanted $40 more for the coolant flush than the place we planned to take the car. We asked if they would match the price or move off their number and they told me to take the car to the other place!!! The car dealership ran tests during a recent oil change and told us we needed a new battery. I asked if they would change the battery too and they refused to do it without paying a $70 fee to test the battery. I explained it was just tested by the dealer but they didn't care! Had to go elsewhere for the battery too!!! One star for every service they offer other than alignments!!! read more

Auto Check Elite - Cool chairs for the waiting area - Auto Repair Near Me - Katy, Texas

Fast and friendly. Customer service was pretty good. I had an inspection done, in and out under 20 minutes. Reasonably priced.

Very rarely do reviews, but customer service was excellent from Casey. Everything was handled smoothed and professionally.

Loved it in here. Everyone was nice and friendly. State inspection was quick. Roger was awesome, informative and tbh, sweet. He gives a very grandfatherly feel and seems very friendly. I enjoyed it here and would recommend. read more

Auto Check Elite - Lobby - Auto Repair Near Me - Katy, Texas

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I'm from out of town and got a flat while passing through. I was waiting out front before they opened and Roger saw me and opened up his shop early to help me out. He had someone check out the tire to see if I needed a new one. He didn't charge me a dime... Definitely a shop with integrity. Thanks again. read more

Fast, reliable service. Dealt with the owner Milan. He was very professional They went over the vehicle thoroughly and found no additional problems. I appreciated the prompt service. read more

As a women going into an auto shop can be intimidating (and sometimes weird) but Auto Check Elite was a super great experience all around! The customer service was good and Casey was a big help. I brought my car here for my state inspection and was in/out within 20 minutes. read more

I called and scheduled a appoint for 1:30pm on a Thursday. I get here and I'm immediately greeted with such lovely smiles . Very very friendly staff . This place you can either make appointment or walk-in. Very clean establishment. They even have a pet big fluffy Labre doodle roaming around the waiting area ! He just had a 1 year old birthday . Gender neutral restroom. And for this being a mechanic place there restrooms where extremely clean . Shout out to the cleaning lady !!! Water and coffee station available along with the WiFi password . I came during the month of Halloween so the place is a little spooked out . But thumbs up there . Totally digging the vibe in this place . Replacing my lug nuts here . Nothing to major and also not to much cost either . Actually free cause of my warranty with discount tire . Mathew and Christine both very helpful . I got here like ten minutes before my appointment they pulled my car around exactly at 1:30 . Took them about 10-15 minutes to handle . Ten car garage availability . Plenty of business for these guys . They handle all major repairs . Any repairs . For a great price Me and my wheels are totally satisfied here read more

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So awesome the Team was able to order parts and repair my brakes in one day. They were all super professional and personable. Pricing is competitive and they extended a first-time customer percentage off as listed on their fb page. Shop and waiting area are clean and I was able to work on my laptop while waiting. Will definitely seek them out for future repairs. read more

I didn't like the fact that they wanted to charge a fee for a consultation, most places would talk and explain before charging for a certain job on a car, while these guys want the money upfront before they even look at the car. Thanks but no thanks. *Update. Went to Cinco ranch auto and they were able to talk to me without charging a fee, happily paid them to fix the issue on my vehicle. read more

I recently had to have some bodywork done on my car. I can't recommend Auto Check Elite enough! They were great to deal with and did excellent work!! read more

Matthew and the Auto Check Elite team were a pleasure to deal with. Quick background - Unfortunately for me my Range Rover Sport engine was deemed unrepairable after being diagnosed with a worn piston rod ring and worn crank shaft bearings. Only fix was to get the engine replaced. After getting an outraging quote from the dealer I went on the search for a 2nd opinion and alternative options. Decided to try Auto Check Elite following numerous recommendations. Ultimately ended up having the engine replaced for an OEM, rebuilt one for 1/3 of the dealer's cost. In addition, the engine replacement came with a 3yr/36k mi warranty, which ended reiterating my decision to give the work to these guys. After all said and done, had the vehicle back within a reasonable turnaround time and is currently driving just a well as it did before the engine failed. The shop is very clean and I left impressed by the people, capability, professionalism and price. Happy to say that they have found a new, long term customer and I highly recommend them to others! Cheers. read more

Precursor, I have almost 15 years of Automotive Experience Today I checked into Auto Check Elite with a car that was in perfect running condition, No Check Engine Light, Levels were perfect. They told me shortly after I dropped the car off (about 10-15 minutes later) the Check Engine light was on and said that this was a "Courtesy Call" and I would fail inspection unless I paid $120 for a "Diagnostic" that took 5 min when I took it to Pep Boys just down the street. If you have heard the horror stories about people who take advantage of people when they get their car inspected this shop fits that bill exactly. I got my car taken care of at Dillon's Automotive just down the road, and I would recommend them over Auto Check Elite any day of the week. Take this review as from an Industry Professional that needed a quick inspection done when he brought his car to Texas from his home in Florida On A Side Note: The manager did try to convince me to stay and he would do the diagnostic for free after I told them I would leave this review. I said No Thank You quite simply because I did not trust them to work on my car Response to owner's response below: Honestly I am really glad that you guys are not the welcoming committee to Texas. In my 15 years in the automotive industry I have never heard of such a customer dropping off a car with no check engine light, and 10 minutes later it's miraculously on Second I've never heard of someone charging $120 to plug the OBD computer in, these are things you are going to need to fix in your business plan if you want to succeed. Because if you don't fix these you're just a scammer read more

2 words: Immaculate service. These professionals do damn near everything. Great and knowledgeable service. Khrystina was amazing, she made sure I understood what was going on with my vehicle and definitely proved to me that they only provide the best and honest services. Definitely will be coming back for other services that I need for my vehicle. Amazing shop by the way! read more

I keep telling myself I need to write reviews for great local businesses. I feel it's important to let other people know about great products and services in our area. That exposure for the business and the experience for the consumer is key. Since moving to Katy over a year ago, we have had several auto issues. We chose Auto Check Elite based on its reviews. Without question, we are so glad. The people at Elite are what make the place so worthwhile. Matt, James, Khrystina and Alex are phenomenal people who go out of their way to make sure we are taken care of from start to finish. My mind is at ease knowing our family's vehicles are in good hands. read more

Thank you for the fast tire repair! Called in and was told to come down and they took my car in right away. I was on my way in less then 20 minutes! Super nice people, super service, earned my business going forward and my recommendation to friends and family. read more

I went there to do tire alignment and they told that there is leakage and needs 70$ additional to check it and later on it was water pump which they quote me 1800$ to change water pump, timing belt and anti freeze liqued. I was shocked about price so i went to another garage and got 1400$ so i called toyota and they qoute 1200$ ( Toyota official dealer is cheaper) in end I found a garage did same job for 800$ so i save 1k. Second time i have problem in brake as car is shaking while braking and since i did tire alignment there so i thought that they can check it but NOOO must pay for check up 70$ so i pay it so i will know what is the issue and was told that i need to change brake disk, pads, caliper and brake fluid and they quote me 1400$ so i called same garage i did previous job and he qoute me 500$ so again i save 1000$. I really dont understand why thier prices is extremely high and i feel they are cheating people for that. Ohhh i forgot to mention that NO ONE from staff was wearing mask at all including the person who is at cashier which is against the governer order. read more

Update 8/25/2020: This asshole of an owner named Matthew decided to show up and answer to this review! Why? Because I left him a big fat 1 star! I would leave you a -5 star if I can, especially after your arrogantingly stupid attitude, like you always think everything is your little way and there is nothing wrong with how you treat customers! Lets see you call every customer l****t, and s***t, and f***k, regardless how exciting your car fixing skill is, how the fuck r they gonna respond to you? Good luck with the no mask policy, i am gonna report you to BBB ASAP, and hope you and your family catch the virus soon! Love you! I been here twice, both times I didnt use their service because of rudeness. First time I was here I was asked to remove bolts from wheels so I can get a rotation from discount tires. The dude insisted on me purchasing a special tool for $50, only then he will remove them for me for another $100. If I get the tool, dont you think I would just go back to discount tire and have them do it for free?! Ended up going to the dealership and they have tools handy and did it for FREE. Second time today, I went in asking for recommendation for a collision center because my alignment was way out of place. This dude was NOT wearing a mask, looked apathetically and pointed at Caliber collision blankly. I told him caliber collision only take insurance and I didnt need to file a claim for something thats relative trivial (probably axel slight tilt or carrier replacement) and he just appeared uninterested. Well, thats why I will never do any maintenance work at your shitty store, and all those idiots are blind for giving you good reviews read more

Came in from out of town to see a shop I heard so much about. Wow! Impressive facility and the staff is very engaging. Being a shop owner myself, this place gives me some great ideas to bring home with me. Matthew the owner is an incredible guy. He makes me feel right at home. Can't wait to come back. read more

Auto Check Elite - The team - Auto Repair Near Me - Katy, Texas

I'll start off by saying, after being in the automotive industry for more then 20 yrs, I don't get impressed very easily when I visit shops. But I was invited to come check this shop out today and WOW, I was blown away. Absolutely top notch, and completely loaded with world class technology. I'll definitely be coming here for all of my service needs as well as referring them to anyone I know. Back to add to my review. I wanted to thank AJ and Matt for their help. I needed my car to drive straight and they took great care of me. I also forgot my dang oil change but I know I can count on Matt to help me there too. Left with a new set of tires, fresh oil change and an alignment. Now my car drives straight as an arrow. Thanks guy. I'll be seeing you again soon for my automotive needs. Love the shop, I'd live there if I worked there it's such a great place. read more

Matt was very rude. Didn't wanna take responsibility of a service that was messed up due to a employee on thier part. Very Very unprofessional as a business i will take my business else where from here on out. I advise to take your biss else where. read more

Was referred to Auto Check Elite by a gentleman at Discount Tire. Was having some issues with my brakes and rotors being worn. Took my car (2006 Jetta TDI) in first thing Saturday morning and was greeted by Alex. I was utterly blown away at the cleanliness and customer service I was given. His communication was very clear throughout the repair and he called me prior to performing work and gave me a price which included everything minus taxes. We agreed and they got to work quick. Received the car back and then some. They went out of there way for me and it showed. Auto Check Elite is 2nd to none in my opinion and you will have a hard time finding another shop with quality mechanics, clean environment, and crystal clear communication. Will be back for anything automotive related whatsoever. Thanks Alex and team! read more

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This is the nicest shop I have ever seen. The staff is incredibly inviting and you can tell they care about their customers. Auto check elite is setting the standard for auto repair excellence in Katy. read more

Auto Check Elite - Look at those shop floors - Auto Repair Near Me - Katy, Texas

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Auto Check Elite began by frustrating me with a lack of information while I was trying to help my mother (83 yrs old) with her car issue. They did end up sending over a complete bill with a better explanation of the charges (which is what we had asked for). I do understand their frustration in dealing with family members as well as the client. All in all, I can give them a favorable review even though it began a bit rough. They have always been very kind to my mother and for that I am very appreciative. read more

Best Customer Service along with Quality Work-I took my car for an Alignment when I arrived greeted by Roger. About 20 minutes later Roger very kindly explained to me after an inspection some other issues needed to be repaired. He suggested that they could take me home & pick me up when my car is repaired. In all the years of having cars no one has ever done this & I've have had to wait hours. Thank you, Auto Check Elite & Roger, for fantastic, honest & quality service read more

Great Service! Friendly staff! Honest! What more could you ask in an auto repair shop. Mathew and his team are great. The shop and the tech they have there is second to none. I had a problem with my Sequoia lacking power (and the 5.7L Sequoia does not lack power). I took it to another shop in Katy, they ran diagnostics and said everything was fine. I talked to a certified Toyota tech. He couldn't figure it out. Matthew and his team at Auto Check Elite found the problem in a few hours and fixed it for me. Not only that, they let me borrow their loaner car while they fixed mine. read more

Matthew and the Team at Auto Elite are amazing. They provide the best in expertise and customer care. I have 4 teenage boys and have seen my share of auto repair. =) If you are searching for someone you can trust, this is the place. read more

Very friendly staff, but the prices were deceptive. They called to tell me it would be $300 to fix the issue, seemed steep but I wanted a reliable vehicle. When I went to pick up the car it was twice what they told me on the phone. They then told me that that was the price for each wheel they worked on. They should have told me it was $600 if that's what it was going to cost. Will not go back. I don't hate the company or anything, but I can't trust them again. Would definitely NOT recommend them to a friend. Ethically questionable program they have here. read more

I am a single woman, and dealing with auto repairs is not something I enjoy on any level, but this place actually changed my view! I can't say enough about how much I like this auto repair shop. They truly are an honest and fair shop, and I was treated like family. I took my one and only car in for a brake repair. I was expecting it to be something major, and told them this when I dropped it off. They called a short time later and explained that there was no major damage, and if I wanted, I could have them replaced, but there was still a little life left on the current brakes. Because of past experiences, I was a little shocked at this very honest assessment, but it also gave me peace of mind. (I did have my brakes replaced) They knew this was my only car, and they finished the repair in one day so I could have it back by the time I was off from work. They also offer shuttle service and loaner cars, and they wash and detail the car when the repair is done. The price was very reasonable, and the shop was super clean. I will definitely use them again, and I'm encouraging my friends and family to do the same! read more

When I first walked in I was told I picked the perfect time to come in for my car inspection, and that I would be next. 45 minutes later not only had I not been helped but every person who came in after me had been helped. I felt foolish. When I asked for my keys because I was done waiting they said they must have misplaced my clip board. The guy who helped me didn't even remember why I was there. There had not been that many people who walked in after me. It was like the whole thing was unfamiliar to him. When they found my keys they said they would help me in 10 minutes if I wanted to wait longer! No thanks I had already wasted an hour of my vacation time from work. I wasn't impressed at all by the service, or the lack there of service. Read the reviews on here. I have no doubt they are all true. read more

We took my truck in for what we thought was a bad alternator, but right away Alex asked to personally double check it. I'm glad he did because it wasn't the alternator at all! We ended up leaving with a new battery and a 3 year warranty on that. When he called us the second time around, Alex suggested some other maintenance that should be done and well, it was about that time too! We were even able to add on an oil change without a problem. We were very pleased with everything. We made an 8:00 appointment and picked up my truck at 1:30. Alex was super helpful and informative which was super great. It's also really close to home for us so we'll definitely back! We have to! It says so on our receipt (another flush later), which is also super detailed! Anyway, make your appointment and go! :) read more