Great and honest service. When I had recall problems with my car, they informed me of what to expect, as well as recommending one dealership over another based on reputation. They're flexible in payment options as well as pick up. No fluid top off or air filter changes were pushed like so many other places. I really appreciate them just working the problem(s) I bring. Great place, friendly staff. Fair prices. Definitely worth a try. read more

They are always friendly and do a great job at a fair price. And they make a great cup of coffee!

If you thought that friendly, prompt and accurate service was a thing of the past, you were wrong! Auto Check is a clean, well-run, efficient, reasonably priced and honest business. These guys are simply great!!! I would highly recommend them, whether it is to replace a battery or to get your car inspected. I have done both and had an exceptional experience each time. read more

This is a great respectable shop, I recommend this business to anyone seeking an honest mechanic and someone to stand behind their quality of work. read more

Even for general service I only trust the professionals at Auto Check! These guys never have let me down...

Autocheck's customer service is always excellent. I've been a customer for several years amd always enjoy the interaction with the service advisers. Henry helped me today and always has a joyful spirit. See you next time! read more

Very prompt and professional service. Staff were friendly, did the work requested, and didn't try to sell me anything else.

I have been very pleased with the service from the team at Auto Check-Cunco Ranch. Their customer service is great. They offer clear explanations of the repair and offer recommendations/options as needed. Their pricing for major repairs beat those offered by the dealer! I really appreciate the Team at Auto Check! Thank you. read more

I just had an oil change on a new car, and it cost $260 for this or that, What do you think ?

As I have usually experienced: Good and friendly service at the front desk and speedy efficient operation in the workshop.

Auto Check has been servicing my family vehicles for years. The staff demonstrates integrity by giving you the truth on what's wrong with your vehicle, gives you options for your wallet, and if they accidentally caused something..they take care of it themselves. They do their best to fit you in their schedule and get your vehicle back in the road. Great customer service! read more

I have an Auto Check and mileage from my home, however I have used the Auto Check on Mason I'd for 8 years. I have found them to be truthful in business dealings read more

Second time visiting Auto Check CR. Once for inspection and most recently for an AC check/fix. The Service Manager, David, assisted me throughout my service visits. The team found my issue with the AC quickly and identified a crippling fuse as the culprit. They were able to preserve the fuse by cleaning it up, which I didn't expect at all, and the AC was running again. The AC issue identification service didn't take long and I would say for the price, it was reasonably fair; very one-of-kind in my experience. They ordered my replacement fuse as requested and received it within a few days. I went to the shop and they replaced it right away. The professionalism, knowledge, communication, and cleanliness of the shop will keep me as a lifetime customer. I highly recommend this shop! read more

Autocheck on Mason road has a great team. They go above and beyond to help you fix your car right. The owners Neal and Jim are both caring and very knowledgeable. Henry is so helfpful. I trust and appreicate everything they do for me. They are always willing to drop me at my store and pick me up. I am so grateful for this experience. Go to Autocheck Cinco Ranch, you will be glad you have a company you can trust. read more

The service here is always top-notch, they'll do whatever they can to get you in the schedule. Honest team of advisors. I've 5 cars here for various work. read more

I've taken my car here a few times. The guys are friendly, respectful and knowledgeable. Service is fast, they're very clean, and the fees are reasonable. read more

I would like to give a hour out to anyone looking for a great auto mechanic. I have been with auto Check on Mason Road for 10+ years. Easy to schedule any appointment large or small. David and John are friendly, trustworthy and knowledgeable of all types of vehicles. I give this business a 5-star review for quality, value and great service. read more

Came in for Tesla inspection, only $7 because it's an electric vehicle, that was a pleasant surprise. John the manager was friendly and provided helpful guidance on next steps regarding renewing my registration. The service was quick too read more

Absolutely won't use anyone else. They are honest, reliable and timely. I have never had a bad experience. I use them for 3 cars.

We always have Auto Check look at our cars before we go out on road trips! They're super thorough and reasonable with repairs!! It's great to have peace of mind on vacation that we won't encounter any car troubles on the road! read more

Have been here for years starting with the original owner Scott. Great service. Always give me a ride home since I'm close by. Dave is very helpful and will only suggest work that has to be done read more

I like having the maintenance reminder and the fast turnaround and reasonable cost for the service

I bought an old VW Rabbit convertible. They did a great job doing a "post purchase" inspection. A few minor repairs and one big one replacing the 42 year old catalytic converter with an OEM replacement. After driving the car several months I wanted to improve its ride. They replaced the shocks and struts and the improvement is amazing. They also replaced the 9 and 10 year old tires. They have been amazingly helpful and have not recommended any unnecessary repairs. I highly recommend them read more

Auto check Cinco Ranch provides an Excellent service, friendly staff, great value for your money

Highly recommend this auto shop. David is so helpful and professional. They helped me out of a bad situation with another shop, gave me a fair price on a new alternator, and a ride home while they worked on my car. I'm sticking with this place from now on. read more

Always great service. Whether on repairs, routine check ups, oil changes, or anything! Quality service and thorough explanations on whats going on. Not bad on the prices either. Have stuck to this shop for all my needs since the first time! read more

Horrible customer service! I've attempted twice to have my car inspected here. First I arrived and was told you must make an appointment for an inspection, "morning hours only because once our mechanic begins working on jobs he doesn't stop to do inspections". That was 6 months ago and I respected that decision and went elsewhere for my inspection. Fast forward, yesterday I called fir an appointment for an inspection on another vehicle. I was told there was no appointment necessary, "we'll squeeze you in regardless of the time you arrive". I advised employee of my attempts 6 months ago to get an inspection, to which he said "that guy was fired for saying things like that". I asked if it was better to arrive in morning hours, he said no whenever it's convenient for you. Well today I arrived at 5:35pm to get an inspection, and i was turned away because they cannot perform inspections after 5:30pm as the machine may cut off before they ate finished. I advised him of my call yesterday, and attempts to do 6 months ago, he apologized and said" that's a new employee that probably needs training". Offered to do it for free tomorrow. At this point I'm done, my time and effort is worth more than this. I've had work done her before and was pleased. That was before COVID. Unfortunately customer service disappeared after COVID, excuses being no one wants to work. Well at some point businesses have to take the responsibility of properly training employees, and taking responsibility when they fail. Don't continue to inconvenience the consumer that is trying to do business with you! read more

Took my vehicle in for a repair on Monday 1/2/23, I was called by David the following day and informed that the repair was completed, (Almost a $1000 parts & labor.) however during the process of the repair, the technician locked the key in the vehicle. The technician used a lockout kit to unlock the door. I was told the inside of the door was scratched, touch up paint was used (with out my approval) and they wanted me to be happy before I left the shop. I expected the scratch to be small and not a problem. I was wrong. In using the lockout kit, the technician left multiple scratches to the metal and destroyed the weatherstripping on the door. It looked like a child had taken a crowbar to the inside of the door. I asked the following questions and received NO ANSWERS. "Why was a window NOT ROLLED DOWN?!?" No answer. "Why was I not called when the keys were locked in the car to bring up a spare set?" No answer. "Why was a technician allowed to use touch up paint with out my consent?" No answer. That is by no means their right to do that, if you look at the damage in the photos it is clear. During my inspection, I was told by David (Service Manager) if it was his car, he would be pissed and that they would do what was necessary to make this right. I left the Jeep at the shop until my Body & Paint specialist was able to go by to give an estimate. No rental car was offered. I made the decision to leave the Jeep on the premise to prevent the shop from going back on their word to fix the damage. Why would I trust a shop that caused $1,000 in damages to the door and hood to hold onto their word?!? 1/9/23 Repair estimate is delivered to Jim Koehn (Part owner of the location and the Kingsland Auto Check), after looking over the estimate he says, "Well it looks like a wash with the repair and the cost to fix the damage." Jim expected me to be fine with calling the cost to repair the damage and the work already done as a wash, not pay anything, and move on. The lack of sincerity in his words was shocking coming from the owner. I explained to him, that they will be delivering the Jeep to my paint specialist & then retrieving the Jeep once the work was completed. At this point a "shop car" was offered as a rental (6 days after I trusted them to fix my Jeep and only offered because I said something about there not being a rental car offered) I declined due to them offering a "Shop Vehicle" and not a full rental from a company. The Jeep was finished Monday 1/16/23. I went by today (1/19/23) to close the deal and figure out what was fair to be paid. I went in wanting to be fair, I wanted to do what I believed was the right thing to do, I said that I would pay for the parts ($500) and not the labor. Jim stated laughingly that, "in no way was I (Jim) paying him (the technician) for that job." Referencing the work done by the technician on the Jeep and the $1000 in damages done. I offered the $500, Jim didn't counter and accepted. I got halfway home with the thought, "He knew he wasn't going to pay the technician anything, he could have helped offset the cost of parts knowing that ahead of time." In addition to not having my Jeep for 2 weeks, I feel like I was swindled out of $500. I went back and expressed my displeasure to Jim. I fully stated how I expected the conversation to change nothing and no refund or money was returned. Friends, family told me they would not have paid a penny & I should have listened. I wanted to be fair. Other Auto Shops said that they would not have charged the customer anything due to the negligence of the technician. I will not be returning to Cinco Ranch Auto Check. I advise you to go to Katy Auto Care off of I10. Ownership allegedly changed around 2 years ago, if you are considering this location or Kingsland, go elsewhere. read more

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Went in for vehicle inspection and was out pretty quick. Friendly guys. Have been taking my vehicles there for a few years

Been using this business for several years. Always honest and straight forward. Always use them for regular maintenance.

We took our car in due to engine light on. To our surprise they took care of it in one day. They were professional and didn't charge for the diagnostic test only charged for updating the computer. That was awesome and unexpected. We've done business with this location for 12 years. This is the best service. We've always and will always take our vehicles here. read more

I served my cat many times at this location and every time I left happy for the device I received. Quick , adequate and on time. They let me know the exact time it will take. I will definitely go back. read more

I have been taking our cars and trucks here since they opened 20* years ago and have always been happy with the service we've received and highly recommend as a trusted and competitively establishment. Whether minor or major repair, everything from oil changes, AC, electrical, including engine replacement at almost 300k they have always take great care and will not take our vehicles anywhere else read more

They were amazing! We are in town visiting my husband's grandparents (grandpa is in the hospital) and they needed an inspection to renew tags. I called and he gave me a few different times to walk in. Not only were they incredibly friendly but took amazing care of grandma. If we lived here we would use them. read more

Excellent customer service and very trustworthy! I am new to Katy and highly recommend them!

Kevin and Neal took good care of my old VW convertible after I had it towed in when it stopped running on a morning joy ride. They diagnosed and fixed the problem (fuel pump and filter, fuel injectors). Once they got it back up and running they spent extra time fixing a fast idle issue. Car is running great now read more

Always prompt and good quality work. They don't put pressure on you to perform work.

My boyfriend took my car here for an inspection yesterday and I think we've found our new place! All the workers here are so friendly and honest. Henry was knowledgeable and kind. We took our car to get a state inspection, oil change, AC fixed, and serpentine belt replaced. All of this for under $400! And we were always promptly texted or called to keep us updated on our car. They actually triggered the check engine light and let us know, and asked if they could keep it for the day to look at it. We woke up early to a text message the next day that our car was ready! So easy and by the time we got there, our car was ready to go and everything works perfectly including our AC which we've taken to numerous places only to have them put frion in it and send us on our way. Temporary fixes with big prices. On the other hand, Auto Check, is a trustworthy place that has super competitive prices with really friendly people. I truly recommend them if you need your car looked at! Thanks Henry and team! read more

I called to set an appointment for oil change and they promptly got to my vehicle. everyone was professional .

Trustworthy, excellent service. No surprises. Quality work. They have looked after my vehicles for more than 10 years