I had a great experience at CB, in and out with a routine registration. The mechanic even took me…read moreout to see my car lifted up so he could point everything that looked great and things to keep an eye on with no sales pressure at all - I've never experienced that level of care and thoughtfulness before! The entire staff behind the counter was extremely friendly, and I enjoyed hearing them tell stories of how they helped out strangers in need on an extremely rainy day. These guys are the epitome of "good Samaritans" and I'll be back for sure!

Mr. Pawlik, My name…read moreis Terry Coleman Jr. You have a problem in your shop? I had a complaint that I wanted to address in person to Jerome. He took the request as talking face-to-face as a threat. I saw the fact that he didn't want to talk to a customer face-to-face as a bigger issue any original complaint. He believed that I was upset so he felt necessary to contact my mother to, in his words "bridge the gap". Here is another issue that was bigger than the original. If a customer and a business has an issue, the customer's family members shouldn't be a part of it. Today I came in to talk to Jerome to voice my complaints and instead of listening to the customer, he tried to justify his actions. Instead of hearing me out, he attempted to downplay my concerns by cutting me off mid statement. I tried to remind him a few times that I have a complaint as a customer Jerome interrupts with justifications to 1/2 statements . I admittedly interrupted him when I wasn't being heard. He injected that he suspects its a race issue. I don't see this as a race issue. I have a customer complaint issue that turned into three and I'm still not being heard. I tapped on the table to emphasize a point and seemingly he saw that as a threat or intimidation so he hit the table extremely hard a few times seemingly out of fear or anger. So after 15 minutes of me not giving into his narrative, Jerome showered frustrating love upon me as a Christian brother. And then he kicked me out. I told him that he wasn't Christlike. He may be a Christian, but not Christlike. I gave Jerome an opportunity of earn a loyal customer and he failed miserably. The rest of your crew is awesome. I can say that with no equivocation. I especially like to single out Kevin. His customer service instinct are awesome. If he teaches as well as he performs, he should lead a customer serviceworkshop at Christian Brothers. Take care and be well, Terry Wayne Coleman Jr

Where in the word is Saul? I thought I had found my auto care shop. He was so insightful, knew…read moreauto repair well, and extremely professional and kind. I am so disappointed that he is no longer there, due to acquisition. I referred someone to the shop, and discovered this disheartening news.

I do not recommend this place for any type of car repair. The work done here is far below basic…read moreprofessional standards. I brought in my 2018 Cadillac Escalade, and everything went downhill from there. They damaged my wheels while replacing the tires. Then they charged me $12,000 for front struts and rear air bag replacements--only for me to bring the vehicle back because the front strut wasn't installed correctly. They claimed they were "under new management" and would "make it right," but nothing was ever fixed properly. They also insisted my spark plugs needed replacement. Supposedly they did the job, but the moment I picked up the vehicle it was ticking, running rough, and performing worse than before. They kept the car again and told me it was "good to go." It wasn't. The Escalade broke down on Saturday. I had it towed to Firestone, who immediately found an exhaust leak causing the ticking noise--and worse, they showed me the spark plugs that this shop installed. They were stripped. To make things even shadier, this place doesn't provide proper paperwork for the work they claim to perform. Between the sloppy repairs, the outrageous charges, and the lack of documentation, this shop is absolutely untrustworthy. I also contacted the corporate office and received no response. Save yourself the headache and consider bypassing this business. It seems their focus is on taking your money rather than properly completing repairs. No Customer Service.

Daniel replaced the failed starter in my 2015 Honda CRV. He ensured the wires were routed/fastened…read morecorrectly and did a quality job. He didn't rush his way through this "knuckle buster" car repair job. Highly recommended for auto repair.

Replaced windshield washer pump on 2018 F150 Top notch service AOK AOK AOK AOK AOK AOK AOKread more

Thank you Chris! I found him searching for a mobile mechanic on Yelp. I'm so glad I found him. He…read morecommunicated clearly and came out to check on an oil leak that started after I went to Jiffy lube on highway 6. Good news for me was that my oil leak was caused from a horrible oil change and filter was loose. I had Chris do an oil change and cabin air filter. He is trustworthy and honest.

Did not give me the courtesy of a response to my request for a quote on my Dodge Durango problem…read more If you don't work on my brand of vehicle just say so.

Oscar does great work with fair prices and you dont have to leave home. Definitely recommend!!!!read more

NO NO NO! DO NOT USE THIS GUY! Oscar made my appointment for 4:30 one afternoon. He showed up at…read more6pm. Got upset that my garage didn't have adequate lighting and he would have to use his own portable lights. He diagnosed my coolant was leaking and my thermostat and thermostat housing had to be replaced and coolant added. He let me know he doesn't like to talk while working so I said no problem. During the work he said something and I answered. He was then RUDE and said he didn't want to talk. I informed him I was just answering his remark. I paid him $350 for the work done. Even though he had been rude, I was considering using him again. Then, my car, 5 weeks later, started exhibiting the same symptoms as before he worked on it. I contacted Oscar, we made an appointment for the next day. No call no show. I then took the car to a qualified auto repair center and will now be paying over $600 to replace the thermostat, replace the thermostat housing that he cracked and add more coolant. I would give negative stars if I could! DO NOT USE THIS GUY!!!

These past few weeks when I have been struggling to use my car with two broken external handles, I…read moreWISHED I had the mechanical skills to fix my car. Since I do not, the next best thing was finding LA Auto which is Woman owned and Operated to fix my ride! LA Auto was brought to my attention thanks to the Projects feature in the Yelp App. I sent out a request for a job or service and Yelp broadcasted it to businesses to reach out to me concerning the service. I had initially had a different mechanic before LA Auto that was going to do the job, but a price change occurred before the vehicle was in their possession. Decide to nix that mechanic and go back to the drawing board acquiring estimates for the job. By this point, I had already ordered and picked up my parts directly from the dealership so they would match my vehicle. All I needed was the labor to complete the repair. I was really intrigued that there was a Woman owned and operated auto shop in Houston, so I decided to reach back out to the shop about an estimate for labor. My inquiry was Friday afternoon, so I didn't expect to hear back until Monday. Liz, the Owner, however, was in contact with me in and out the entire weekend asking for pictures of the parts to ensure they were correct for the vehicle based on the VIN as well as making sure they didn't need to paint the handles. She gave me a range on the price for the labor, which I could understand because she never saw the vehicle before- only pictures of the damage. We did most of our communication on Monday which offerred a great opportunity for me to get the car fixed that afternoon since she had an opening. I honestly thought I may have to come back another day to get the job completed because EVERY OTHER BODY SHOP I SPOKE TO said I would have to drop the car off just to get an estimate. I did that with one Pearland body shop and received a quote of over a THOUSAND dollars just to fix some handles! They even stated the labor was high because the panels of the car had to be removed. Thanks to Youtube, II knew that was not the case and Liz the owner and my mechanic confirmed my research as she completed the work on the vehicle in less than an hour WITHOUT removing the inside panels. She worked fast and I was even able to see her work from the office which provides a chair or two inside for waiting customers. A/C is blizzard cold inside the waiting area, so bring a jacket. This is not your car dealership waiting room with tvs and refreshments, so bring your own, but Liz worked so fast I didn't need to indulge in either! Really friendly, sincere, and affordable service from Liz at LA Auto. I am so glad to not only have my car repaired (FINALLY, with the exception of one small part that the dealership gave me in error that doesnt affect the main fix) but I am so estatic to support a small business owned and operated by women. I am telling everyone I know about LA Auto if they ever need repairs on their vehicle. This place is a real gem and deserves to shine!

Was searching for a shop to install lowering springs on a supra. Discovered this place and saw…read morepositive reviews. Staff was professional and provided a reasonable price. They did an amazing job. Thank you. Would definitely recommend.

I called, asked for a VIS, he told me to come in, I was in and out within 10 Minutes, like he told…read moreme on the phone!!!! He also did work on my car maybe a year ago to replace some some coils I believe, and my car has been running perfect since!!!! I recommend them to everyone!

Yep - back again... another year, another great update. I am STILL a loyal customer and they are…read moreSTILL cranking out the hits! My son is also a devoted customer here with his Camry - so now it's my Rav4 and 4Runner along with his, the whole family Toyota collection lol. They are consistently friendly, prompt and efficient. I haven't had any issues with anything from them and the shuttle service home while they service my ride is TOP TIER!!! ....see yall next year! lol

I recommend you bring your car problems to these guys. They treated me like family. They have my…read morebusiness from now on love this place.

This place is honest and dependable. Best in Richmond! Give them a chance you won't regret.read more

They are quick and efficient i have had two tire issues and one had a broken rim they assisted me…read morewith finding a new one with a reasonable price .

From the owner: Used Tires starting at $45+! Tire/Flat Repair starting at $15+! Wheel Alignment starting at $60!…read moreAffordable auto repair!

Needed a front end alignment. They said they tried to do it, charged me $80 plus tax and explained…read morethat it couldn't be done totally correctly unless I come back and they install a camber kit and charge over $400 for it. Took it to Carmotive Total Auto Care off of Beechnut and Hwy 6 a few days later and without having to install anything they did another alignment and now it's perfect. I won't be going back to Firestone.

I've always had good service at the Grand Parkway location without extremely long waits. They honor…read morelong term agreements to maintain tire rotations and maintenance when needed. Complete car care is offered but I've never gone beyond tire service. The cost of basic tire repair is very reasonable.