Recently bought a new 2026 WRX from this dealership and had a great experience working with Steven. From the first online inquiry, he was very straightforward without any of the extra fluff or sugarcoating you may get with other dealerships. We were able to negotiate a final OTD price along with a very close offer on the old Subaru we were trading in before every arriving at the dealership. Negotiations on the trade-in went fairly smooth as well once we got to the dealership to finalize everything. If you're in the market for a new Subaru, I would highly suggest checking this dealership out and working with Steven. Thanks again!! read more

By Far the worst customer service ever, Was completely taken advantage of because I was 19 at the time buying my first car and knew nothing about cars and how buying a car would work. When I tried to cancel my Warranty and gap after getting another car somewhere else they told me I had to fully pay off my car before I could proceed (i traded it in) so I had the car salesman call himself to talk to them and they hung up on him multiple times when he told them they were trying to screw me over and then just stopped answering as a whole. Originally sold me my car with a nail in my tire and a TPMS issue that I didn't know about and they weren't bothered to say anything. I so badly wish I never went to this place and wasted almost two years of my life paying for a POS that I overpaid for. read more

I had the worst dealership experience of my life at West Houston Subaru. My ordeal actually started last year when I went in for a battery replacement. I told them my power windows were randomly unresponsive. They replaced the battery but ignored the windows, telling me to "revisit if it gets worse." The windows did get worse, becoming a major issue on a recent trip to Austin. My car only has 34k miles on it. I went in last Friday, was told to make an appointment, and returned on Monday. Because my time warranty had slightly expired (despite being under the 36k mileage limit), they said they needed approval from Subaru Japan. They gave me a ride home Monday, but on Tuesday, when I tried to arrange a ride back, they gave me the runaround, claiming their drivers were off (even though I literally saw the driver from the day before). Needing our car back, I paid for an Uber. When I arrived, the service advisor handed me my car key--but it was broken and missing a piece. They told me I would have to drive all the way back just to pick up the missing piece whenever they found it. When I asked them to mail it to me to save me the trip, they refused with a terrible attitude. Then, the manager came out and escalated the situation to a shocking level. He claimed they couldn't service the car at all because their system showed a different name, falsely accusing me of not being the original owner. I explained it was a glitch in their system, but he completely refused to ask for my registration or proof of ownership. When I demanded they at least fix the key they broke, the manager told me I was "blacklisted," no longer welcome, and kicked me out. I had to call the police, who informed me this was a civil dispute and advised me to sue them. Avoid this dealership at all costs. They ignore your initial complaints, damage your property, refuse to take accountability, and treat loyal customers with outright hostility. read more

I purchased a Subaru in October. Tim Tham was my salesperson. He was very amiable and helped me take out the rubber mats and other items from my older car I was trading. I returned today to get my plates. He was there and put them for me. I had questions about some car features and he sat in the car to explain them to me. Go see Tim for your Subaru needs. read more

West Houston Subaru - Car Dealers Near Me - Houston, Texas

Subaru owner since 2020. Never had a big issue with their customer service and maintenance. Felt taken advantage of on my recent service. Customer service failed to offer different/cheaper options that were definitely available. Waited almost 3 hours just to find out they didn't have my part. It feels like they don't really care about their customers at this location. Doubtful I give them any further business in the future. read more

My husband and I have been talking about buying another Subaru. We drove around the parking lot and found one we liked! Soleman approached us in a friendly manner and told us about the vehicle and asked if we had any questions. We wanted to test drive and he graciously helped with that aspect. We decided to purchase a Crosstrek! I was able to say hello to my former saleman Errol and met Karen in finance. This is my second purchase from West Houston Subaru and both times were unstressful and relaxed! This is how car buying should be! Thank you Soleman, Errol and Karen! read more

Been on hold for 45 mins waiting for someone to answer phone. Big thumbs down for customer satisfaction and no I won't like you on Facebook since I've heard your ad 85 times while waiting on hold. Clearly no one wants to answer phone. Excellent customer service is absolutely bogus. read more

The first week of January, I purchased a 2024 Subaru Crosstrek Wilderness from West Houston Subaru. With the warmer weather we've experienced, I needed the AC and noticed it wasn't blowing cold air- was blowing around 80 deg. Made an appt to take car in for service for 2pm on February 6th, at the same dealership- West Houston Subaru. I planned to wait while they repaired my vehicle. Even took 1/2 day PTO to do this. At 4:35pm, the service desk called me from their waiting area and said there was a loaner car available for me, as they needed more time to determine the AC issue. I left and went home. Through the Subaru app "Starlink", I was able to locate my vehicle. It had stopped as of 4:30pm that day, in the Jimmy Changas parking lot off I-10, a few miles west of the dealership. The vehicle didn't move until 1:15am Friday Feb 7, and was then located at a residence in Cinco Ranch around 1:45am. I had a work meeting Friday am and wasn't available to call the service rep Amanda until after 9:30am. I was calling to inquire why my vehicle showed such odd locations. Finally, the service manager Javier came to the phone to tell me of my vehicle being in an accident (note this is in excess of 12 hours since accident) while being driven by their mechanic on Thursday afternoon. I've been told it was the other drivers' fault, and he waited for HPD to file the police report. I questioned why my vehicle was driven to a residence, was only told "because the dealership was closed." This is the WORSTT NEW CAR EXPERIENCE I'VE EVER HAD I now have a car with 2000 miles, that has a permanent accident reported and attached to the VIN, and has certainly diminished the value of my vehicle. I have asked for the dealers' assistance to get me into a vehicle like the one I purchased, similar miles, etc and every 'option' they've given me will cost ME more MONEY and they're completely protected. Why and HOW can they get away with this?? read more

I talked with a dealer that I wanted 2025, Wilderness Forester. He said he have it. I drove from Austin to Houston. Guess what? He said he doesn't have it and sold it. Nope I don't trust him. His name is Tim. read more

The two hour while you wait service took 3 1/2 hours. Communication was lacking and the dealership clearly does not respect customer time. Their apology falls a bit flat and does not really acknowledge their part in making a customer waste the better part of a day for a simple oil change and tire rotation. read more

I purchased my new Crosstrek at West Houston Subaru last spring and the experience was seamless and actually pleasant! When it was time for service (first four are complementary) I returned to Western Houston Subaru even though it's not the closest Subaru dealership. Well worth the trip! Clean, comfortable waiting area, assortment of free beverages, courteous/efficient staff and minimal wait time. I am still very pleased with the entire experience read more

Working for days with a sales rep to buy a car from them. After getting the numbers and details worked out and taking time off work to drive to them from 3 hours away, they sold the car out from under us. read more

I had the worse experience here at this location. When the sales person could not get me the information I requested he had the gall to ask for me to buy the vehicle even though I told them I did not want anything added to the vehicle beyond factory items. They tried to charge me almost 2,500 above what they quoted me online me and over the phone once I got here. I will not come back to this place again. I will take my business to Superior Subaru as it was the next closest place to them and they do not add items to their cars. They gave me a straight offer and off I was in a new Crosstrek. Heck, West Houston had extra items they charged for on their used vehicles also when I went to look at them the same day. How are you going to charge for stuff you put on a used car? P.S. - All of the sudden after I posted on Google reviews now they want to reach out and try and fix something that should have been the first time when I was at the dealership. Y'all go to Superior they are close. read more

Sep 30th - took my vehicle in for a scheduled service and oil change + asked them to check on the battery since I have replaced 4 batteries over the past 18months. They said there was an issue with the battery drain but they were unable to update the software and would need to order parts and have me bring the car back in. Over the next 3.5 weeks I never got a single follow-up email or call, each time I called they acted like they had no idea what I was calling for. Eventually after the 3rd call they said the part was in and I should bring the car in. Nov 1st - I brought the car in and was told that it would be ready that night/tomorrow. I waited but again no calls. Nov 3rd - called and was told my car was not ready. Nov 6th - I again called again and asked for an update on the car. I was told they didn't know where my car was and would have to call me back. I got a call back from them ~6hrs later saying that my car was ready and that they had updated the software. I questioned why I had to bring my car back in if they only needed to update the software and why they hadn't done this the last time I had brought it in, they didn't have an answer for this. Nov 7th - went to pick-up the car, the paperwork states that there was no issue with the battery/charging system and no updates were done. Additionally, there is a large tear in the front driver seat. What an unbelievably bad experience which is amplified by having purchased 2 Subarus from this dealership and have done all my services at this dealership as well. read more

This is an update from my previous review from 2 years earlier. The service dept underwent a complete staffing change: new service mgmt and new service reps. The biggest change for the worse has been the degrade in customer interaction. There is an attitude of arrogance with this new service staff that did not exist with the previous crew. In particular is one service rep who has a serious attitude. She loves to get into arguments with customers. Warm and friendly of the previous service team have been replaced by arrogance and argumentative spirit by the new team. Overall: 1 star. read more

This car dealership knowingly sells lemons to customers. Be wary as the polish on the front of the vehicle looks good, but they don't fully disclose most recent vehicle data and didn't properly record known problems before selling the vehicle to third parties. read more

So far so good with the preowned Crosstek we recently purchased with the help of David. Two days after we brought it home, we noticed the AC wasn't blowing cold. I called David and he got it fixed for us. Will update if anything changes, but so far, we are happy. See David if you're looking for a preowned Subaru. read more

slowest parts department of any subaru dealer Ive been too. Every time I stop here. took 15 minutes to get a couple of oil filters! Yet another reason why I wont buy another Subaru. read more

Mr. Joon Kim is the man! Initially I went to north Gillman Subaru to purchase a WRX premium...horrible experience. Called Mr. Kim the next day and let him know I had already spent 4 hours at a dealership for nothing and wanted this process to go as smooth as possible. It was perfect, car was ready, test drive was quick. Finalizing paperwork and getting to finance was efficient. They got me a lower interest rate than I was pre approved for and my monthly payments are lower than expected. All together I would highly recommend this dealership to everyone. Couldn't be happier with my purchase and experience! Thank you west Houston Subaru! read more

West Houston Subaru - Car Dealers Near Me - Houston, Texas

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When I first decided to buy a Subaru at this location, it was a sport for the sales/finance guys to part me with as much money as possible. I should've walked away, but they wear you down with the amount of time they get you to invest in the process. They were excited to tell me the specific car I wanted was found in Texas and they'd get it for me as soon as possible. After a couple days I thought to search its VIN and was angered to find it was simply in The Woodlands. I demanded they have the car ready that day and they did. I thought the Service Dept would be a better experience, but each time it takes several hours and a lot of money to get anything done. I thought I wanted a dealership experience having a new car, but I never feel good after my visits. I have several referrals from others to try their mechanics, and I think I will. read more

I brought my Subie in because of a recall that occurred while I was driving home from my sisters. First let me tell you how friendly and easy it was to schedule online, there was no pushy, slimy sales person, and I picked my time. Second when I arrived, Chris greeted me very professionally, and gave me expectations for the recall. During the recall the master mechanic found the back wheel baring were extremely loose and worn, so Chris came out to the waiting area, and brought me into the garage. We carefully walked over to where my car was and Chris discussed my options. I obviously wanted to go with the safest so I had all of them replaced which to me was a huge disappointment to other businesses that "checked" my vehicle from bumper to bumper 3 times prior and never mentioned this. Chris said this had been on going for quiet sometime. SUPER BIG THANKS AND SUPER BIG THANKS TO SUBARU FOR NOT INCREASING CAR PRICES!!!!! read more

West Houston Subaru - Quiet lobby with yummy snacks - Car Dealers Near Me - Houston, Texas

Honest, transparent and very accommodating. For someone who purchased dozens of cars over the years, buying from Chris Louis a new Forester was the best experience I ever had. read more

I had been very excited about the Subaru Forester I found and was pleased with the deal we negotiated on the purchase. Then it was time for the trade. I was offered $500 for a vehicle with a valuation of $5,000 to $6,400. When I questioned this, I was spoken to in an amazingly condescending way with such thinly fueled sexism that it soured me on the entire deal. This felt like an unnecessary low ball tactic, especially given the condition of my vehicle. Ultimately, I could not trust a business that would undervalue my trade so drastically and disrespect me as a woman. Buyers beware: ensure you're getting fair treatment when trading in your vehicle. read more

I just bought a beautiful Volkswagen this week with all the bells and whistles and guess what?? I can't even drive it. The salesman told me the car was fully serviced and that they buy the best cars at the auctions. The AC doesn't work, the engine light came on and the car's rpm is going insane. The car is also making this loud screeching sound. I can't move the car now and he asked me to wait till Monday to go get it check out. When I bought the car CASH!!! I WAS ASKED TO SIGN AN, AS IS. I figured, the few scratches and loose sunroof cover for the sunroof and small tiny dents. I never imagined the engine or anything else would be this bad. Anything they'll have to do They're going to make me pay for. DO NOT BUY A CAR FROM THIS PLACE!! THEY ARE FRAUDS!!! The car may look beautiful on the outside but the engine is crap. The thing too is, they purposely turned off those engine lights, so that's definitely fraud and they knew darn well this was going to happen. I can't drive this car or go anywhere and I know they aren't going to help. Now I have to hear from all the men at work that they told me so. They told me not to trust that dealership. I didn't want to believe them. I should have listened. I'm going to get the grizzy's hood news involved if this doesn't get solved correctly. Signature or not, a car from a huge dealership in KATY TEXAS should not be sold like this. What a shame and embarrassment. read more

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They shipped the wrong part twice now and fail to reconcile the issues. Blamed it on me the first time so now I am out of pocket on two wrong parts. Daniel from the parts department should look into better customer service. read more

West Houston Subaru - Car Dealers Near Me - Houston, Texas

Friendly staff, snacks in the waiting room, chargers for your phones and even a private room if you need a quiet space if you need to keep working. Only negative thing is the AC is always too warm. read more

The dealership used to be an awesome dealership. However, since they fired the service department advisors and replaced them with new people, the service has not been well. Nowadays, service dept. is mostly trained to "upsell" goods and services. My friend had her oil drain plug stripped when the tech at this dealership stripped the plug. They lied and told her that the previous tech at another oil change shop stripped the plug. She will never return for service at this dealership. I visited the dealership for a service to replace the odometer. They originally offered $150 for the service. After they talked with the subaru of america tech line, they increased the price to $300. I avoided the service dept. at this dealership, and I have done the service at another Houston subaru dealership. The parts dept. is helpful, and I give three stars to the dealership for the parts dept. read more

Went in for a used Dodge Avenger that was sold that morning... however, I am a huge fan of Subaru. Safest most reliable cars on the road today. This car was for my son... Matt Zimmerman let us know what was available... he was patient and kind with me as I had a budget in mind. My credit is shot due to student loans but he was able to work with me and my husband. We ended up with a Subaru legacy and couldn't be happier for my son! Thank you Matt for looking out for my kiddo!! My next car, will be another Subaru. I've had a forester and Tribeca but really want an Outback!! So, Matt will help me then too! Great company, great experience! read more

We ordered a new Crosstrek from John "Fitz" Fitzgerald. He is very laid back, honest, and has a wealth of knowledge of these cars. Unlike many other dealers, they are not overcharging for the cars in this tight market. Overall everyone we dealt with was very friendly and helpful, and nobody used any high pressure tactics to get us to add or buy anything. We'll definitely be buying our next Subaru here too. read more

West Houston Subaru - Our Crosstrek awaiting us to take it home. - Car Dealers Near Me - Houston, Texas

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I'd leave zero stars if I could about their service department! My friend and I along with my two dogs were driving from Florida to Arizona when I began having electrical issues that affected my odometer, gas gauge, etc. these issues affected the cars ability to accurately detect how much gas I had left in my tank. I was extremely concerned, I considered this an emergency and pulled in to this dealerships service department. The electrical readouts had me concerned that the electronic ignition might also be affected! The young man I spoke with could have cared less! He refused to call over a mechanic, refused to run a diagnostic and his best advice was put gas in it and see how much it takes. The real reason he didn't want to do anything? He admitted that because it was 4pm and they close at 5, no point in even trying to find out what was wrong. I had to leave it overnight! What is especially disturbing- Subaru prides itself in its support of pets, of pet adoption, etc. he saw my two dogs and rather than trying to live up to Subarus support of pets, he instead blew me off simply because he wanted to go home. What a disgrace to Subaru! This young man needs some serious customer service training and needs to be reminded that Subaru prides itself on its commitment to owner satisfaction and to supporting pets. I guarantee my Subaru dealership in my hometown would have done whatever they could to help me. But not this guy. He didn't want to be bothered. Shame on you west Houston Subaru for employing such an uncaring and selfish young man! read more

Update from last review, I used too come to this shop for years. There staff has turned over many people have left. I found my favorite advisor at #### suburb in Houston. They shared with me that a guy named Steve ran them off from west Houston. After hearing this I starting looking at my invoices from them( west) many air filters later. I had the original air filter. Yet paid west side 3 times for a new one. When brought to Steve attention and speaking to me. He told me that I'm a women that doesn't know what I'm talking about. They may be true that I don't know what I'm talking about. As I brought my car there for read more

I am taking the time to write about my recent experience with the West Houston Subaru Service department. I took my car in yesterday because my Crosstrek air conditioner motor would not blow on high. I need to note at this point that I have an extended warranty on my vehicle and had the air conditioner compressor replaced at the beginning of the summer. In addition to the air conditioner motor, I asked for a battery check and oil change (because why make another trip in a few weeks). When I arrived, I was informed that diagnosing my air conditioner would cost several hundred dollars. I referred my advisor to my warranty and he suggested that I would need a different diagnostic for slightly less. I calmly but firmly told him that the air conditioner motor is fully covered under the warranty and I would refuse to pay for unnecessary diagnostics. I reiterated that I did want them to check out the battery because it has been a long hot summer. I also stated that I had to have the car back by 4:00 PM today. Last night I received a call and was told they have all the necessary parts and my car would be ready this morning. I texted a little after 11:30 this morning and then called a little before noon as I had no response. The first call simply hung up on me after about 10 minutes. I called back and held another 10 minutes and was told I could pick up my car in 30 to 45 minutes. On arrival, I was ushered over to the cashier (who at first gave me the wrong bill in excess of $2,300) and finally paid and was handed my keys. When I got in my car to leave I glanced at the paperwork and my battery level was in the red zone. This was never mentioned to me at any time during or brief conversations with the staff. I thought about going back in and seeing if they could swap it out for a new battery but decided that not only did I not want to be without transportation for another day, but if they wanted my business they would have mentioned it and tried to ensure my vehicle was operating safely and properly. Instead, I drove to NTB and 30 minutes later drove away with a new battery. I do think I will find another place to do business with in the future. I am sure they will place a greater value on my time and business than West Houston Subaru seems to. I wish them well. read more

My husband and I have been car shopping for a while and have had a horrible experience at other dealerships. We ended up here and met sales associate, Simon Seruya. He took us on a very informative test drive, explained all the features of the vehicle, and spent a good amount of time with us. He never pressured us in any way and made us feel incredibly comfortable. He was able to order us the best vehicle for our family with no dealer add ons. This, so far, has been the best car buying experience we've ever had. We look forward to getting our car when it comes in! read more

West Houston Subaru - Business card - Car Dealers Near Me - Houston, Texas

Service department very rude , blunt, don't hear you out , unfriendly and , unhelpful..

I took my car in for a new wheel and told them my wheels weren't balanced and were shaking and they said they would put a new wheel on it and balance the tires. On top of that an oil change was performed. I got the car back and it still Shook and they didn't give me an oil change sticker. It was not good service for going to the dealership. I should have taken my car to Gilman but I chose west side because it was closer. Their prices on parts is cheaper here at west side over Gilman but I prefer the service done to my car at Gilman because the work is always done correctly. read more

Simple 12,000 mile service, squeaky brakes, TPS light. It took them 8 hours to complete. The customer service person in the service department was rude and tried to tell me what was wrong with my car before even looking at it. She was wrong, told me everything was fine. TPS light still on and brakes squeak worse now. They really aren't to be trusted. Go to another Subaru dealer if possible. read more

I have to give the service director, Collin, a lot of credit for fixing this issue as soon as I discussed it with him. I should have updated this review a while ago but honestly forgot about it. Like I said, the service has always been great and the people are friendly and easy to work with. The original issue was just that I couldn't speak to someone in servicing or really get a hold of anyone without driving in because of what appears to have been a breakdown with the system of putting customers on hold. I'm very happy to say that all of that has been resolved and now you can easily speak to someone on the phone. This current review is purely for the service department, as that is all I really deal with at this point. read more

Had been texting back and forth about trading my car in for two days. I was very up front about the target price for my trade and new lease. The salesman asked me to provide him with all of my info and I did, including all of the relevant details about my trade in. He got me "very close" to my target monthly price and told me he was "sure he could make it work" if I came in with my car. I finally agreed. I was there for over an hour before he came out with much higher numbers than previously quoted and then he told me he wasn't even sure if they could do a trade deal with the particular bank that holds my current lease. Totally hid the ball and totally wasted my time. Would not go back. Highly recommend shopping with Gilman instead. They couldn't do any better on the price, but at least they didn't waste my time with nonsensical explanations. read more

Purchased two vehicle's from this place - Outback and Ascent. Really enjoyed the experience for over a decade. Unfortunately, service department has gone south. Recent experiences have been rock bottom poor. Most surprisingly, is they just do not care. They couldn't be more bored with fixing their own mistakes. Moving forward, I'll be realigning with another Subaru dealership for service support and future purchases. Was a nice place while it lasted... read more

Unhelpful, unfriendly, comes across arrogant. overpriced with additional fees. No straight answers, likes to give you the runaround. Don't waste your time here, because they are good at doing that. read more