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    Katy Honda

    1.9 (484 reviews)
    Closed 9:00 am - 8:00 pm

    Services - Katy Honda

    Auto brake repair

    Auto engine repair

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    Gabi H.

    How I wish I would have read these reviews before coming here. I came here in April because my right rear car wheel was not holding air. As we know, cars are machines with the capability to cause extreme damage, so an issue like this was a major concern for myself and other drivers. When I arrived, I was very clear that I wanted my tire looked at and I really was not interested in any add-ons. I know being a female and not having a ton of expertise in this field, sometimes that causes predatory behavior to happen with the hope to upsell items that are not necessary. I was assured that that wheel would be looked at and my sales associate James Na was very good at finding commonalities with myself and him, mainly around teaching, to get me to trust his intentions. I truly am a person that trust people in their craft and don't lead with the idea that I will be scammed by said person. Especially since every single sign in the Honda Katy center (as I sat there for over an hour) was a "customer creed" talking about customers being right and deserve l the best care. Ironically, that was not my experience. When I got my car back they assured me that the tire was fixed and they also talked about potential other problems I should fix as well, highlighting the safety concerns if I don't get them fixed.I trusted their suggestions (my mistake) and I ended up spending about 600 dollars that day. When I got my car back, not even 20 minutes later the tire pressure light came back on. I arrived home and my fiancé let me know that the car was still not holding air. I called Katy Honda back to let them know that I was disappointed since I spent so much money and the reason I came in was not fixed, and they did not call me back. My fiancé ended up calling on my behalf and they were very accommodating to him. They ended up calling me back at work but I was not able to answer. I did send a text message to let them know that I could text, but I wouldn't be able to call in that moment due to the nature of being in education. My schedule is tied to the school day. On the topic of being in education, money decisions like this are not taken lightly due to the financial burden they cause, so this was a big deal to me. To this day, I have yet to receive a text message back, addressing any of the concerns and safety issues that they have caused due to not fixing my tire. I ended up cutting my losses with them and going to discount tires in Katy, which were extremely helpful and accommodating. I highly recommend going there. This experience has been very disappointing and further caused my wariness with going to car dealerships. Do better Katy Honda.

    I set an appointment to look at a car and when I got there the car was sold. While I was waiting at the dealership the manager I'm assuming accidentally texted me saying to "SHOW HIM A DIFFERENT CAR OVER HIS BUDGET" This dealership gives off sketchy vibes and I would not recommend

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    11 days ago

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    Lithia M.

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    5 days ago

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    3 months ago

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    1 month ago

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    2 months ago

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    6 months ago

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    4 months ago

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    9 months ago

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    5 months ago

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    9 months ago

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    5 months ago

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    6 months ago

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    8 months ago

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    8 months ago

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    4 months ago

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    4 months ago

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    2 years ago

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    2 months ago

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    2 years ago

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    1 year ago

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    1 year ago

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    1 year ago

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    2 years ago

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    1 year ago

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    3 years ago

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    8 months ago

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    2 years ago

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    1 year ago

    Thank you Doug Torres from parts department you definitely helped me tremendously throughout my time at the dealership

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    3 years ago

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    8 months ago

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    1 year ago

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    2 years ago

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    2 years ago

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    Page 1 of 13

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    Review Highlights - Katy Honda

    Our latest car buying experience was a great one, we had the best salesman I've ever dealt with!

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    Discount Car Care - Reception

    Discount Car Care

    (63 reviews)

    DO NOT TAKE YOUR VEHICLE HERE! I've given this shop multiple chances, but unfortunately, my…read moreexperience has been nothing short of criminal. I have spent over $4k over several months for the same unresolved issue. First, they misdiagnosed it as a bad throttle body. Then later admitted it never need one. Next, they claimed it was the PCV valve, which they had already replaced two years prior. When that didn't resolve the problem, they said I needed a new water pump and hoses, which failed to resolve the issue. Finally, they told me I needed a $4500 head gasket repair. At that, point, I sought a second opinion at the dealership. Only to learn the problem stemmed from the previous work, which had not be done properly. I am a teacher who cannot afford to pay thousands of dollars for "guesswork." Despite multiple chances, the shop has not offered any refund or attempt to make this right with me. At this point, based on the actions (or lack there of) of this shop, I no longer believe this is a case of gross incompetence. I believe it was done with intentional deceit and I can't with good conscience recommend this place to anyone.

    Took my truck in for a wheel balance and new front and rear shock. The cost was $2800. Two days…read morelater rear tire came loose while driving and did over $ 3400 of damage to my truck. I call the owner of DISCOUNT TIRE and was told he would get back to me , it has been 10 since accident and owner is no where to be found. Do not trust Discount CAR in Katy . They don't care if their work is done well or so . It least a call would have helped . Reporting them to Business Bureau, and Small Claims Ct.

    AutoNation Ford Katy - Driver's side power running board will not retract upon car turning off.

    AutoNation Ford Katy

    (587 reviews)

    FINAL RESOLUTION UPDATE: Neither corporate nor management broke their silence--I happened to…read morerandomly catch our salesperson, Justin, on the phone. Justin took immediate control and rectified the entire situation himself. He informed us he had absolutely no idea the power boards were still disconnected, was never told that my husband had physically come into the showroom to speak to manager Byron Nelson, and was completely unaware that nobody was reaching back out to us while he was out of office. They found it was just a loose wire and plugged the boards back in (like the Service Dept should've initially done after running their MPI) for $0 out of pocket. While we are incredibly grateful for Justin's personal honesty and quick action, this completely exposes the extreme lack of communication and gatekeeping by AutoNation Ford Katy's management team. We had filed complaints with the Texas DMV, the Texas Attorney General, and the BBB because management chose to stonewall us until we got lucky on the phone. Justin saved this deal, but beware of the management here.

    DO NOT BUY A VEHICLE HERE!!!!…read more This has to be the absolute WORST dealership I've ever dealt with. I've bought Ford for over 20 years and I can tell you this place is a nightmare. I will never go back here again, and I will make sure everyone that I know in the surrounding area, Katy, Richmond, Rosenberg, you name it, never come to this place. They have the absolute worst customer service if you even want to call it that. No one ever calls you back, the GM's in every department do not care about you, they don't call you back, they are rude, disrespectful, and just downright don't care. All they want to do is sell a car and get you out the door and that's it. I cannot even begin to describe to you how horribly difficult it was to deal with anyone in this dealership, sales, service, management, what an absolute nightmare!!!!!!!!

    Katy Honda - autorepair - Updated September 2026

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