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    AutoNation Ford Katy

    2.0 (588 reviews)
    Closed • 9:00 am - 9:00 pm

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    Henry contact information, you need help ask for him!
    Brentley J.

    One of the worst service experiences I've had I had an extremely disappointing and frustrating service experience at AutoNation Ford Katy (20777 Katy Fwy) that began on March 7, 2026 and took seven days to resolve due to repeated mistakes, lack of accountability, and unprofessional behavior from management. I brought my vehicle in for: * Oil change * Tire rotation * Windshield wiper rubber insert replacement only (not full blade replacement) Despite being very clear about the wiper request, I discovered immediately after leaving that my entire wiper blades had been replaced against my instructions. When I brought this to the attention of the service advisor (Randy), he appeared confused and dismissive. Only one of my original wiper blades could be located, and I was told the technician had already left for the day--suggesting my vehicle was rushed. No accountability was taken, and no solution was offered. Because AutoNation could not correct its own mistake, I had to go to Honda, where I was told I would need to buy new blades since one was missing. I had to rush back to AutoNation before closing just to retrieve the single blade that was found so I wouldn't have to buy two replacements. Shortly after leaving Honda, my tire pressure light came on, which was concerning given that a tire rotation and air check had supposedly been done. The next day, I discovered one valve cap was completely stuck, making it impossible to add air--confirming the service had not been properly completed and that no issue was disclosed. When I returned on Monday to request reimbursement for: 1. The wipers AutoNation incorrectly charged me for. 2. The replacement wiper I had to purchase due to their mistake. I encountered extremely rude and dismissive behavior from a manager named Don, who interrupted me, spoke condescendingly, and showed zero interest in resolving the issue. Although he acknowledged the stuck valve cap, he claimed they "didn't have the right size" to fix it--something Honda corrected immediately. Honda also washed my car, which AutoNation didn't do. Reimbursement was delayed and incorrect multiple times, and my name and address were misspelled on both the invoice and checks--showing sloppy handling of customer information. The only bright spot in this entire experience was Henry, another manager. Henry reviewed everything, immediately acknowledged the mistakes, corrected the reimbursements properly, took ownership of the situation, and followed through exactly as promised. He demonstrated genuine professionalism, accountability, and respect--something noticeably absent elsewhere during this ordeal. It is upsetting that a simple service visit escalated into a week-long issue because one manager refused to help. This location's lack of workmanship, professionalism, and accountability reflects very poorly on the AutoNation brand. I strongly urge corporate leadership to review management conduct and service procedures at this dealership. If not for Henry, this situation likely would not have been resolved at all.

    Stripped oil plug That the dealership did

    Always taken my F-250 to get serviced there, not only have I caught them in multiple lies about work they preformed, they have also damaged stuff on the truck then refused to fix it. This dealership is absolutely terrible don't take your vehicle here find somewhere to take it. Most recently they damaged my drain plug then said "it's a wearable item" the problem is they also damaged the threads on the oil pan the manager looked me in my eyes and said "that's not my problem truck has a lot of millage on it. Truck has 70k on it.

    Thank you Mossy Nissan!
    Ann ..

    Wow - beware of this place, folks. I wish we had looked at these Yelp reviews before wasting my daughter's day off work. What a complete joke. After taking her trade info and luring her in over the phone, the salesman kept her waiting for hours while he claimed he was trying to work out a deal. C'mon, if you can't trade, that's fine, but it shouldn't take half the day to figure that out. Anyway, after reading these reviews about the horrible service after the sale, I think we dodged a bullet by not making this purchase. Whew! Here's a pic of the sweet Nissan my daughter bought at Mossy Nissan just down the road. They made a very good trade in just a couple of hours. Obviously, we should've read Yelp and gone there first.

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    2 years ago

    I had a great experience thanks to my salesman Omar. Love my new EV. Highly recommend!

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    7 months ago

    Took my F150 in without an appointment and they were able to get my oil change and Recall done. Nice people and fast turnaround. Thanks

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    11 months ago

    Brought my bronco in for service buddy was fantastic the service was quick and easy I'll be going back if there are any issues

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    Land Rover West Houston - Suggestion to allow the dealership shop for a loan to avoid multiple inquiries

    Land Rover West Houston

    (13 reviews)

    I recently purchased a 2026 Range Rover Sport from Land Rover West Houston, and I can honestly say…read morethis was one of the best dealership experiences I've ever had. What's funny is that I never intended to buy a Land Rover. I initially reached out about a BMW M4 they had listed online. I had been following that particular M4 on Cars.com and CarGurus for over a month, and since I was in Houston for the World Cup and traveling from Dallas, I thought it would be convenient to stop by and finally see it in person. Andres responded to my inquiry quickly, scheduled me in to see the M4 in person and and had everything ready when I arrived. The M4 was waiting for me in their covered garage and was presented in pristine condition. After taking it for a test drive, I realized that while it was a beautiful car, it just wasn't the right fit for me. At that point, Daniel, the Sales Manager, came by to introduce himself, and I also had a brief conversation with Jimmy their Finance Manager as he was walking by; we talked about the World Cup and the tournament results. Everyone was friendly, welcoming, and genuinely enjoyable to speak with. During our conversation, I mentioned to Andres that I had always been curious about Land Rover and had liked the Velar ever since it was first released. Without hesitation, he encouraged me to explore the lineup and suggested I sit in some of the vehicles in the showroom while he grabbed keys for a Velar. The moment I sat in the Range Rover Sport, I was hooked. Over the next several hours, Andres patiently walked me through the Land Rover lineup. I test drove a Velar, a Range Rover Sport Plug-in Hybrid, a Range Rover Sport P400, and even a Defender. He was extremely knowledgeable, answered every question I had, and never once made me feel pressured. His professionalism and product knowledge made the entire experience enjoyable and educational. When we got to the numbers, we weren't initially aligned. After several rounds of discussion, I decided it was getting late and headed back toward Dallas. What happened next really impressed me. About ten minutes after I left, Daniel and Jimmy called me and presented financing terms that made sense and worked for both sides. I turned around, went back to the dealership, completed the paperwork, and drove home in my brand-new 2026 Range Rover Sport. I want to sincerely thank Andres, Daniel, and Jimmy for their professionalism, persistence, and outstanding customer service. They took someone who walked into the dealership intending to buy a BMW and turned him into a first-time Land Rover owner. I never would have imagined that I would leave that day in a completely different vehicle, from a brand I had never owned before. If you're looking for a dealership that values relationships, professionalism, and customer experience, I highly recommend Land Rover West Houston. This team earned my business, and more importantly, they earned my trust.

    My husband and I test drove a pre-owned vehicle this weekend. A 2017 LEXUS RX350. The sales guy was…read morenice and professional while we were there. We actually loved him and thought we had an excellent rapport. We were friendly, didn't attempt to haggle. Test drove and had a great experience. I really liked the car, and am expecting insurance money within 72 hours. My husband reached out to the sales guy and explained the money would be here within days, asked if we could leave a cashiers check of 2-3k in good faith money, to hold the car for us. The manager called my husband and said absolutely not. Mind you, we were not asking to take the vehicle with us, the cashiers check was only to hold it until the full payment could be made. The manager refused and said if I wanted the car I had to come in and finance it that day. We didn't realize this was an AutoNation (as it's not advertised on their website or pre owned listings online) We have a friend that sells for AutoNation (Michael Russo) so we decided to ask if he could get the car transferred to his dealership. He said no problem. We explained waiting 72 hrs for the insurance money, again he said it's no problem at all and that we could even take the car home before the money arrived. He sent us the forms to fill out for the transfer. When the manager saw the paperwork, he lied to our friend, said the car was sold and couldn't transfer it. My husband knew this wasn't true, as the salesman would have reached out to let us know it sold, and text the salesman (Joseph) and said we had the money and wanted to come pick up the car. Joseph said someone was test driving the car right then and he wasn't sure. (Hard to test drive a car that's already been sold, right?) At this point the sales guy is lying, the manager is lying. All we wanted to do was buy a car. The manager is lying and costing his sales team money. Extremely crooked business practices. We were literally trying to pay cash for a $23k car. It's absolutely not sold. It's been on their lot for 15 days. Bad form, Chad Tatum (the manager). We are very serious buyers and though it's not a Land Rover, it was still $23k that AutoNation missed out on because you didn't want to work with us in ANY capacity. My only question is why?? If you are looking for a LandRover, buy it somewhere else because Chad is shady for no reason. Extremely disheartening experience. If I could leave 0 stars, I would. It's very unfortunate that AutoNation would allow this behavior from any employee, much less a manager. Won't sell a customer a car, won't allow anyone else to either. That car is sitting on their lot, not moving, with a buyer ready and waiting. Terrible business. I challenge AutoNation to request the proof of sale from Chad on the 2017 RX, because he has none.

    AutoNation Chrysler Dodge Jeep Ram Katy

    AutoNation Chrysler Dodge Jeep Ram Katy

    (315 reviews)

    They only get two stars because the guys that work there or the employees I say not guys they were…read moregood however, the sales people the finance people are liars. Oh yes, you can get a loaner vehicle will always have one for you. You pay extra and we'll make sure to have one for you. They never do never ever do then you have to Uber and then you get a rental from Hertz that you gotta pay a fortune for because they don't pay for it. You have to pay for it out of your own pocket or you have to wait and then get an Uber. This place is so unorganized AutoNation. You just screw everybody over all the time since I walked in there. I never thought that I'd be so screwed over Chevrolet Lone Star Chev /let I/ they were awesome. It didn't matter what it took. They took care of their people place as a joke when it comes to taking care of their customers and paying for extra why should a customer have to pay? Why should a customer have to do all the extra when he pays for the warranty that the sales person and the finance person condom in to pay for I will never ever buy a vehicle at AutoNation again and if you need something fixed and you're in a different city you can't get it fixed at any different place either. They don't tell you that there's so many hidden secrets with AutoNation that people don't know. Trust me walk away. If you're gonna find something it ain't worth a headache they lie they cheat and they steal.

    I drove up to the service entrance, and as soon as I pulled in, a man came out and introduced…read morehimself as the service manager. I didn't get his name, but I told him I needed an emissions inspection done on my Chrysler 200. He said, 'Give me a second, I'll be right back to check on it for you." Twenty‑five minutes go by, I'm still sitting in my car, and I haven't heard anything. I go inside the lounge to see if he maybe forgot, and one of the advisors tells me the machine hasn't worked since Monday. So I was sitting outside the whole time while the service manager -- of all people -- told me he'd be right back to let me know if the machine was working.

    Nexar Auto Repair - Trusted auto repair in katy, tx

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    (42 reviews)

    I went in for a simple oil change on Tuesday, 11/18, and the experience was completely…read moreunprofessional. The mechanic, Willie, was rude and appeared frustrated, tried to pressure me about brakes I didn't request, and repeatedly called me approximately four times back-to-back, even texting me while I was still at the shop -- luckily, I keep unknown callers on silent. They put the wrong oil (5W20 instead of the required 0W20, which is stamped on my oil cap) into my car without asking. I immediately called my usual mechanic, who confirmed that using the wrong viscosity can damage my engine. The oil filter was changed at the same time, meaning it now contains the wrong oil and should be replaced again, but the shop refused to do so. To make matters worse, the owner (I assume) tried to grab my receipt and nervously laughed when I took a picture documenting the mistake. They even left my car running with the windows down after the error was "corrected," creating a safety risk. This shop is careless, disrespectful, and clearly assumes women customers don't know anything about their cars. Women are fully capable of reading manufacturer recommendations and recognizing when something isn't right. I will never return and strongly caution others. I now have to closely monitor my vehicle to ensure it was corrected properly. Willie claimed he was "trying to help," but disregarding manufacturer recommendations is completely unacceptable. For the safety of both your vehicle and your sanity, I strongly advise going somewhere else.

    The owners didn't ask but I had to leave a review. These guys are amazing, I have a very small leak…read moresomewhere in my truck leaking the AC refrigerant. They have looked 3 times for this leak and refilled my refrigerant and only have charged me for one diagnostic. The last 2 times I went in the searched for the leak and couldn't find it still but didn't charge me a bit. They also referred me to someone who did electrical work, who fixed my issue for an absolute bargain.

    AutoNation Ford Katy - car_dealers - Updated September 2026

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