FINAL RESOLUTION UPDATE: Neither corporate nor management broke their silence--I happened to randomly catch our salesperson, Justin, on the phone. Justin took immediate control and rectified the entire situation himself. He informed us he had absolutely no idea the power boards were still disconnected, was never told that my husband had physically come into the showroom to speak to manager Byron Nelson, and was completely unaware that nobody was reaching back out to us while he was out of office. They found it was just a loose wire and plugged the boards back in (like the Service Dept should've initially done after running their MPI) for $0 out of pocket. While we are incredibly grateful for Justin's personal honesty and quick action, this completely exposes the extreme lack of communication and gatekeeping by AutoNation Ford Katy's management team. We had filed complaints with the Texas DMV, the Texas Attorney General, and the BBB because management chose to stonewall us until we got lucky on the phone. Justin saved this deal, but beware of the management here. read more

AutoNation Ford Katy - Passenger's side power running board will not extend upon car turning on. - Car Dealers Near Me - Katy, Texas

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DO NOT BUY A VEHICLE HERE!!!! This has to be the absolute WORST dealership I've ever dealt with. I've bought Ford for over 20 years and I can tell you this place is a nightmare. I will never go back here again, and I will make sure everyone that I know in the surrounding area, Katy, Richmond, Rosenberg, you name it, never come to this place. They have the absolute worst customer service if you even want to call it that. No one ever calls you back, the GM's in every department do not care about you, they don't call you back, they are rude, disrespectful, and just downright don't care. All they want to do is sell a car and get you out the door and that's it. I cannot even begin to describe to you how horribly difficult it was to deal with anyone in this dealership, sales, service, management, what an absolute nightmare!!!!!!!! read more

I've bought vehicles before, but this was easily the most ridiculous car-buying experiences I've ever had. Buckle up. Let's start with Adam (not his real name) at AutoNation Ford Katy, who seemed determined to check every box on the stereotypical car salesman bingo card. It took several days just to get a buyer's order. And before anyone assumes I was negotiating over every penny, let me make this crystal clear: I NEVER NEGOTIATED THE PRICE. I was prepared to pay exactly what they were asking. I like a good deal, but I also want the dealership and my sales person to make money. The issue was that I wanted to use my own credit union for financing. Apparently, that was a complicated concept for Adam at AutoNation Ford Katy. There was considerable back-and-forth because they wanted to try to match the interest rate my credit union had already approved. So, Let me see if I understand this: I already had the rate I wanted, but they wanted me to finance through them so they could match the rate I already had? Brilliant. Eventually, everything was worked out. We signed everything with the credit union, the completed paperwork was sent to Adam, and the purchase was finalized. Fantastic! We're done, right? I made arrangements to travel to Katy that weekend, pick up the truck, and drive it home. Adam even coordinated with my credit union to pick up the check for the vehicle at 2:00 PM that same day. Then, a couple of hours later, Adam texts me telling me to contact him ASAP. I call immediately. And that's when I get the news: THE TRUCK HAD BEEN SOLD. Yes. The exact truck I had spent days working through the purchasing and financing process for. The exact truck I had finalized paperwork on. The exact truck Adam at AutoNation Ford Katy had arranged to collect the check for at 2:00 PM that afternoon. His explanation? Another customer came in and was able to finalize their purchase at the dealership, so they could get their money "cash in hand." I pointed out that the ONLY reason they didn't have my check and my cash in hand yet was because IT WASN'T 2:00 PM YET. Let that sink in. They had a finalized customer, finalized paperwork, financing arranged, and a check being picked up that afternoon, and apparently decided, "Eh, someone else has money in their hand right now. Let's sell it to them instead and save a trip to the bank". Then comes my favorite part. While I'm on the phone trying to understand how the vehicle I had already finalized a purchase for somehow disappeared from underneath me, Adam starts trying to SELL ME A DIFFERENT TRUCK. Nothing says "we value your business" quite like selling the vehicle you bought to someone else and then immediately trying to sell you another one. I asked to speak with his manager. Unfortunately, the apple did not fall far from the tree. The manager managed to be even less useful than Adam, which was honestly an impressive achievement. I wasn't negotiating the price. I didn't back out. I didn't lose financing. I didn't fail to provide paperwork. I did everything I was supposed to do. The dealership simply decided another customer was more convenient because they could collect their money faster. And to put a nice little bow on the experience, I've heard nothing but crickets after asking them to call me back. They have also apparently decided not to return my credit union's calls or emails. If you're looking for a dealership where "finalized" means "finalized until someone else walks in with money," this is your playground. As for me, I'll gladly spend my money somewhere that understands the revolutionary concept of honoring the customer they're already doing business with. Apparently someone's father forgot to teach them the value of a handshake. Keeping it classy over there at AutoNation Ford Katy. read more

Public Warning to Prospective Buyers - AutoNation Katy If you are considering purchasing a vehicle from AutoNation Katy, I strongly encourage you to read this carefully and verify every detail of what you are being sold. I purchased a 2023 Ford Bronco for approximately $45,000. After the sale, I discovered that the factory tool kit--standard equipment provided by Ford with this vehicle--was missing. This omission was never disclosed prior to purchase. When I contacted the dealership, they acknowledged the toolkit was missing but refused to replace it, stating that, because the vehicle was sold "as is," I would need to purchase the missing equipment myself. Even after conceding that vehicles should not be delivered without standard factory equipment, management declined to correct the issue. I asked the salesperson, Vyncent: "Would you sell a vehicle to a customer without a jack? Would you sell a vehicle with missing lug nuts and then argue it was sold 'as is'? If five days had not already passed since the purchase, I would be returning the Bronco tonight and asking for my money back." He replied: "Yessir, I understand, and I wouldn't purposely sell anything unsafe or with missing pieces if squared away at purchase. But I can't break protocol and make an unauthorized purchase either." To which I responded: "But you did. You've just contradicted yourself. If your management wants to quibble over something this trivial, that is their prerogative--but it is reason enough never to do business with your dealership again. Please inform your manager that I will be escalating this to Ford Corporate." I further explained why the dealership's position was untenable: The 2023 Ford Bronco includes a factory tool kit as standard equipment, not an optional accessory. "As-is" does not permit a dealer to withhold or remove standard equipment installed at manufacture. If a vehicle is sold as new, it must be delivered complete unless missing items are explicitly disclosed in writing prior to sale. "As-is" is often used to dismiss legitimate consumer concerns, but Ford does not interpret it that way. I escalated the matter to Ford Customer Care. While they forwarded the issue to the regional zone for documentation, they advised that the zone lacks the authority to compel a dealer to act. Because I ultimately needed the tool kit, I was forced to purchase it out of pocket. This could have been resolved immediately and inexpensively. Instead, management chose technicalities over integrity. This experience is not about the cost of a tool kit. It is about trust. When a dealership will not stand behind something this basic on a $45,000 purchase, it raises serious concerns about how it will handle more significant issues. Advice to prospective customers: Do not assume anything is "standard." Verify everything in writing. And understand that once the sale is complete, AutoNation Katy may choose policy over principle--even when the omission is their own. read more

One of the worst service experiences I've had I had an extremely disappointing and frustrating service experience at AutoNation Ford Katy (20777 Katy Fwy) that began on March 7, 2026 and took seven days to resolve due to repeated mistakes, lack of accountability, and unprofessional behavior from management. I brought my vehicle in for: * Oil change * Tire rotation * Windshield wiper rubber insert replacement only (not full blade replacement) Despite being very clear about the wiper request, I discovered immediately after leaving that my entire wiper blades had been replaced against my instructions. When I brought this to the attention of the service advisor (Randy), he appeared confused and dismissive. Only one of my original wiper blades could be located, and I was told the technician had already left for the day--suggesting my vehicle was rushed. No accountability was taken, and no solution was offered. Because AutoNation could not correct its own mistake, I had to go to Honda, where I was told I would need to buy new blades since one was missing. I had to rush back to AutoNation before closing just to retrieve the single blade that was found so I wouldn't have to buy two replacements. Shortly after leaving Honda, my tire pressure light came on, which was concerning given that a tire rotation and air check had supposedly been done. The next day, I discovered one valve cap was completely stuck, making it impossible to add air--confirming the service had not been properly completed and that no issue was disclosed. When I returned on Monday to request reimbursement for: 1. The wipers AutoNation incorrectly charged me for. 2. The replacement wiper I had to purchase due to their mistake. I encountered extremely rude and dismissive behavior from a manager named Don, who interrupted me, spoke condescendingly, and showed zero interest in resolving the issue. Although he acknowledged the stuck valve cap, he claimed they "didn't have the right size" to fix it--something Honda corrected immediately. Honda also washed my car, which AutoNation didn't do. Reimbursement was delayed and incorrect multiple times, and my name and address were misspelled on both the invoice and checks--showing sloppy handling of customer information. The only bright spot in this entire experience was Henry, another manager. Henry reviewed everything, immediately acknowledged the mistakes, corrected the reimbursements properly, took ownership of the situation, and followed through exactly as promised. He demonstrated genuine professionalism, accountability, and respect--something noticeably absent elsewhere during this ordeal. It is upsetting that a simple service visit escalated into a week-long issue because one manager refused to help. This location's lack of workmanship, professionalism, and accountability reflects very poorly on the AutoNation brand. I strongly urge corporate leadership to review management conduct and service procedures at this dealership. If not for Henry, this situation likely would not have been resolved at all. read more

AutoNation Ford Katy - Henry contact information, you need help ask for him! - Car Dealers Near Me - Katy, Texas

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DO NOT TRUST THIS PLACE. Completely worth the drive to go elsewhere. The service center staff are the most incompetent people and management does not care one bit about customers or resolving issues. There is a reason their ratings are abysmal. They suck. read more

Worst experience I've ever had buying a vehicle. 8 hour ordeal. Predatory tactics. Sales guy even said "well you're been here this long so you might as well buy". Another tactic was keeping current vehicle keys so I couldn't leave. I literally heard someone say "we have a runner!" When I was trying to get my keys back so I could leave. They hold you hostage. Comlan Amoussou is a fraud and jerk. The managers are just as bad. Don't recommend. read more

Always taken my F-250 to get serviced there, not only have I caught them in multiple lies about work they preformed, they have also damaged stuff on the truck then refused to fix it. This dealership is absolutely terrible don't take your vehicle here find somewhere to take it. Most recently they damaged my drain plug then said "it's a wearable item" the problem is they also damaged the threads on the oil pan the manager looked me in my eyes and said "that's not my problem truck has a lot of millage on it. Truck has 70k on it. read more

AutoNation Ford Katy - Stripped oil plug That the dealership did - Car Dealers Near Me - Katy, Texas

Beware of Auto Nation Ford, Katy, TX. I leased a Ford Explorer from them and they had an Add-On I had to purchase for $749.00. for "Paintless Dent Repair of Minor Dents and Hail Damage Less than 4 Inches". I had hail damage at my house last month, and they said I had to go through my insurance company and file a claim with them. They would pay my deductible, but why should my insurance have to pay for something they made me purchase. I asked for my money back for this add-on hail damage insurance claim. I also asked for $749.00 add-on contract for some interior appearance package they made me purchase. All they have done is give me the run around. They are the most dishonest car dealership I have ever delt with. Doug Lyons read more

I call and did my research and Michael M. was working with me. He any deal we worked and sign on a quote and worked each price we agreed I had to sign we had 3 quotes. They only had two and which they copy on contract your signature. They went with 10percent interest. And didn't sign. And never got the sign copy from AutoNation Ford Finance almost 3 weeks after the fact. I would not send any friends or relative there. Also they did not my trade in what had agreed read more

We brought our car in for two recalls and to have another issue looked at, and the entire experience was extremely frustrating. Michael, the service agent, initially told my husband the car would be ready by the end of the day or, at the latest, the next day. However, communication quickly became a major issue. We made multiple attempts to reach him by phone to get an update, but were unable to get ahold of him. By the second day, we still hadn't received any clear information, so we had to physically go to the location just to retrieve items we needed from the car. At that point, we were told the car wouldn't even be ready that day. Later, after finally getting in touch, we were quoted $1,300 for repairs plus $180 for a diagnostic test--something that wasn't clearly communicated upfront. When I went to pick up the car, there was zero accountability. Michael contradicted the original timeline he had given us and did not take responsibility for the lack of communication or delays. His demeanor came across as dismissive and rude, which made an already frustrating situation worse. We ended up paying the $180 diagnostic fee and leaving with our car, but the overall experience was disappointing. Clear communication and basic customer service were completely lacking. Safe to say we will avoid this place at all cost . read more

If only I could leave zero stars...... I would . This dealership will promise you anything but DO NOTHING. Bought a used truck, yep used I asked for a transmission flush drivers side door code and a speaker wire be correctly placed. Simple left truck there , came back next day after it "was ready" and realized NONE of it had been done. My mistake I took possesion anyways because I was told it would be taken care of the following Monday .......well guess what NOPE ALL LIES. I'm so mad. Big mistake , simple stuff but no one appreciates that kind of service! Salesperson had plenty of time and courtesy when I was still looking but after the papers were signed it was over. Bad service never buy from this dealership again . I mean just look at other reviews. My sales lady was Mariam . read more

While I believe our sales rep and finance person were extremely kind and helpful, the excessive wait times are unreal. We got here at 2... it wasn't super busy. Our first sales person asked questions but didn't hear the answer because he was texting, couldn't answer questions about the car, and actually vaped on the test drive. The second sales person was kind and helpful. But this excessive waiting is a LOT. It's almost 7 and we are just now signing paperwork. Please find a way to expedite this process. I shouldn't sit in a dealership all day. I buy cars through other dealerships often and I've never had to wait so excessively. The wait time is the #1 reason I won't be back, vaping on a test drive is the #2 read more

I want to start by saying I received an incredible deal on my 2026 Ford F-150 courtesy vehicle. The price was excellent, and I genuinely appreciate that. Unfortunately, the buying experience was the worst I've ever had. I've purchased many vehicles over the years, and while the deal was great, the lack of honesty, communication, and follow-through completely overshadowed it. From the beginning, I was clear about the price I wanted to be at. During negotiations, I told the dealership I didn't want the Ford add-ons like windshield protection, scratch protection, and other packages. I was repeatedly told they were mandatory and could not be removed under any circumstances. Since I live three hours away, I was completing this purchase based almost entirely on trust. When I received the purchase agreement, those same add-ons had disappeared from the deal without anyone explaining why. I was left wondering why I had been told they couldn't be removed in the first place. Before making the drive, I asked if the truck, which had about 4,500 miles as a courtesy vehicle, could be fully inspected, serviced, detailed, and ready for delivery. I was assured it would be. When I arrived, several of those things hadn't been done. I also pointed out a scratch on the passenger side and was told it would be taken care of later. More than a month later, it still hasn't been addressed. The biggest surprise came when I was ready to leave and was told the dealership had lost one of the keys. I spent nearly two hours waiting while employees searched for it before they admitted it was gone. When my wife asked the sales manager how he would feel buying a truck with a missing key, he replied that he "wouldn't care." I did care. A lost key is a security issue, and I requested the truck be rekeyed and that I receive two new keys. It took almost four weeks just to arrange the replacement key, and the rekey request still hasn't been completed. Throughout this process, I was the one making phone calls, following up, and asking for updates. I was also promised FordPass Rewards points that never appeared. At one point, I was even told I would receive additional FordPass points if I left a five-star review. Later, that conversation was denied. Hearing "we never said that" became a recurring theme throughout the purchase. I don't expect perfection, but I do expect honesty and follow-through, especially when spending more than $50,000 on a vehicle. I wasn't asking for anything free--I simply wanted the dealership to deliver on what they promised and treat me like a valued customer. The truck is great, and the price was outstanding. Unfortunately, the customer service was anything but. Based on my experience, I cannot recommend AutoNation Ford Katy. A great deal should never come at the expense of trust, communication, and customer care. read more

Alert!!!! AVOID AT ALL COSTS!!!! They wrecked my truck, and stated nothing and took zero responsibility. They wiped greed all over my sunglasses and ruined my running boards. Thousands in damage and their response was your father gave us a 1 star review. This was the service department. This was Henry and Rick. They are the worst. They are temperamental children in their 40-50's. Run at all cost. read more

I had been communicating with salesman Omar via phone and text for three full days about a specific Ford F-150 Lightning I was interested in purchasing. He assured me the truck was available, answered all my questions, and encouraged me to make an appointment to come in, view it, and potentially drive it home. I live in Pearland, so I drove 45 minutes each way to the dealership for the scheduled appointment. When I arrived, I was told the truck was not on the lot and hadn't been for some time. No apology, no alternative solution offered upfront--just excuses. This felt like classic shady bait-and-switch tactics to get me in the door. It's inexcusable to waste a customer's time and money like this, especially after multiple confirmations. I won't be returning or recommending this dealership to anyone. Buyers beware--verify everything independently before making the trip. read more

Wow - beware of this place, folks. I wish we had looked at these Yelp reviews before wasting my daughter's day off work. What a complete joke. After taking her trade info and luring her in over the phone, the salesman kept her waiting for hours while he claimed he was trying to work out a deal. C'mon, if you can't trade, that's fine, but it shouldn't take half the day to figure that out. Anyway, after reading these reviews about the horrible service after the sale, I think we dodged a bullet by not making this purchase. Whew! Here's a pic of the sweet Nissan my daughter bought at Mossy Nissan just down the road. They made a very good trade in just a couple of hours. Obviously, we should've read Yelp and gone there first. read more

AutoNation Ford Katy - Thank you Mossy Nissan! - Car Dealers Near Me - Katy, Texas

I was told they could price match a bronco, drove an hour with a baby for me to get there, chat with a different salesman and to be told a price ~3k more. I also asked and made sure several times and let them know I was coming with a 1 year old. Very disappointing experience. I bought the same exact vehicle 2 days later at a different dealership for the original price I wanted. read more

Agreed on price over the phone, and said we come today it's ours! Drove 2 hours to get there sat down and talked, then the guy comes out and said we can't do it for that price. Then added 15k on top of what we agreed and asked if that was good! Very slimy people over here. BEWARE!! read more

I bought a 2022 Ford F-350 from AutoNation Ford Katy, and it was a total nightmare from start to finish. This was a $70,000 cash deal -- no financing, no trade-in -- and it still took them almost a week to complete because of pure disorganization and terrible communication. My salesman, Michael, was completely unprofessional. I had to call him multiple times a day just to get basic answers, and every time he acted like he didn't know who I was or what truck I was buying. He couldn't provide pricing within the same day and constantly dropped the ball. His manager, Oscar, wasn't any better. No urgency, no follow-through, no accountability. The attitude from both of them was basically, "We've got plenty of customers -- take it or leave it." Because I'm an out-of-state buyer (Ohio), every other dealer I've worked with has simply overnighted the paperwork. Not here -- they made me drive over an hour each way to another AutoNation location just to sign forms in person. Completely unnecessary. After wiring the full payment, I was told they'd handle taxes and title -- but then they told me I have to do my own title work and front $4,000 in taxes to my local DMV before they'll "reimburse" me. So after wiring them $70K, I still had to come up with another $4K out of pocket just to title my own truck. When it finally arrived, it had undisclosed body damage -- the driver-side bedside is split at the bottom, and a certified shop estimated repairs at over $6,000. None of this was disclosed or visible in their listing photos. Since reporting it, both Michael and Oscar have completely ignored me. This dealership clearly does not care once they have your money. The lack of honesty, professionalism, and customer service is unbelievable -- especially from a dealer carrying the Ford name. I would never buy from AutoNation Ford Katy again and strongly advise others to stay far away. read more

I was going through it trying to find a dealership who would fix my car seat that was under warranty. Finally spoke with someone at AutoNation Ford Katy and they were able to fix my car. Austin helped me through the entire process. He was amazing. My seat was fixed in 1 day and I was able to even use ride share. Such a great experience. Highly recommend bringing your car here if you are having issues with a Ford Bronco. read more

AutoNation Ford Katy - Car Dealers Near Me - Katy, Texas

If you're interested in speaking to a professional or even a live human being I highly recommend going elsewhere. Backstory: my daughter's car has been in the shop (Volkswagen Dea) for several weeks. We were notified yesterday the technician will be out for at least 3 more weeks and do we need a loaner? No, what we want is a vehicle that works AND has air conditioning! I like the Kia sorry to, Hyundai Santa Fe, & the Ford Explorer. But before we purchase a new car I wanted to know how much mine was worth. I googled "car blue book value". I didn't realize I was re-routed to Autonation's AI bot. After about 3 pages of text messages I was unable to get a response from this company or their autobot This morning I went on CarMax to make an appointment to look at some cars. I noticed a button that said "find out how much your trade in is worth" or something like that. So i filled out the form & right away I got the results. Within minutes. I sent a message back to the automation robot & said I no longer needed help to avoid more spam calls. THEN the robot answered me! Offering me 10k less than CarMax! Totally crazy!! read more

They sold me a defective Bronco that they immediately needed to service for 2+ weeks. Service center has at least been responsive but sales reps and business managers don't care once they take your money and you drive off. They'll send you an email asking if you have a question about your new car and just ignore your response. Bought there because they had the biggest selection in the area but wouldn't recommend it still. read more

I had a great experience thanks to my salesman Omar. Love my new EV. Highly recommend!

Was hesitant to buy a used truck from them, but salesman assured me "certified Ford master mechanics have looked it over." Continuously pressured me to buy by saying "what I want is always just a little financially out of reach for me too." All while devaluing my paid off 2019 Silverado 1500 because "its in good shape and has low miles but not everyone like that color." FIRST OIL CHANGE 3000 MILES AFTER BUYING FROM THEM, A DIFFERENT FORD DEALERSHIP QUOTED $6,000 TO FIX OIL LEAKS AND SEALS. If you think you find a good deal, its because it is at your expense. Save yourself, go elsewhere. read more

After spending an entire week negotiating with Omar and providing all the required documents to my bank, I had final approval, the check in hand, and insurance already set up on the truck. I live over an hour away from the dealership and, due to work, I couldn't make it until 5 p.m. The same day I was scheduled to pick up my truck, Omar called to inform me that someone else was already in the process of purchasing it and that they would not hold the vehicle for me--even after all the time, effort, and commitment I had already invested. This experience was not only unprofessional, but also felt incredibly dishonest and disrespectful of my time. A week of back-and-forth communication and preparation was completely wasted because the dealership chose to prioritize another buyer at the last minute. I would strongly caution anyone considering doing business here. Their lack of integrity and disregard for customers is unacceptable. read more

I brought my truck in for an oil change and multi point inspection which includes a tire rotation. When I picked it up they said they lost my wheel lock key? Had to go to Discount Tire to have my wheel locks removed. Then when I got home I noticed they didn't change the oil filter. I know it was the old one because I put a mark on it and you could tell it wasn't a new one. So I changed it myself. I usually change my own oil for this reason. Never again. read more

I was afraid of buying a truck from a car dealer. It had been a good 40 years since I even walked into a car dealership. Why? Basically, car dealers, especially used car dealers way back in the day were kind of unscrupulous. From the hidden problems, to the high pressure and exorbitant interest rates, let's just say I had a bad taste in my mouth that lasted a long time, I need a work truck and I wanted a Ford 350 Diesel 4X4 Super Duty Crew Cab. I had been looking for about 4 months. I looked at CarGuru, Facebook Marketplace, Auto Auctions, Craig's List, Auto Trader and all the other online areas but could not find the right truck for the right price. Through one of my online inquiries, I was contacted by a young man named Comlan Amoussou from AutoNation Ford Katy. He had an F 350 at their dealership. When I heard the word dealership, I immediately was suspect. I spoke with him and after a while my trust level opened up a bit. The subject truck checked all my boxes but I had not physically seen it yet. I asked Comlan to get me pictures of this area and that area and each and every time he complied. I think I purposely was a little hard on him to see if I could detect a bit of BS; but I could not. He simply wanted me to see this truck because he believed in it and believed it was just what I was looking for. Imagine my surprise?! So I saw the truck and drove it with him. It was perfect and the price was fair. I agreed to buy the truck. They of course wanted to provide me financing. This is quite normal. But I wanted my use my bank. This makes it a bit more complicated. Comlan introduced me to Ryan Bernard the Sales Manager and he explained the process that we needed to go through for outside financing and, once again, tried to match my Bank's interest rate. I explained I had been banking with this bank for over 25 years and I was going to use them and, to my surprise, every action after that point was to get 'er done my way. One other thing before I forget, AutoNation Katy Ford puts each used car and truck through an extremely comprehensive review and they really do it. You can ask for that review and it is readily supplied. Trust me when I say, car dealers back in the day would never do that! I have the truck and its perfect. One last note, when you walk in there are many sales persons and you cant walk 50 feet without being offered some assistance. Now, one may think that is a negative, but this place has many sales persons and you can feel the positive energy/vibes in the air. In other words, they are doing things right and it shows. Kudos to them and they have made me a life-long customer. SG read more

We purchased a brand-new Ford F-150 STX from AutoNation Ford Katy and clearly declined all extended warranties and add-on products during signing. Two weeks later, when we checked our lender account, we discovered our payoff balance was nearly $45,000, even though our expected financed amount was around $36,000 after trade-in, cash down, and a Ford rebate. After repeatedly requesting our paperwork, the dealership initially sent us only a product menu, which revealed that over $9,000 in optional products (maintenance plan, vehicle protection, tire & wheel, windshield, appearance, theft protection, etc.) had been added to the loan. When we finally received the full Retail Installment Sales Contract, there was no signed page showing acceptance of these products and no page showing our declinations -- yet the products were embedded directly into the amount financed. When questioned, the finance department stated they would "start the cancellation process," confirming the products had been added and needed to be reversed. This is something customers should never have to discover after the fact. We are now waiting for thousands of dollars to be removed from our loan -- something that would have gone unnoticed if we hadn't carefully checked our lender balance. This experience was stressful, misleading, and completely avoidable. Buyers should review their lender account immediately, demand copies of all signed documents, and not assume declined products were actually declined. This is fraud. Transparency matters -- and it was lacking here. read more

If you have no issues whatsoever, this dealership MAY be okay, but heaven help you if you have any issues. Just look at their BBB rating (spoiler alert, it's an "F"). Trying to get through their automated system is a nightmare as well. It just keeps you in this virtual loop of wait for operator and then sends you right back to automated menu. I purchased a 2025 Ford Explorer on April 24 from Auto Nation Ford in Katy, Tx. It immediately started throwing "trailer unhitched" or "trailer battery not charging" errors. I took it in May 4 for a "15 minute repair" which took all day. Picked up that evening and it threw the error before I even got out of parking lot. They drove it to the back and said fixed so I left. It threw error again before I even made it home. I asked if they could order a part since whatever they were doing wasn't solving problem. They said yes. I asked if I could have a loaner car and was told, "we stopped doing that three weeks ago. We can get you in a rental the day of your repair." I waited a week, no update. I called and left a message for service tech and received no response. After two weeks with no update, I called and left a message for the service manager. Once again, I received no return phone call. Several days later, I called again and actually got the service guy handling my car. He said they had ordered part but had no way of knowing ETA as when ordered through Ford system, no ETA is given. I again asked for loaner car and was told not available. At this point I lost the sale of my previous vehicle as I needed it. I kept having to chase tech for updates and was told at one point that part would be in on the 10th. I asked how good an estimate this was as he had previously said he couldn't tell. His response through text- Not very good. Ford is dumb with thier parts. They will send an alert stating so many being shipped on this date and when you check and the date they just change it. But what the parts director said is that 47 pieces being shipped on that day from the hub and then it goes to the dealerships. Yours is on an emergency order so it better come in Well, it didn't come in (had to chase this response for a couple of days). I left messages for GM three times (including directly to voice mail on one of the occasions) and never got a return call. I made a payment on a very expensive paper weight that is sitting in my garage. I paid insurance, interest, etc on something I couldn't even drive and no one even tried to help me. I purchased extended warranties that are time based....they don't care. So, if you too find yourself in this position with this dealership, please reach out to the head of customer service at elena.ford@ford.com or post to the Ford social media accounts. Within 12 hours, I got a text that they did have a loaner car for me (June 18). I picked it up and dropped my car off. Finally on July 3, it was ready. When I went to pick it up, I noticed a scratch on the car that had not been there when I dropped it off. Fortunately, I had taken pictures and video before dropping off. The service guy said he took pictures as well and he would have the car detailed on Monday, July 7 which would remove the scratch. I also noted that the interior of my car was full of mud. His response through text - "Yeah our parking lot for service is in the back we call the dirt lot because it is literally a dirt lot." Well here we are on July 22 and they still haven't done what they said they would do. Service tech won't even return my calls or texts. I will update resolution but during the "Summer Sales Event" please head down the road to Mac Haik Ford (10333 Katy Freeway). It is literally a few miles from Auto Nation Ford Katy and I promise you, you'll be happier. I have never had such horrible customer service from sales, financing, service, or management. Run, don't walk, away from this dealership. read more

AutoNation Ford Katy - Scratch - Car Dealers Near Me - Katy, Texas

I was lied to by Felipe Venegas about parts arrival THREE times over a FIVE day period. Called to get update on my car EVERYDAY it was there and always sent to voice mail and didn't get call back till end of day when Felipe proceeded to LIE to me about parts availability. Then lied to again when confronted in person at the service center claiming part just arrived and it would take a couple of hours to repair. I was then called 35 minutes later claiming car is ready. How do you finish AND charge for two hours labor after 35 minutes. DEN OF THIEVES AND LIARS! read more

Took my F150 in without an appointment and they were able to get my oil change and Recall done. Nice people and fast turnaround. Thanks

This dealership doesn't even deserve one star. We were ready to buy the vehicle and were down to the final discussions when they came back to say that someone else was there at that moment offering $5,000 over sticker on the vehicle we were there for. I followed my gut, got up and asked the other couple if they were offering that. Needless to say, they were NOT. The salesman and manager flat out lied to us. Then they were upset with me because I chose to question them. This place gives slimy, lying car salesman their name! There are lots of other Ford dealers to buy from, AVOID this one! read more

Hello Autonation Katy ..Posting again tomorrow will be 2months since my F150 Lariat purchase and a failure to provide a second key .I won't stop sending these reviews because your rebuttal is the same !!! Not a single phone call from you about getting me the second key .I will not call your dealership nor will I drive there to try and ask for the key .Whatever you do if your desperate enough to buy from these people just remember that once you sign on the line that's it !!Customer service forget it . William Morton Date of purchase 11/3 /25 .Salesman Mike Munivar ... Understand Autonation these negative reviews will not stop !!! read more

I went in about a week ago to buy a new 25 ford explorer my agent ibriham was absolutely amazing. I didn't have quite enough to put down on that day he was very understanding and allowed me to set up another appointment next week to gather the money. When I went back once again he was very kind and helpful and I ended up driving off the lot with my new car. The staff was also very helpful and friendly to me and my dad while we were there read more

The sales representative literally did everything to try to not sale a car. Told me what I wanted, asked disrespectful questions, and bragged about his bigger truck. read more

Purchased ford preowned truck with faulty leaking suspension shocks, considered normal wear and tear by this ford used car manager ML, and also others behind the desk. Stating this is not a road safety hazard/risk. Took 10+ days to deliver my vehicle from point of sale to me with negative effort in communication, a/c went out on day one, and was replaced holding vehicle longer for repairs. Sent formal letter and valid inspection report with photos and signatures via email when manager was not found in person and no response or callback received. Called after several days and was told the costs were going to be my own and not covered by autonation ford Katy. Requested to communicate with the general manager and used manager said he would not even respond or agree if I were able to contact GM, which no contact information was provided for remedy to this problem. I remained patient from the beginning of the sale process and saw the manipulation and taking advantage of leniency given. A formal report would be made to the DMV at this point for negligence, dishonor, bad business. read more

Brought my bronco in for service buddy was fantastic the service was quick and easy I'll be going back if there are any issues

Satisfied with our car purchase! Thank you Michael and Mo for assisting us. Only thing is that we didn't receive a copy of the financing details after we purchased and signed the car. read more

AutoNation Ford Katy - Car Dealers Near Me - Katy, Texas

Wired them 4000 deposit to hold new Mustang. They received it. I had a purchase order and letter for my bank showing they will have lien. Bank confirmed our finance. My bank spent hours with their sales manager to get paperwork right. This was Wednesday. Then we hear Thursday from salesman if cannot pick up tomorrow and change our finance with them they will not hold it. Never heard of a dealership doing this. Already had it discussed before the 4000 deposit I would pick up next week because of work. Liars. Cannot be trusted! Their purchase order, letter to bank, my deposit, and many conversations with salesman meant nothing. not to mention they texted me just hours before that they had to change vehicle because accidentally got rid of the one in my paperwork. So new vin. I had to change it with bank and my insurance company. Then hours later if do not come get it tomorrow they will not honor deal. I did get my money back but I had to get involved with their accounting department. read more