FINAL RESOLUTION UPDATE: Neither corporate nor management broke their silence--I happened to…read morerandomly catch our salesperson, Justin, on the phone. Justin took immediate control and rectified the entire situation himself. He informed us he had absolutely no idea the power boards were still disconnected, was never told that my husband had physically come into the showroom to speak to manager Byron Nelson, and was completely unaware that nobody was reaching back out to us while he was out of office. They found it was just a loose wire and plugged the boards back in (like the Service Dept should've initially done after running their MPI) for $0 out of pocket. While we are incredibly grateful for Justin's personal honesty and quick action, this completely exposes the extreme lack of communication and gatekeeping by AutoNation Ford Katy's management team. We had filed complaints with the Texas DMV, the Texas Attorney General, and the BBB because management chose to stonewall us until we got lucky on the phone. Justin saved this deal, but beware of the management here.

DO NOT BUY A VEHICLE HERE!!!!…read more This has to be the absolute WORST dealership I've ever dealt with. I've bought Ford for over 20 years and I can tell you this place is a nightmare. I will never go back here again, and I will make sure everyone that I know in the surrounding area, Katy, Richmond, Rosenberg, you name it, never come to this place. They have the absolute worst customer service if you even want to call it that. No one ever calls you back, the GM's in every department do not care about you, they don't call you back, they are rude, disrespectful, and just downright don't care. All they want to do is sell a car and get you out the door and that's it. I cannot even begin to describe to you how horribly difficult it was to deal with anyone in this dealership, sales, service, management, what an absolute nightmare!!!!!!!!

Jim is great. He got me a better price than I went in looking for and he made it all way easier…read morethan I have ever experienced. Ask about the snacklebox. He has maybe 20 different snacks and he can make whole meals on the spot. No car salesman does that. Go in and find the man in the cowboy hat. Tell him Cubano Juano sent you.

I am writing to share feedback regarding my recent experiences at your dealership. As a first-time…read moreHonda owner, I have serious concerns about the customer service, transparency, and competence of your service team. Last year, I brought my vehicle in for a state inspection with only 18,000 miles on it. The car failed, with the explanation given that it had not been driven enough. I was instructed to return for a re-inspection at no charge, but your team failed to inform me that this needed to be completed within a two-week window. When I returned, I was charged a second time. Unfortunately, my experience this year has been equally frustrating. My registration is due in November 2026. When I brought my vehicle in for service in August 2026, the inspection was completed and passed. However, because your team performed the inspection more than 90 days before my registration was due, I am unable to use it to renew my registration. For a team of automobile experts, failing to know or communicate this rule is unacceptable. Now, I am being asked to pay for yet another inspection to fix your mistake. I was previously considering trading in my vehicle for a CR-V, but dealing with your dealership has proven to be not worth the hassle. This continuous lack of clear communication and unfair charging has completely broken my trust in your business. I hope management takes immediate steps to address these service standards and refund these improper charges.

Had a pretty good experience at this dealership with Zeb. My co-worker recommended him and I can…read moresee why. You don't get the normal car sales guy vibe from him. He was respectful, kind throughout the whole experience. Definitely recommend!!

At Toyota of Katy for the third time to fix the same problem--the gas gauge. For the third time,…read morethey asked me if I gas it up with the engine running (they asked Kenny the first two times). I responded with "either you think I'm stupid, or you are stupid because I can read at the gas pump that you risk being blown up if you leave the engine running." We finally tried to leave and 5 warnings go off. What in the name of all that is holy?!?!? They apologized, and I said that is not enough -- how bout a full tank of gas and detail my car? I'm not done either because this entire situation is reflective of gross incompetence. I wish I could give zero stars to the service department.

I don't know where to begin to praise BMW W Houston. My experience at the dealership from the…read moreminute I drove my vehicle onto the lot to when I left with my pristine machine were superlative. I was greeted by Jose. He outlined as best he could what he thought problems were given my descriptions. I left the car in their hands and hoped for for the best. You see, this is my first time using this compnay but this is my NINTH BMW and there are expectations. During my time without the car, the guys in the service department made me constantly aware of anything that presented itself. The problem was ultimately what was expected but they caught a few unexpected things that they took care or without sneaking on exorbitant fees and charges. The turnaround was quick. They were waiting on me in fact to come get the car because my schedule has been so chaotic. When I picked up the vehicle the gentlemen in the service department each greeted me in an office to give me a brief run down of what that technician had personally done. They were thorough. The car drives better than new. That's why I keep going back to BMWs... they're exceptional cars. I drove my last one to 145,xxx miles. Finally, the overall tone at the dealership is friendly. Also, the gentlemen in the department were dressed very well and took pride in their appearance. I did not see a dirty fingernail on any technician. There's a level of panache and professionalism that permeate the staff overall. BMW West has my loyalty and I thank them for their service.

I am extremely disappointed with my experience at BMW of West Houston and would strongly caution…read moreconsumers to thoroughly document every aspect of their transaction. My concerns are: 1. Communication and follow-through from dealership leadership, including General Manager Charles Cannon, were significantly lacking. Calls and requests for updates were not responded to in a timely manner, if at all. 2. The dealership completed the sales process and executed documentation on the vehicle purchase, only to later attempt to unwind or materially alter the transaction while attributing the issue to the lender. From my perspective, the dealership's internal handling errors became mine, the customer's burden after the deal had already been represented as complete. 3. Pricing transparency was a recurring concern. Advertised pricing and actual deal structure did not consistently align, and responsibility was frequently attributed to third parties or external circumstances during negotiations. (super ugliness) 4. Vehicles that had already been sold or otherwise unavailable continued appearing online during the process, which created confusion regarding actual inventory availability. 5. The sales and finance process felt unnecessarily high-pressure. After extensive effort to finalize the purchase, the dealership later attempted to revisit material components of the transaction rather than standing behind the deal structure originally presented. 6. Specific personnel involved in my transaction included salesperson Marvin Barahona-Sanchez and finance representative Shady Yauhari Souky. My experience with the handling and communication throughout the process was extremely frustrating and contributed significantly to the overall negative experience. Additionally, the vehicle itself did not appear fully retail-ready at the time of sale and reportedly required substantial detailing preparation before delivery. (2 hours) Consumers considering this dealership should carefully review all documentation, financing terms, pricing details, and delivery conditions before completing a transaction.

They only get two stars because the guys that work there or the employees I say not guys they were…read moregood however, the sales people the finance people are liars. Oh yes, you can get a loaner vehicle will always have one for you. You pay extra and we'll make sure to have one for you. They never do never ever do then you have to Uber and then you get a rental from Hertz that you gotta pay a fortune for because they don't pay for it. You have to pay for it out of your own pocket or you have to wait and then get an Uber. This place is so unorganized AutoNation. You just screw everybody over all the time since I walked in there. I never thought that I'd be so screwed over Chevrolet Lone Star Chev /let I/ they were awesome. It didn't matter what it took. They took care of their people place as a joke when it comes to taking care of their customers and paying for extra why should a customer have to pay? Why should a customer have to do all the extra when he pays for the warranty that the sales person and the finance person condom in to pay for I will never ever buy a vehicle at AutoNation again and if you need something fixed and you're in a different city you can't get it fixed at any different place either. They don't tell you that there's so many hidden secrets with AutoNation that people don't know. Trust me walk away. If you're gonna find something it ain't worth a headache they lie they cheat and they steal.

My honest opinion? Based on my experience with two RAM dealerships in West Houston, Autonation and…read moreHouston Dodge, customer retention is no longer a priority. I originally brought my truck in for a leak while it was still under warranty. The first dealership cleaned the area and reported that no leak was found, covered it up and took no accountability. When I raised my concerns with RAM corporate, I was told the issue was documented and to take it to another dealer. The leak was still present at subsequent oil changes, and a second RAM dealership confirmed it. Despite that, RAM denied the warranty repair. Now I'm left fighting over a problem I reported while the truck was covered.  The communication made an already frustrating situation much worse. My service advisor and I were texting back and forth, and he told me he would get back to me. He never mentioned that he was about to leave for two weeks. When I hadn't heard back and texted him the next day, I received an automatic reply saying he was out for two weeks--with no contact information for anyone handling my repair order. I was left with my truck in the shop, no update, and no idea who was responsible for my case. Every time I called, I reached a call center that couldn't get anyone in the service department. Three separate times, I was told a message had been left and someone would call me back. Each time, I waited at least 48 hours before calling again. No callback. I finally paid for an Uber to go there in person, and nobody could help me. By my second visit, what was supposed to be a 24-hour diagnosis had turned into three weeks without meaningful communication. Yes, I was upset. I spoke with the service manager and came away with little confidence in how the department was being run. There appeared to be no clear ownership of my repair, no effective handoff between employees, and no urgency to resolve the situation, he himself said he had no help and was overwhelmed, to be honest that shouldn't be my problem. The manager assured me that my repair order would remain open and that he would call as soon as he heard back from warranty. He said they would work toward a resolution, even if that meant pursuing the first dealership for the cost. I picked up my truck three weeks ago, and I'm still waiting for that resolution. When I contacted my original service advisor about the lack of communication during his absence, he disputed my account and took no responsibility even starting getting lippy with me. My expectation is simple: take care of the customer. I reported the failure under warranty, the leak persisted, and another dealership confirmed it. I should not have to chase multiple dealerships and RAM corporate just to get someone to take ownership. Based on these experiences, I cannot recommend either of the two West Houston RAM dealerships I dealt with. Between the warranty dispute, the lack of communication, and the wasted time, they have lost my trust. I expect to purchase approximately 15 vehicles for my company's fleet over the next two years. After this experience, I will not be buying RAM or any of its sister brands. It's not worth the headache.

Another great CarMax experience! This is our 6th CarMax family purchase and everything was as…read moregood as expected. We had the vehicle shipped (from a further distance than usual), and had a bit of a delay. The trade in offer expired during that time but CarMax honored the original (higher) offer. Diego Orozco was very professional and followed up promptly when we had post purchase questions. Next time I need a vehicle, I will definitely be looking to CarMax for my car!

I will never do business here again. These people do not fix any issues with your car under the 30…read moreor 90 day warranty. Even if the issue was discovered the day after you drove the car off the lot. I'll go to an actual dealership and shop their used cars next time I'm in the market to buy. Even if I paid more for the same make and model, I have no doubt it will save me money in the short AND long run.

Thank you Venessa and Syed for great service. They helped us a lot with the purchase. And we love…read moreour new car.

Thank you Syed, great service and we love our new car. You made buying this a great experience!read more

I was getting close to the end of my Outback warranty and had a few minor issues I needed taken…read morecare of before a big trip. I was honestly worried I wouldn't be able to get everything handled in time. Arielle (the red‑headed one) helped me set up an appointment and immediately put me at ease. When I arrived, another staff member told me they weren't sure the repairs could be finished before my warranty expired. But once I met with Arielle, she told me not to worry -- she would make sure it got done. And she did exactly that. She got the parts ordered, kept things moving, and made sure everything was finalized before the deadline. Throughout the whole process, she kept me updated and never made me feel like just another customer. Talking with her felt like talking to a friend who genuinely cared about my situation. She made me feel heard, valued, and supported. She even helped me get a loaner car while the repairs were happening, and anytime I had a question she answered quickly. I always ask for Arielle when I need service because she listens, follows through, and makes sure my needs are met. She's the reason I trust bringing my car here.

I contacted this dealership to get a price quote for a windshield replacement. I specifically asked…read morehow much I would need to pay upfront and whether the $1,222.13 quote included everything needed after the replacement, including EyeSight/ADAS recalibration. I clearly told them that I had an appointment with Safelite and that I had not decided whether to move forward with the dealership. I said I would let them know if I decided to proceed, and that Monday morning would be my preferred time if I did. I never asked or authorized them to order the windshield. Later, I was told that the windshield had already been ordered and that I would be charged a $133.80 restocking fee if I didn't proceed. I was extremely frustrated because I had only been requesting information and had explicitly said I had not made a decision. Customers should be clearly informed and asked for authorization before parts are ordered that could result in a fee. Very disappointing experience.

This is my third vehicle bought new from the same team and dealership…read more Chris was our F and I guy. Better deal overall than other Houston based Nissan dealerships Nothing deceptive or under handed Just a decent deal and friendly service Shout out to Martine in Service

Sell at advertised price, stop all the games. You are why car dealers get a bad name.read more

These past few weeks when I have been struggling to use my car with two broken external handles, I…read moreWISHED I had the mechanical skills to fix my car. Since I do not, the next best thing was finding LA Auto which is Woman owned and Operated to fix my ride! LA Auto was brought to my attention thanks to the Projects feature in the Yelp App. I sent out a request for a job or service and Yelp broadcasted it to businesses to reach out to me concerning the service. I had initially had a different mechanic before LA Auto that was going to do the job, but a price change occurred before the vehicle was in their possession. Decide to nix that mechanic and go back to the drawing board acquiring estimates for the job. By this point, I had already ordered and picked up my parts directly from the dealership so they would match my vehicle. All I needed was the labor to complete the repair. I was really intrigued that there was a Woman owned and operated auto shop in Houston, so I decided to reach back out to the shop about an estimate for labor. My inquiry was Friday afternoon, so I didn't expect to hear back until Monday. Liz, the Owner, however, was in contact with me in and out the entire weekend asking for pictures of the parts to ensure they were correct for the vehicle based on the VIN as well as making sure they didn't need to paint the handles. She gave me a range on the price for the labor, which I could understand because she never saw the vehicle before- only pictures of the damage. We did most of our communication on Monday which offerred a great opportunity for me to get the car fixed that afternoon since she had an opening. I honestly thought I may have to come back another day to get the job completed because EVERY OTHER BODY SHOP I SPOKE TO said I would have to drop the car off just to get an estimate. I did that with one Pearland body shop and received a quote of over a THOUSAND dollars just to fix some handles! They even stated the labor was high because the panels of the car had to be removed. Thanks to Youtube, II knew that was not the case and Liz the owner and my mechanic confirmed my research as she completed the work on the vehicle in less than an hour WITHOUT removing the inside panels. She worked fast and I was even able to see her work from the office which provides a chair or two inside for waiting customers. A/C is blizzard cold inside the waiting area, so bring a jacket. This is not your car dealership waiting room with tvs and refreshments, so bring your own, but Liz worked so fast I didn't need to indulge in either! Really friendly, sincere, and affordable service from Liz at LA Auto. I am so glad to not only have my car repaired (FINALLY, with the exception of one small part that the dealership gave me in error that doesnt affect the main fix) but I am so estatic to support a small business owned and operated by women. I am telling everyone I know about LA Auto if they ever need repairs on their vehicle. This place is a real gem and deserves to shine!

Was searching for a shop to install lowering springs on a supra. Discovered this place and saw…read morepositive reviews. Staff was professional and provided a reasonable price. They did an amazing job. Thank you. Would definitely recommend.