Bobby B was great during the process, thanks man! Will 100% be back. This is my second vehicle from…read morethem.

One of the worst service experiences I've had…read more I had an extremely disappointing and frustrating service experience at AutoNation Ford Katy (20777 Katy Fwy) that began on March 7, 2026 and took seven days to resolve due to repeated mistakes, lack of accountability, and unprofessional behavior from management. I brought my vehicle in for: * Oil change * Tire rotation * Windshield wiper rubber insert replacement only (not full blade replacement) Despite being very clear about the wiper request, I discovered immediately after leaving that my entire wiper blades had been replaced against my instructions. When I brought this to the attention of the service advisor (Randy), he appeared confused and dismissive. Only one of my original wiper blades could be located, and I was told the technician had already left for the day--suggesting my vehicle was rushed. No accountability was taken, and no solution was offered. Because AutoNation could not correct its own mistake, I had to go to Honda, where I was told I would need to buy new blades since one was missing. I had to rush back to AutoNation before closing just to retrieve the single blade that was found so I wouldn't have to buy two replacements. Shortly after leaving Honda, my tire pressure light came on, which was concerning given that a tire rotation and air check had supposedly been done. The next day, I discovered one valve cap was completely stuck, making it impossible to add air--confirming the service had not been properly completed and that no issue was disclosed. When I returned on Monday to request reimbursement for: 1. The wipers AutoNation incorrectly charged me for. 2. The replacement wiper I had to purchase due to their mistake. I encountered extremely rude and dismissive behavior from a manager named Don, who interrupted me, spoke condescendingly, and showed zero interest in resolving the issue. Although he acknowledged the stuck valve cap, he claimed they "didn't have the right size" to fix it--something Honda corrected immediately. Honda also washed my car, which AutoNation didn't do. Reimbursement was delayed and incorrect multiple times, and my name and address were misspelled on both the invoice and checks--showing sloppy handling of customer information. The only bright spot in this entire experience was Henry, another manager. Henry reviewed everything, immediately acknowledged the mistakes, corrected the reimbursements properly, took ownership of the situation, and followed through exactly as promised. He demonstrated genuine professionalism, accountability, and respect--something noticeably absent elsewhere during this ordeal. It is upsetting that a simple service visit escalated into a week-long issue because one manager refused to help. This location's lack of workmanship, professionalism, and accountability reflects very poorly on the AutoNation brand. I strongly urge corporate leadership to review management conduct and service procedures at this dealership. If not for Henry, this situation likely would not have been resolved at all.

Contacted Zeus and had a pick up and cash in hand within four days. The man was very professional…read moreand came got the truck in no time. I would highly recommend them.

Very professional, polite, and easy to process with. Very happy to do business with them. Quick…read moreresponse time, no negotiating and provided bill of sale.

Another great CarMax experience! This is our 6th CarMax family purchase and everything was as…read moregood as expected. We had the vehicle shipped (from a further distance than usual), and had a bit of a delay. The trade in offer expired during that time but CarMax honored the original (higher) offer. Diego Orozco was very professional and followed up promptly when we had post purchase questions. Next time I need a vehicle, I will definitely be looking to CarMax for my car!

HI KATY COMMUNITY ALERT!! I suggest you do not dare to come this location where staff especially…read morecashier or accounting or customer service are most the time or their personal phone or sleepy...... you will loose your precious time and money. This was my 1st time experience with this organization where they wasted my several hours and went their 5 times due to misguided by a several representative!! I will never go back this location where people are asleep during their work!!

I always have auto insurance. My vehicle had a really bad flat tire with a bent rim. my vehicle was…read moretowed to this location by sugar land green towing from Walmart 290 & W Tidwell address 13484 Northwest Fwy Houston, TX 77040 United States. Auto Nation Chrysler Dodge Jeep RAM Katy address is 21777 Katy Fwy Katy, TX 77450 United States are the most beautiful car lot with the poorest management and most unprofessional sales consultants with the exception of my sales consultant named Corey Jones. After returning the day after my first visit; one of the sales consultants explained to me that they do not keep anybody's personal information and that my credit application was shredded. After filling out a second one perfectly and asking the finance manager for a copy of my own information before exiting the sales building to return to the service side of the Auto-Nation the finance manager asked me rudely to never return to the sales building. ~Jacob Cantu, Salespeople WILL NOT RETURN FOR BUSINESS.

Sell your Jeep here if you want them to deduct $1,000 for a cracked windshield and claim that's how…read moremuch it costs . They would have gotten my future business, absolutely NOT after this experience.

Thank you Syed, great service and we love our new car. You made buying this a great experience!read more

Extremely Disappointed - Would Not Recommend Land Rover West Houston…read more If you're considering purchasing a vehicle from Land Rover West Houston -- especially remotely -- I urge you to think twice. My experience purchasing a 2018 Cadillac Escalade has been nothing short of frustrating, and unprofessional. I bought the vehicle sight unseen after placing my trust in their sales associate, David Hudzietz , who was very helpful and provided detailed photos of the vehicle and assured me the Escalade was in good condition. I specifically asked to be informed of any cosmetic or mechanical issues, including paint, trim, and overall drivability. I purchased the vehicle and had it delivered to Colorado. As soon as I drove the vehicle, I noticed that it had a loud knocking noise coming from the undercarriage (which I immediately documented and shared in a video) and two cracks in the windshield -- both of which were never disclosed. These are not small details. I raised my concerns in a detailed email that was forwarded to the management team Chad Tatum & Daniel Gonzalez by my sales representative. Nearly two weeks later, I have received no follow-up, no acknowledgment, and no attempt at resolution. Instead, I saw a dismissive internal response from the salesman claiming there were "no cracks in the windshield," as if I was making this up -- despite clear photographic evidence and firsthand observation upon delivery. My sales representative assumed it must've happened during the shipping to Colorado. Regardless of when it happened, it should be addressed and taken care of. This dealership was happy to sell me a car, but disappeared the moment a problem arose. That's not just poor customer service -- it's a breach of trust and a complete failure of responsibility. I expected more from a luxury car dealership. If you value transparency, communication, and basic customer care, avoid Land Rover West Houston.

Trusted and valued for auto purchases and service since 2005…read more Wouldn't consider going anywhere else for Toyota related item. Strong recommend.

I purchased a vehicle from this dealership, and the post-sale experience has been incredibly…read morefrustrating. They promised to handle all the necessary paperwork, but communication has been non-existent. Specifically, Celeste from the finance department personally assured me that she would call me to handle my temporary license plate, but she never did. To make matters worse, once my temporary tag expired, I called them to demand a solution, and they actually told me to just drive with the expired tag, which is completely illegal. It is highly irresponsible of them to put a customer at risk of getting ticketed or facing legal trouble with law enforcement. It is unacceptable that once the sale is finalized, they completely ignore you and give this kind of "advice." I absolutely do not recommend this place. Compré un vehículo en este concesionario y la experiencia postventa ha sido frustrante. Me prometieron que se encargarían de la documentación y los trámites correspondientes, pero la comunicación ha sido nula. En específico, la financista Celeste se comprometió personalmente a llamarme para resolver lo de mi chapa (placa) temporal, pero nunca lo hizo. Lo peor de todo es que, una vez que se venció mi placa temporal, los llamé para exigir una solución y su respuesta fue decirme que manejara con la chapa vencida, lo cual es completamente ilegal. Es una total irresponsabilidad que pongan en riesgo al cliente de recibir una multa o tener problemas con la policía. Es inaceptable que una vez que cierran la venta, se desentiendan por completo y den este tipo de "soluciones". No recomiendo este lugar para nada.

The owners didn't ask but I had to leave a review. These guys are amazing, I have a very small leak…read moresomewhere in my truck leaking the AC refrigerant. They have looked 3 times for this leak and refilled my refrigerant and only have charged me for one diagnostic. The last 2 times I went in the searched for the leak and couldn't find it still but didn't charge me a bit. They also referred me to someone who did electrical work, who fixed my issue for an absolute bargain.

I went in for a simple oil change on Tuesday, 11/18, and the experience was completely…read moreunprofessional. The mechanic, Willie, was rude and appeared frustrated, tried to pressure me about brakes I didn't request, and repeatedly called me approximately four times back-to-back, even texting me while I was still at the shop -- luckily, I keep unknown callers on silent. They put the wrong oil (5W20 instead of the required 0W20, which is stamped on my oil cap) into my car without asking. I immediately called my usual mechanic, who confirmed that using the wrong viscosity can damage my engine. The oil filter was changed at the same time, meaning it now contains the wrong oil and should be replaced again, but the shop refused to do so. To make matters worse, the owner (I assume) tried to grab my receipt and nervously laughed when I took a picture documenting the mistake. They even left my car running with the windows down after the error was "corrected," creating a safety risk. This shop is careless, disrespectful, and clearly assumes women customers don't know anything about their cars. Women are fully capable of reading manufacturer recommendations and recognizing when something isn't right. I will never return and strongly caution others. I now have to closely monitor my vehicle to ensure it was corrected properly. Willie claimed he was "trying to help," but disregarding manufacturer recommendations is completely unacceptable. For the safety of both your vehicle and your sanity, I strongly advise going somewhere else.

i left riz motors saturday afternoon with the car of a lifetime. I love it! the interior was…read moredetailed perfectly. Car was sitting at 58, 434 miles when I picked it up. despite a couple hiccups after a long journey home to Dallas Riz motors was so kind and totally reimbursed me for the parts ordered and the labor to ensue. car drives great, suspension is unreal. come get your used cars here. Riz motors put love and care into these vehicles. 110/10

From the owner: "For years Riz Motors, located in Stafford, TX, has been your premier automotive dealership,…read moreoffering the best selection of used cars, trucks, and SUVs available. Our knowledgeable sales staff is here to assure you find the right vehicle for you and your family. Our mission is to provide the best customer service while facilitating a fun, hassle-free car buying experience."

Paul is the man. Within 30 minutes of me calling he met me at my office and appraised my truck, and…read moreeven arranged to pick it up the following day because I needed it to get to work before going to get my new one. His offers are fair and his service is wicked fast and great. Highly recommend selling your car to him. He even had all of the title paperwork ready to go. The entire deal took 10 minutes.

From the owner: Top dollar and prompt payment! That's our iBUYER TECH™ guarantee. We buy junk cars and offer the…read morebest pricing for your vehicle and money in your pocket the second your vehicle is picked up!

On March 7, 2026, I visited Honda to purchase new windshield wiper blades after my original ones…read morewere accidentally thrown away by AutoNation Ford Katy. Fortunately, the representative at Ford was able to locate one of my original wiper blades, so I only needed to purchase one new blade and a replacement rubber for the second one. The Honda employee who assisted me was extremely friendly, helpful, and attentive, making sure all my needs were taken care of. Then, on March 9, 2026, I returned to Honda because Ford was unable to help me remove a stuck valve cap on my tire. Honda checked it right away and advised that they could fix the issue without any problem, estimating it would take about one to one and a half hours. Their team worked quickly and efficiently, and I was back on the road much sooner than expected. As an added bonus, they even washed my car for free, which I truly appreciated. Thank you, Honda, for the wonderful customer service. Please keep up the excellent work! Special shout‑out to Thuan Vo for the outstanding assistance!

Predatory service charges. Lied to my mother taking her car…read morein for a service under warranty telling her she needed service at $700 for something she only needed regular maintenance on ($200). Other dealerships validated the over work estimate. Do not trust this location.