FINAL RESOLUTION UPDATE: Neither corporate nor management broke their silence--I happened to…read morerandomly catch our salesperson, Justin, on the phone. Justin took immediate control and rectified the entire situation himself. He informed us he had absolutely no idea the power boards were still disconnected, was never told that my husband had physically come into the showroom to speak to manager Byron Nelson, and was completely unaware that nobody was reaching back out to us while he was out of office. They found it was just a loose wire and plugged the boards back in (like the Service Dept should've initially done after running their MPI) for $0 out of pocket. While we are incredibly grateful for Justin's personal honesty and quick action, this completely exposes the extreme lack of communication and gatekeeping by AutoNation Ford Katy's management team. We had filed complaints with the Texas DMV, the Texas Attorney General, and the BBB because management chose to stonewall us until we got lucky on the phone. Justin saved this deal, but beware of the management here.

DO NOT BUY A VEHICLE HERE!!!!…read more This has to be the absolute WORST dealership I've ever dealt with. I've bought Ford for over 20 years and I can tell you this place is a nightmare. I will never go back here again, and I will make sure everyone that I know in the surrounding area, Katy, Richmond, Rosenberg, you name it, never come to this place. They have the absolute worst customer service if you even want to call it that. No one ever calls you back, the GM's in every department do not care about you, they don't call you back, they are rude, disrespectful, and just downright don't care. All they want to do is sell a car and get you out the door and that's it. I cannot even begin to describe to you how horribly difficult it was to deal with anyone in this dealership, sales, service, management, what an absolute nightmare!!!!!!!!

Very glad I picked Zeus to buy my wrecked truck. One hour from calling them to having cash in hand…read more Then the tow truck comes and takes it to that big junkyard in the sky. We had some good times, truck. Bye truck. Hello cash!

Contacted Zeus and had a pick up and cash in hand within four days. The man was very professional…read moreand came got the truck in no time. I would highly recommend them.

Katy Car Max was AMAZING. I picked up my 2013 Honda Fit Sport and felt so well tended to and they…read moreEXCEEDED my expectations. Everyone was so friendly and welcoming and made the process so smooth. As for the car, I was happily surprised to see how clean it was and that the interior was cleaned as well! Smelled great and felt like a brand new car. If anyone is looking to buy from CarMax and lives in Houston, DEFINITELY check out the Katy location. Thanks again ya'll!

I will never do business here again. These people do not fix any issues with your car under the 30…read moreor 90 day warranty. Even if the issue was discovered the day after you drove the car off the lot. I'll go to an actual dealership and shop their used cars next time I'm in the market to buy. Even if I paid more for the same make and model, I have no doubt it will save me money in the short AND long run.

They only get two stars because the guys that work there or the employees I say not guys they were…read moregood however, the sales people the finance people are liars. Oh yes, you can get a loaner vehicle will always have one for you. You pay extra and we'll make sure to have one for you. They never do never ever do then you have to Uber and then you get a rental from Hertz that you gotta pay a fortune for because they don't pay for it. You have to pay for it out of your own pocket or you have to wait and then get an Uber. This place is so unorganized AutoNation. You just screw everybody over all the time since I walked in there. I never thought that I'd be so screwed over Chevrolet Lone Star Chev /let I/ they were awesome. It didn't matter what it took. They took care of their people place as a joke when it comes to taking care of their customers and paying for extra why should a customer have to pay? Why should a customer have to do all the extra when he pays for the warranty that the sales person and the finance person condom in to pay for I will never ever buy a vehicle at AutoNation again and if you need something fixed and you're in a different city you can't get it fixed at any different place either. They don't tell you that there's so many hidden secrets with AutoNation that people don't know. Trust me walk away. If you're gonna find something it ain't worth a headache they lie they cheat and they steal.

My honest opinion? Based on my experience with two RAM dealerships in West Houston, Autonation and…read moreHouston Dodge, customer retention is no longer a priority. I originally brought my truck in for a leak while it was still under warranty. The first dealership cleaned the area and reported that no leak was found, covered it up and took no accountability. When I raised my concerns with RAM corporate, I was told the issue was documented and to take it to another dealer. The leak was still present at subsequent oil changes, and a second RAM dealership confirmed it. Despite that, RAM denied the warranty repair. Now I'm left fighting over a problem I reported while the truck was covered.  The communication made an already frustrating situation much worse. My service advisor and I were texting back and forth, and he told me he would get back to me. He never mentioned that he was about to leave for two weeks. When I hadn't heard back and texted him the next day, I received an automatic reply saying he was out for two weeks--with no contact information for anyone handling my repair order. I was left with my truck in the shop, no update, and no idea who was responsible for my case. Every time I called, I reached a call center that couldn't get anyone in the service department. Three separate times, I was told a message had been left and someone would call me back. Each time, I waited at least 48 hours before calling again. No callback. I finally paid for an Uber to go there in person, and nobody could help me. By my second visit, what was supposed to be a 24-hour diagnosis had turned into three weeks without meaningful communication. Yes, I was upset. I spoke with the service manager and came away with little confidence in how the department was being run. There appeared to be no clear ownership of my repair, no effective handoff between employees, and no urgency to resolve the situation, he himself said he had no help and was overwhelmed, to be honest that shouldn't be my problem. The manager assured me that my repair order would remain open and that he would call as soon as he heard back from warranty. He said they would work toward a resolution, even if that meant pursuing the first dealership for the cost. I picked up my truck three weeks ago, and I'm still waiting for that resolution. When I contacted my original service advisor about the lack of communication during his absence, he disputed my account and took no responsibility even starting getting lippy with me. My expectation is simple: take care of the customer. I reported the failure under warranty, the leak persisted, and another dealership confirmed it. I should not have to chase multiple dealerships and RAM corporate just to get someone to take ownership. Based on these experiences, I cannot recommend either of the two West Houston RAM dealerships I dealt with. Between the warranty dispute, the lack of communication, and the wasted time, they have lost my trust. I expect to purchase approximately 15 vehicles for my company's fleet over the next two years. After this experience, I will not be buying RAM or any of its sister brands. It's not worth the headache.

Thank you Venessa and Syed for great service. They helped us a lot with the purchase. And we love…read moreour new car.

Thank you Syed, great service and we love our new car. You made buying this a great experience!read more

Had a pretty good experience at this dealership with Zeb. My co-worker recommended him and I can…read moresee why. You don't get the normal car sales guy vibe from him. He was respectful, kind throughout the whole experience. Definitely recommend!!

At Toyota of Katy for the third time to fix the same problem--the gas gauge. For the third time,…read morethey asked me if I gas it up with the engine running (they asked Kenny the first two times). I responded with "either you think I'm stupid, or you are stupid because I can read at the gas pump that you risk being blown up if you leave the engine running." We finally tried to leave and 5 warnings go off. What in the name of all that is holy?!?!? They apologized, and I said that is not enough -- how bout a full tank of gas and detail my car? I'm not done either because this entire situation is reflective of gross incompetence. I wish I could give zero stars to the service department.

Currently love this place…read more Was referred by someone at the auto zone on westheimer. I've only came for small things like replacing bulbs but they are quick, not too pricy, and don't try to sell me extra services. I will continue to return as long as they keep up the good service :)

I went in for a simple oil change on Tuesday, 11/18, and the experience was completely…read moreunprofessional. The mechanic, Willie, was rude and appeared frustrated, tried to pressure me about brakes I didn't request, and repeatedly called me approximately four times back-to-back, even texting me while I was still at the shop -- luckily, I keep unknown callers on silent. They put the wrong oil (5W20 instead of the required 0W20, which is stamped on my oil cap) into my car without asking. I immediately called my usual mechanic, who confirmed that using the wrong viscosity can damage my engine. The oil filter was changed at the same time, meaning it now contains the wrong oil and should be replaced again, but the shop refused to do so. To make matters worse, the owner (I assume) tried to grab my receipt and nervously laughed when I took a picture documenting the mistake. They even left my car running with the windows down after the error was "corrected," creating a safety risk. This shop is careless, disrespectful, and clearly assumes women customers don't know anything about their cars. Women are fully capable of reading manufacturer recommendations and recognizing when something isn't right. I will never return and strongly caution others. I now have to closely monitor my vehicle to ensure it was corrected properly. Willie claimed he was "trying to help," but disregarding manufacturer recommendations is completely unacceptable. For the safety of both your vehicle and your sanity, I strongly advise going somewhere else.

i left riz motors saturday afternoon with the car of a lifetime. I love it! the interior was…read moredetailed perfectly. Car was sitting at 58, 434 miles when I picked it up. despite a couple hiccups after a long journey home to Dallas Riz motors was so kind and totally reimbursed me for the parts ordered and the labor to ensue. car drives great, suspension is unreal. come get your used cars here. Riz motors put love and care into these vehicles. 110/10

From the owner: "For years Riz Motors, located in Houston TX, has been your premier automotive dealership, offering…read morethe best selection of used cars, trucks, and SUVs available. Our knowledgeable sales staff is here to assure you find the right vehicle for you and your family. Our mission is to provide the best customer service while facilitating a fun, hassle-free car buying experience."

Paul is the man. Within 30 minutes of me calling he met me at my office and appraised my truck, and…read moreeven arranged to pick it up the following day because I needed it to get to work before going to get my new one. His offers are fair and his service is wicked fast and great. Highly recommend selling your car to him. He even had all of the title paperwork ready to go. The entire deal took 10 minutes.

From the owner: Top dollar and prompt payment! That's our iBUYER TECH™ guarantee. We buy junk cars and offer the…read morebest pricing for your vehicle and money in your pocket the second your vehicle is picked up!

These past few weeks when I have been struggling to use my car with two broken external handles, I…read moreWISHED I had the mechanical skills to fix my car. Since I do not, the next best thing was finding LA Auto which is Woman owned and Operated to fix my ride! LA Auto was brought to my attention thanks to the Projects feature in the Yelp App. I sent out a request for a job or service and Yelp broadcasted it to businesses to reach out to me concerning the service. I had initially had a different mechanic before LA Auto that was going to do the job, but a price change occurred before the vehicle was in their possession. Decide to nix that mechanic and go back to the drawing board acquiring estimates for the job. By this point, I had already ordered and picked up my parts directly from the dealership so they would match my vehicle. All I needed was the labor to complete the repair. I was really intrigued that there was a Woman owned and operated auto shop in Houston, so I decided to reach back out to the shop about an estimate for labor. My inquiry was Friday afternoon, so I didn't expect to hear back until Monday. Liz, the Owner, however, was in contact with me in and out the entire weekend asking for pictures of the parts to ensure they were correct for the vehicle based on the VIN as well as making sure they didn't need to paint the handles. She gave me a range on the price for the labor, which I could understand because she never saw the vehicle before- only pictures of the damage. We did most of our communication on Monday which offerred a great opportunity for me to get the car fixed that afternoon since she had an opening. I honestly thought I may have to come back another day to get the job completed because EVERY OTHER BODY SHOP I SPOKE TO said I would have to drop the car off just to get an estimate. I did that with one Pearland body shop and received a quote of over a THOUSAND dollars just to fix some handles! They even stated the labor was high because the panels of the car had to be removed. Thanks to Youtube, II knew that was not the case and Liz the owner and my mechanic confirmed my research as she completed the work on the vehicle in less than an hour WITHOUT removing the inside panels. She worked fast and I was even able to see her work from the office which provides a chair or two inside for waiting customers. A/C is blizzard cold inside the waiting area, so bring a jacket. This is not your car dealership waiting room with tvs and refreshments, so bring your own, but Liz worked so fast I didn't need to indulge in either! Really friendly, sincere, and affordable service from Liz at LA Auto. I am so glad to not only have my car repaired (FINALLY, with the exception of one small part that the dealership gave me in error that doesnt affect the main fix) but I am so estatic to support a small business owned and operated by women. I am telling everyone I know about LA Auto if they ever need repairs on their vehicle. This place is a real gem and deserves to shine!

Was searching for a shop to install lowering springs on a supra. Discovered this place and saw…read morepositive reviews. Staff was professional and provided a reasonable price. They did an amazing job. Thank you. Would definitely recommend.