Another great CarMax experience! This is our 6th CarMax family purchase and everything was as good as expected. We had the vehicle shipped (from a further distance than usual), and had a bit of a delay. The trade in offer expired during that time but CarMax honored the original (higher) offer. Diego Orozco was very professional and followed up promptly when we had post purchase questions. Next time I need a vehicle, I will definitely be looking to CarMax for my car! read more

HI KATY COMMUNITY ALERT!! I suggest you do not dare to come this location where staff especially cashier or accounting or customer service are most the time or their personal phone or sleepy...... you will loose your precious time and money. This was my 1st time experience with this organization where they wasted my several hours and went their 5 times due to misguided by a several representative!! I will never go back this location where people are asleep during their work!! read more

Katy Car Max was AMAZING. I picked up my 2013 Honda Fit Sport and felt so well tended to and they EXCEEDED my expectations. Everyone was so friendly and welcoming and made the process so smooth. As for the car, I was happily surprised to see how clean it was and that the interior was cleaned as well! Smelled great and felt like a brand new car. If anyone is looking to buy from CarMax and lives in Houston, DEFINITELY check out the Katy location. Thanks again ya'll! read more

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My wife was ready to let her fourteen years old car go. Needed maintenance and repairs were costing more than what her car was worth. I didn't want the complications nor the required time to sell the car from our driveway. I also didn't want to deal with the back and forth of a traditional car dealership. I submitted the car profile to CarMax on line. I received an offer immediately. The offer was acceptable to my wife and I. I set up an appointment without any issue. The dealership itself was clean and orderly. Employees were nice. The whole selling process including car inpection and paper works took about an hour. The on line selling price was honored and we walked out with a check in hand. My wife was happy. read more

We had to buy my daughter a new-to-her car this week. Travis was amazing getting us through the process. She tested positive drove 2 different cars, and we completed the purchase in just over two read more

CarMax - Used Car Dealers Near Me - Katy, Texas

Austin gave us a quote for our BMW 2020. He was professional, kind and great to speak with given his diversity in life experience and travel. It was quick as we were a walking in at 5 pm pst on a weekend. We were very pleased with the process of getting a quote for our vehicle we are considering selling with in 30 mins of walking in. read more

The cars smell like mildew. Like if you leave your window down and it rains. I think it has something to do with the box that they put on the cars. I cannot buy a car that smells like that. I'm giving this three stars because everyone I talked to was actually really amazing. However, the cars just smell horrible and I was looking at luxury cars. Also, they don't take the time to actually really detail the cars. There were so many cars that I looked at that still had dirty seats. read more

They were busy and the reception person dismissed me immediately. I was asked if I had an appointment. Just didn't feel right. I guess I should have made an appointment. read more

I sold them my car and it couldn't have been easier! I went in for the appraisal (make an appt before hand!) and within 30 minutes had an offer 6k higher than the dealer attempted to give me. It was an easy process and I will now consider buying a car from them in the future. Customer service was better than some luxury dealerships in Houston! YES, I absolutely recommend them! I really loved that car and hope whoever buys it has as good a time driving it!! read more

CarMax - Used Car Dealers Near Me - Katy, Texas

I'm writing this review on behalf of my parents, they purchased two cars from Mohammad Azim. He is very professional, knowledgeable, very honest and kind . He treated them like family. They have highly recommended him to family and friends. If they are ever in the market to purchase another vehicle they would only go back to him. They highly recommend Mohammad Azim. Thank you Mohammad, Mr. & Mrs Humberto Ramos read more

Zero stars if I could. We came in with a pre-approved bank loan for a used vehicle, and had a trade in. The loan we were pre-approved for was like walking in with cash. The trade-in regardless of the condition of the vehicle was already consolidated and financed with our bank, Navy Federal, and we were ready to make a purchase on our chosen car. Azim was the one helping us, and despite us having a check that was enough for the vehicle they pulled every card they could. They had us going between Carmax and the Bank, had talked to our bank and agreed to continue with the transaction, and after sitting there for 3 hours we were told by their financing office that we were actually not approved for the amount listed on the check but for less because of an imaginary "negative equity" that was already allocated for! They tried to confuse us to try and force us to finance with them and double dip, refused our check, and tried to coerce us to try to apply and finance with them directly because they get more money from you that way! Lost customer - we will never shop with you. We will never recommend you. And if they ever ask you to take a picture of a check don't do it. I really hoped for better considering Carmax's glowing reviews and recommendations! read more

i got on carmax.com and found the exact car I wanted for the exact price I wanted to pay! I ordered it from another carmax in a different city and it was here at Katy in 3 days max! i uploaded all my documents on the app & all i had to do was show up to test drive it & sign some document & drive off! Thanks to Jessy because he was very helpful & nice. 10/10 recommend. read more

I searched for weeks to find the right commute car. I found it Saturday and had it reserved for Monday at Carmax. I had a finite amount of time when I finally made it there (I stopped at some other dealerships on the way). I Test drove the 2018 "Ruby fire red" Chevy Cruze, loved it and purchased it. I was by myself when I purchased it (The dealership is 1 hour away, 4 hours traveled total) so the salesman just told me to park it in the customer lot. So I took my son to a Dr. apt back where I live right when the sale was completed. I bought at 1:15, I got back at 7:15. A Carmax employee apparently hit the bumper of my car, bad enough to dent not only my bumper but dent my trunk in. From the looks of it, it's all cosmetic. They ended up doing a total refund to the lender (today.) Hopefully I can get a new check tomorrow. The worst part about it is they didn't even bother to check stock to see if the car was sold! I drove an hour with my wife and 2 kids to show them the new car, only to arrive to a wrecked vehicle. The next day I talked to Angela, the apparent GM. She stated to me that their compensation to me is "CarMax taking liability" IT WAS THEIR OWN EMPLOYEE THAT HIT THE CAR!! I told her "I bought the car, I'm still interested in the car. Take off TTL and I'll buy it once it's fixed". She replied "When the car is repaired, it will be valued and re-listed" Long story short, I made 6 total 45 minute trips, 1 including my 14 day old son just to get this transaction complete. They didn't notify my when that the car was hit, so I showed up with my family looking like a fool. Sales blamed service, service blamed sales. Nobody showed remorse. Chris (assuming he's some sort of sales manager) and Angela (the apparent GM) did not care in the slightest bit. Even though I had purchased this car just hours before, I was told that I was lucky that it happened on their property, because "if it happened across the street, it would all be on me to get the car fixed".... It was hit by a CarMax employee hours after purchase. Hence the word apparent GM. CarMax is usually my go to, but I'm dumbfounded by how this place is ran. I would avoid it like the plague. read more

CarMax - Photo I sent to the family when I bought it! - Used Car Dealers Near Me - Katy, Texas

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Hands down, the most exceptional car-buying experience ever! Azim went above and beyond to make sure my girlfriend drove away in her new car. His dedication, expertise, and warmth made the entire process seamless and enjoyable. From finding the perfect match to ensuring a fair deal, he exceeded our expectations in every way. Don't waste time go in Carmax and ask for Azim!!! The guy is a ultimate car-selling guru! Five stars aren't enough 10 starts off top!! read more

They don't have Yelp for Carmax College Station branch so I am writing this review here for their Carmax branch of College station. CarMax - Lies, Deceit, and Incompetent staff! Allow me to paint a picture of the nightmare I've endured with CarMax: The Bait: I purchased a CarMax care plan with the promise that I would receive a loaner car if my vehicle needed repairs (I was impressed that it will save me time to run for rental and Uber around to get car, felt like great convenience, drop the car get rent/loaner and whole day saved). But wait this all was fraud, lie and cheating. They conveniently left out the fact that this courtesy only applies for the first 90 days. The Switch: After the 90-day period, CarMax's true colors began to show. They started ignoring my calls and texts (when I tried to reach them out for the repairs), leaving me stranded when I needed assistance. Despite having the CarMax care plan, I was told I would have to travel a ridiculous 12 miles to get a rental car. So much for the "care" in their plan! Since they lied me that I will get car loaner/rent if my car needs repairs, wihtout telling me that this bait is only for the 90 days after that I will need to waste my whole day to jsut freaking drop car and arrange rental car etc time wasting procedures. The Incompetence: Their staff are either poorly trained or deliberately obtuse (May be deliberately trying to frustrate me to not provide service, since they already tried to ignore my texts and phone calls, before I reached there in person). I had to repeat my car problems to the first representative two times, yet he was still too inept to write it down accurately. Then, I was transferred to a manager who had the gall to ask me to repeat myself yet again! It's clear that their employees are trained to waste customers' time and frustrate them into submission. The Ugly Truth: CarMax is a company built on a foundation of lies, deceit, and broken promises. They use the allure of a care plan and loaner car to entice customers, but fail to deliver on their word. They intentionally hide key details, like the 90-day limit on loaner cars, to mislead unsuspecting buyers. Once they have your money, they couldn't care less about your problems or their commitments to you. In summary, CarMax is nothing but a den of liars and cheats who will say anything to make a sale. They promise the world with their care plans and loaner cars, but deliver nothing but headaches and frustration. Their staff are incompetent at best and maliciously unhelpful at worst. I strongly advise anyone considering CarMax to run in the opposite direction. Do not fall for their empty promises and deceitful tactics. Take your business to a company that values honesty, integrity, and customer service. You'll be glad you did. I hope their local staff must get fired right away and the person who was handling my case online and trying to run me in loop while wasting my time. Their CEO must be fired who is there for nothing but filling his pockets by these lies, cheat and frauds, ignoring customers problems when the 90 days period is over. read more

Horrible experience with @carmax this has been an absolute nightmare!!!! Was excited to purchase a Cadillac from Carmax. Sent in my insurance which was liability only, definitely understood if I needed to change it to full if I was going to finance a car because most certainly you can only purchase a car on loan with full coverage. Had the car for 2 weeks and wouldn't you know it it stops in the middle of the road!!!! Called to get the vehicle looked at mind you the sleezy workers you have informed me there had not been an inspection done on the car. 2 weeks go by and they claim there was sugar in the tank, hmmm when turned in the car there was no damage to the gas tank door at all flawless no issues but there was sugar in the tank. Requested a photo and it looked like someone just poured it in and over the tank mind you the gas door is still not damaged ok I asked for an analysis of the fuel and have yet to receive one. Got a call a couple hours ago and now the car has maple syrup? Stating the sugar fuel and heat turned it into syrup! Is that so? How come this wasn't discussed in the previous statement when they stated they would need to purchase a part (fuel pump) if a car has sugar it needs to be flushed. Now the kicker!!!!!! They won't take care of it because my insurance was not full coverage!!!! I'd like to know is it standard to let someone drive off without full coverage? No it's not! Your workers are very incompetent and I am already seeking legal representation and contacting the department of motor vehicles to investigate this issue. I have called headquarters and it's been months not I'm iust getting the run around! All I wanted is the money back or a different car without having a repo on my credit because I know if I turn the car back in that's what you will do! This is sad and @carmax is nothing but a bunch of con artists and getting over on good people! Long story short this issue has yet to be resolved. This was out of KATY TEXAS all CarMax has to do was make it right that they sold a lemon car! All they had to do now it's going to turn into a battle! And I most certainly the one to expose them!!!! read more

On my 3rd purchase here in 6 years only because with lifestyle changes comes car changes! I've had really great luck here so I keep coming back. I would definitely recommend this place! read more

Great customer experience when I bought my Ford Explorer. Very easy and great customer service.

I think Carmax used to be a great place to get a car years ago. I still think for maybe a higher end car. It's still a good place. The problem I have is that each store runs a little bit different depending on the size of the store. Also, depending on who you're dealing with, they have a different answer for questions like if I sold my car while I get a check today Some locations. Yes other locations no. Nonetheless, I do feel like they have pretty good customer service and you can probably still buy a decent car at their locations read more

Crooks, BEWARE!! I always heard good things about Carmax, so I decided to give it a go. I did an online appraisal that came back 30-40% higher than any other dealership and I found a car in their inventory that I liked. I came to the store and test drove the new car, while they confirmed the appraisal for my car. To my surprise, they said the found frame damage on my car and lowered the appraisal by 'magically' what they needed to get to the same value any other dealer is offering. I've had my car for 2,5 year, no issues. It was inspected by 2 reputable dealers when I bought it and by 2 mechanics I have worked with for years. None of them ever found anything wrong with it. I call it pure BS. Crooked business practice, should have given an honest appraisal in the first place. Never ever again stepping into a Carmax store!!! read more

Offered a great and fair price on a Rav4. Thank-you team. I would definitely recommend this business. I will be doing more business in the future. read more

Horrible- do not buy from them. Richard, the service manager doesn't stand behind the warranty and does NOT care if the car falls apart a month after picking it up! scam masters who only want your $$$ read more

We took our car here to sell. The staff here is very responsive and good to work with. Area is clean and they are very efficient. read more

CarMax - Main entrance - Used Car Dealers Near Me - Katy, Texas

My daughter had the money for the right car. CarMax made it easy and quick. A good experience for a first time buyer. read more

I made an appointment to test drive a car. I drove 50 minutes to get here and ended up being 20 mins late. I checked in and told I would be called when a rep was ready. After 40 minutes of nothing, I went to check on my appointment. I was checked in but something happened where I wasn't called. I was told I would be out on the top of the remaining list of waiting people but it maybe 15 more minutes. I couldn't wait any longer and said for them to cancel my appointment. Disappointing for sure. read more

Poor and slow service. Lie to you about wait times. Emoloyees waste time sitting around talking instead of their job causing you to sit around and wait on them. Overall check in, inspection, and sale process took 2.5 hours.... Go anywhere else. read more

Nice people at the front. But the wait time is ridiculous. I saw multiple people besides my self, a full time student and worker waiting and asking multiple times. I got told the paper work is ready to sign off and then get here and it's a hour now. First time i was here to sell my car he asked me over and over again where my permit was when i showed proof of identification. It's not hard to tell people a actual time instead of wasting there time. Not even just not hard it's common respect read more

The manager Angela won't call me back and I purchased a vehicle from here that did not have 2 set of keys like the ad on their site said, it also said no damage and when I arrive they assure me they will fix the crack in the windshield and will order a new key. They had me drive almost 2 hours to pick up a key that Tesla stated they never even ordered and that they were not fixing the windshield. Thank God I had not went over my return window and was able to bring the car back. I am still waiting for my REFUND that they claim I will receive by mail. Smh. They won't give me tracking or anything. If I don't receive a call back and my refund I will be suing. read more

Writing this review while sitting at carmax it has been 45 minutes to do some basic test drive and they are not ready as of yet Sales people are lazy and are not equipped to handle clients professionally Bad experience with Dave and Akhtar read more

CarMax - Car max katy - Used Car Dealers Near Me - Katy, Texas

I just purchased a 2022 Chevrolet Malibu with a salesman named Azim. I love how when we were shopping for my Malibu, he instantly took the car off of the list when he noticed that I wanted it, so that no one else could buy it! Plus, he kept me well informed with everything I needed to know. He didn't leave any details out or anything. I'm actually glad I shopped with Azim because he has experience so I know that I was in good hands. Also, he was very funny, who doesn't want to laugh? read more

I have been a loyal customer since 2019, I've made all my payments, but due to a change in my payroll schedule, I am unable to make the monthly payment on the original exact date. I made a payment and decided to call to have it adjusted to better match my payroll schedule. I was told I can't be helped and that I would have to call back later. This is not acceptable. As a client of over 3 years, I should be able to adjust that date with a phone call. You have to do better CarMax. read more

WAITED 25 minutes just to be noticed as a Customer Scheduled a 11am Appraisal. 10:45 - Ayman Shannak text me to confirm. I arrived at 11:05. I checked in Front Desk contacted Ayman and said he would be with me and to have a seat. I waited Patiently looking at Ayman in the far corner desk and NOT ONE time did he acknowledge me or greet me. At least to walk over and talk to the customer. 25 minutes later. I walk back to Front Desk and rep contacts Ayman then he finally approaches me only to Hand me off to another rep. What a Disappointing Experience just to get an Appraisal. .. I drove to Texas Auto Direct to get an appraisal in less than 15 min. plus $2500 more. read more

This was my second visit at this location. I went in a for a simple appraisal and the sales person was rude and talking bad about the company. He said that I should just leave and go with the appraisal offer I got done at another place. I decided that maybe the guy was having a bad, I told him I wasn't interested anymore because while he was bashing the company he was being rude and was making really ignorant remarks. I brought this up to the manager after I noticed that when he stop talking to me he went to his CarMax coworkers and stared talking and laughing about me. I decided to bring it up the manager before leaving. I didn't realize that Carmax had such low standards for their presidents club employees. Very disappointed and very disrespectful. read more

I sold my beloved Subaru here today (currently waiting for my ride home) and couldn't be more impressed with the staff and the systems in place. It's covid, and everyone is friendly and personable but safe and contactless and I feel super comfortable and safe re:covid. But this has been unbelievably swift, kind, zero-stress, and everyone has been a pleasure to work with. They're also kind to each other, which makes me think that management must be great. People are happy, I'm happy, and I hope the new future owner of my much loved car is happy too. Thanks Carmax:) Happy 2021! read more

I just got my car yesterday and the customer service experience was phenomenal! I didn't feel pressured to purchase a car or anything. I was able to test drive cars that I saw online. I ended up buying a 2015 Chevrolet Spark. I'm really pleased with my monthly payments considering I'm a first time buyer. The process only took an hour as well. BUT I just got home today to find someone else's personal information in my folder. I feel pretty stupid for not checking before I left. I just assumed they were doing their job when it came to the business center. I will be going up there tomorrow to discuss this with them. I'm not pleased at all that there is a high possibility that this other person has my social security # and other info. read more

CarMax - Used Car Dealers Near Me - Katy, Texas

Best car buying experience by far. We had such a great time with Larry Jackson that even if we didn't get to buy the car we wanted, we had a lot of fun talking casually with Larry about TV shows, music and a fantasy test drive while running from the cops. Larry was so chill and rolled with our natural zaniness that it felt like hanging with an old friend that happened to work at a dealership. He answered all our questions, even joked with us as we were being crazy and fun. Good times... So we decided to roll out with a Nissan Cube. Upgrading or downgrading, however you see it, from a Acura MDX gas guzzler! Don't get me wrong the MDX was great, but it was just too thirsty for our current situation and we were tired of forking out $$$ for a weeks worth of gas. Nissan Cube is a interesting car. It's a box with wheels, a total square. I had a Scion xB back in the day when they first appeared; so this little car reminded me of that. It's got plenty for what we need. We don't care about speed or looks... Well, not fancy looks. We just want something with good MPG and something we would love to drive everyday. Larry picked up on this emotional void left in our mind for a vehicle that would grant us this. He would steer us towards small compact cars like the Scion xB, Nissan Versa, we looked for a Honda Fit but they sold it. We settled on the Nissan Cube. A good price, a good test drive, and hopefully a good process for financing. Well, all the above were met! Larry took awesome care of us; everyone was great to work with, but really sold the experience! We joked most of the night about old movies we've seen, how Heroes "jumped the shark" along with other films and TV shows have done the same. It was as if we weren't there to buy a car and ended up getting a great car at a great price we felt comfortable with for a couple of years to come. Of course, I wished everyone's experience is as great at buying a car as I somewhat rambled on about. I will say if you need to look for a car, CarMax is a great option for variety and great customer service! I even had to come back the next day to deal with a small service issue (missing rear window wiper and a battery for a key fob) and they were so awesome. Larry told me to call him directly and he would take care of everything, which he did and it's all good in the hood! read more

CarMax - Our cubist ride from CarMax! - Used Car Dealers Near Me - Katy, Texas

Brought my car to this carmax location to do a appraisal on my car . Apparently the guy that was checking my car out it was his 10k car his name is Chris , once he was done I got my appraisal offer everything was good we were all happy :) but till I started driving back home like halfway home I started hearing noises from my car & I was like wtf is that noise so I stepped out of my vehicle to check it out just to find out my trunk was open I thought they properly forgot to close but I started to check it out more & seen the latch fell off & my trunk was not close & remind you this carmax is 42 mins away & it started getting late so I drove home & plan to call them by tomorrow which is today to see what we can do I talk to 3 different people they transfer me to sell manager he was rude asf like wtf I told him my problem & he kept on saying " well it not our fault , we can't fix it , whenever we checked it out it was all good & it been 24 hours already " like dude you check it but how come my latch is broken & not closing ? But we didn't wanna argue with him so we just left it alone now I gotta go get my trunk fix because they don't wanna admit it. read more

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DANGEROUS!!! No respect for safety! Bought a car with all the warranties etc. Everything looked good on the surface. Within a week there was a slow leak in back tire. On way to tire shop, the other back tire blew out. Serviceman advised the tires had been switched on the rims so that the wear was not showing. All four of the tires are dangerous to drive on. He advised if the front tire had blown at 75 on the freeway, my story would really have a sad ending. Do not blindly trust Carfax. Your life may depend on it. read more

I have researched minivans for a while and narrowed it down to the best 2 minivans on the market, the Kia Carnival, and the Chrysler Pacifica. Everyone knows the Pacifica is the best minivan with features nobody can match, including all wheel drive (made by Jeep) and SECOND row seats that fold down into the floor. But, the Kia Carnival is all new with tons of great features, and while not as good looking as the Chrysler (it looks like a school bus), it is a whopping $10k less in price, so for $10k, I can haul the seats out and put them in the garage when I need to. I went to DeMontrond Kia and was appalled by how unprofessional they are. First, the salesman refused to put their price in writing! He claimed that if he wrote it down, I might comparison shop. I explained that is how shopping works: a store has a price (in writing), and customers go where they can get the best price. If they want my business they have to have the best price. Second, he explained the price would be $12k-$15k OVER MSRP, including a $2000 receiving fee on top of Kia's $1000 delivery fee. Kia competes with Chrysler BECAUSE it is $10k less. If it is the same price, it can't compete! I explained his price is absurd and that MSRP already includes delivery and profit for the dealership. He told me that NOBODY was selling vans at MSRP, and if I found someone that is I should call him because he would buy it himself instantly (and obvious lie). Disgusted with Kia, I left. I am shocked Kia allows their dealers to price gouge and suspect this is part of the reason they wouldn't put it in writing! I planned to spec out a new Pacifica and order it (at MSRP) from my local Chrysler dealer and made an appointment to get my trade in evaluated and place the order. Meanwhile, Helfman Dodge had one in stock that was close to what I wanted (but not a perfect match). I decided to drive down and check it out. I had no intention to buy on the spot, because I was NOT going to pay over MSRP when I could just order one and wait for it. However, I was blown away by how professional, honest and modern Helfman Dodge was. The salesman, Oscar, was very professional. No manipulation, no slimy trying to warp reality. A salesman that focused on his product instead of "selling". The sales manager, Fransisco, was equally professional. Within minutes, they provided a professional sales order that disclosed EVERYTHING (all taxes and fees broken out by line item). No games or hidden fees. They did have a "market adjustment" - but nothing like Kia's $12k. I buy a new car every so often, so I have lots of experience with dealerships and this was a first; so refreshing! I explained I would still keep my appointment with my local dealer to spec and buy the one I wanted because: a) theirs had options I didn't need or want to a pay for, and b) I would not pay over MSRP. They marked down their van (UNDER MSRP) to accommodate the feature I didn't want and removed the market adjustment. It was a fair deal that worked for them and me. That is proper salesmanship, the art of compromise with give and take by both sides. Then came the matter of my trade. My local dealer had not seen it yet, but they indicated over the phone that Kelly Blue Book was "fair" so I expected to get Blue Book. Helfman was WAY under Blue Book. Who knows how they make these decisions, but I suspect it has a lot to do with how much inventory they already have? This was a deal killer, so I prepared to leave and deal with my local dealership. Oscar professionally suggested I try Carmax (right down the road), as they often hit Blue Book. I was pretty skeptical. I logged onto their website and answered a few questions. In under 3 mins I had an offer on my phone (at Blue Book). I suspected it was a scam to get me to go to Carmax, but decided to give it a try. At Carmax and they looked over my car and confirmed the offer. No scams, no BS, the offer was legit. This was all moving a bit too fast for me. I had only expected to look at a van. Now, I have a fair price for the van, and a fair price for my trade. I discussed it with my wife and shared my feeling it was all moving too fast. She suggested a make a final offer to Helfman as a test, if they accepted my offer it was meant to be and I should take the deal, if they didn't, then we should wait for the perfect van spec'd the way we wanted. I gave them my final offer, and they didn't hit it, but they make a reasonable counteroffer that showed real movement on their part. So there is my story; due to ineptitude and greed of DeMontrond Kia, and professionalism at Helfman and Carmax, we have the best minivan you can buy at a fair price! read more

I have purchased 3 cars here. Only have 1 left. Infinity Q50. Electronics are always screwed up. Timing sensors are crap. $1500 every time Drinks oil like a 70's dodge pick up. I do not recommend buying from these guys. Like a second hand Walmart for cars. read more