Brought my car to this carmax location to do a appraisal on my car . Apparently the guy that was checking my car out it was his 10k car his name is Chris , once he was done I got my appraisal offer everything was good we were all happy :) but till I started driving back home like halfway home I started hearing noises from my car & I was like wtf is that noise so I stepped out of my vehicle to check it out just to find out my trunk was open I thought they properly forgot to close but I started to check it out more & seen the latch fell off & my trunk was not close & remind you this carmax is 42 mins away & it started getting late so I drove home & plan to call them by tomorrow which is today to see what we can do I talk to 3 different people they transfer me to sell manager he was rude asf like wtf I told him my problem & he kept on saying " well it not our fault , we can't fix it , whenever we checked it out it was all good & it been 24 hours already " like dude you check it but how come my latch is broken & not closing ? But we didn't wanna argue with him so we just left it alone now I gotta go get my trunk fix because they don't wanna admit it. read more

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DANGEROUS!!! No respect for safety! Bought a car with all the warranties etc. Everything looked good on the surface. Within a week there was a slow leak in back tire. On way to tire shop, the other back tire blew out. Serviceman advised the tires had been switched on the rims so that the wear was not showing. All four of the tires are dangerous to drive on. He advised if the front tire had blown at 75 on the freeway, my story would really have a sad ending. Do not blindly trust Carfax. Your life may depend on it. read more

I have researched minivans for a while and narrowed it down to the best 2 minivans on the market, the Kia Carnival, and the Chrysler Pacifica. Everyone knows the Pacifica is the best minivan with features nobody can match, including all wheel drive (made by Jeep) and SECOND row seats that fold down into the floor. But, the Kia Carnival is all new with tons of great features, and while not as good looking as the Chrysler (it looks like a school bus), it is a whopping $10k less in price, so for $10k, I can haul the seats out and put them in the garage when I need to. I went to DeMontrond Kia and was appalled by how unprofessional they are. First, the salesman refused to put their price in writing! He claimed that if he wrote it down, I might comparison shop. I explained that is how shopping works: a store has a price (in writing), and customers go where they can get the best price. If they want my business they have to have the best price. Second, he explained the price would be $12k-$15k OVER MSRP, including a $2000 receiving fee on top of Kia's $1000 delivery fee. Kia competes with Chrysler BECAUSE it is $10k less. If it is the same price, it can't compete! I explained his price is absurd and that MSRP already includes delivery and profit for the dealership. He told me that NOBODY was selling vans at MSRP, and if I found someone that is I should call him because he would buy it himself instantly (and obvious lie). Disgusted with Kia, I left. I am shocked Kia allows their dealers to price gouge and suspect this is part of the reason they wouldn't put it in writing! I planned to spec out a new Pacifica and order it (at MSRP) from my local Chrysler dealer and made an appointment to get my trade in evaluated and place the order. Meanwhile, Helfman Dodge had one in stock that was close to what I wanted (but not a perfect match). I decided to drive down and check it out. I had no intention to buy on the spot, because I was NOT going to pay over MSRP when I could just order one and wait for it. However, I was blown away by how professional, honest and modern Helfman Dodge was. The salesman, Oscar, was very professional. No manipulation, no slimy trying to warp reality. A salesman that focused on his product instead of "selling". The sales manager, Fransisco, was equally professional. Within minutes, they provided a professional sales order that disclosed EVERYTHING (all taxes and fees broken out by line item). No games or hidden fees. They did have a "market adjustment" - but nothing like Kia's $12k. I buy a new car every so often, so I have lots of experience with dealerships and this was a first; so refreshing! I explained I would still keep my appointment with my local dealer to spec and buy the one I wanted because: a) theirs had options I didn't need or want to a pay for, and b) I would not pay over MSRP. They marked down their van (UNDER MSRP) to accommodate the feature I didn't want and removed the market adjustment. It was a fair deal that worked for them and me. That is proper salesmanship, the art of compromise with give and take by both sides. Then came the matter of my trade. My local dealer had not seen it yet, but they indicated over the phone that Kelly Blue Book was "fair" so I expected to get Blue Book. Helfman was WAY under Blue Book. Who knows how they make these decisions, but I suspect it has a lot to do with how much inventory they already have? This was a deal killer, so I prepared to leave and deal with my local dealership. Oscar professionally suggested I try Carmax (right down the road), as they often hit Blue Book. I was pretty skeptical. I logged onto their website and answered a few questions. In under 3 mins I had an offer on my phone (at Blue Book). I suspected it was a scam to get me to go to Carmax, but decided to give it a try. At Carmax and they looked over my car and confirmed the offer. No scams, no BS, the offer was legit. This was all moving a bit too fast for me. I had only expected to look at a van. Now, I have a fair price for the van, and a fair price for my trade. I discussed it with my wife and shared my feeling it was all moving too fast. She suggested a make a final offer to Helfman as a test, if they accepted my offer it was meant to be and I should take the deal, if they didn't, then we should wait for the perfect van spec'd the way we wanted. I gave them my final offer, and they didn't hit it, but they make a reasonable counteroffer that showed real movement on their part. So there is my story; due to ineptitude and greed of DeMontrond Kia, and professionalism at Helfman and Carmax, we have the best minivan you can buy at a fair price! read more

I have purchased 3 cars here. Only have 1 left. Infinity Q50. Electronics are always screwed up. Timing sensors are crap. $1500 every time Drinks oil like a 70's dodge pick up. I do not recommend buying from these guys. Like a second hand Walmart for cars. read more

Today we purchased our 3rd vehicle from Carmax in Katy. We lost 2 vehicles in the flood. They have a high quality staff. Informed & friendly never pushy. I believe all the sales staff are well informed,we had Doug Williams extremely helpful it shows he really loves his job. The process from beginning to end is very professional. The ladies that handle the paper work are also very informed going through every form explaining what you are signing. They only sell high end vehicles they also offer a maintenance plan if you want it. I highly recommend Carmax. read more

This is for the service department. Worst experience of my life. They kept my car for three months and did not reply to any of my phone calls. After one month, my dad got in touch with someone there, and the guy didn't even know that they still had my car in their possession. The other day, when they managed to scrounge together the iota of effort necessary to, you know, DO THEIR JOB and pick up the phone, they said that they took my car out multiple times and couldn't find out what was wrong with it (despite having detailed written-out information on what exactly was wrong with it). Fine, whatever, I just want my car out of their incompetent hands so I can actually get it fixed. So while I was at work today, my dad picked the car up to take it somewhere else and what do you know, the car stalled out within five minutes. So unless you want your car to sit there and collect dust while you're left in completely in the dark, I'd recommend going somewhere else. read more

Make sure you bring to another mechanic to check out. Make sure you get extended warranty!! Our car has had a lot of issues that should have not escaped the inspection. All we get are "we are so sorry" and "well, that is why you bought the protection plan". I wouldn't have needed to use the extended warranty if you would have found the problems in the first place! I will NOT be buying another car from them. read more

April 24th called service to repair my AC guess what May 9th was their next opening. Sorry I bought the extended warranty. No AC in Houston is not cool ! Went to my local auto repair same day service ! Thanks Carmax read more

So having avoided these guys for about ten years I decided to try dealing with them again at this Katy location. I wanted to sell my car and on route to Carmax I stopped by TDA on I-10 and got a quick estimate for my car for $21,500. This was almost the exact amount I got on Edmunds the day before, so I went to Carmax to compare. Hoping for maybe a better deal. Carmax took almost an hour to appraise my vehicle and I was able to fend all the questions from the sales lady about getting another car and so on, but I just needed to sell my car. I was told that they are so generous now that they would give a KBB estimate in addition to their estimate. Wow.... I had forgotten about KBB, so while I waited I downloaded the app and appraised my vehicle. I actually got a couple hundred dollars more compared to Edmunds and TDA, so I hoped again for the best. Then came the surprise....their KBB offer was $19,000!! $2,500 BELOW what the KBB app said! Same as their Carmax offer!! Why? How? Are we looking at the same car? I showed them the app value in my phone, and I showed them the TDA offer from an hour ago. Sales lady said that the offer was set, that it was "a different KBB" and that they "encourage people to take the best offer"....lol. It was such a hard decision to leave immediately!! I'll see if I come back in another 10 years. As a side note, ten years ago these people ran my credit 20 times while shopping for a car (I had good credit, but somehow they offered me some crazy interest and I left, just to discover later that my credit had taken a beating due to the abusive handling of my information). No Yelp on those times, but I do not forget. Carmax, I have news for you: we have internet now...in our phones!! We can check real car values and not be ripped off. See you in 2027. read more

I worked with Ayman to appraise and sell my Accord. He was friendly, open about what I should expect from the other local dealerships (with impressive accuracy). We got a fair price for our old vehicle and he did not waste my time like a few other local spots. In addition to quality customer service, he gave me some tips on local authentic Middle Eastern cuisine which I'm excited to try. Good guy, easy process, recommend! read more

Mr. Mark Shea was an extremely knowledgeable and sincere salesman with patience and attentiveness. Easy to buy from Mark. thanx. read more

This Review is for the CarMax in Katy, Texas - I have not purchased a vehicle from a dealership since 2003, but have purchased 11 vehicles prior to today. So, yeah, "This ain't my first rodeo!" WOW, WOW, WOW!!! , have times changed. From the moment my wife and I walked through the door, the manager greeted us immediately. He was extremely friendly and professional. We told him the type of vehicle that we were looking for and he said he would check the inventory. He then asked for my cell number. He said, "I will call you shortly to see where on the lot you are and I'll have an advisor meet you out there when one becomes available. (They have a ton of advisers but they were all busy helping customers! That's a good sign!) Five minutes later, Kerry Gladney walked out and greeted us. He was extremely friendly, personable, and professional. He has worked there for 11 years and was extremely knowledgeable of all the vehicles. The fact he has worked for CarMax 11 years tells you CarMax as a company is doing something right. About an hour and a half later, we drove off the lot in our new, pre-owned vehicle! No haggling, games, or BS. The CarMax finance protocol is straight forward, no con-games or BS. Even the F&I advisor blew us away. Waseem was extremely professional, friendly, personable, and extremely knowledgeable of the finance process. Now here's the big whammy! . . . We found out he was 19 years old! Blew-me-away! I know very few 19-year-olds that possess the maturity and knowledge that he demonstrated. (His deamonor and depth of knowledge led me to believe he was at least 25-26!) I must say I was shocked! That millennial has a great future if he stays the course! In closing, today was the most pleasurable car buying experience in my lifetime! I don't know about other CarMax locations, but you absolutely will not go wrong to visit CarMax in Katy and be sure to ask for Kerry Gladney! You guys ROCKED IT!!! read more

Purchased a Mini Cooper from this location, the sales team was super nice, I got the vehicle transferred from San Antonio. Purchasing the car was super fast and easy. 2 weeks after driving the car, I had a flat tire, and my engine light came on. It was at the service center for 3 weeks. When I would call for updates I would either get sent to voicemail or get out on hold then told they were going to contact me later, when I finally got my car back roughly a week or two later my brakes started having issues. I called set up an appointment, they didn't give me a loaner car but only offered shuttle. It wasn't till 5 pm ( they close at 6pm) that they said the parts were on order and they sent me to enterprise, Enterprise closes at 6, by 5 they had nothing available. I spent all day waiting for my car with no updates till last minute. This has been the worst experience ever, the cars are supposed to be certified. Its spent more time in the shop then driving around. I most definitely would not recommend buying a car here. read more

Terrible experience. I bought my car from this location months ago. I had a great experience with Caleb, who is no longer there. When my boyfriend decided to look into car options I swore up and down how great this experience was. When we went today it was a completely different experience. It was disorganized and completely unprofessional. I asked for a new sales rep when ours only gave excuses and half assing. Dot, the manager, brought the rude salesman and cornered me asking what was wrong with him. I'm in the hospitality business, never have I ever felt that pressured or confronted. Rude! read more

I'm giving 2 stars because the sales team is AWESOME! Excellent buying experience. UNFORTUNATELY, The service department has no concept of service. I have been given the runaround since mid March regarding an A/C issue. Though they made a repair - actually changed my A/C system - it is not working properly, and they refuse to accept that there is a problem! They have suggested I wait for my warranty to expire and then take it anywhere I want! Not only are they losing my business, they've lost my trust. read more

I'd give them 10 stars if it was possible. No haggle, no hastle, and boy do they live up to it.. In every way! From the car selection process, where they offer assistance, but give you all the space you want to look without pressure. To the sale itself.. professional, quick, easy, and eager to assist and work with you. To the post sale, and their financing.. fast, simple, great interest rate, easy to setup payments through numerous methods. Paying it off early? No problem, get the quote in your account online, click the pay button, and pay off the pay-off balance, wait one day, and viola.. it's done.. I can't even imagine buying my next car anywhere else. I'm totally spoiled on their service all around. read more

Carmax has good availability of cars... At a premium for no haggle prices. That's the good. 5/22 buy a new to me durango that I had shipped to Katy tx. Car locks up when placed in run. Most likely sensor issue 5/23 return the Car to carmax Katy. If they didn't catch the sensor issue on a 18000 mile cR I couldn't trust other items werent wrong with said car. Gm refunds the transfer fee as well. This is good. The bad. The business offers a credit or return check for my down payment. I've ordered another car that Can take three weeks to arrive and would rather have my money back than they hold it. No problem they say it'll be mailed from home office within 14 days I should have it no worries along with my third party finance check. 6/6 I haven't received either financing check or down payment check and new car arrives. I go into carmax to test drive and ask for an update on my checks. No update. 6/8still nothing so I call corporate. I'm told the down payment check is mailing today (17 days later from Virginia!) and they don't see the financing check but will look into it. Katy carmax business office calls and tells me they have the financing check and never cashed it! Just come in and pick it up and now I CAN MAIL IT IN TO REMOVE THE LOAN! WHY DIDN'T THEY TELL ME THAT ON 6/6 WHEN I WAS THERE!. 6/8 I go pick up check but I'm not buying the new car because 10 grand is supposedly being snail mailed from Virginia. 6/12 I call into corporate and just ask if they can stop payment on the check and give me the credit so I can pick up the car. They don't bother to call back. So I call back and get another rep who was very helpful but gave the same crap response. 6/13.now a full 3 weeks since returning the car still no check from carmax. JUST TO BE CLEAR. Carmax was able to send a new Durango from across the country to Houston Texas in 10 days. They have not been able to send a refund check in an envelope in 3 weeks and counting. I actually ordered a cargo net directly from China the same day I returned the car, and I've received it today... FROM CHINA! THROUGH CUSTOMS FASTER THAN CarMax and give my money back. My advice to anyone is do not give carmax any Down-payment. Finance the full amount through them at any rate the refinance through a third party like DCU afterwards with your Down-payment. Embarrassing business practices for 2020. I'll update when I get resolution. If not here Monday I will have to take business elsewhere read more

Had a good experience selling my truck at the CarMax on the Katy Freeway. I made an appointment and when I arrived Cali was expecting me. My truck was appraised for what I considered a fair price and when I accepted the offer, Linda prepared the paperwork. Both employees were professional and the paperwork took about an hour. I left with a check, the truck's license plates and registration sticker. Linda contacted the Texas Department of Motor Vehicles on-line and gave me a confirmation letter showing that registration records were updated to show that I no longer owned the truck. I would consider selling other vehicles to CarMax. read more

Do not get the Extended Warranty they offer! It's not worth the hassle you will go through. There are plenty of other options for warranty on your vehicle. They are the worst at helping you through the process. read more

Went on a Friday night, service was outstanding and fast, instant approval, office staff stayed after hours to make sure we were happy and left in the car my daughter wanted. Very impressed with not having to deal with financial management. Everything automatically approved. read more

CarMax - Used Car Dealers Near Me - Katy, Texas

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Absolutely horrible! Bought my car, 2 days later the battery dies. Called service and was told, "Oh, it was probably from the previous owner". I said, "you didn't check it'? One month later, whole a/c system blows out. They did replace, but who knows what's next??? Glad they sold me a warranty. Guess now I know why. Left messages that I want another car. Service and GM never have returned my calls. WORST customer service EVER! DO NOT recommend! read more

My wife found the car she wanted in Austin. Called Austin to get it transferred to Katy. Smooth. Called Katy freeway. First sales person refused to listen to my wife. He kept telling her she needed to talk to Austin first, which we had, and she eventually said she needed another salesperson. Khang then got on the phone and made the entire process painless. Car transferred and arrived in Katy, went into see him, two hours later drove the car home. Would work with Khang again and highly recommend him. Sadly can't remember the name of the first guy. read more

Me and my wife went to look at a GMC Yukon ready to make a purchase. We walk in and nobody is greeting. Nobody came up to us and asked us if we need help. So we walk out side we see a couple of different trucks we like but still nobody in sight to help us. Maybe because of my Hispanic decent or my wife's African American decent they didn't want to help. Idk but felt mistreated at this place. Most car dealerships they don't even let you get out the car and they all over you. This CarMax just didn't want to make a sale. Well I'll make sure not to ever visit or recommend this place to anybody!!! read more

This place is horrible my wife recently bought a truck from there, we have two kids and she is pregnant we ask the sales person if the truck came with the key flop, because I didn't want my wife to have to unlock the car on the dark using the key for sefty reasons, of course the sales person told us it did came with it, but they didn't have it to come and pick it up a different day for a new key flop to be program to the car, come to find out when we went over there we were told that the truck didn't came with it that to get all of that install is at least $1200, we did a trade in so we told them to return the truck and give her car back and they told us that they sold the car and that if we wanted to return the truck we have to pay $2500 for the negative equity in the car, the only reason we decided to trade her car in was for her to get that truck with the things that they promise it came with, what a way to scam costumers, now we are talking to a lawyer to take legal action plz plz don't buy from there horrible people and their manager was very rude Horrible horrible, this place can't keep their word at all, I was told by their main office that my they would fix my issue within 24 hours then after the 24 hour nothing was done I was told that it was going to be fix today in the morning and now the person that was helping can't even answer my call and talk to me and tells me that she is to busy to do anything about it, that she doesn't even have time to call their store to talk to them, this place just scam people, we bought a car we was told that it would come with key flop and come to find out the truck is not even able to have a key flop and if I want want is going to cost anywhere from $2K and up, today my wife couldn't even open the door with the damn key she was giving because that doesn't even work great, they tell you that the car come with all things and then they turn around when you sign the paper and tell you something different, am going to the local news and am getting legal help, this is surreal read more

I bought my car for $22,000 3 month ago , 2,000 miles later carmax offered me $15,000, no way a toyota will lose its value over 3 months with no modifications, problems or repairs Appraisal based on Kelly Blue Book , really . read more

So, after researching dealerships all across the Houston area, I discovered that shopping inventory online is just a waste of your valuable time. Most dealerships that I spoke with acted like they were doing ME a favor by talking to me about pricing and NO ONE would reserve a vehicle for me, not even for a few hours. It was just a "tough luck, " attitude, and these are our fellow Houstonians who experienced the same flooding that we did! When I'm about to make a large purchase, I want to be treated like a preferred customer, not like I'm delinquent on a loan and they're the collections agency! I found that Carmax, overall, were the most competitively priced and their sales rep, Chaka, actually took the time and called me directly. Where other dealerships refused to hold a vehicle for even an hour, Carmax reserved the car I wanted at a different Carmax location, had it shipped to my location, and never gave me attitude about it. When I got to the dealership, there were tons of employees, but I didn't get bum rushed by overly eager sales people. The service desk is manned by the nicest people so it shows me that Carmax invests in employees that excel in customer service. Chaka was helping another appointment, so she threw me the keys and let me go check out my potential new car. I loved it right away. We got down to the paperwork in less than 30 minutes. I purchased a 2015 Toyota Sienna LE with less than 50K miles for around 20K. It was exactly the price that was advertised and on average about $1,000 less than their competitors. I got it financed easily and my father in law in San Antonio co-signed. Carmax actually paid a currier to hand deliver the sales documents to my father in law in San Antonio for his co-signer signatures to finalize the transaction! I love my Sienna, and I enjoyed the treatment I received at Carmax. Today is two weeks after my purchase and I called in to get my account information to register at carmaxautofinance.com. I figured that this would be the truest test. I am not a prospect anymore so I wondered how I would be treated now that I have already signed on the bottom line and was stuck with them. Well, Ms. Alicia Love answered the phone, and let me tell you, she may have been even better than the first group of CSRs that I met when I went to make my purchase! She was fast, friendly, funny, and really made Carmax look great. I bought a 125K mile Carmax warranty, and I was worried that the customer service would stop short after my purchase, but Alicia proved that it's about the customer, before, during, and after the sale at Carmax. She emailed me everything that I needed, and I am now set up online. My only issue thus far was reaching out to the service department regarding a faulty USB port. No one answered in that department for two days nor did they return my voicemails, and after spending nearly $2,000.00 on the warranty, I was ready to cancel that contract. I called and asked for Chaka, and within 5 minutes she had the service department manager on the line assisting me with my concern. If I have issues in the future, I know I can count on the customer service of those on the floor to assist me with reaching the right people. I will definitely be asking for Alicia or Chaka if I need assistance, because I know, for sure, that they are dedicated to helping Carmax customers, past, present and future. read more

I get a 2017 F150 on may 07/2021 the truck comes with "dealer warranty" so they said if anything wrong with the truck they will fix it. The truck makes a clunk noise when i put it in reverse so I take the time to go to a ford dealership to get a diagnostic, the found the valve body on my truck needs to be replaced so i went back to carmax to tell them whats wrong with my truck, they said oh we going to send it to our "transmission specialist". after 3 weeks and 400 miles test they "fix it" installing a software". when i pick it up, my truck was doing exacly the same thing but the TECHNICIAN MANAGER said he can't hear anything, when the clunk noise can be clearly hear it 10ft away from the truck, so today june 09/2021 he seid they not gonna fix anything, TRASH SERVICE read more

I will never buy again nor recommend anyone I know to purchase a vehicle from this location. Let me please tell you how they treated me. At first they're nice to you but once you drive off that lot and need some assistance, it's been hell. I bought a 2017 Mercedes CLA45 AMG less than a year ago and I've had multiple problems. I had to pay for a diagnostic test which they found nothing. Also, I've been hearing this thumping sound when I turn the steering wheel all the way to the left or right (on the driver side), still not able to find the problem. Mercedes tech said it's caused by cold weather. My front 2 tires failed the inspection so I had to purchase new ones for $700. I called and spoke to an advisor at Carmax and she advised I bring my car in so they can check the tires but it was too late, the tires were already shredded and my car inspection was due this month so they weren't able to help. I bought my tires from the one and only great DISCOUNT TIRES. They told me that if I didn't do a lot of driving since I bought the vehicle, which I haven't, I work 3 miles away from my house and do not travel with my car, that the tires were bad from when I first made the purchase. I mentioned to the advisor if you cannot do anything with the front tires I had to replace, how about the rear tires? The tire guy said I will have to replace them soon. I am so angry as to why in the heck I will have to purchase a set of brand new tires within so little time of having the vehicle? They did NOT want to help me. The advisor said she was going to talk to her manager and got back to me and said they cannot help me. Currently, there is a recall on this vehicle and my coolant indicator keeps coming on. I brought it in and they checked it and said it was full and had no leak. How in the world am I suppose to enjoy an experience like this? BIGGEST MISTAKE OF MY LIFE! read more

If I had written this review yesterday (Monday) it would have been a 5 star review. However, writing it today I would give it a zero if I could do so. Yesterday I went here with my friend to find a car for her. She found what she was looking for and the salesman, Max was more than courteous and helpful. I also said hello to another salesman, Akhtar, whom I had dealt with in the past and he is always gracious and courteous. My review for these two guys is 5 stars ++. Now to why today went to hell in a hand basket. When dealing with Max yesterday, we found only two things that needed attention. One was a small BB hole in the windshield which we all agreed could be fixed by the "injection" method. Second and more serious was that the front driver side tire had a large slash in the sidewall and the rubber was actually dangling in a strip and exposing the inner tire by about an 1/8". Max agreed that this was definitely a safety issue and the tire would be replaced and the car could be picked up on Tuesday. We went back on Tuesday, money in hand ready to pay and drive off. Max had emailed earlier that today was his day off and we would be dealing with Akhtar. Great, no problem there. However, when he reviewed the two issues from yesterday with us, he stated that it was determined that the tire was NOT a safety issue and it would not be replaced. WTF?? The inner tire is exposed on the sidewall and it's NOT a safety issue. This was a sidewall blowout just waiting to happen. I asked to speak to a manager and here is where it went downhill. I was introduced to an egotistical person who had the people and negotiating skills of a wet dish rag. He insisted it WAS a safety issue and would not budge with his decision. I asked how much is a tire and the reply was about $ 125.00. She really wanted this vehicle so I said we would split the cost with him and we could finish the deal. He absolutely refused. So this guy is going to lose a $15,000 sale over about $65. Yep, that's what happened. It is amazing that CarMax can put people like this in a pseudo managerial position and expect this guy's insane approach to business to work. I'm sorry the sales guy lost their commissions but maybe they can find some consolation when upper management wakes up to the type of people they attempt to make pseudo managers. This guy didn't even have the people skills to work the cash register at MacDonalds. However, maybe CarMax can send him to some kind of managerial training school and salvage his future. I will also try to register a complaint about this situation to CarMax corporate. read more

This CarMax is great! I have not bought a car from them but I've sold my vehicle to them and my mom just sold hers to them as well. I went with her because I was her ride home. Both appraisals went smoothly and quickly. The offers were much more than expected. Our reps (Obaid and Kerry (?)) were very nice and friendly. I can't speak for buying a car here, but if you have an old car to get rid of, come here! read more

Service was prompt and excellent. Did not waste our time. Their price offering was fair.

Javier was a pleasure to work with. In and out, drove out with my new car... and when my blood sugar dropped, Javier even shared his fruit salad with me!! Great experience. read more

I had a great, hassle free experience purchasing my vehicle. I appreciate the ease of making such a large purchase with the support from sales and the business office to complete the paperwork. I drove off in my newly purchased vehicle knowing I made a good decision and got a great deal. read more

Firstly, I called to request service three times and it took them a week to respond. When I finally received a call back the receptionist had the nerve to be short with ke as if doing her job was a bother. I dropped the car off on a Thursday morning. I was asked for specific information about what services I needed done. All I knew was that the car sounded pretty bad so something must have been wrong. Fortunately, I had taken the car in to Lexus 59 and they were kind enough to generate a copy of what they found. An e-mail was provided to both myself as well as to the technician there at CarMax. However, now the problem was they weren't able to open the e-mail. It opened just fine for me. I didn't hear back from anyone till 4pm Friday saying they were still "trying" to see what was wrong with the car! Ruben "the tech I originally was working with" told me he had infact recieved the e-mail and that the service team would get right on it first thing. I was told that I hadn't been informed regarding the delay because they didn't have my number. My question was was how did you get the number to make this call? And why wait till the end of the day to report that you have still done absolutely nothing to the car. Mind you, it's the weekend and my birthday weekend at that! I wasn't offered a loaner or any other way of getting around! So, otherwise sweet receptionist was angered by my questions and from there kept abruptly placing me on hold. I asked to speak with the manager, after a brief hold some other unidentified woman picked up the phone with an attitude to match the receptionist. I asked to speak with the manager because I couldn't get a word in! I have never had so called professionals to over talk their customers like that. Maybe that's why they weren't able to fix my car, they actually couldn't hear what was wrong due to obsessive over talking! At this time I chose to cut my birthday lunch short and go get my car before it was returned worst off than before. Tye manager finally called, he was on a conference call when all this took place. He offered to take my car to Lexus and have them check the car. I informed him that I was on my way to do just that! I have always heard that the spirit of the leader flows down ... need I say more?!?! # WORTHLESS ... read more

The staff at the Katy location was highly professional and helpful from our search for a car all the way through the completion of the transaction. Great experience. Definitely changes where I will shop for cars next time. We bought a car here and will come back. read more

Bought my first car here a few years ago the service was excellent and they helped me til closing find a car. I got the maxcare as well and the service team has been awesome once the 7 day rental was up they gave me a loner car and were always updating me! read more

Great customer service, no pushy salesman like other dealers. I would recommend carmax to anybody.

Complete waste of time. Price offer for my vehicle was so low. It took an hour for an appraisal and it was $9,000 less than the online kbb value. read more

My son and I recently purchased a 2016 Chrysler 200 on Sept 24, 2018. He has yet to enjoy the car. In this time frame, we are on loaner car #2. This is suppose to be a certified dealership. The sales staff is AWESOME but these cars aren't. Something is wrong with the transmission. This was my first experience with CarMax based off reviews of other customers. I even thought about getting a car from there for myself but after this I can't and won't waste my time I just hate that my son's first car had to end up with this bad experience. I will be contacting them everyday until this issue is corrected or the car replaced permanently! Just ridiculous! read more

I brought a 2007 jeep compass originally from them but it wasn't riding right and shaking so I brought it back, got a refund and now I have a 2009 jeep patriot which I love. But don't listen to them about a sound not being something. The breaks were squeaking on the patriot and they told me it was just from the truck sitting on the lot, but bring it to the service dept if it was still making the noise after the weekend. We took it in that Monday and they fixed the breaks resurfacing them. Now he rides great! Yes my truck is a he no matter what my husband says. They are also extremely friendly. They have guest wifi so I can work while I'm waiting on repairs and they will offer you a bottled water and coffee. Make sure though if you will like something is wrong with the car use the 30 day warranty. Ask for Maurice also. read more