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Riz Motors

5.0 (1 review)
Open • 10:00 am - 6:00 pm
Updated 3 months ago

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11 months ago

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EchoPark Automotive - Scratch? Who knows. Just more bad touch up

EchoPark Automotive

(65 reviews)

Buying a new vehicle is never a wonderful, glorious, fun experience but EchoPark Automotive came…read morepretty darn close to it. First off, this place is HUGE. Seriously it is massive and reminded us of an airport terminal. Clean, crisp, gorgeous. We were in the market for a used vehicle with lower miles and under $30k... originally we were eyeing a particular vehicle we found online. Just before arriving, we found a second vehicle we were interested in. We liked the fact that this place posts the actual price. There's no haggling here like traditional dealerships. Takes some of the stress out of buying. We met Ken (the manager) and Jacob (our salesman) upon entering. They were both WONDERFUL. Jacob was upfront with us and said he has been there a month. Honestly, we have bought numerous cars over the years and Jacob was THE BEST salesman we have encountered. He was not a sleazy, scummy, arrogant (typical "used car salesman" vibes). He was kind, caring and genuine. (Unless he really WAS a good salesman, tricking us... unlikely). It was actually hard to decide between the 2 vehicles but we went with the one that still had remaining factory warranty on it. Paperwork takes an eternity like expected as we didn't go through the process of pre approval with a bank. Despite closing at 9pm, Jacob stayed until 11pm to get our stuff finalized. As for our trade-in... ahead of time, I put in our vehicle info into the estimator and got an ok price. They have a $500 bonus if you sell it to them within 48-hours of the estimate. I know they do this to out added pressure on you, create urgency but we wanted to get a new vehicle soon anyways. The main "negative" as of now is that this place adds a $699 appearance protection plan to all their vehicles. You can NOT get out of it. They explained that they area high volume dealership and they sell their vehicles for less money and use the $700 to recoup some of the cost. But even with the $700, we felt good about the cost of the vehicle. So as of now, the car is running great and we HOPE we weren't sold a lemon like some other reviewers said. Fingers crossed!

We recently purchased a car from EchoPark Automotive, and while we did ultimately get the vehicle…read morewe wanted, the overall experience was frustrating and unnecessarily drawn out. We came in ready to buy, but what should have been a straightforward process turned into nearly five hours of waiting, largely due to the team's complete lack of urgency. This was especially noticeable since the entire store was empty on a rainy day, with very few other customers around, yet everything still moved at a crawl. Instead of getting paperwork done efficiently, there was a constant push to upsell GAP insurance, with repeated lines about how they could "lower my payment" if I added it. It felt more like a sales survival camp than a customer-focused process. I made it clear early on that I had a prior engagement and needed to wrap things up before then. I was assured that wouldn't be a problem but it absolutely was. We ended up having to leave and asked them to have everything ready when we returned. When we came back, things somehow got worse. Salespeople and managers were standing around vaping at the welcome desk and casually talking negatively about customers before even acknowledging us, and once they did, there was still no urgency, just slow, meandering movement to finally complete the paperwork. One star only because we did get the car we came for and I cannot give zero. But be warned: expect to waste your entire day dealing with a team that shows little respect for your time or urgency in closing deals. LASTLY, ensure the car they're giving you has oil in it. Ours did not and they are in zero rush to get that work done... and by zero rush I mean they've quit responding.

Motors On Wheels

Motors On Wheels

(49 reviews)

Fondren Southwest

I dont normally leave reviews, but the team at Motors On Wheels definitely earned! I was in the…read moremarket for a used vehicle that was reliable and priced well. I am naturally skeptical of any used car dealership even more so one that has so many high ranking reviews. I didn't initially believe it and thought they were fake. Boy was I wrong! Joad (Sales Manager) & Zuri (Sales Agent) do business the old school way. They stand behind their product, no B.S. Bait & Switch, and take care of their customers to no end! They offer a 7-day warranty on there vehicles and dont just sell you junk that you have to be worried about breaking down the minute you roll off the lot. They sold me a solid business van for my fleet, that had low miles and it was the cheapest priced vehicle online in the entire country. They are in business for the long haul and understand the importance of reputation. They treat people with the upmost respect regardless of price on car, like some other dealerships. Motors on Wheels went above and beyond for me to make sure I was 100% satisfied with the esthetics and mechanical integrity of my vehicle, which gave me peace of mind! Never experienced this level of customer service and professionalism from any dealership, not even the big manufacturer dealerships. They earned my business for life. I will be purchasing all of my future business vehicles from them!

I want to give them 100000000 stars if I can I love them…read moresooooo much I love Zuri especially! He is soooooo lovely and has a heart to help people out! But pay attention they have moved! Zuri! I love you! Thank u soooooooo much!

Riz Motors - usedcardealers - Updated May 2026

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