The good: They have…read morea huge inventory online. They have no haggle pricing available for you to see what you'll pay minus tax, title, and license. They do speak Spanish. The bad: Not really customer service oriented. They didn't acknowledge any customer that walked in with a greeting of any sort. You have to go up and asked to be serviced essentially. The ugly: These folks are dreadfully slow! I showed up with a check in hand around 11am. I left, with the vehicle at 4:30pm. Keep in mind that 2 days prior, I went online and selected the vehicle. I had a quote emailed to me. I called the next day to ensure that vehicle was physically at that specific location. I showed up with a check in hand. It took them hours to process me. They had maybe 2 other customers every hour. These people are nice but slow. They are well meaning people but slow. Check your carfax because they are providing you with as is type vehicles. All in all, I would probably use them again. I just would start the paperwork before I physically show up.

The entire experience was yuck. Paper work wrong, took them over 24 hours to say they received a…read morewire transfer.( not how that works at all) Slower than snails with communication and severely lacking. Need a ton of customer service training. Manager Luis could have cared less if we walked out, but he would keep the $1300 cash deposit. They advertise a price and tack on $1595. for their inspection of a incoming used car to sell on their lot. DO NOT RECOMMEND. Buying a used car is a hassle as it is, and when the managers treat you as you don't matter, just not good. They do not seem to want to grow the business and that's a shame.

I have never written a review on any place of business before in my life. Two days ago (6/18/16) I…read morehad purchased a 2005 Nissan Altima with 190,000 miles on it from USA Auto brokers. The majority of the staff seemed friendly and helpful enough with the exception of a couple of employees. Despite the friendly demeanor of the workers something was quite unsettling. It appeared to me that they had no concern for my best interest, only that of themselves and the company. I drive my newly purchase Nissan off the lot and truly believed I had made a gear decision. Later I was proven to be wrong. Not even 36 hours after buying my new car, it died on me in the middle of the road. After towing it to a mechanic the verdict was that my alternator had gone out. I calmly called the main office to see what could be done. No one was apologetic nor did they offer any solution. It was made clear that I had bought the car "as is" without any warranty. I understand they had no legal obligation to rectify the situation but possibly an ethical obligation was in order. The only hint of help they offered me was a referral to a mechanic. Now I'm out 4 grand and I'm without a car. I've said all of this to warn others to throughly research the car being bought and don't expect USA Auto brokers to respond quickly to a problem that may arise. Update- after talking with the managers they agreed to cover almost half of the repairs necessary to get my car fixed. They were friendly and apologetic. I am moderately satisfied with the resolution provided.

never buy a vehicle from here!! always giving us problems when we try to make a payment! very…read moreunprofessional, hanging up on me and screaming at me through the phone after asking repeatedly for her to let me speak to someone else for about 10 minutes and wont take my payment knowing that the next day they add a late fee charge. bob and paula suck! this hasnt been the first time and it wont be the last! we will be taking legal actions.

Champion BS artists. Advertised a Jeep Gladiator for 24790. I emailed them about this vehicle. they…read morereplied back with another price of 44990. I emailed them back. No reply! Then I left a Google review with all of the above info. They replied back" You must be mistaken we are out of business" So I called the number Waylan Ryan left in the first reply email. And guess who answered the phone? Mr Waylan Ryan. As I said champion Bull shit artists! BEWARE! Empire Motors Houston sales@empiremotorshouston.com Wed, Sep 4, 7:18PM (2 days ago) to me Hi Steve, Thank you for your interest in the 2022 Jeep Gladiator High Altitude! I've attached the link to the vehicle for more details and pictures. You'll also find the Carfax report directly on the listing for your review. Here's your personalized quote for the Jeep: Sale Price: $44,990 Documentation Fees: $85 Estimated Sales Tax (North Carolina 7% average): $3,149.30 Trade-In Value (estimated): $5,000 for your 2014 Toyota Highlander (final value upon physical inspection) Out-the-Door Total: $43,224.30 (with trade-in) Cash Deal Discount: We can offer an 8% discount on the sale price for cash purchases, bringing the sale price down to $41,390. Please note that the final trade-in value will be determined after a physical inspection of your vehicle. If you have any questions or would like to discuss this further, please feel free to reach out. Looking forward to hearing from you! Best regards, photo Waylan Ryan Lead Sales Representative, Empire Motors Houston icon 833-485-1115 icon empiremotorshouston.com/ icon sales@empiremotorshouston.com icon 159 Tidwell Rd,Houston, TX 77022, United States

True scheisters! After a $2k down payment and 1 year of payments, they took the car back. We were…read more2 weeks late, not 2 months late! This is how they make their money. Sell a car. Repo it back. Then sell it again. Buyer beware!!! Wolf in sheep's clothing! Btw, the E350 will never pass inspection with the fuel leak. Check under the back seat...........

Just got a nice crv here Today I had tears in my eyes driving home, Carlos and Garrett made this…read morehappen !!!! They are HONEST CARING AND PATIENT!! 5 FOR SURE I highly recommend Ella Blvd Motors I put my name on this Courtney G Guaranteed

Todo fue muy rapido el Sr y la Sra, son unas personas tan amables y buscan la manera de ayudar, un…read moreproceso bastante facil y rapido. Lo recomiendo 100%

From the owner: El dimealer que te habla con claridad, ain letras chiquitas ni malos entendidos…read more Las mejores facilidades para los hispanos.

WHAT A PIECE OF SHIT 'COMPANY'!! RUN…read moreRUN RUN These are just lowlife jackals. They straight lie--give you wrong information on a car, will use fake work addresses and work history to get financing, then try and give you a janky old car. How has the city not come after these idiots???

Went in for a 2013 Honda Accord , the dp said $1,100 . My boyfriend even talked to one of the…read moresalesman various of times to confirm the payment is correct ($1,100) . They said yes it is correct , but when we showed up in person they had us sign papers and give information but at the end they told us the dp is actually around $2,000 . We didn't have that type of money so we left bothered and let down. Why didn't they say this before? Do not recommend.

Tommie Vaughn dealership on Shepherd Houston Tx…read more As a female buying a car can be very stressful, Yet that wasn't the case Patrick and Jason Clark made the entire experience incredibly easy and fast They both great team are very knowledgeable, patient, honest, kind and never made us feel pressured. They took the time to answer all of our questions, They kept us informed throughout the process, and made sure everything went as smoothly just in a couple of hours we got my daughter dream car with a seamless, stress-free experience. If anyone looking for a car in Houston make sure to contact Tommi Vaughn someone who genuinely and treats you like family l promise you will not regret you get all the help you and need you process will be enjoyable, I highly recommend . Thank you again Patrick & Jason for the outstanding dealership service! Customer: Sarah .Sunnie and Eva Haifa

Service department is great My advisor Elizabeth is so…read morehelpful, recommending times, etc and makes sure the repairs are done quickly and perfectly Last visit I brought car in for ONE recall and there was another available, unknown to me and BOTH were done. Comfortable waiting room I will always buy from T V!