Came in today for an unscheduled visit. Last Saturday(02/28), our TPMS light came on just minutes…read morebefore we were to set sail on a cruise out of Galveston. After checking to make sure there was no obvious blowout, we decided to park the car and look into the issue when we returned on March 5th. So this morning when we got off the ship, the light was still there, so we drove straight to the dealership. We were greeted promptly and our issue was inspected and resolved quickly. The only part of our experience that keeps this review from being 5 stars is that my wife needed a new battery for her key fob. She's the primary driver of our VW. So hers gets alot more use than mine. They charged us $14 to change the battery. My issue isn't the amount. It's the fact that we were even charged at all. I consider Volkswagen a quality car manufacturer. I don't expect to be nickled and dimed for trivial things. Especially when the car is barely 2 years old. I've been a customer of Gulf Coast Nissan for 19 years and they've NEVER charged me to replace a key fob battery. I consider Volkswagen to be of higher class than Nissan. Your customer service perks should reflect that.

We went to VW of Clearlake as a walk in on a Saturday evening and met with a great salesman, Jerry…read more Spent an hour or two working on pricing with him and his sales lead and then shook hands with salesman , sales lead , and floor manager. In fact the floor manager even went as far as saying " I'm happy to do the deal as long as you give us a great survey" . Floor manager returned a few minutes after all parties shook hands and then said "I'm not going to do the deal as we agreed , you'll need to pay us X amount more if you want the vehicle" . No explanation , only that they decided they didn't want to honor the agreement from 5 minutes prior. Needless to say - we were stunned as we had been at the dealer for nearly three hours and all parties agreed to take delivery late into the evening if the deal terms were signed up then and there. We politely left but then really thought about the events that unfolded and realized they were just typical tactics. Our salesman Jerry was in as much shock as we were that his management team unwound a deal after making an agreement. In fact , we were happy to hand him a win that he rightfully deserved after a slow Saturday. In this great state, a man's word and a handshake is a sacred bond. Unfortunately , this dealership chose to prioritize a tiny amount of profit for a lifelong local customer. We called a dealership on the north side of town when we exited the parking lot that seems to understand the value of transparency , honesty , and customer loyalty better and will now work with them despite living around the corner from clear lake VW. I wish Jerry the best , as he doesn't deserve the short end of the deal his management team gave him. I purchase 3-5 vehicles a year and have never seen events unfold in a manner like they did at Clear Lake VW

These guys here are great. - very personable, nice cars, with affordable pricing. I'm normally…read moreskeptical of buying from used car places, but this place is awesome. They've even won some awards from Car Gurus; I am not suprised.

**Careful buying the 2022 Lexus Rx they have listed!!!!!**…read more Drove from austin after texting back and forth for a couple days to work out price. Emilio the sales person was great communicating. We agree to a number I would be comfortable agreeing to before driving 3 1/2 hrs to their dealer. I get to the dealer and the car is not even there. I get to sit around for 15-20 min because the car is still getting an oil change when I get there. After them knowing I was on my way and knowing around what time I was gonna get there. They finally pull the car around. The car has a hit that was not shown in pictures. The windshield has 2 very sizable chips and the tires are dated to 2023 but they feel like hockey pucks due to how dry rotted and cracked they are. Obviously no one in their right mind is gonna agree to pay 30k for a car that needs at the most minimum a new windshield and tires. Robert, the terrible manager there or whatever position he holds. Explains to me that even though those things were not disclosed and are not able to be noticed in a picture. He will absolutely not help me at all in price because he had already brought it down before I agreed to drive out. So obviously im getting pissed. Smart person Robert offers to zip tie or tape up the bumper so it doesn't look like its loose. THEY 3M TAPED IT!! 30k car again. Then I get mad so im just done with this bullshit so I decide to leave. Im my way out. Not so smart Robert offers me to swap our the wheels and tired ( and take care of that labor) from the car I was trading in so that he can make the sale. My car has 18inch base tires. The car they were selling came with 20in premium alloy wheels. This goober ( cant call him what I really want to) really tried to steal more value from me so that he can make a sale. Absolutely no respect shown to the costumer after driving more than 3 hours to see them!!!! Cant trust this guys! ! DONT BUY THE 2022 RX 350 THEY HAVE LISTED IF THEY DONT DISCLOSE THE MASSIVE CHIPS ON THE WINDSHIELD, THE FRONT BUMBER BEING 3M TAPED TOGETHER AFTER THEY HIT IT AND THE MICHELIN TIRES THAT THEY CLAIM ARE GOOD BECAUSE THEY ARE FROM 2023 BUT ARE HARDER THAN THE TUMOR OF STUPIDITY GROWING ON THE MANAGERS ROBERTS BALDING HEAD

I want to give them 100000000 stars if I can I love them…read moresooooo much I love Zuri especially! He is soooooo lovely and has a heart to help people out! But pay attention they have moved! Zuri! I love you! Thank u soooooooo much!

Their staff clearly needs more training…read more I called them early in the morning, initially asking if a vehicle on their property that I was interested in (and which was still listed on their website) was still available for a PPI inspection. I clearly specified the year, make, model AND trim. The person I spoke with on the phone confirmed that it was indeed still available for inspection, and could be looked at during any of their open office hour times. With that confirmation in mind, I then placed a $200+ order with a PPI inspection company to schedule an appointment. Hours later I heard back from the PPI inspector who had arrived at the dealership; but with bad news --- apparently, the vehicle had already been sold, potentially days before I had even called the dealership that morning. This was despite the PPI inspector also having separately called up the dealership ahead of driving over and also confirming that the vehicle was available for an inspection that day. All said and done, I may ultimately have wasted a couple of hundred dollars needlessly on an inspection that wasn't even possible to take place in the first place. Motors on Wheels needs to train their staff better to confirm that their vehicles are in fact available for inspection when requested, as well as drop their listings from their website once they're sold. Having potential customers needlessly waste their money on impossible inspections is a senseless waste of money that could be easily prevented with better safeguards and training. If the dealership can't ensure against simple issues like this, I can't help but wonder what other sorts of issues exist at their dealership that aren't as readily visible. I unfortunately cannot recommend this dealership.

Tommie Vaughn dealership on Shepherd Houston Tx…read more As a female buying a car can be very stressful, Yet that wasn't the case Patrick and Jason Clark made the entire experience incredibly easy and fast They both great team are very knowledgeable, patient, honest, kind and never made us feel pressured. They took the time to answer all of our questions, They kept us informed throughout the process, and made sure everything went as smoothly just in a couple of hours we got my daughter dream car with a seamless, stress-free experience. If anyone looking for a car in Houston make sure to contact Tommi Vaughn someone who genuinely and treats you like family l promise you will not regret you get all the help you and need you process will be enjoyable, I highly recommend . Thank you again Patrick & Jason for the outstanding dealership service! Customer: Sarah .Sunnie and Eva Haifa

I bought a new Ford out of the city as it was the only one with the features I was looking for…read more It had an immediate problem with the air-conditioning. I reached out to Tommy Vaughn / Mike Calvert Ford on Shepherd because it is closest to my home. I called multiple times. I left messages. I never got a live person and I never got a returned phone call. The worst dealer ever. They will not get my service business and I would say STAY AWAY

Ok...so I purchased my 2012 Scion XB from Real Autos in July. We got a good deal. Sergio and his…read moreson were very friendly and helpful. I would recommend this dealer to anyone looking for a used car.

Real Auto's is a small dealership. But don't be fooled by that. This place is owned and operated by…read morea father and son team. They have very clean and good looking vehicles at a very great price. I had a wonderful experience there purchasing my 2006 Toyota Tundra. Sergio did a great job on getting me financed. I would refer my friends and family.

After looking around extensively for a used car, I ended up here and I couldn't be more satisfied…read morewith this family run business. Carmax and other big chains are like a frustrating amusement park, but not this place. The employees at Encore are super friendly and professional, and they made the experience of buying a car fast and comfortable. Best of all, I got a great deal on my RAV4!

I bought a car from them last week. It was unusual because I live out of state. The deal was too…read moregreat to pass up. Gad and Mustafa were very accommodating. They did a video walk around and were very forthright. Mustafa even pointed out a cosmetic part that was missing. When I arrived the both of them were very friendly. The whole process was painless with no high pressure sales tactics. I would buy again if were buying another car. I highly recommend Encore.

Roni, was amazing. he is from the parts department and I needed to buy some items for my car and he…read morewas very helpful - gave us clear instructions and that make it very easy. thank You Roni. you made our trip to Honda of tomball very pleasant !! see you soon.

Leon is so kind and really helpful in parts. So thankful for his professionalism. He helped me to…read moreget a battery for my key fob to keep me running. Busy and clean place.

Hi everyone, I apologize for the delayed update. This is a continuation of my first post...just a…read moresecond update on my journey getting my car fixed. It's been a busy month for me. My insurance took a while to send the supplement over to JJ, but once JJ Auto Body received it, they got started right away, which I really appreciate. I just wanted to keep you all informed on what's going on. JJ Auto Body has continued to impress me throughout this entire process. I've never dealt with a body shop before, so this is my first experience, and I have to say...the consistent communication and updates have been phenomenal. You all know how it is being without your car, especially in Houston...it really feels like you've lost a part of your daily life. So staying updated on the progress has been very comforting. Again, thank you to JJ Auto Body for the consistent, great service. I'll be posting the final results of my car in my next update!

The best auto body shop, I highly recommend. The staff is excellent and the body work is the best…read moreI've ever seen. The cost of my repair was very reasonable.