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Encore Motor Group

4.9 (25 reviews)

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4 years ago

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7 years ago

Amazing experience love my car purchase .. staff amazing especially Mustafa Highly recommend

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Ask the Community - Encore Motor Group

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CarMax

CarMax

(92 reviews)

I am writing to formally express my disappointment regarding my recent experience at your CarMax…read morelocation on Cyfair with salesman Patrick Cunningham. Mr. Cunningham initially reassured me that I could trust him despite my past negative experiences with other dealerships. I was preapproved for a 2020 Kia Sorento (navy blue) with a $2,000 down payment, and after test driving, I was very excited about the purchase. However, when it came time to finalize my income details, my down payment unexpectedly increased from $2,000 to $2,800--even though I had already chosen my bank and received approval. Since I could not afford the increased amount, I agreed to consider a different option--a 2019 Kia Sorento(burgundy). Mr. Cunningham assured me that this vehicle would be ready for pickup on Friday, September 12. On that day, he asked me for my Social Security number again, which I found unusual, but I complied under the assumption it was a verification step. To my shock, my credit was run two more times that morning. This not only further lowered my credit score but also caused my down payment to increase to $4,100--more than double the original agreement. The experience left me frustrated, upset, and in tears. Instead of offering genuine solutions, I was told my only options were to provide a co-signer or to pay the additional $2,000, which I did not have. For comparison, when I later visited your Southwest Freeway location, salesman Jordan provided outstanding customer service. He worked with me to find alternatives and successfully presented my original credit application to the bank. As a result, I was approved for the 2020 Kia Sorento with the original $2,000 down payment--exactly what should have happened from the start. Instead of picking up my car now I have to wait for the car to get shipped again to a different location further away. This situation caused unnecessary stress, financial strain, and wasted time. While I am happy to have ultimately received the car I wanted, the process at the Cyfair location was unacceptable and avoidable. I hope CarMax takes this feedback seriously and ensures that customers are not subjected to repeated hard inquiries, miscommunication, and misleading information during the car-buying process. I am giving two stars since I am getting the car I wanted originally.

2.8.24 We came to sell my hubby's SUV. It was time. CarMax…read moregave us an offer online so we came in to finish up the paperwork and drop off the vehicle. The ladies were nice and friendly. It took us about an hour. It would have taken even less time if the one lady would have told the other lady we were waiting before she went home. Over all the process was easy and quick. We walked the lot while we waited. They had a lot of cars and trucks for sale. $20,000+ to $50,000 (for a used car)

Houston Dodge Chrysler Jeep Ram - Coffee bar

Houston Dodge Chrysler Jeep Ram

(15 reviews)

Highly recommend this dealership if you're looking for a quick, smooth and hassle free experience…read more Ask for Terrance Allen in Sales and Gill in Finance, you won't regret it.

Beware of service - Took my promaster city truck in for transmission not shifting correctly, I had…read moreissues in the past when truck was under factory warranty. When in warranty it was been the valve body the issue and work then stop. Well after the warranty was up I brought it back in for the same issue, now we must replace the transmission. Well, I paid 4k for the transmission, then I get a phone call saying it not the transmission it the Body Control Module it would be another 1800 dollars. I picked up my car because now im second guessing the dealership. Well, I got a phone call from the service manager to bring it back in, thinking to myself he is going to make it right as a business owner myself. NOPE says it the BODY CONTROL MODULE what the Mopar Engineer's are saying. Not even we are sorry for replacing the transmission, let's make it right (slap in the face with another 1800 dollars ). So, I take car back from them to send the Body Control Module off to do a reset since the dealership have no really technician just people that swap parts. Get part back from the reset the module and still not the issue so now I'm thinking in my head wow this dealership is a scam. Long story is I found the issue and it was something I just need to remove that cause the transmission not to shift correctly. You guys are a joke

AutoSavvy Houston

AutoSavvy Houston

(4 reviews)

**Avoid AutoSavvy Houston at All Costs!**…read more My experience with AutoSavvy Houston has been nothing short of a nightmare. I purchased a Chevy Silverado 1500 from them in April 2024, hoping to save a bit of money, but it has turned into an absolute cash pit. If you're considering buying from this dealership, I strongly advise you to run in the opposite direction. From the very start, issues began to pile up. Within just a few days, the passenger side rearview mirror's motor stopped working, leaving me unable to adjust it. Simultaneously, the interior plugs in the truck stopped working. I tried to remain optimistic, but things only got worse. About a month later, I returned home from a grocery run only to discover that the passenger side front fender was barely hanging on. It turned out the fender had been "secured" with glue, which had completely failed. Then, just a few months later and only 5,000 miles into ownership, the transmission failed. Despite purchasing the highest level of vehicle protection warranty, I still ended up paying over $3,000 out of pocket. Not long after the transmission ordeal, a grinding noise started coming from the back of the truck. A trip to the shop revealed that the calipers were severely burnt and needed replacement. Once again, even with the warranty, I had to shell out nearly $1,300 more. And the problems didn't stop there. One day, my tailgate got stuck in the closed position. After diagnosing it myself through YouTube tutorials, I ended up fixing it on my own and had to purchase new screws since the originals were stripped. The latest and perhaps most ridiculous incident involved the fender I mentioned earlier--the one I had to reattach myself. While driving down the highway, it flew off the truck completely. I couldn't recover it, so I went to get an estimate for a replacement. The body shop confirmed my suspicion: the fender was never installed correctly in the first place. The improper glue job has now set me back another $700. In just 10 months of ownership, I've driven the truck fewer than 10,000 miles and already spent nearly $5,000 in repairs--this is with the "best" extended warranty available. Save yourself the headache, frustration, and financial drain. **Do NOT buy from AutoSavvy Houston!**

I went into their dealership. The vehicle I was interested in had been smoked in. I told them I was…read morenot interested in the vehicle. They then asked if I was interested in any other vehicle. I told them I saw one other one. The vehicle was at another location. They told me that they could get a video walk around of the vehicle and find out if it had been smoked in and they could ship the vehicle to this location. I told them I'd like to get out the door price (OTD) on the vehicle. The sales person said they ask their sales manager for the OTD. They then came back and said that the sales manager was working on the OTD. They then said they had this warranty they wanted to go over with me. They could tell I was not interested in it and the sales person then said we could remove it but my sales manager would want you to purchase the car today. (This is on a vehicle I have not seen. Also since the last vehicle was all smoked in and dirty interior. Alarm bells and Red Flags instantly went off in my head.) I instantly told the sales person no, I said I'm walking out and if I decide to come back then I would. I then got up and walked right out of the dealership. After doing some additional research all cars have branded titles. I wish I would have done better research before even showing up there. I'm just glad I did not purchase a vehicle from them. Live and Learned. If anything this was a teaching moment for me.

Encore Motor Group - usedcardealers - Updated May 2026

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