Front desk Brayan very disrespectful and unprofessional at costumers. I got my car back with my seat wet with sweat, when I complained about it he told me that the weather is hot and the workers are sweaty, so I had to drive home with my blouse all wet read more

Whoever is the pricing manager sucks at customer service. Does not know how to talk to people and was an inconvenience when asked a question about my vehicle. read more

My 2007 Nissan Xterra abruptly stalled while driving. RELIABLE AUTO REPAIR solved the problem when my previous mechanic couldn't. I'm a happy customer that will be a return customer. Thank you! read more

To any women or young people coming here (as with most mechanics of course), just beware of being ripped off. I came in asking for help repairing my blinker lever as it was loose and you cannot pass an inspection with a loose lever. The man assisting me quoted me $400+ to replace my lever. I bought the part myself from Walmart online for around $25 as well as the wrench and extender for around $10 from Home Depot. Replaced it in the Home Depot parking lot myself for less than $40 total. Quoting me $400 for something that took less time and effort than a standard oil change felt a bit predatory Customer service was otherwise nice, and I've previously had good experiences here read more

horrible service, always acts like an inconvenience. I don't know what his issue is but I will take my business elsewhere. I have tried going here 3 times hoping customer service would get better but it never does. read more

My experience with Reliance Auto has been great. I always call and speak with Brian and I've never felt that they are trying to scam or get over on me. For the work I needed done I always get a 2nd opinion and this shop has been a tad cheaper. The dealership even told me I needed an extra service amd come to fine out I really didn't. I would recommend this shop 1000xs over. read more

If I could give this place 0 stars I would. This place is a complete rip off. My boyfriend took his car here to get the A/C fix. Paid $400 and within 24 hours it stopped working. The owner Frank refused to look at what he broke or maybe even stole off the car became argumentative and requested more money instead of being accommodating. As a business owner, you should know customer service firsthand. We will be filling a lawsuit. Do NOT give these people your service. They are HORRIBLE read more

So I just moved to Houston and had to get some preventative maintenance done to my mustang. They did a great job and their service is backed with a warranty. Honestly they are priced quite high but not compared to a dealership. The staff is super friendly and they always ask about extra service and give me updates along the way before doing extra work. I also bought a Honda Element that was pretty high mileage it cost a pretty penny but they changed the radiator, oil, filters rear brakes and rotors as the fronts were still good and did a compression test to make sure it wasn't ruined after the car overheated from bad rad. Again the cost is high but there service comes with a warranty that is really great and I never have to worry about shitty workmanship. These guys go above and beyond and they get your vehicle serviced fast!!! I cant thank these guys enough. Do Yourself and your car a favor and spend the extra money here. read more

Reliable Auto Repair - My mustang they took care of quite well - Auto Repair Near Me - Houston, Texas

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They do a typically fast oil change and you get a free car wash. Seems every time I come in there is a little extra something though- you need a new air filter- nah I can stop by autozone for half the price- oh we'll change it for you- dude, really? I don't even need a tool to open it up and can get a top of the line filter for half the price, this time corroded terminals on the battery $23 dollars to clean it- ugh just do it I don't want it not charging or starting- I could have done that with water, baking soda and an old toothbrush but eh. I have to say the front guy/manager, Brian, I think hes been there a while, good guy good on estimating wait/service time, seems pretty honest. read more

Reliable Auto Repair - Auto Repair Near Me - Houston, Texas

Ladies beware. As with any car repair, watch YouTube videos. Google. Read mechanic message boards. Search parts. Get a second opinion. I've used them a time or two but my last repair made me question everything. I was told something needed to be repaired for over $1000 bucks when it was an issue that ended up costing me $150 at another shop. Glad I researched or I would've been out money I don't have. read more

They are knowledgeable, friendly, and do excellent work. You won't be disappointed if you go there.

Quick, fast & friendly service. Process and service explained in detail. Will return and definitely recommend!

Not even one star. The only reliable thing this place has is that they are swindlers! Charging for a failed inspection and claiming it's the law is false. Not to mention the manager admitted he knew the car would not pass, but proceeded to get the $26. SMH read more

Been coming here for awhile Customer service is excellent and service is pretty quick everything comes out good. Only place I come to do an oil change with read more

BEWARE EVERYONE! My wife was just there and the gentleman that worked on our car STOLE things from it! After she confronted him he miraculously found them! How convenient! So, not very RELIABLE as it turns out! NEVER AGAIN! I will be telling everyone we know as we were recommended there by a friends so clearly, word of mouth works! read more

I took my car here for a diagnostic on a popping noise. Reliable said its due to front and back engine mounts, transmission mount and my sway bar links needing to be replaced. They estimated the cost to be $2323 which included an oil change that I needed. I couldn't afford that... so I paid for the diagnostic and the oil change. I ended up ordering the parts somewhere else and went to a different mechanic, which cost me $700 instead. That mechanic said my front and back engine mount, transmission mount and sway bar links were fine. I'm really disappointed in being lied to by Reliable and having to waste money on replacement parts that didn't even resolve the issue. Don't use this place. read more

This business is used by Discount Tire when the boys at DT break off a wheel mount stud. You call them to set an appt time for the them to replace the stud. It has a very large, comfortable and clean customer waiting area. They told me it would take about 1 hour for them to do their work. They were done and I was on my way before 20 minutes was even up. Well done RAR!! The value cost was covered by DT. read more

I have been coming to this repair shop since December 2017 when I moved into the neighborhood. The management and staff here at this shop have maintained their professional and personal demeanor since preCovid times. You will always get a quote before any work gets started. Brian and his crew are awesome people. read more

Reliable Auto Repair - The front door of facility - Auto Repair Near Me - Houston, Texas

Great service. I didn't know the issue with my car... they ran multiple tests, found nothing wrong and didn't charge me. Oil change done with coupon and again great service. We will return! Thank you! read more

I was raised old school, "If it's broken, fix it... Waste not, want not," and "What would you do if you had no help?" These punchlines were echoed in my home growing up. So as it relates to our rides, me and my three older brothers knew we had to rely on our tools and ourselves to stay on the road. With that, i was never a fan of mechanic shops after having been burned a few times in ways a person shouldn't be burned. For the times i'm in a bind and time is not on my side i'll visit a mechanic shop. I come here b/c they treat me really well, they're direct and honest with me, and even though some of their work is highly priced they get it handled in fine fashion. As a major advocate of customer service i would visit here first before any other auto shop due to the way i'm treated. And if they treat me this well then i'm sure they treat my ride just as good. When i ride away i'm assured that the problem is solved and that i can re-visit anytime. read more

Reliable Auto Repair - Auto Repair Near Me - Houston, Texas

I don't trust any car shop but this one! I know they are honest and reasonable. I am a women that goes in alone and I've never been taken advantage of for not knowing anything about cars. I know this because when I talk to my husband, father, or father in law (who are knowledgeable about cars) say that they are right. They take very good care of my car. If I ever say no to something they say okay and leave it alone. Highly recommend! read more

I always bring my care here. Brian is great I definitely recommend reliable auto care if your in n the JV area

Always great service! I've been bringing my cars and trucks to Reliable Auto since Frank opened his first service center on Jones Rd years ago. Franks staff, Brian, Matt , Jason, Tom, and all the guys have always been honest and upfront with estimates and needed repairs. My whole family including my Mom, Sister, Sister-in-laws, all bring there cars here because they know they are not going to be taken advantage of because they are women, and that's important to me knowing they will be in good hands. read more

Very unfriendly and slow service. An oil change takes almost 2 hours. I wished I would have gone elsewhere.

My car had carburetor issues particular to the make and model of the manufacture's design. While I had trusted Reliable in the past the last repair required expertise with a computer reset only from a Nissan dealer. Not only did it not fix the issue another more expensive issue arose when we drove it off the lot going home concerning the airbags. There were no problems till this service was done on the engine to reset the timing. I questioned the dealer's technicians not Reliable at the time but I do not believe I was treated fairly through the process and the way I was handled. So I will not be back for service. read more

Very disappointed I took my truck for an oil leak and came back with my truck with the same oil leak and pay $1500 dollars they keep tellling my me that they keep finding more leaks I took it there so I don't have an out side mechanics guessing where the leak was and this shop did the same guessing not a reliable shop if you don't have good experience mechanics now I have my truck with the same leak as before they wanted to charge $1000 dollars more if you want to take a change with this shop is up to you but would not recommended. They don't know what they are doing just guessing and collecting hours of labor read more

VERY EXPENSIVE!! Charged me $95 just to hook up the OBD II scanner (I already knew the error code- I even wrote it on the intake form!) Then charged me over $100 for a $10 part. Bill was outrageous for a repair I did on my other vehicle after I knew what part was failing. I will not be back. read more

I've been using them for the past few years, and they have always been courteous and honest. I've had tricky electrical issues, oil changes, and part replacements taken care of without complaint! read more

I've been coming to this shop for the last 4 years and they have always been very professional with their service. They recently relocated next door to the old shop. The new facility is much better because the waiting room is larger, they have free snacks (pop corn, chips, etc...) And a large TV so you can relax while they do their thing. The staff have always been very welcoming and transparent when it comes to your vehicles maintenance. They follow up with calls and let you know everything that needs to be done before they do it. Highly recommended. read more

My family and I come here to get our vehicles serviced & we love it. Service here is quick & no hard sales. All the staff I've encountered are very friendly. The facility has always been clean, but even more so amid covid. I highly recommend. read more

Just stopped by today for an oil change. Do not come here if you are a woman on her own because they will try to scam you into a new air filter by bringing out "your dirty air filter" from a back room. Not only once, but twice I was told I needed a new filter that they brought from the back and then they commented how women never wanna listen. Save your money and the harassment and go elsewhere. read more

Excellent services and friendly employee Robert very professional and helpful thank you!

Great Service! I have never had a problem with getting my oil changed here. They are very efficient!

Been coming here for many years. I always receive a fair quote and they do not pressure sell anything. They make recommendations and leave it to the customer to decide. They warranty their work and I have even had to return for warranty work without any issue. I will continue to bring my vehicles to Reliable as long as possible. Customer service is fantastic. read more

Ok auto repair shop. Been coming here for oil changes for about a year now. Only bad thing I have to say is the owner/manager BRIAN at the front desk needs to improve on his customers service. I watch two customers walk out disappointed because Brian didn't acknowledge them. All he had to say was, " I will be right with you ma'am/sir". He completely ignored his customers waiting in line while he was on a phone call. Good points about this repair shop they give free car washes with your oil change read more

Reliable Auto Repair - Auto Repair Near Me - Houston, Texas

This place is the bees knees. I always come here for an oil change. Prices are right where they should be. The guy working is always nice and makes sure his workers are hustling and best of all they are helllllaaaa fast!!! Will never go anywhere else for any maintenance. -proud owner of a 15RAV4 read more

This is definitely the best shop in the area. The customer service is superb and the front desk person takes care of you right away. The waiting area is comfy and time literally flies as you enjoy watching the big screen TV while sipping on their complimentary keurig coffee. I went in for an oil change and was in and out in less than 30 minutes. The establishment itself looks very professional and well put together. I will definitely be back and plan on recommending Reliable auto repair to all my friends. read more

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I had a great experience from the moment I called (due to another company which was much closer to my house - cough cough - Louetta blAhtoumotive*) being extremely stand-offish. I called and spoke with Brian, and from the phone conversation alone, I knew this would be worth my trip down. Upon arriving, I was warmly greeted at the door, and promptly began work on my car - the entire time he and staff maintained great personality and tact. He even took the time to explain to me about good places to have my car tinted, a service they do not even offer! I will definitely recommend this place! Thanks guys! I will come back here for everything I need car related! read more

Reliable Auto Repair - Auto Repair Near Me - Houston, Texas

I have one of those weird headlights where you basically have to take the whole front of the car apart to change the bulb. I was quoted between $150(dealership) to change one headlight due to the labor, that is how I found these guys, they replaced it in about 30 minutes and charged me about $40. Since then I have had an alignment, brakes and oil change. This is where I will go for now on to have all of my auto repairs. Also, I refer them any chance I get. The rates are very reasonable, service is great and they do excellent work. Also they will give you a ride and pick you up too read more

I just went in for my state inspection. In and out in 15 minutes. Nice and cool in the waiting room. Friendly service. I will definitely be going back. read more