Went in because I dented my rim on a pothole. The first day, Monday, I went in there was a lady working - sweet as pie - but it was her first day. So I ended up waiting 45 minutes just to drop my tire off because the main person (presumably the manager/owner) handling the register left her there by herself. She eventually took my information on pen and paper and I left because the manager training her never showed back up. A day goes by - nothing. The next day, I call in to see if my rim is repairable. The guy answers and says they sent it somewhere to get it checked out - doesn't give me pricing or anything but said it'd be either that day or next when he hears back. 4 days later I finally hear back that the tire is ready. Not given pricing or anything. But at this point I'm tired of driving on a donut so I go to pick it up and I have to wait another hour to pick up my tire. Not because it's busy, but because the manager and the city are arguing in front of all the customers about the location in which the business resides and the complaints they're getting about the parking situation. By the time I get to pay for my tire and rim, he comes off as condescending to me because I ask a question about my tire that they found a hole in while fixing my rim, and while checking me out, decides to start gossiping in Spanish to another customer about the "lies" the city was telling him in this "meeting" they had in front of all of us customers. As if for me and other assumed non-Spanish-speaking customers to not understand, I guess? Well, I understood because I speak Spanish. I didn't see it as very professional to be gossiping/not having your business meetings in private anyways. And then finally, SURPRISE! To fix the rim it's gonna be 185 dollars. That's cool, I guess. But a little estimate would've been nice at least on the Monday I dropped it off. Or the next Tuesday...or Wednesday. The invoice that I got claims that I said "I hit a curb" when it was a pothole. I don't want my claim to the city to be debunked because they weren't attentive to detail when I went in the first day and explained the situation to the new girl. And to top it all off, there was a "here's your invoice" in the midst of him ranting in Spanish to the lady. I didn't even receive adequate customer service or a "thank you" or anything. So I will take my business elsewhere for car troubles. read more