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    4.1 (9 reviews)
    Closed 9:00 am - 6:00 pm

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    5 months ago

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    3 months ago

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    1 year ago

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    2 months ago

    Go see Sam. He did an awesome job! He went out of his way to work with us and help us. We are pleased with the services provided.

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    11 months ago

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    8 months ago

    The man that works at night is very rude and he is also prejudice he denise my business he locks the door when I come and he is very rude

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    1 year ago

    Great experience! Fast and friendly service! I am definitely recommending my family and friends!

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    2 years ago

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    CarMax

    CarMax

    3.0
    (92 reviews)

    2.8.24 We came to sell my hubby's SUV. It was time. CarMax…read moregave us an offer online so we came in to finish up the paperwork and drop off the vehicle. The ladies were nice and friendly. It took us about an hour. It would have taken even less time if the one lady would have told the other lady we were waiting before she went home. Over all the process was easy and quick. We walked the lot while we waited. They had a lot of cars and trucks for sale. $20,000+ to $50,000 (for a used car)

    I am writing to formally express my disappointment regarding my recent experience at your CarMax…read morelocation on Cyfair with salesman Patrick Cunningham. Mr. Cunningham initially reassured me that I could trust him despite my past negative experiences with other dealerships. I was preapproved for a 2020 Kia Sorento (navy blue) with a $2,000 down payment, and after test driving, I was very excited about the purchase. However, when it came time to finalize my income details, my down payment unexpectedly increased from $2,000 to $2,800--even though I had already chosen my bank and received approval. Since I could not afford the increased amount, I agreed to consider a different option--a 2019 Kia Sorento(burgundy). Mr. Cunningham assured me that this vehicle would be ready for pickup on Friday, September 12. On that day, he asked me for my Social Security number again, which I found unusual, but I complied under the assumption it was a verification step. To my shock, my credit was run two more times that morning. This not only further lowered my credit score but also caused my down payment to increase to $4,100--more than double the original agreement. The experience left me frustrated, upset, and in tears. Instead of offering genuine solutions, I was told my only options were to provide a co-signer or to pay the additional $2,000, which I did not have. For comparison, when I later visited your Southwest Freeway location, salesman Jordan provided outstanding customer service. He worked with me to find alternatives and successfully presented my original credit application to the bank. As a result, I was approved for the 2020 Kia Sorento with the original $2,000 down payment--exactly what should have happened from the start. Instead of picking up my car now I have to wait for the car to get shipped again to a different location further away. This situation caused unnecessary stress, financial strain, and wasted time. While I am happy to have ultimately received the car I wanted, the process at the Cyfair location was unacceptable and avoidable. I hope CarMax takes this feedback seriously and ensures that customers are not subjected to repeated hard inquiries, miscommunication, and misleading information during the car-buying process. I am giving two stars since I am getting the car I wanted originally.

    Houston Dodge Chrysler Jeep Ram

    Houston Dodge Chrysler Jeep Ram

    1.7
    (19 reviews)

    This is regarding the service department: we all know dealerships can really suck. I used to be a…read moreservice advisor for a Sewell dealership and although they are widely considered "the gold standard", even they have their flaws. With that said, I was very pleased with my overall experience despite one hiccup. My service advisor Janell was professional, communicative and thoughtful. She worked with my extended warranty company to get repairs covered and got my vehicle back to me as quick as possible. Even when she was off one weekend, her counterpart Alex stepped up and was very accommodating as well. They even washed and vacuumed my Jeep before I picked it up, and Janell had it started and running with the AC onbefore I arrived so i didnt get into an oven with the summer heat. I would definitely return for service here in the future. Great job

    Extremely unprofessional and disappointing service. I dropped my Dodge Ram off at 2 PM for what…read moreshould've been a simple tire change, only to find out the turnaround time would be over 24 hours..with absolutely no updates. I called the service department more than 10 times and eventually had to contact sales and other departments just to reach someone. Only then was I told they didn't even have my tire available. That should have been communicated before accepting my truck or immediately afterward, not after I repeatedly tried to get answers. The lack of communication and customer service is completely unacceptable. Not only offering me a "Shuttle" home and no way back to pick up my vehicle ! Now I'm spending $30 to go pick up my vehicle in the same condition I dropped it off in.

    AutoSavvy Houston

    AutoSavvy Houston

    1.0
    (4 reviews)

    **Avoid AutoSavvy Houston at All Costs!**…read more My experience with AutoSavvy Houston has been nothing short of a nightmare. I purchased a Chevy Silverado 1500 from them in April 2024, hoping to save a bit of money, but it has turned into an absolute cash pit. If you're considering buying from this dealership, I strongly advise you to run in the opposite direction. From the very start, issues began to pile up. Within just a few days, the passenger side rearview mirror's motor stopped working, leaving me unable to adjust it. Simultaneously, the interior plugs in the truck stopped working. I tried to remain optimistic, but things only got worse. About a month later, I returned home from a grocery run only to discover that the passenger side front fender was barely hanging on. It turned out the fender had been "secured" with glue, which had completely failed. Then, just a few months later and only 5,000 miles into ownership, the transmission failed. Despite purchasing the highest level of vehicle protection warranty, I still ended up paying over $3,000 out of pocket. Not long after the transmission ordeal, a grinding noise started coming from the back of the truck. A trip to the shop revealed that the calipers were severely burnt and needed replacement. Once again, even with the warranty, I had to shell out nearly $1,300 more. And the problems didn't stop there. One day, my tailgate got stuck in the closed position. After diagnosing it myself through YouTube tutorials, I ended up fixing it on my own and had to purchase new screws since the originals were stripped. The latest and perhaps most ridiculous incident involved the fender I mentioned earlier--the one I had to reattach myself. While driving down the highway, it flew off the truck completely. I couldn't recover it, so I went to get an estimate for a replacement. The body shop confirmed my suspicion: the fender was never installed correctly in the first place. The improper glue job has now set me back another $700. In just 10 months of ownership, I've driven the truck fewer than 10,000 miles and already spent nearly $5,000 in repairs--this is with the "best" extended warranty available. Save yourself the headache, frustration, and financial drain. **Do NOT buy from AutoSavvy Houston!**

    I went into their dealership. The vehicle I was interested in had been smoked in. I told them I was…read morenot interested in the vehicle. They then asked if I was interested in any other vehicle. I told them I saw one other one. The vehicle was at another location. They told me that they could get a video walk around of the vehicle and find out if it had been smoked in and they could ship the vehicle to this location. I told them I'd like to get out the door price (OTD) on the vehicle. The sales person said they ask their sales manager for the OTD. They then came back and said that the sales manager was working on the OTD. They then said they had this warranty they wanted to go over with me. They could tell I was not interested in it and the sales person then said we could remove it but my sales manager would want you to purchase the car today. (This is on a vehicle I have not seen. Also since the last vehicle was all smoked in and dirty interior. Alarm bells and Red Flags instantly went off in my head.) I instantly told the sales person no, I said I'm walking out and if I decide to come back then I would. I then got up and walked right out of the dealership. After doing some additional research all cars have branded titles. I wish I would have done better research before even showing up there. I'm just glad I did not purchase a vehicle from them. Live and Learned. If anything this was a teaching moment for me.

    Lone Star Chevrolet

    Lone Star Chevrolet

    3.1
    (336 reviews)

    I recently purchased a 2026 Chevrolet Silverado, and I couldn't be happier with the entire…read moreexperience. From the moment I walked in, the team made the process smooth, transparent, and completely stress-free. Mark Rubio, my sales consultant, was outstanding. He was incredibly knowledgeable, patient, and took the time to explain every detail of the truck without ever making me feel pressured. He answered all of my questions thoroughly and made sure I was comfortable and confident every step of the way. It's clear that he genuinely cares about helping customers find the right vehicle, not just making a sale. The financing process with Santiago was just as impressive. He made what is usually the most stressful part of buying a vehicle completely painless. He listened to all of my concerns, took the time to explain my options, and worked hard to make sure I was comfortable with every decision. I truly felt like I was treated as a valued customer rather than just another number. The level of professionalism, honesty, and customer service I received from both Mark and Santiago exceeded my expectations. If you're in the market for a new vehicle, I highly recommend asking for them. They made buying my new Silverado an enjoyable experience, and I will absolutely be recommending this dealership to my family and friends.

    I purchased a 2024 Chevy Corvette, but after only about 200 miles, I decided to bring it back to…read morethe dealership to trade it in. Instead of working with me, I was basically told "you're out of luck." The offer they gave me was $15,000 less than what I had just paid for the vehicle and they claimed it was the best they could do. I ended up going to Doggett Ford, where they immediately stepped up. Not only did they treat me with respect, but they offered $13,000 more for the Corvette than Lone Star did. On top of that, they put together an incredible deal for me on a Ford Expedition Tremor. The difference in professionalism and customer care was night and day. Unfortunately, the problems with Lone Star didn't stop there. I also purchased a 2022 Chevy truck from them that had some minor bed damage. Lone Star told me they wouldn't even consider repairing it. Since it was meant to be a work truck, I decided not to push the issue because everything else appeared to function properly at the time. They also convinced me to purchase one of their extended warranties, which turned out to be essentially worthless. Only two weeks after leaving the lot, the truck's sensors stopped working and the rear camera began malfunctioning. When I brought the truck in expecting them to stand behind what they sold me, I was instead told I needed to pay a $300 diagnostic fee just to have them look at it. To make matters worse, employees in the service department and even some people from new car sales openly admitted that the used car department frequently pushes these warranties because they add commission, even though the warranties cover almost nothing. At that point, I had completely lost confidence in the dealership. Once again, Doggett Ford came through. They offered me more money for the truck to help get me out of the situation and put me into a more reliable vehicle with a lower monthly payment. It's honestly disappointing to see what has happened to Lone Star. The dealership used to have a reputation for taking care of customers and doing business the right way. Unfortunately, since Sonic Automotive took over, the place feels like the fast-food version of a car dealership, rushed, transactional, and focused on squeezing every dollar instead of building long-term relationships. After years of loyalty, this experience was extremely disappointing. I hope they eventually return to the level of customer service they used to be known for.

    AutoPista - usedcardealers - Updated August 2026

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