The buying process was smooth and straightforward, and I'm very happy with my vehicle. I would definitely recommend Alejandra and Christian.

Spectacular service from Ross Rubio changed my feelings about dealership service. I won't bore you with technical details I was going to be on the road tomorrow and my Prius had some issues which would have blown up my plans. Ross and his team fit me in, expedited resolution, took care of the problem and got me back on the road at less than I would have thought I'd pay. If you look at my review history you'll see that I've had service issues in many states. Let me just say that Russ has won my confidence back in dealer service. Congratulations Mike Calvert Toyota. You've got a real winner here in Ross. As an ex CEO in the service field I know about the "Service Profit Chain" by Jim Heskitt at Harvard. Ross embodies these principles. Thanks Ross! read more

I called Mike Calvert Toyota beforehand to confirm that the vehicle was available, and I was told that it was. Based on that information, I drove about 45 minutes to the dealership, only to find out that the vehicle was actually not available. I was then told that it had been used as an executive demo vehicle and needed to go through maintenance before it could be sold, so it would not be available for another 1-2 days. To make matters worse, the sales representative told me that the vehicle had been incorrectly listed as a 2026 model and was actually a 2025. The vehicle had approximately 9,000 miles on it, yet it was still being advertised on their website as a new vehicle. This was extremely misleading and should have been clearly disclosed in the listing. The dealership's sales process was also very inefficient. There was no computer at each salesperson's desk, so they had to repeatedly go to a central desk to look up vehicle information, pricing, and alternative options. Each time, we were left waiting for a significant amount of time. What should have been a relatively straightforward visit ended up taking almost three hours, with roughly 80% of that time spent waiting. Overall, the experience was extremely tiring and disappointing. The inaccurate information on the website, the lack of communication about the vehicle's availability and condition, and the very slow sales process made the entire experience frustrating. Based on my experience, I would not recommend this dealership and would not return. read more

Took my vehicle here for service for the first time. Located south of NRG on the loop. Service quality was good, multipoint inspection took about 1.5 hours from checking in to getting back a list of items to review. A video is taken for the MPI pointing out each item, which is nice. Service quality from Joseph was top notch. Their pricing for servicing seems slightly higher than other Toyota dealerships in town, this could be a volume of work thing. read more

I finally made it to this location after work as they listed some viable options. Upon arrival, I noticed a very large lot and it was unclear where the new and used vehicles started and ended. I noticed a few people in red shirts who I assumed were staff standing outside the building. I like the opportunity to look without the hassle first, but ummm no one came to help me. Like at all. So, I left. I literally walked the whole lot and no one asked if I needed help. I should have checked Yelp and not Google Reviews. LMAO read more

Mike Calvert Toyota - Car Dealers Near Me - Houston, Texas

This zero star review goes to Mike Calvert Toyota. I went to the dealership showroom today and hoping to buy a car but I need someone to help me decide. I parked on the side of building and walked to the showroom. I immediately saw Toyota Corolla Hatchback sitting there. I took out my phone and started to take pictures. It's very sporty looking and not convinced that I could drive a young people's car. I went inside and wow there were so many people working in the raised area. My first impression... were they trading stocks? Everyone walking around with a mission. About half dozen of employees walked by me, none of them even gave me an eye contact. Not to mention a simple hello or welcome. I walked outside after using the restroom. I proceeded to the used car lot. Where is everybody? No problem. I can find my way around. I spotted a 2025 hatchback but has a high mileage. I looked around still no one came by. Ok no problem. I'm leaving. They obviously don't want to sell the car to me. Was it because I wore shorts? Because I wore a hat? Ah, maybe because I am Asian and not like other customers in the dealership. As I walked towards my car, I saw 2 black employees chitchatting with each other and completely ignored me. I'm not coming back for sure. And not gonna buy one from Toyota. I went to Nissan up the street and will pick up my car next week. One star goes to a friendly employee who guided me to the restroom. read more

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Today looked chaotic upon driving up, but it must be organized chaos. Came in for an oil change and 99% of my oiil change visits take 2+ hours. Today I learned that Toyota care stops including tire rotation with oil change at some point in a cars life. Dissapointing and also, they dont wash your car. Anyways, a good thing about long waits is you can walk over to Pappasitos's or shop at Cavender's. There is plenty of waiting room space and they do have a soda and coffee machine. You can ask for a loaner car, gas is extra. What iirks me is that when calling to remind me of service needed or something, they call more than once on the same day and still text about service needed when the appointment was made already. read more

Mike Calvert Toyota - long lines - Car Dealers Near Me - Houston, Texas

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I wish I could give zero stars. These people are crooks. I asked them to give me an estimate to repair my car so that I could provide as part of a police report for a hit and run. When they gave me the estimate, I planned to get another to compare and told them I would pick up the car. they told me when I could pick up the car and when I showed up to pick up they told me the car had been taken apart for the estimate and was not ready to be picked up and that I had to pay $1,200 to get my car back. read more

We went there for a driving test with an appointment. When we arrived there they said our salesperson is busy and we have to talk with someone else which was ok but the thing that really bothered me was their manager Edward. We left the company because we didn't like the price they offered for our own car trading. He called us on our way home and said come back I will fix it with the price you want. When we got back they said wait we will bring the car. After about 2 hours waiting Edward came up and said there is no car now we will call you when we get the car!!!!! Shocking experience. Fortunately, we went to another dealership next week and bought the car we wanted with reasonable price there. I will not get back to Mike Calvert Toyota, it was a totally bad experience read more

AWFUL!!!! Manager is the biggest narcissist you will ever meet at a dealership! I was on the phone with him for 5 minutes and he was AWFUL! It surprised me that he's even the manager of that place. Literally mocked me and was sarcastic before I even step foot onto the property? He's used to people just nodding and signing the dotted line, not actually negotiating and making a sale. He just wants to act like a little baby when someone treats him like an adult and disagree with him! Lol read more

Mike Calvert Toyota - Car Dealers Near Me - Houston, Texas

UPDATE! DO NOT SHOP HERE. DO NOT USE JUAN CAMPO!! I called to speak to a manager as instructed to see what they could do to improve the nightmare of an experience I had with buying a car from them. And I quote " There's nothing we can do. You already signed. It's out of our hands". -Sammy. Thanks for offering a suggestion although it was more of a disappointment than anything else. I want to forget you exist. read more

This was my first buying a brand car and Jesus made sure it was one of the best experiences I ever experienced. He knew exactly what I liked just after talking to me. All he did was ask me what color car I want, and he brought out the car of my dreams. They are very attentive with all their customers. It doesn't feel like they're just trying to sell you a car and get your money they make you feel like your part of the staff and family. This is his Business card below read more

Mike Calvert Toyota - Car Dealers Near Me - Houston, Texas

I've had the worst experience dealing with Alfredo Ott, the sales consultant at this dealership and the management team. Firstly, Alfredo told me they only sell new cars at this dealership because he probably believed I was not going to buy from him right then and there! All they want at this place is your money, or get out! I talked to manager above him, Ryan, but he also played games with me and kept on saying Alfredo is a great sales consultant, never acknowledging my valid experience. Moving on up to the management to see if there was some sort of resolution we can make, Ronny Haring resulted to yelling at us! He was being extremely rude and unprofessional! How can you have managers that yell at customers?! Ben Saxton, who supposedly 'would take care of things' also defended Alfredo instead of listening to my concerns! He is one of the highest up in charge was also a liar! Ben Saxton's cellphone number is 480-512-9720, and he stated that the very next day there will be a new inventory and he will call me with the cars of my interest in mind to assist me in finding a car... well, you would have guessed it, he never called me ! I was polite and looking for a vehicle to commute to work and saw the reviews here were good, but I just got messed up on left, front, and center. You all should be ashamed of yourselves. There's a reason why car salesman have a horrible reputation, it is because you LIE LIE LIE! At the expense of your 'customer'. This place is just about the numbers and filling the salaries and commissions! read more

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Yes Andrew Jovanovic did an amazing job he stayed late just for us to get approved and drive off same day I cannot be more grateful for this place thank you Andrew! read more

Mike Calvert Toyota - Car Dealers Near Me - Houston, Texas

After spending a significant amount of time researching trucks, I found what appeared to be the perfect vehicle at Mike Calvert Toyota. I worked with Ryan Claffey through the normal online negotiation process, and we eventually agreed on what I felt was a really fair purchase price. Because we were flying in to purchase the truck and drive it home, I spent considerable time communicating with Ryan beforehand. My goal was to eliminate surprises and fully understand the truck's condition before making such a long trip. Ryan told me he had inspected the truck multiple times and identified only one cosmetic issue: a minor scratch on the plastic tailgate trim. He repeatedly indicated that there were no other noteworthy defects or damage. When we arrived at the dealership, the truck had been parked with the passenger side backed tightly against a hedge, making that side difficult to inspect. I didn't think much of it at the time but I now realize that was intentionally done. After the test drive, I was finally able to walk fully around the passenger side and immediately noticed obvious damage, including paint damage and a fairly significant scratch that was impossible to miss during a normal inspection. Ryan stated he had never noticed it, although the damage is visible in the walk-around video he had previously sent me but only if you know where to look and frame by frame the video. We relied on the dealerships' integrity before investing the time and expense of traveling across the country. Had this damage been disclosed in advance, likely would have continued our search elsewhere. They knew this. After further negotiations, the dealership reduced the purchase price by $750, and we decided to proceed because we believed the damage was only cosmetic/superficial. Unfortunately, while driving home, we also discovered a chipped and cracked windshield that had never been disclosed. The following Monday, I obtained estimates from two independent collision repair facilities. Both informed me that the aluminum bedside had a small crack or tear near the wheel opening in addition to the visible damage. Both also believed adjacent trim had been manipulated in a way that hid the aluminum crack. Their repair estimates ranged from approximately $1,800 to $3,500 because aluminum bedside repairs can be significantly more involved than they initially appear. Left unchanged, the tear would spread. I also learned that the windshield chip had already been "professionally repaired" in the past. Since these repairs can only be performed once, the only remaining option is a complete windshield replacement. The dealership was the sole owner of the truck so had it repaired on their watch. When I contacted the dealership, I was referred to Gwen Leigh, who requested a detailed explanation and copies of the repair estimates. I promptly provided everything requested, believing the dealership intended to work toward a reasonable resolution. She initially reached out to me, not the other way around. Ultimately, however, Mike Calvert Toyota declined to provide any additional assistance. We were not asking them to cover the full repair costs, not even close. We simply asked management to reconsider and contribute even $500 toward the repairs as a goodwill gesture, but that request was also denied. Throughout the initial sales process, Ryan was courteous and responsive, but he also provided incorrect information about several basic Tundra features, including the lane-centering system and the operation of the 360-degree camera system. Ryan was uneducated on the Tundras, on top of being a liar in my opinion. My disappointment is not that I purchased a used truck with imperfections. Used vehicles often have flaws. I believe these defects were consciously withheld. Based on our experience, I cannot recommend Mike Calvert Toyota, quite the opposite. The lack of honesty and transparency before the sale, the handling of our concerns afterward, and the refusal to provide even minimal assistance have left us feeling deeply disappointed. Never in my life could I imagine spending over $50,000 on a vehicle and receive not only this treatment after the sale but also learn we were deliberately deceived and taken advantage of.  As I told Gwen, we will be filing a formal complaint with Toyota and using my voice as a consumer to share my experiences with this dealership in hope of saving another the misfortune of an experience like ours. Consumers deserve honesty, accurate information, and meaningful customer service--especially when making a purchase of this magnitude and the travel we invested. That was simply not our experience. There is very little positive I can say about our experience, the dealership, or the employees of Mike Calvert Toyota.  They are shameful, deceitful, inconsiderate and generally awful people who lack any shred of moral or ethical values and should best be avoided. read more

**Absolutely AMAZING Experience with Luis Velasquez!** Luis was absolutely incredible from start to finish! He was straight to the point, extremely knowledgeable, and never wasted my time--which I truly appreciated. The entire process was smooth, easy, and stress-free because Luis clearly knows what he's doing and genuinely cares about helping his customers. What really stood out to me was how sweet, professional, and personable he was. He made the entire car-buying experience feel comfortable instead of overwhelming, and he was always willing to answer questions and explain everything clearly. You can tell that Luis is very knowledgeable about cars and truly takes pride in providing great customer service. If you're looking for a salesperson who is honest, efficient, knowledgeable, and genuinely great to work with, I highly recommend Luis Velasquez! He is the kind of salesperson you hope to get when buying a car--professional, friendly, helpful, and never pushy. Luis, thank you so much for making the entire experience such a great one! You were truly amazing to work with, and I would absolutely recommend you to anyone looking for a vehicle. **If you're in the market for a car, go see Luis--you will not regret it!** read more

I went in for an alignment, and I left the dealership with my vehicle damaged and one tire smaller and a different model than the rest of my tires. I have proof of purchase of my tires from discount tire. The service department damaged my vehicle while performing an alignment and is gaslighting me into believing I caused the damage. The General Manager, Mike Gorbet agreed to fix my vehicle and then changed his mind. Mike Gorbet cannot provide any documentation or videos to support his position that the dealership did not damage my vehicle. read more

Unless you are a fan of the "bait and switch," I would recommend skipping Mike Calvert when shopping for a used vehicle. My husband and I found a Toyota Tacoma on their website that met our checklist and was advertised as "Toyota Gold Certified." The price listed online was $30,994, which was in our price range and we test drove it on Saturday evening. After driving back on Monday to close the deal, we were surprised to find an additional $3,994 "MTC Protection" charge added, which brought the price of the truck to almost $40,000 with tax, title, and license. When we said we did not want this "extra" stuff, we were told they could not take it off. We explained that we wanted to pay the price that was listed on their website (and showed them the listing on our phone to prove we were not just pulling numbers out of the air) the manager adamantly said that he could not remove the MTC Protection charge. We told him that if it was not optional, it should have been included in the price listed on the website to begin with. Apparently he didn't want the sale that badly, because he chose to let us walk out the door rather than honor the price that was listed on the Mike Calvert website. (See my photo captions for more information.) read more

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Not happy with Toyota Tech, Lillian, who was busy socializing with the lady in the second desk in the glass office, showing long dresses on her phone. I ended up going to another person to find out what was going on with my car. They went and got Lillian. Not good. Lillian then told me what was needed was not available. I told her she had me waiting almost two hours to say they didn't have what was needed especially since I could see her socialization. Really????? Very unacceptable!!!!! If I could give her a zero, I would. I still have to return and I live in Richmond!!! I might have to give my business to the dealership out here. read more

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If I could give 0 stars I would, I came in to look into possibly trading in my car and get something certified but newer (I have a 2019 SUV), after they let me test drive a 2026 TRD 4Runner they took like 30 mins to "appraise" my car they came back with a trade in offer of less than half of what my car is worth and of course I declined, after trying to negotiate with me to up the trade in for $1-2k I asked for my car keys back so I could leave and after another 20-25 minutes they inform me they couldn't find the keys to my car, the person that allegedly drove my car claims he was the only that handled the keys but couldn't seem to find them or remember were they were placed... fast forward another 30 minutes I had to uber to my house and get my spare keys to see if he left them inside my car (the car won't close with the keys inside a fact which I repeated multiple times) they decided to call a repair guy to reprogram two new keys, I'm now worried that there might be foul play and my car could be possibly stolen so will more likely have to spend my own money to reprogram the car once more... if you want to ruin your day or weekend by all means come here read more

Tried to mess my Truck up by put Less oil in my Truck so it could break down but guess what I check my truck and notice it was light oil and two quarts short and had the nerves to tell me to come in and when I got There nobody knew nothing and try to blame me and sold me 4500 hundred warranty because they new the truck had a problem but never said a word just Plain dirty be careful with them get the vehicle check by outside company straight fraud read more

A bad place where I think they only seek to make deals that suit them. I have since June 3 that I bought a tundra 2026 platinum! When we arrived the price they gave us was different from the one they offered online, after so much talking to them they "respected" it we signed everything days later they tell me that the bank did not approve the financing! They asked me to return the vehicle and they promised to return the down payment until today they have not returned anything to me! I have an email where they confirm the return of the Down payment and a written letter! I don't recommend this place at all read more

Mike Calvert Toyota - Car Dealers Near Me - Houston, Texas

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BEWARE OF SHOPPING AT MIKE CALVERT. I went into Mike Calvert to purchase a used 2022 Honda CR-V EX Hybrid, which from the pictures it looked good, but they didn't post the most updated pictures since there was some cosmetic issues with the car in person. I was trying to get a hold of the salesperson trying to assist me, but it was so hard to get some kind of consistent response. I was really hoping to get some kind of constant communication as I was coming from over 300 miles away. Once I got to the lot, I was seen within about 40 minutes past my appointment time. After inspecting the car, it looked like there were several scratches and cosmetic damage to the car than the pictures portrayed. In addition there was a crack on the middle of the windshield, which the carfax mentioned that the windshield was replaced. Only 2 tires were replaced instead of all 4. After the test drive, I mentioned several of these factors and the history of the carfax with it being a rental/fleet vehicle, since I really wanted to work a deal out with all these defects. The first out the door price only budged about $200 and that they were strict on the price being final and all. It was about an hour and a half of just waiting between the salesperson and the manager "talking", to finally talk the price down $1,000, which in all honesty should have been at least $2,000 less with all these cosmetic damages, tires not being replaced, and windshield damage. I had even mentioned if the windshield can be replaced since that's what the carfax had said was done in March, to which I would be told that it would be fixed in service multiple times. Once that was all settled, within finance it took another 2 hours to get everything settled where I really only talked to the finance manager a total of 10 minutes out of the 2 hours waiting as he went in and out of the office. He tried to upsell me things I don't need to get away from the price I originally wanted, and once I rejected everything, the mood of everyone changed to just being sour. Once I got the car, I looked to see that the windshield was not replaced... they instead poorly filled in the chipped portion of the windshield. I drove off the dealership to only now find out that the 2 unreplaced tires are pretty much poorly inflated or are misshaped due to wear and tear. But I do remember the salesperson mentioning multiple times "we would not sell a car we know is not good since we take care of all the bad parts here before we sell it" that was a complete lie. I would never recommend this dealership to anyone ever, my experience with Mike Calvert was a 0/10. TLDR: I got terrible service, the car was has many cosmetic issues, the tires were not all replaced and gave us a bum tire. Windshield was not replaced as the carfax said. These guys were very unwilling to negotiate despite the issues and were sour I denied all the "add-ons". Left with the windshield still broken and very unsatisfied. 0/10 would not recommend. read more

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2nd time purchasing from mike calvert, efrain has gone above and beyond both times to help get the car we wanted and made the process as easy as possible! definitely recommend him as your car salesman!! read more

I thought I was on a prank show when they asked $42,000 for a used SR5 4runner... turns out they're actually that dumb. Also in used car sales, they'll charge you $4,000 for an "anti theft" device which they probably paid $150 for. read more

WHEW where do I begin - I will take you to MAY and today is August! I have been in this dealership with what started as 4 error codes across my dash! Drive Start Control Malfunction Visit your Dealer-Secondary Collison Brake System Malfunction-System Malfunction-Parking Brake Malfunction Visit your Dealer-I was told I needed a new Battery the Battery will fix the car-take me to June same error codes appear-now I need a fuel injector-Take me to July I need a fuel injection line-Take me to July again-same issue-I need a second fuel injection line again and the part is on back order-Take me To August the part came in and the car got "FIXED" HA jokes on me-Picked the car up got in car to go home from work the car is having trouble starting-I had to crank it multiple times for it to start-The smell of gas gave me an extreme headache as the gas smell is now inside the car and also outside of the car where people can smell it! Called a tow truck to tow the car into the dealership-Service Director is going to get the Service Manager who is a Master Diagnostic Technician to look over the vehicle to see what's causing this issue. OH, and he understands my concerns LOL after all these months you would think they understand my concerns. I also asked for an oil change in June in which I supposedly got one but the sticker for the oil change wasn't changed! One of the times they worked on my car they left a plastic piece undone didn't even bother putting it back where it came from. I told FOUR PEOPLE about this it was a minor issue and It wasn't handled-NOBODY is taking accountability to ensure total inspection and total complete work is being handled to the upmost! The service director seems like a lovely person BUT he is not ensuring that all of this is handled someone has to make this right. I have reached out to an attorney to weigh my options OH and I still have a warranty on this Toyota Corolla that is a 2024 that I bought BRAND NEW - I just want this nightmare to end I want this car running-I have talked to the customer service manager I don't know exactly her title but yeah I'm not sure anyone really cares they tell me all the right stuff but actions mean more than words! I don't think I'm asking for too much-Also one of the times I received a rental I've had a rental four times now-I got gas directly by the dealership filled it up full, but the rental group told me it wasn't full enough and charged me $2.38!! When will this nightmare end? Thinking of suing under the Federal Magnuson Moss Warranty Act and I am in works with an attorney. I am going to call Toyota Corporate as well as the Better Business Bureau. I hate all of this I really do just want a car where I don't have to go to the dealership. Thank you! read more

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So I'm here for a regular service but also have a few other issues / repairs needed. I notified the service department when I made my appointment. So fast forward to today. I arrive for my appointment and check in and confirm that I would like the squeaky breaks fixed and my cross bars repaired. I'm unsure of whether the service department is adverse to doing work or if the attendants are instructed to try and persuade customers from seeking any repairs because all I was told as - squeaky breaks - that's a know problem with our cars and will take an long long time to evaluate and the parts are like on months back order so maybe you don't want that. And also- I'll have to have the shop evaluate the cross bars and that's going to take a long long time and a lot of money so are you sure that's something you want to do? I mean are you serious???? I want a brand new car I just bought from you fixed appropriately and you're trying to convince me otherwise ? Is this even a business??? Shouldn't you be giving me options ??? So I've been told to wait in my car to see if it's possible- why would it not be possible. I'm not asking for it to be done today. I just want a plan. So It's been 20 minutes waiting and no one has returned. I honestly don't get it. read more

Mike Calvert Toyota - Waiting in the service line...... - Car Dealers Near Me - Houston, Texas

Destin is a great sales person! He made my car buying process easy and smooth. I would definitely recommend 100%.

I dropped off my car at 7:00 AM for a scheduled oil change, alignment, and car wash. I was told the car would be finished by 12 PM and that I would receive updates throughout the process. Instead, I heard absolutely nothing from Coral the entire day. I had to call Mike Calvert 3 different times just to get someone to track her down to get updated on my car and 2 of the three times she was not able to give me an update or explain why a service that normally takes under 2 hours, when we stay on site at 7am, was somehow taking over 8 hours. When I finally arrived to pick up my car at 3:25 PM, Coral had a very noticeable attitude. I asked if there was anything wrong with my car that caused the 8-hour wait, and she told me "no, nothing was wrong" and that she had supposedly called me at 2:30 PM to let me know it was ready. I never received a call from her. I was the one who reached out to the service line, and they had look for her again to get her on the phone at 3 PM to confirm my car was done before I headed to the dealership. After paying, she handed me my keys and vaguely pointed outside, saying, "Your car is out front." When I asked where exactly, she just pointed again and repeated "out there." I had no idea where my car was, so I asked her to walk me to it. She agreed, walked toward the area she pointed to, and... my car wasn't there. I asked why she said it was in that spot, and she responded with, "Yeah haha that's crazy right?" No... it was unprofessional. She then had to press the alarm button multiple times while we walked around the whole lot until we finally located my vehicle. Bottom line: I have never experienced service this poor. Please be cautious if Coral Ruiz is the one assigned to your vehicle. The lack of communication, the dismissive attitude, and the overall unprofessionalism made this an incredibly frustrating experience. read more

Shelwin Malit helped us immediately to get a great Toyota 4Runner at a fair price. He was so kind and made sure we were comfortable with the entire process. What a good experience! read more

I would like to take my new Higlander to Mike Calvert for service. BUT, I had a bad experience with my last Highlander, I soured on the service department. I brought the car in for a problem with the radio, and I was quoted $995 or thereabouts for a new radio. I went over to River Oaks Car Radio on Richmond, and the owner pointed out that new fuse was all I needed. I was so pissed, I blew off complaining, and let it go, but never forgot about it. Calvert is right around the corner from me, and Sterling McCall is not an easy drive to have to make. If I had a way to talk to THE Manager of the service department, I would like to come back. But, seems like they are always too busy and they want to rush the car through the service check in and never seemed really willing to spend the time listening to the customer. read more

Horrible service, always pushing you to buy a new car, find excuses why your warranty doesn't apply and charge a 3 percent credit card fee for their so-called service. And when I originally bought my vehicle on what I thought was a settled price, jacked it up by several thousands dollars for "required ad-ons." All about money, with no ethics. Despite their repeated service reminders, I take my car elsewhere. read more

They charged my mom for oil not under Toyota care. Just to charge her an extra 75$. My mom is elderly so she didn't know better. Make this right Mike Calvert Toyota!! read more

Mike Calvert Toyota - They charged me for oil not under Toyota care. Just to charge me an extra 75$. My mom is elderly so she didn't know better. - Car Dealers Near Me - Houston, Texas

Why do I have to resort to bad reviews in order to do proper business with a company? First, let me just say the salesman kept claiming the 2021 highlander was mint when in fact it had deep scratches in the paint, cracked windshield with several other bullseye marks, one mismatched tire but they had the audacity to claim a $3000 reconditioning fee on top of the price which was not advertised on the website. Then he wanted to justify to me that the fee was for tint and "various" other things....but it was a used car! Someone else had already paid for the tint as shown in the car fax. They are currently running a promotion for $50 gift card for a test drive. Never got it, even after several days. Lack of communication and blatant disregard for our emails or texts. I'm also missing some important documents which was not included in my usb drive nor in my hands. We waited an hour just to even get through the financing line. The car was purchased Monday and now it is the end of Thursday. What's the word?! The only good out of the whole experience was our finance guy Danny Ramirez. He was friendly and personable. read more

I had my oil changed on June 6th 2025 at Mike Calvert Toyota and recently noticed a leak on my driveway appearing to be oil. I returned to Mike Calvert Toyota on August 14, 2025 and was charged $246.40 to run a diagnostic all to find that the leaking was caused by a loose oil drain plug which was pointed out on the complimentary multi point inspection. Had the service department done a more thorough job I would have saved myself this expense. I will be scheduling my vehicles services at another Toyota Dealership from now on. read more

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On Saturday, May 30, 2026, I tried to purchase a new car for my son--one I had already reserved--as a high school graduation present. THIS DEALERSHIP IS COMPLETELY UNPROFESSIONAL AND IRRESPONSIBLE. I do not recommend doing business with Mike Calvert Toyota, especially with Oliver Álvarez (Finance Manager) when it comes to signing the contract; and certainly, do not waste your time speaking with Ronny Haring (General Sales Manager) about Oliver Álvarez's unacceptable behavior and lack of respect. Because all Ronny Haring will do is justify the childish and completely reprehensible attitude of his team members. Ronny Haring (General Sales Manager) will tell you: "Oliver Álvarez must have been having a bad day." I wonder if Adam Nguyen, the Finance Director, ever found out? "It's ridiculous"--that alone shows just how poor company's philosophy is, and worse yet, it reveals the kind of employees running the place. I'm sure General Manager Mike Gorbet, Gwen Leigh, and Olivia Ellenberger are very proud that their company employs such arrogant people who provide such abysmal customer service. I'm certain the owners' philosophy is completely different, but they simply aren't aware of what goes on internally. I wonder how much business this dealership loses every month; then again, they don't make any sales effort because the Toyota brand sells itself. What does one dissatisfied customer matter? Who cares? More customers will come along, right? In short, the customer service is horrible. They have no respect for the customer's time--dragging you through the entire buying process and price negotiation (which had already been successfully concluded days earlier with the salesperson, José, including the credit check) only to disrespect you in the end and throw all your time and effort in the trash. All because some pathetic loser in the finance department wanted the customer to do exactly what *he* wanted, displaying an arrogant and condescending attitude. Once again, I DO NOT RECOMMEND DOING BUSINESS with Mike Calvert Toyota. In the end, two days later--on Monday, June 1st--I bought the exact same car in the same color from GULLO TOYOTA. I even got a better price and 5-star service, the kind of treatment every customer deserves. All customers deserve respect and professionalism; at the end of the day, we have plenty of options in Houston and the surrounding areas to buy from a place where our business is truly appreciated. read more

This dealership is the reason I won't buy another Toyota. They are not able to be straightforward. Whether this is because they are so sloppy they are confused about actual facts, or because they are dishonest, I do not know. What this amounted to for us, was that they cannot be trusted with our car. Take your car for servicing/repair/diagnostics/inspections somewhere else. If you try to take it up with Toyota the parent company, they will likely tell you that the dealership is independent and they cannot help you. read more

Mr. Divonte Wilkins helped me to purchase my 2026 Camry. I am loving my car so far and I greatly appreciate his kindness, resourcefulness and hospitality while helping me complete my purchase. Keep up the great work! read more

Was looking at a vehicle for our son getting ready to graduate and head off to college. We found a vehicle and made contact with a salesperson and told them we'd have all the financial work completed before our arrival as we live over 3 hours away. All was going great and the price online was confirmed by the salesperson. ($15,991.00) The following day after getting all of the loan paperwork completed, we were advised the price went from $15,991 to $19,495.00 The sale price went up to $19,495.00 with an additional $2,995.00 for an"MCT" charge. From the words of the salesman, MCT = "That would be the add ons we add to our vehicle that include CarRX that is an anti theft gps system, wheel locks, and ceramic coating. We price our vehicles below what they're should be going for to get more attention to them but we're still priced number one even with our accessories." We learned that was not optional and apparently every dealership in the Houston area does business that way. Nice reminder to stay away from Houston area dealerships. They don't do that in east Texas. Before you shop at Mike Calvert Toyota, regardless of what you see on line or what you want to buy, add $2995.00 to the price and that'll be what the price really is. Bad business practice, dishonest, and hidden fees. Advertise low prices to draw you in and then hit you with hidden fees to make up the difference an make it mandatory. read more

So they tried to charge me $2200 for internal trim concerns. It was marked as a CRITICAL CONCERN. It was for my cracked windshield. I went to Safelite and got it fixed for $800. Also asked the technician who was an "assistant manager" why they were trying to charge so much for the price of the windshield change alone and was told that "[He] was not familiar with windshields" and could therefore not answer. How the heck did he become assistant manager for service repairs then??? For cracked windshields, recommend going ANYWHERE ELSE. read more