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    Russell & Smith Mazda

    3.8 (120 reviews)
    Open 7:00 am - 8:00 pm
    Updated 1 month ago

    Services - Russell & Smith Mazda

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    16 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Russell & Smith Mazda Photos

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    Recommended Reviews - Russell & Smith Mazda

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    Reviews With Photos

    Waiting room/service reception
    Adam H.

    With covid they are employing some cool service technology: 1)They text you a video showing all the components on your car that has issues. 2) This is followed by a text with a link to their quote. Came in for an oil change and they found a lot of other issues with my car. Oil change was fairly reasonable 60 for full synthetic for a Mazda 3. Wait room was clean with coffee tea and water if you need it!

    We love Gilton!
    Ariel S.

    Had a great experience with Gilton Huggett at this dealership, along with the finance guy. Mr. Gilton has been with Mazda and this dealership for 14 years which is rare in the car biz. He's very knowledgeable and I didn't feel like I was being sold in any way A++ sales person.

    Service desk
    Debbie O.

    I took my car in for tire repair without an appointment after an emergency and was assisted by Alfredo. After being informed the tire could not be repaired but had to be replaced, Alfredo worked with me to order the new tire and ensure it would be covered under warranty. Unfortunately the tire needed for my replacement was not in stock and had to be ordered. Since it was so close to shop closing and I took the car in on a Friday, I had to leave my car at the service shop. Alfredo provided me with a loaner car while my car was in the shop and kept me up to date with the progress of the service. The car was ready as I was told it would be by 4pm the following Monday and was able to pick it up and head back on the road! I'm very pleased with the experience. Thanks Alfredo!

    Misleading Prices

    Went to check out their vehicles the sales rep got the key and we took out the car for a test drive all was going well gave a price a little below the sticker. Then he said let me get your car key to check out your vehicle. Then he allegedly took the information to his manager along with the key. He came back with INFLATED numbers, well above what he had quoted like 6k over then the trade in he says we will give you an awesome deal! Yeah right! Do they think women are stupid? He offered $4k. Said this is what Carmax will give you. He didn't take my car to Carmax so how would he know this? He even went to the extent of printing a statement with the heading Carmax seriously what does he think because I'm a women I would fall for that? Well today is Sunday almost 2 weeks later and let me tell you the Mazda vehicle I was looking at was at the another dealer greater discount and twice as much for the trade in. Ladies and gents don't fall for the insulting disrespectful tactics their outages inflated bs from this dealership when there are others willing to meet you half after all it is a business and they do have to make some profit but it should never be all from one customer. Buyers beware of this dealer! They don't deserve any stars!

    Service drive
    Xavier S.

    Great service department. Alfredo , Stephen , Nathan, Joel, and Bryan always provide great service. I have been bringing my vehicle here for serviré since 2016 and will not go anywhere else. Also great service from the parts department Rudy is always helpful. I bought my vehicle here as well so I'd recommend the sales team as well in particular Gilton who has been one of the sales consultants there for a long time.

    2023 Mazda cx30

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    2 years ago

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    4 years ago

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    6 years ago

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    2 years ago

    Lorenzo is super helpful. He helped me with my first Mazda in 2021 and helped me again last month. Couldn't recommend more!

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    2 years ago

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    3 years ago

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    8 years ago

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    5 years ago

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    4 years ago

    In the market for a new car and they worked with me patiently to get one that I wanted.

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    8 years ago

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    Page 1 of 3

    Ask the Community - Russell & Smith Mazda

    Review Highlights - Russell & Smith Mazda

    Otto fully explained every part of the Certified Pre-Owned package and made sure he answered all of my questions.

    Mentioned in 9 reviews

    Read more highlights

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    Master Hitch - Replacement Bumpers

    Master Hitch

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    This place is awesome. Every single human in this location is knowledgeable and helpful. I came in…read morewith a motorcycle hitch carrier that was designed for a 2" receiver. I bought a new truck with a 2 1/2" receiver. Even with the reducer, the play in the motorcycle carrier was unusable. They grinded down the ubolt stabilizer so it would properly fit my receiver. It improved the situation about 50% Then Brian told me about a product that could possibly remedy my dilemma.. He warned me it was a bit pricey but we had nothing to lose to try it out to see if it would work....and I'll be damned....worked like a charm. It was expensive, but not as much as buying a new motorcycle carrier. I wish all companies still operated like these guys. (If they did the world wold be a much better place). If you get to speak with Brian you will be in great hands!

    Bunch of liars and crooks. I was a sold a 2023 f 150 with a bad battery that started giving me…read morenotifications days after purchase. Also, the cpo warranty was included which is another $2k. Was told it was comprehensive and bumper to bumper. That was a lie. Also, a day after purchase, a faulty air dam notification came on. That's not covered either. So much for that 138 point inspection they do on used vehicles. You would think they might think to check the vehicle's battery power during that. Nope. When I called up there, didn't get the service department. Spoke to some arrogant sales person who just wanted to make excuses and not own up to their responsibilities of checking vehicles properly. Very disappointed. Buyer beware.​​

    Pick Your Part - Houston SW

    Pick Your Part - Houston SW

    (25 reviews)

    Central Southwest

    *************NO STAR ZERO STAR NEGATIVE 5***************…read more On Saturday 2/7/2026, I visited Hiram Clarke Road yard for center console. The price for a center console is $21.69 per their website. I spent an hour removing the console from the vehicle it was hard and laborious. At the check out window, the casher gave me price of almost $108. I know exactly their business model and it's unethical and borderline immoral. They insult the customer's intelligence by up charging them with their asinine verbal gibberish about wires, plugs, cables which is a part of the console and can't be removed. So the uneducated casher and her supervisor, both broadline illiterate tried to pull a fast one on me, price jumped from the advertised price for a complete console from, $21.69 to $108 dollars. Their logic is the price of $21.69 is for 1/5 of the console the rest is add on according to the mood of the casher and how much he/she like to embezzle/rob unsuspecting customer(s) that day. They treat you like if you are in a third world country with total arrogance, assuming that you are stupid customer. This so unscrupulous and borderline thuggery, robbing their customer in the open with full immunity. Absolutely no moral conviction as they lie about the price on their website and try to rob you at the checkout window. I just left the console and walked out. Wasted the unwarranted $5 dollars entrance fee to walk on dirty. Stay at home and buy on Facebook Marketplace or Ebay and save yourself the humiliation dealing with this unscrupulous so called business.

    El lugar se recomienda pero la administración, muy mala atención,necesitan cambiar de Manayers los…read moreencargados no le ayudan a uno cuando se tiene que hacer devoluciónes, los encargados necesitan ser remplazados

    Russell & Smith Mazda - car_dealers - Updated May 2026

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