Where to even begin? I just recently purchased a 2009 Honda Odyssey with about 76k miles on it from MOW. I somehow managed to be without a car in Houston, TX for around 3 months. I was very apprehensive about the car-buying process (I owned my last car outright for just over 10 years), I really didn't want to have a car note, and was just overall exhausted about the whole ordeal. Every dealership I visited I looked at with a cynical eye. Finally, after a lot of soul-searching, and the not so gentle prodding of the various family members that allowed me the use of their cars while I car-shopped for 3 months, I decided I just had to do it. I had to buy a car like yesterday! Picked up my 4 y/o from school 1 day and headed over to MOW about an hour before they were to close.
From the beginning, I never felt rushed in looking. Jennifer greeted me warmly and directed me to Joad. There was no high pressure sales tactics. He let me look at the vehicles I wanted to, and let me test drive on my own as well. I ended up just looking at the Honda actually. I went ahead and made the purchase that evening. They were able to find me financing at what I consider a very good rate given my circumstances. Joad let me know if there were any problems within the first week to let them know immediately so they could take care of it.
Well, this is a used car so I didn't expect it to be perfect. There were a few things that cropped up; the passenger-side window decided to stop working. Some of the buttons would fritz out. I thought, oh crap! I've somehow been bamboozled. I shot off an e-mail to Joad on a Sunday evening with my list of grievances. He responded via email in under an hour telling me to bring the vehicle in the next day if I could. I couldn't respond immediately so he actually followed up with a phone call the next day. After speaking with him I brought the car back. They threw me in a nice loaner and whisked the car off for inspection. Turned out the window motor had gone out. They replaced this immediately. Also, I was having some issues with the DVD headrest monitors not working consistently. They couldn't find anything wrong but Joad suggested installing a fold down screen for a low price instead. (My kids had already fallen in love with those darn monitors and who knew the peace they would offer?? LOL) It would take less than a day and they could have the car back to me. I just dropped all this $$$ for the car, what's a little bit more at this point? Sure, I say. And off I go.
I get a call a little later. They're sorry, but they realized that due to the rear A/C and the location of the sun roof, they won't be able to install the screen we agreed on. So, instead they're going to replace the headrest monitors and they'll absorb the difference. Well, okay, I say. I'm a little impressed that they make that offer. Then again, I did just buy this car so shouldn't the monitors work anyway? But, then again, this is a used car purchase and there are no guarantees.
I go back the next day. Joad shows me what they've done. I had to pick up jaw from the floor. What an UPGRADE! I was not expecting that at all! New screens with amazing resolution that also come with remotes and wireless headsets. Um WHAT?!?! These guys left me speechless. Thanked them profusely and went on my way. Until I had to come back a few days later. Turns out I needed a new battery. The one in the car was basically on its last leg. When it became apparent this was the issue, Joad said they'd split the cost of a new battery. Fair enough, I say. Again, I remind myself this is a used car so I'm basically stuck with what I got when I signed on the dotted line. They are able to replace the battery within 30 minutes. When Joad gives me back the keys, he shows me the newly installed battery and is basically like, it ended up not being very expensive so don't worry about it. Again, impressed.
Now, I'm back to tearing up the streets of Houston in my mom-van. My whole experience with MOW was above and beyond anything I could've imagined. I kept expecting the sky to start falling, and instead they brought the sun out!! I plan to keep this car for as long as possible and maybe my 4 y/o will get so lucky as to have it bequeathed to him as his 1st car when he's older. Then I will get to watch him 'pimp' it out trying to make it look cool for a teenage set, haha! But when its time for another new-to-me car, I am going back to MOW. Their exceptional customer service even AFTER my purchase has earned my customer loyalty. I'm already telling anyone who will listen that they need to visit Joad and company for their car needs. Thank you so much Motors on Wheels for making this major life purchase an easier transition on this single mom! read more