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EchoPark Automotive

3.0 (65 reviews)
Open 9:00 am - 9:00 pm

Services - EchoPark Automotive

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Michelle S.

Immaculate service here! I love the concept of not being immediately approached by the salesperson like most dealerships do because that would get me to turn back around and leave. The last time we were at a dealership, we spent the whole entire day which I did not want to do. A little tip: GET EVERYTHING SETTLED BEFORE YOU GO. It makes everything the whole process smooth and we were out of there within 2 hours. My husband got the insurance and the loan from USAA all ready to go. Just a few minor tweaks, but he was prepared. Plus, I'm sure it makes their lives easier as well. I love that during the additions, my husband didn't want any of it and no questions were asked. Our first visit was May 17, and my husband wanted test drive a few Ford Explorers to see if this would be the actual SUV I wanted. Unfortunately, the specific one he was eyeing for me was getting some cosmetic fixes done and wouldn't be available until a later date so we asked to test drive a similar one just a different color. Gene, was so helpful and got someone to assist us with bring the car around for a test drive. He tried to convince my husband to snag it, but he wanted to really think about it. Jumping to May 31, we ended up going back and this time around Asia assisted us. We gave the Explorer that I test drove a couple weekends ago and our fault was we didn't thoroughly look at the vehicle. It had some things that turned us off about it, so didn't want to get it. Fortunately, Gene had mentioned the actual one we were wanting to see a few weekends ago was still available so we did a thorough look on the inside, engine, and outside and it was in way better condition than the last one. Once we finally decided we were going to go ahead with this one instead of the other one, everything was done so quick. I think the longest part was waiting for the car to be finished getting washed. We were so please with the customer service from start to finish! Whenever it's time to possibly get another vehicle in the future, we will definitely keep this place in mind!

Some of the cars here been mechanically repaired by them. The reason how I know is cause I recently bought the car less than two months ago, less than 1,000 miles driven and it broke down. The ford dealership told me that the cv axle came off slightly off the transmission case causing all the transmission fluid to come out and now the car doesn't want to drive forward or reverse. They told me that the cv axle looks new and has been recently repaired and that it wasn't installed right. If eco park had done thier multi inspection right they would've find out them selfs before they sold the vehicle and if they did knew about it then thier mechanics did a bad job on repairing the vehicle. How I know they have mechanics cause I spoke to one of them myself. I wouldn't trust buying a vehicle from here especially thier extended warranty which would make any excuse for not repairing the problem. There warranty company fidelity warranty services is a SCAM!! As you can see their other 1 star reviews are very similar that they will try to find an excuse to not cover the repairs. Warranty company has a 2 star overall which is bad

A bunch of splash bubbles of what seems bad paint job
Juan L.

Check out these pictures. I looked far and wide for a car. Keep in mind echopark claims to have excellent quality inspection. The website showed a mint conditioned car, casually skipping all of the imperfections on the pictures. I called to inquire about the car, asked about any imperfections, including cosmetics, and was told by sales man that nothing was wrong with the car. This was a definition disagreement, echopark "standards" allow for up to 12" imperfections in low visibility areas such as the top of the car, up to 5" touch up imperfections on the sides, and 12" in the lower part. So they claim they did not misrepresent this car because the imperfections did meet their "standards". I paid the car shipping expecting no issues, to my surprise I found all of these imperfections when I received the car. Shipping was not refundable. Needless to say, I am unhappy. My options are bad either way. I am down 1100 usd for the shipping and walk out or buy at the agreed price with all of the imperfections. No way I will ever trust car salesmen. Now I wonder if there is a case to be made for misrepresentation and sue this establishment.

My bomb.com sales person

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4 months ago

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2 years ago

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7 months ago

Gil was the best salesman. I have been buying cars for years. This was the most pleasant experience ever.ask for Gil.

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8 months ago

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9 months ago

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1 year ago

"Thank you, EchoPark, and your wonderful staff, especially Blake and Gene for helping me find a car after my accident."

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11 months ago

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7 months ago

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3 years ago

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5 years ago

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2 years ago

If you need a vehicle go see Maria Macari with EchoPark Southwest Fwy she will help you and get the best deal for you

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2 years ago

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2 years ago

Wasted 2 hours waiting for financing after we found the car. So we bought on Carvana. Never will buy used from a dealer again

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1 year ago

Don't waste your money or time! They will lie to sell a car . Internet prices are not the same when ready to buy

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2 years ago

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5 years ago

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3 years ago

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Ask the Community - EchoPark Automotive

Review Highlights - EchoPark Automotive

Gene was so helpful when I bought my car BUT he was even more amazing when my mom needed help buying a car.

Mentioned in 9 reviews

Read more highlights

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Ultimate Motorsports is a hidden gem! Awesome cars and prices! Found the new love of my life here-…read moreJCW MINI Cooper. Absolute blast to drive and cheaper than a Honda Civic. Straightforward sale with no games or stupid add-ons.

BUYER BEWARE! They…read morebribe you to take down bad reviews (I was offered $1,500 but then would have to sign a legal document not sharing my bad experience anywhere.) The short version: They sold me a vehicle with thousands of dollars in existing issues. The long version: I live in Austin, so I had Anthony do a FaceTime tour of a Tesla Model X with me. He reiterated again and again how clean the vehicle was. Zooming in on a tiny little paint chip here or there, but everything else was "great." I bought the vehicle and had it shipped to Austin. First time driving it, I knew there were issues. 1. The A/C didn't work at all (huuuuge problem in a hot state like Texas.) 2. The vehicle, after driving for a bit, would go into "creep mode" where it wouldn't accelerate and said it needed to be taken in for service. 3. The passenger's rear side of the vehicle was covered in hail damage. It's cosmetic, but wasn't disclosed and majorly affects the re-sale value of the car. I contacted Anthony right away (literally day 1) to let him know about these 3 issues. No response. Gave it some time, pinged him again. No response. Weeks go by, and it's not until I left a 1-star review that all of a sudden they reached out and wanted to help...but only if I would take down the review. So I took it down because if they wanted to make it right, then I'm good with that. By this point, my vehicle was at the Tesla service center. When the bill came back for $2,500, they only offered to cover $1,500 because the vehicle "didn't have any issues" when it was with them Now my vehicle is in the shop for a second time because there was still the acceleration issue, so it's actually $3,700 total to get these issues fixed (not counting the body damage.) Very, very disappointing car buying experience and a super painful lesson that these guys either don't test the vehicles they get in...or they do and they lie about the condition they are in. Either way, buyer beware.

EchoPark Automotive - usedcardealers - Updated May 2026

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