Echo Park's business model is unique among the big-box used car retailers. They generally price their vehicles below market, something we verified when looking for our new ride ... usually $1800-$2000 below the same models, with comparable mileage and trim level, available elsewhere. Wondering how they do this, I discovered that they've eliminated much of the overhead which other dealers pass on to the consumer ... no "chain of command" i.e. salesperson to sales manager to general manager, etc., all of whom earn commission on each sale. No finance manager, who also takes a cut. One person works with the customer from start to finish. There are no service or parts departments, again eating into the cost of doing business at other dealers. Our experience was flawless. We made an appointment to see a particular vehicle, and after checking in, we were introduced to Hilary, who proved to be courteous, knowledgeable and highly professional. The car was as advertised, the offer for our trade was more than fair (believe me, we researched it), and we were on our way. Before we left, we were advised that if any issue developed within the next thirty days, they'd take care of it ... unlike the NO WARRANTY paperwork you sign elsewhere. If you're looking for a new vehicle, make Echo Park your first .. or last ... stop. Chances are you'll be happy you did. read more

We recently purchased a car from EchoPark Automotive, and while we did ultimately get the vehicle we wanted, the overall experience was frustrating and unnecessarily drawn out. We came in ready to buy, but what should have been a straightforward process turned into nearly five hours of waiting, largely due to the team's complete lack of urgency. This was especially noticeable since the entire store was empty on a rainy day, with very few other customers around, yet everything still moved at a crawl. Instead of getting paperwork done efficiently, there was a constant push to upsell GAP insurance, with repeated lines about how they could "lower my payment" if I added it. It felt more like a sales survival camp than a customer-focused process. I made it clear early on that I had a prior engagement and needed to wrap things up before then. I was assured that wouldn't be a problem but it absolutely was. We ended up having to leave and asked them to have everything ready when we returned. When we came back, things somehow got worse. Salespeople and managers were standing around vaping at the welcome desk and casually talking negatively about customers before even acknowledging us, and once they did, there was still no urgency, just slow, meandering movement to finally complete the paperwork. One star only because we did get the car we came for and I cannot give zero. But be warned: expect to waste your entire day dealing with a team that shows little respect for your time or urgency in closing deals. LASTLY, ensure the car they're giving you has oil in it. Ours did not and they are in zero rush to get that work done... and by zero rush I mean they've quit responding. read more

EchoPark Automotive - Used Car Dealers Near Me - Stafford, Texas

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Buying a new vehicle is never a wonderful, glorious, fun experience but EchoPark Automotive came pretty darn close to it. First off, this place is HUGE. Seriously it is massive and reminded us of an airport terminal. Clean, crisp, gorgeous. We were in the market for a used vehicle with lower miles and under $30k... originally we were eyeing a particular vehicle we found online. Just before arriving, we found a second vehicle we were interested in. We liked the fact that this place posts the actual price. There's no haggling here like traditional dealerships. Takes some of the stress out of buying. We met Ken (the manager) and Jacob (our salesman) upon entering. They were both WONDERFUL. Jacob was upfront with us and said he has been there a month. Honestly, we have bought numerous cars over the years and Jacob was THE BEST salesman we have encountered. He was not a sleazy, scummy, arrogant (typical "used car salesman" vibes). He was kind, caring and genuine. (Unless he really WAS a good salesman, tricking us... unlikely). It was actually hard to decide between the 2 vehicles but we went with the one that still had remaining factory warranty on it. Paperwork takes an eternity like expected as we didn't go through the process of pre approval with a bank. Despite closing at 9pm, Jacob stayed until 11pm to get our stuff finalized. As for our trade-in... ahead of time, I put in our vehicle info into the estimator and got an ok price. They have a $500 bonus if you sell it to them within 48-hours of the estimate. I know they do this to out added pressure on you, create urgency but we wanted to get a new vehicle soon anyways. The main "negative" as of now is that this place adds a $699 appearance protection plan to all their vehicles. You can NOT get out of it. They explained that they area high volume dealership and they sell their vehicles for less money and use the $700 to recoup some of the cost. But even with the $700, we felt good about the cost of the vehicle. So as of now, the car is running great and we HOPE we weren't sold a lemon like some other reviewers said. Fingers crossed! read more

EchoPark Automotive - Used Car Dealers Near Me - Stafford, Texas

This place dragged everything out, not answering calls or messages and saying they won't speak to me after the 30 days. Buying my first car here was the biggest mistake. Please take your kids somewhere better. read more

Immaculate service here! I love the concept of not being immediately approached by the salesperson like most dealerships do because that would get me to turn back around and leave. The last time we were at a dealership, we spent the whole entire day which I did not want to do. A little tip: GET EVERYTHING SETTLED BEFORE YOU GO. It makes everything the whole process smooth and we were out of there within 2 hours. My husband got the insurance and the loan from USAA all ready to go. Just a few minor tweaks, but he was prepared. Plus, I'm sure it makes their lives easier as well. I love that during the additions, my husband didn't want any of it and no questions were asked. Our first visit was May 17, and my husband wanted test drive a few Ford Explorers to see if this would be the actual SUV I wanted. Unfortunately, the specific one he was eyeing for me was getting some cosmetic fixes done and wouldn't be available until a later date so we asked to test drive a similar one just a different color. Gene, was so helpful and got someone to assist us with bring the car around for a test drive. He tried to convince my husband to snag it, but he wanted to really think about it. Jumping to May 31, we ended up going back and this time around Asia assisted us. We gave the Explorer that I test drove a couple weekends ago and our fault was we didn't thoroughly look at the vehicle. It had some things that turned us off about it, so didn't want to get it. Fortunately, Gene had mentioned the actual one we were wanting to see a few weekends ago was still available so we did a thorough look on the inside, engine, and outside and it was in way better condition than the last one. Once we finally decided we were going to go ahead with this one instead of the other one, everything was done so quick. I think the longest part was waiting for the car to be finished getting washed. We were so please with the customer service from start to finish! Whenever it's time to possibly get another vehicle in the future, we will definitely keep this place in mind! read more

EchoPark Automotive - Used Car Dealers Near Me - Stafford, Texas

DO NOT BU Y A CAR FROM THIS PLACE!!! bought a BMW X2 from And after driving I get a notification that there's an AirTag following me in the car. The sound sounds like it is coming from within the seat. I called the dealer and of course "there is nothing they can do". Their employees are putting trackers in the car. Beware and be safe read more

DO NOT BUY FROM THIS SHADY DEALERSHIP! Unless you do your own research within their website, they do nothing to help you voluntarily. I purchased a car on January 22nd, and within the first day knew that I hated it. It never dawned on me that there was possibly a return option at this dealership. There were several features listed on the website that, in the end, the car did not actually have. I did not catch that until after the car had been contacted. As I say there were several other things about the car that I absolutely hated. Something made me do an AI search on their return policy and sure enough; they offer a seven day return policy or 250 miles. I was on the seventh day, but as it turned out, I was forty five miles over. It NEVER dawned on me to actually verify mileage they listed on paperwork. The only proof of mileage is the picture that they post online when they're posting their original listing. Their liar finance director, Umair, actually told me and my father that they take pictures of mileage right before a vehicle is contracted. I asked to see such picture and of course it could not be provided. Umair then, proceeded to tell me that the return policy they have on their website is more for mechanical issues and not one meant for customers to bring back a vehicle if they are unsatisfied for any reason. Again...WHAT! Not what it says on their website. Why the shadiness? Why not be up front with customers and let them know that their happiness and satisfaction genuinely does matter? Umair reminded me that's not the business he's in. His job is to move cars. Not a customers satisfaction. Gene Kakoma, GM for Stafford location assured me they would help me exchange vehicles for one that I wanted. I even went to location on 45 amd test drove a vehicle. Picked one out! NEVER ONCE did Gene say that the plan was going to be to "TRADE IN" the car that I had just purchased 7 days ago. I needed to get their appraisal department to appraise the vehicle that I had just purchased from them. SERIOUSLY! And once the appraisal came in, if there was a difference, they would roll it into the new contract. WHAT THE WHAT! lmao! I understand that this all on me in the end. I thought that I did my due diligence, obviously not well enough. There is no honor among thieves, and in the end that's exactly what they ALL ARE! Not one person was honest w me about anything. Their sales staff is just as shady. Won't waste my words on those knuckleheads. IF you decide to buy from these schiester's, know there is a 7 day happiness return policy. I've posted for your review. Good luck amd happy car buying. read more

EchoPark Automotive - Used Car Dealers Near Me - Stafford, Texas

Honestly, this was a really frustrating experience. I waited over an hour just to get a test drive, and then ended up sitting around for hours again just for paperwork. On top of that, they told me my paperwork would be ready the next day, which wasn't true at all. The whole process felt disorganized and misleading. If you value your time and want clear communication, I'd seriously think twice before coming here. read more

Great buying experience depending on your sales person. One wasn't great. Hilary was amazing. Bought a car and got it checked by mechanic knowing if it needed lots of repairs I would take it back. Needed a new drive belt, they would not fix. Cost 200 bucks. Got the run around basically on replacing the air filters but no big deal. Overall wonderful buying experience with Hilary, he is great. Didn't like the people who would do the repair. Also they refused to do the repair. I did buy car as is, but they make you feel like they will fix something if its broken. Overall - great experience depending on your salesperson. It's a used car dealership. They wouldn't fix a repair I wanted done after purchase. But all in all worked out for me. Went in with idea i would buy car and if mechanic recommended too many fixes I would take it back based on their return policy. Needed minor repairs and paid 200 bucks. Seemed to work out fine. Little ticked they wouldnt fix it, but got a good car and didnt get screwed so its a win for buying a used car : ) read more

We went in there this weekend to sell our used Honda. Submitted offer online and was highest one came through. Also, they added $500 to the offer if we sell the car within 48 hours. Before I can even decided to come in someone from the office called schedule us to come in to make the process more efficient. ** Mark Washington /Buyer who assisted with the buying process was totally professional and set expectations made the whole process a lot easier. This is the type of car dealership I would definitely come back if we need to buy, everyone was super helpful and professional. There was a floor Manager walking around checking everyone was taken care of, this is how customer service should be. read more

In 2021, my family finally had the money and credit to get a much needed vehicle. We ended up at echo park southwest. The salesman was a typical salesman. We of course asked about any problems especially since the vehicle was from up north. They stated no problems with the 2018 ford fusion ecoboost, that it's a great vehicle. Fast forward to now, we still owe 4k on the vehicle while the Ford dealership just diagnosed it with a cracked cylinder 2 from "coolant intrusion" which is a known manufacturer defect, meaning the engine is shot from no fault of our own, as we had regular maintenance on it throughout the vehicle's tenure with us. Upon researching, I found Ford created a customer satisfaction program for this particular model in 201 9 because of the known defect. I called echo park about it and they all refused any help. Their attitude toward this situation is reprehensible and their tactics to make a sale were misleading Under Texas DTPA, it is illegal for a seller to fail to disclose known material facts that would influence one to purchase from them. Open recall or not this is problem Will post updates read more

I was sold a car with a tire sensor light on. I went to have it looked at and they put air in the tire. I was told to drive it around for a bit for it to turn off. Then I took it back in and was told it had to be reset. The light came back on the next day. The ac stopped working the next day and the sunroof cover wasn't closing. It rained that day and water was coming in through the rear back window. I am contacting the dealership and getting the run around. read more

Had the absolutely best experience working with Edward C. He made selling our car so easy. We did have a but of a wait when were waiting to get a quote but the service Edward provided us was top tier. We came back a few days later to sell our car and Edward was an exceptional buyer and such a down to earth guy. read more

Gil was the best salesman. I have been buying cars for years. This was the most pleasant experience ever.ask for Gil.

Absolute worst place to buy a car. I purchased a 2023 Nissan Rogue with 34,000 miles. Within a week I began to have idling issues, followed by a short circuit caused by a battery holder that was not connected properly. I took it to the Nissan dealership as recommended by one of the managers. They fixed all the problems at a cost of over $900. I took the receipt back to Echo Park and dealt with a condescending arrogant upper manager who stated that they would only pay for a battery at their cost. The car is now running fine thanks to Sterling McCall Nissan. Do not spend your hard earned money at Echo Park Stafford. They love to sell you a car, but you are out of luck after the sale. read more

Some of the cars here been mechanically repaired by them. The reason how I know is cause I recently bought the car less than two months ago, less than 1,000 miles driven and it broke down. The ford dealership told me that the cv axle came off slightly off the transmission case causing all the transmission fluid to come out and now the car doesn't want to drive forward or reverse. They told me that the cv axle looks new and has been recently repaired and that it wasn't installed right. If eco park had done thier multi inspection right they would've find out them selfs before they sold the vehicle and if they did knew about it then thier mechanics did a bad job on repairing the vehicle. How I know they have mechanics cause I spoke to one of them myself. I wouldn't trust buying a vehicle from here especially thier extended warranty which would make any excuse for not repairing the problem. There warranty company fidelity warranty services is a SCAM!! As you can see their other 1 star reviews are very similar that they will try to find an excuse to not cover the repairs. Warranty company has a 2 star overall which is bad read more

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"Thank you, EchoPark, and your wonderful staff, especially Blake and Gene for helping me find a car after my accident."

Worst Dealership ever. I have purchased a truck from them about to be 3 months ago. The manager which I can't remember his name. He lied about the state of the car, he said that everything in the car was practically new. New suspension, new tires and new windshield. What he left out is that the truck had a preexisting issue with the engine with misfires. Warranty said they don't take care of it cause it was a preexisting issue before I even purchased It. This stuff was not disclosed to me at all. read more

If you are broke and desperate, this is the place for you. Be prepared to pay THOUSANDS of dollars in "Non negotiable, mandatory fees" than the list price for cars here. $32,800 web price turned into $39,760 sale price. Yes. They list really great prices on cars and make up the difference in "fees". Just ask them about the REQUIRED $750 "Appearance Protection Plan" they add to every car but don't show it on website sales price... read more

The saga continues!!!!! Not only have I had to put 1500 worth of repairs into the 2023 Nissan Rogue that I purchased within the first month, I received a call from a woman named Charley, stating that my registration sticker was returned to their office. I was at work, when I received the call and could not take it at that time. I left her a message, and still have not received a call back from her. I called the next day and spoke to a gentleman that said I could pick up the sticker as long as I am there before 6:00 PM. I arrived at the Stafford location and was informed that the sticker was across town at their North location. You think someone would have stated that it was at a different location and not where I purchased the car. I then asked if they would be correcting the address with the DMV and was told that it was my responsibility. Total incompetence with this entire company!!!!!!! read more

After having the WORST experience with a dealership pulling a bait and switch earlier in the day I decided to give Ecopark a try. I kept scrolling past their cars on Auto Trader because I thought they were one of those lots where you buy here pay here because I've never heard of them. Well I was wrong...very wrong. I called the number on their website to schedule a test drive and spoke with Carrie who was very understanding and clearly explained their business model. She assured me that the price listed is the price and there are no hidden fees. When I arrived to the dealership I was greeted by Ms. Alex in the picture and she too was just as sweet as Carrie and just as informative. Long story short, Alex's professionalism, patience and her experience led me to drive off with the exact car I wanted. The lesson here is don't judge a book by it's cover the way I did and assume that because you've never heard of a business it's no good. I highly recommend you stop by to give them a shot. read more

EchoPark Automotive - My bomb.com sales person - Used Car Dealers Near Me - Stafford, Texas

First off - they would not accept a check from my credit union and I had to finance through a financial group. I was changing jobs and losing my company vehicle so I had to get a vehicle immediately to start my new job. Echopark promoted and added a vehicle protection plan for the vehicle which covered the windshield interior and exterior from dents scratches, spills, etc. As EchoPark told me - ANYTHING and EVERYTHING is covered, no questions asked!! They slipped the cost into the final price and I ended up paying thousands for this coverage. We of course, my truck was swiped in a parking lot and whoever did it did not stay around. My truck has scratches on the back drivers side door. I called to make a claim and have the scratches fixed and repaired. I have tried to call Echopark - LEFT MESSAGES, sent emails, etc. I have not gotten ONE CALL OR RESPONSE BACK!!!! To make matters worse - my on/off switch needs serviced. The truck locks up and dies without any notice. The AIR-CONDITIONER IS NOT COOLING AND THE BACKUP CAMERA DOESNT WORK SOMETIMES. HORRIBLE- HORRIBLE!!! AVOID THIS PLACE@!!!! read more

Check out these pictures. I looked far and wide for a car. Keep in mind echopark claims to have excellent quality inspection. The website showed a mint conditioned car, casually skipping all of the imperfections on the pictures. I called to inquire about the car, asked about any imperfections, including cosmetics, and was told by sales man that nothing was wrong with the car. This was a definition disagreement, echopark "standards" allow for up to 12" imperfections in low visibility areas such as the top of the car, up to 5" touch up imperfections on the sides, and 12" in the lower part. So they claim they did not misrepresent this car because the imperfections did meet their "standards". I paid the car shipping expecting no issues, to my surprise I found all of these imperfections when I received the car. Shipping was not refundable. Needless to say, I am unhappy. My options are bad either way. I am down 1100 usd for the shipping and walk out or buy at the agreed price with all of the imperfections. No way I will ever trust car salesmen. Now I wonder if there is a case to be made for misrepresentation and sue this establishment. read more

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If you need a vehicle go see Maria Macari with EchoPark Southwest Fwy she will help you and get the best deal for you

this place is a fraud ! Julio Torres accused us of wanting to purchase warranties we didn't approve of ? Apparently one of them the color coating was mandatory we needed to get, had us waiting 3 hours for a 2 year old suv !!! price was $20k after putting money down the final price was higher!!! If this is the way Echopark aka Sonic Automotive runs a business and trains their staff they need a different motto!!! read more

It's been 3 months since I purchased my vehicle and I STILL DO NOT HAVE LICENSE PLATES. I've called and left numerous messages with the guest loyalty department & now they have stopped returning my phone calls. The last thing I heard about a month ago is that things are "delayed" but couldn't give me exact details of this delay. My temp tags are expired for well over a month and I feel helpless. read more

My experience with EchoPark Southwest Houston was time consuming, stressful and exhausting. Although initially excited about my purchase, the dealership demonstrated a systemic lack of transparency and accountability in their operations and I'm relieved that my experience with them is finally over. Proper and timely communication post-sale was dismal. Despite numerous attempts to reach a single accountable person, nearly a month passed before the customer satisfaction department contacted me. They did not directly address or follow-up on my questions/concerns (e.g. poor communication, documentation, misleading descriptions of options and coverage, title status), despite their assurance that nothing was amiss and that my concern about not receiving any loan documents should be addressed with the lienholder. I called the lienholder to try to figure out why I had no communication about my loan and whether something was wrong. Lo and behold, I find out that EchoPark SW never submitted my completed loan documents, making the contract and my vehicle purchase non-existent. I had to make the inconvenient trek to the dealership where a manager seemed genuinely embarrassed and apologetic about the situation. The dealership had no evidence of a customer call/response log or traceability system and no explanation for their poor performance. After the dealership communicated with the bank, I was informed that my loan offer had expired and another hard pull on my credit would occur in order to finance. The next day I returned to the dealership, where the general manager apologized and said I should have asked to speak with him, while simultaneously explaining that there is no way to call the store directly. I was told that this incident and my complaints were a great learning opportunity for their employees, albeit a terrible situation for me. I opted to purchase the vehicle in full so that my debacle with EchoPark SW would finally come to an end. A silver lining is that I was no longer stuck with absurd contracts for vehicle protection and mechanical service failure that were misleading and unnecessary. Note: Vehicle protection and mechanical failure service contracts are optional and the right to cancel varies from state to state. read more

Wasted 2 hours waiting for financing after we found the car. So we bought on Carvana. Never will buy used from a dealer again

Don't waste your money or time! They will lie to sell a car . Internet prices are not the same when ready to buy

From dealing with several dealerships during the inflation period we are in for a first time buyer, Echopark with Gil was the BEST experience and we ended up purchasing the vehicle. I have sat in many rooms before and this has been the smoothest experience ever. He was incredibly friendly, informative, and efficient. Forget all the negative reviews, take my review and go. It'll be worth it. read more

I have been to many car dealerships and this was the best experience I have ever had. Veronica was my dealer. I knew what I wanted, she let me test drive while getting my car appraised. She knew I hate going to the dealership and I was on a time crunch. She got paperwork started a f finished in a decent timeframe. She was AMAZING!!! Her GM, Gene was also very helpful and swift with my monthly payment agreement. They wanted to help me get in a newer vehicle and they did! Thank you so much!! read more

EchoPark Automotive - Echo Park - Used Car Dealers Near Me - Stafford, Texas

Gene was so helpful when I bought my car BUT he was even more amazing when my mom needed help buying a car. The patience and understanding demonstrated was nothing short of wonderful. Echo Park makes the experience of buying a car so easy. Highly recommend Gene and Rafael for any of your car buying needs! Thank you so much for making my mama so happy! read more

This was my first buying a car, walked in and was greeted by Ken. Let me tell you about Ken he made our buying process so smooth sailing and easy. He explained every little detail for us thru warranty and financing. He went beyond our expectations and made this a very great experience. If this is your first time buying a car or looking to buy a car in general, I RECOMMEND working with Ken he's a great salesman and has a lot of patience. read more

I have bought a lot of cars, I think they did a good job. They are pure price, there is no negotiation. The price we found online was fair and we accepted it. There is no pressure to buy anything. We did not find the car we wanted at their San Antonio Location, so we drove to Houston and had another no pressure experience. All the cars we looked at were off lease cars under factory warranty and all very clean with carfax accessible. The employee helping us let us see any car, and drive it as long as we wanted. No pressure at all. We paid mostly cash, and only financed a few grand. The employee let me know that all their lenders have minimum finance requirements, so we couldn't put down as much money as we wanted to. Also they only let you use their lenders, and I felt we paid about 1% or 2% higher than my credit union could have financed us for. NOT BAD, and in the grand scheme of things it doesn't really matter. I am a stickler for extra fees, or gotchas. There is no extra nonsense fees on their deal. There is a nominal $157 doc fee, which falls within industry norms. Other than that, everything is just tax, and title. I calculated everything manually and they did not sneak anything in. I would buy another car from them. We got a 3 year old SUV for my wife with about 10k on the odometer, with the balance of the factory warranty, for about $12k off the original price. read more

This is a year review. After needing a state inspection, the OBD port had power but not able to scan any information to computer, so I called up the platinum insurance they insisted I buy to cover any cost in case of any failures costing me 3200.00. Took in into dealer they found the problem It was missing the gateway module (I guess it grew legs and ran off). Insurance did not cover it because it was missing. Went to Echo Park to see what could be done.... Exactly nothing. Since the check everything to ensure good quality. So, I had to cough up 500.00 to fix problem God know what else is missing hopefully nothing else Learn from my experience and take a scan tool to insure everything is good and don't buy the insurance. Waste of money. So, they have lost a customer that has bought 2 vehicles and sold one for the merry 500. 00.. read more

Do not buy from these people. Stay away from Dominic Jones- Salesman. Let me start by saying not even 24 hours after having the car I had severe issues. I called because I was gonna return it within 7 day return policy and was told that they can fix it. So I call the department for mechanics and they don't even have an appt in 7 days. When I did get an appt they said there was no issue then another mechanic said there was. At this point I was stuck with the car. They attempted to fix it and did not. So I had to drive back a second time and they didn't fix either only made it worse. Here is the best part. The sales man Dominic Jones did not tell me he added to my bill almost 6k in warranties. I didn't find out until I went to pay my first bill that my purchase price was 6k more. I called him and he said "well you signed the papers". Yes I regret I didn't look better but didn't think I was gonna get screwed over. Now I have a car that is crap for one and bill for things I never knew about. Stay away from echopark and stay away from Dominic Jones read more

Amazing customer service! I was helped from the moment I stepped through the door. All my questions and concerns were answered without hesitation and they made sure I was happy every step of the way. The prices are amazingly low and they even gave me more for my trade than I was offered at a previous dealership! I have never been to a dealership that cares so much for their buyers. I will definitely be back for all my future purchases! read more

Bought a car from here in a rush because I needed a vehicle ASAP. They gave me a car with messed up windshield wipers that scratched the windshield and needed to be repaired... which took weeks. Now I just realized they gave me a car that just barely passed their inspection on brakes which now have 0 brake pads within a month of having the car and they refuse to do anything about it because I'm just passed my warranty. Any decent customer service team would realize that's ridiculous and fix the situation but that's not them. Go elsewhere! there are plenty of dealerships that will give you better deals with better warranties. read more

I was at the end to purchase my vehicle (Saturday), however wanted to finance thru a credit union.. We left and decided on the way home to put a down payment until the financing came in ... I called and called to reach the salesman to no avail.. Monday when I secured the financing, I called and was told the truck was sold ... Cool sales man however trying to get back in touch with him , and the non helpful call system is a deterrent. read more

I really can not recommend this place to anyone. We had a very poor experience with our sales rep.. we walked in knowing exactly what car we wanted, just needed to test drive it and move along with purchasing. We were purchasing in cash so didn't need to do any financing. This should have been a quick and painless experience, especially because they "pride" themselves on making the experience quick and cutting out all the fluff of dealerships. We were there for several hours, our rep was not very professional and kept us waiting for 2-3 hours after we were ready to purchase. Once we decided to purchase, she said it would be about 20-30 minutes to get the paperwork ready to sign. An hour later she came out making excuses about someone she is training and they were almost done. Another 20 minutes she finally comes out and immediately finds a mistake. Has to go back and start over. 30 minutes later comes back and we find a mistake before signing. And finally after another 30 minutes she comes back and we get to signing. She continued to place the blame on "the new guy," which again - unprofessional. A manager, I forget his name, came over to apologize and talk about how this never happens and wanted to make it up to us and would mail us something, of course nothing was ever received. I have already steered everyone I know away from this place after that. Well here we are now and my temporary plates are expired and they dont know when they will be sent out. I called them about 7-10 days before they were going to expire to see when I would receive them and they said it usually takes the full time but they overnight them, so I should expect them just before my expiration date. Today I have been calling and emailing and finally was told they have not even been sent, and they dont know when they will be sent out. So my options are to drive around with expired plates or drive over an hour to this place and pick up new temporary ones. This place is so unprofessional and the amount of hassle it causes you is why their prices are so low. I will be finding somewhere else to buy cars from in the future and I suggest you do the same. read more