Tracy took very good care, from walking on lot to car pick up. clean and smooth. knows vehicles. Thank you

This weekend, I visited Shottenkirk Nissan in Katy, TX, with my cousin as directed by the Sales Director, Edwin. Upon arrival, we met with the finance manager, Christopher Robinson, to review options for her recently purchased vehicle. My cousin originally purchased a 2025 Nissan Armada from this dealership in September of that year. She drove approximately 10,000 miles and had two oil changes performed at the dealership during that period. After the second oil change, she noticed a loud metal-on-metal grinding noise. When she returned to the dealership, the mechanic was authorized to remove the oil pan and discovered metal shavings at the bottom. Ultimately, this indicated an internal engine failure. Since my cousin lives in Corpus Christi, TX, she took the vehicle to a dealership there for repairs, which took nearly a month. They replaced the engine. Upon returning to her local dealership, she noticed a ticking noise and reported it to the service department. They inspected the vehicle, told her it was normal, and advised her to continue driving. She then contacted Edwin to express her safety concerns while driving this vehicle. He advised her to return to the dealership so they could replace the vehicle without issues. Today, she drove three hours to Katy and spent nearly five hours at the dealership. She spoke with Christopher Robinson to explore options for exchanging the vehicle. Unfortunately, their only offer was to trade it in and purchase a more expensive vehicle, which would put her an additional $10,000 upside down financially. Christopher prepared paperwork for a 2026 model, offering a 96-month loan at an 8.04% interest rate, resulting in a monthly payment of $1,319. She agreed to these terms to obtain a reliable vehicle. However, upon reviewing her credit, Christopher stated that the banks would not approve the loan because her credit score was 695, whereas a minimum of 700 was required. At the time of her original purchase in September, her credit score was 780. The new financing options presented were a monthly payment of $1,598 at 10.83% interest for 84 months or $1,890 at 4.05% interest for 84 months -- both of which were unaffordable. We expressed our dissatisfaction with what appeared to be misleading information and the inconsistent efforts to help her. Christopher called Edwin to see if he could assist further; however, Edwin returned with excuses, claiming he had done everything possible. He also suggested a buy-back through Nissan but dismissed it, implying that if the engine was repaired, an engineer might refuse the buy-back, complicating the process. My cousin then asked Christopher to speak with Kevin, the General Manager, to discuss her situation directly. Kevin, who was nearby, refused to meet and advised making an appointment for Monday, stating that weekends are for sales and not dealing with customer issues. This response was disappointing and left her feeling dismissed and frustrated, especially after spending over $75,000 on a vehicle that experienced engine failure at just 10,000 miles and was still exhibiting issues. Further concerns were raised after reviewing online reviews of the dealership, which referenced potential fraudulent practices. During her initial purchase, they offered $28,000 for her trade-in but only provided $27,000, citing an error. Additionally, they refused to allow her to finance through her bank, insisting she use their financing instead. She discovered they listed her annual income as $150,000, despite her stating her actual income was $65,000 -- and they never verified this. Her final financed amount was $1,291 per month at a 9% interest rate. She believed they were acting in her best interest, but subsequent inquiries with other financial institutions indicated her credit score of 780 should have qualified her for interest rates closer to 4%. Overall, she is very disappointed with how she was treated. She did not request the engine to fail; she simply wanted a safe and reliable vehicle for her family. Instead, she received dishonest information, misrepresentation, and a lack of proper support. She is planning to seek a resolution to her situation, as she no longer feels safe or confident in her current vehicle. Additionally, she intends to share her negative experience with others and discourages others from doing business with Shottenkirk Nissan, citing concerns about unethical practices and poor customer service. Rebuttle: This lame ass generic statement below by the owner of the dealership is the same for every bad review. How about you make a call to the customer and see what you can do to resolve the issue not hide behind your desk Mr Shottenkirk! "On behalf of our dealership, we would like to apologize that you were not totally satisfied with your last visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate..." read more

Negative 5 stars! What a total waste of time taken off and driving 4 hours round trip, i spoke to Jason at Shottenkirk Nissan several times before i made the drive and i asked him several times many important questions about price, vehicle history, accurate mileage and everything was good until i showed up at 9:30 am like i said i would driving all the way from Victoria Texas and i get there the vehicle a 2024 Volkswagen Taos was not even washed, with a check engine light after Jason told me the car had only 21k miles and that they took it to Volkswagen to get it taken care of which was all lies and then they set this sheet down and now the price is now $2993.00 more if i want to buy it outright the sale price of $19794.00 is only if i finance and i said fine i will finance but then the manager told me i had to get it with a propack life time tint for $796 and Ceramic Paint Protection for $2195.00 keep in mind the prices for these two items were higher before i took the picture. They refused to sell it to me for $19794 cash or finance! I told my granddaughter before we drove up there that we might not come back with a vehicle, and the dealership proved me right unfortunately!! I am just one person, but they lost me as a customer within 10 minutes! read more

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BUYERS BEWARE!! Multiple ILLEGAL and DECEPTIVE TRADE PRACTICES by Fernando, Sales Manager, and the Finance Manager Christopher Robinson. After multiple red flags including salesman and finance guy cussing each other out and about to fight upon her arrival, my best friend called me and kept me on the phone to discuss car pricing with Fernando and Chris. 1. Vehicle was advertised at $62,873 on their website, Autotrader, etc - no disclaimers/conditions. After confirming the advertised price and test driving vehicle, they start crunching numbers and Fernando says the price advertised is ONLY if you finance through them - if you use your bank the price was $3,900 more. Illegal per Texas Deceptive Trade Practices Act! Picture attached showing "retail/MSRP" of $66,7888 minus "Finance Certificate" of $3915 (for financing through them) = "advertised/online" price of $62,873 2. He added on a $6000 extended warranty. $6000! But you didn't really know the price bc he only showed different tiers and the monthly payment. Asked for a breakdown of warranty cost, then found out it was $6000. Knowing they mark those up and that she paid $2500 for her last car's top tier warranty (same year same car same miles) I said no way take that off and buy warranty elsewhere. He was very annoyed and took warranty price down to $4800. Again, NO. He then said he would not sell her the car AT THE ADVERTISED PRICE WITHOUT the extended warranty bc "they needed to make money on the car and can't just give it away, but he would give it to her if he could" - again, an ILLEGAL tying practice and a violation of Texas dealer advertising rules. Texas Administrative Code §215.250 requires that a dealer must sell a vehicle to any retail buyer at its advertised price, without additional undisclosed conditions. Classic bait-and-switch scheme: attract the buyer with a low advertised price, refuse to sell the vehicle at that price, and attempt to force additional products or financing to inflate profit. Prohibited under the Texas Deceptive Trade Practices Act. And of course all the other slime ball sales guy moves you can think of - especially being that she was a woman and by herself. Everything he was giving her only showed her monthly payment - had to keep asking for sales sheet showing every cost. Every change or price adjustment he would make, he would mark up something else to try and go unnoticed. I have pictures of all of them. Also told her he didn't mark up her buy rate and the best she could qualify for was 8.5% & didn't want her to use a co-signer with perfect credit. She called her bank this morning and her rate is 5%.(with no co-signer) DO NOT TRUST THESE PEOPLE! Pretty sure the general manager Kevin knew exactly what was going on the whole time as well. I wish I could give zero starts, and will be filing formal complaint with the DMV read more

Shottenkirk Nissan Katy - Illegal per Texas Deceptive Trade Practices Act! See review. - Car Dealers Near Me - Katy, Texas

This company is very, very shady. Do not go there thinking you're gonna get a deal they will screw you over. They ended up adding a $15,000 down payment to the purchase price which resulted in more than they were asking for the truck in the first place. Don't waste your time with this dealership. read more

Made an appointment for 7am, thinking that it would be quick since i would be one of the first ones in. I am not really sure why they make appointments for 7am when no one shows up to open the doors until almost 7:15. They pull my car in, a 2024 Nissan Murano, to do the oil change and rotate tires. At almost 2 hours, I inquire about how long it takes to perform this service. I was informed that it takes about an hour and a half, and then followed that with We aren't a quick oil change place. So the hold up was that they said they sent me an estimate of what needed to be done to my car and that I had not responded. There was no estimate sent, and when I did see the estimate, I had to laugh. It was for $767.70 to perform what he said Nissan recommends be done for a car of our mileage, which is 15,000 miles. So, I went to the owner's manual to verify that Nissan recommends these thing be done. And guess what, only the oil Change, Tire rotation (Both of which were already being done for free because the dealership provided 4 free oil changes and tire rotations) & The cabin Air Filter which they quoted $70 to do. Last oil change they tried to get me to pay $37 for an "Oil Additive" that Nissan recommends, Seems to me if it were that important, it would be part of a regular oil change. Please take a look at the Shottenkirk Recommended items versus the Nissan owner's manual Recommended items. In short, if you go there for an oil change, be prepared, they will find something else to charge you for. As for me, I will be looking for another Nissan dealership to take my car to for service. I have had enough of the dog & pony show. read more

Shottenkirk Nissan Katy - Shottenkirk Recommended - Car Dealers Near Me - Katy, Texas

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HORRIBLE!! Getting at least one star because Caden is 10/10!! BUT, if I was you I would definitely consider any other dealership before going here. Super super short version of the buying experience: Drove over an hour to purchase a specific vehicle that I saw online. When arrived, gentleman I spoke with over the phone acknowledged me, told me the vehicle would be pulled up and that person would be with me shortly. Waited over 30 minutes to be helped; which I am not one to complain about waiting if it's clear that everyone is very busy. This was not the case, salesmen were standing around shooting the shit, no care in the world. The individual that was supposed to be helping me, just kept making eye contact but never asked if I was who he brought the car up for. After contemplating to leave, I chose to ask if I was going to be helped or not. Then conveniently I was acknowledged and brought out to test drive. Time to discuss numbers and was told by salesman, Malick that he was here to fight for me, help me get the price I needed. He came back after talking numbers and I was told that gentleman would come talk to me; Malick is going to go help the next person. The experience felt like I wasn't valued as a customer making a big financial decision. The treatment felt like I wasn't good enough to be there, like I didn't have the right amount of money. I was either waiting on the salesman because he was with other customers or I couldn't find him when needed. Just a very unprofessional, non welcoming, uncomfortable feeling. Was called 3 days later asking me to drive all the way back because service did not inspect the vehicle. Didn't have a choice but to go back cause the law is that vehicles need to be inspected/registered. Saw my car was done, waited over 45 minutes before addressing what was taking so long. Was told the gentleman, Joe went into a meeting. Needless to say, yet again I was walking out of there PISSED. 100/10 WOULD NOT RECOMMEND, DO NOT GIVE THEM THE SATISFACTION OF YOUR SALE!!!!! read more

Had a very confusing time at Nissan today. Came in because the horn stopped working. Fairly new car, bought brand new end of last year. She informed us the regular fee is $189 for a diagnostics test but since the car is under warranty it's covered. After three hours of sitting she came back and placed the keys behind a counter and told us we have to pay.. she explained that since the emblem on the front of the car was to retry much missing we had to pay.. that doesn't sound like any kind of decent warranty at all. Wasted time and money at Nissan. read more

Shottenkirk Nissan Katy - At least they had a cool car or two while I waited to be robbed. - Car Dealers Near Me - Katy, Texas

After a bad experience at a Chevolet dealership. Shottenkirk was "easier" to work with. Thank you Zeb you still get 5 stars for your great personality. Bought a used 2021 TITAN. The price of the vehicle before the fees was within market value. BEWARE - They don't sale at advertised price "prices change all the time". True but it has been X for the last 4 or so weeks it should still be X today if it was advertised. BE AWARE - they add Bull$hit (BS) Schottenkirk Accessories Get an OUT THE DOOR (OTD) price before you get here. Also, they tell you "other dealers charge a market adjustment fee we don't". This is code for no we don't charge market adjustment fees we add a BS Shottenkirk Accessories fees. BTW if you read the contract it says not required to purchase the vehicle. I still didn't get rid of all of that fee but if I wouldn't have had the OTD price from another dealership they were not removing any this BS fee. When we got up to go see Lauren at the other dealer when suddenly $2000 came off the BS Shottenkirk Accessories (to pad dealer pocket fee). I know the other dealer had a customer benefits package but it was optional and was only $200. The BS Shottenkirk Accessories fee supposedly is to get paint protection, glass repair and lojack. The glass was not repaired and you don't need LoJack. If you look at attached copy of line on contract, you will see this is a screw the customer to get their money. Slimey people. The car already has Nissan version of OnStar so it can be located if you subscribe. Finally, they claim they aren't allowing outside financing if you come with your financing . I just went with theirs and will refi with my credit union at a much much better rate. I wanted a Nissan this time or else I would have said screw this game and went to Planet Ford where I had my OTD price. Lastly, Shottenkirk will reply sorry for your experience call us la de da. No thanks just send me a check for the windsheild repair and we will forget the almost 2K (over advertised price)I should have pressed for. To think I drove 430+ miles for these games. And this is why car dealers have the reputation that puts them below lawyers, and to borrow from Ron White, floppy chunks of whale $hit. read more

Shottenkirk Nissan Katy - Shottenkirk BS Accessories Fee contract. - Car Dealers Near Me - Katy, Texas

Highly recommend this place for getting your vehicle serviced. Mario went over and beyond to find a solution. He made sure all of my questions were answered and if he didn't know, he'd get an answer. He had great communication while my car was in the shop and was genuine in helping me. I experienced great customer service from the staff in the service area all around. read more

Crooks. If you get a lemon, you'll have to just deal with it. We bought a used Honda Pilot from Shottenkirk and from the day we brought it home we had problems with the alternator and constant little problems. Immediately called them on it and they gave us a loaner that smelled like cigarettes for our two kids and my pregnant wife. They made us pay for the repairs on the car we just bought. Liars and crooks. read more

If you're in the need for a car and want a professional no BS salesman ask for Justin Palermo. He is amazing and will not bs you and will give you what you ask for!! Amazing guy!! Very professional and honest!! Highly recommend!! read more

Trace!!! Ask for Trace and Christopher Robbinson. Solid customer service and very dependable. I went to trace with a laundry list and he did everything to get it done. I didn't want to spend a lot of time at the dealers buying my new truck. He prepped everything so i was in and out in under 2 hours! I appreciated the attention to detail and down to earth hospitality. It's nice not to feel upsold or pressured. The way a car buying experience should be. Thanks guys, I'll be coming back! read more

We were in the market to upgrade from a Nissan Kicks to a Nissan Altima. We found just what we were looking for here at Shottenkirk Nissan in Katy! We have worked with Taylor Heilers in the past, so decided to come back for the great service again. He didn't disappoint! They received the car in the night we made the inquiry. Taylor called upon opening the next day saying they were putting tint on the car and it would be ready for a test drive in a few hours! Upon arrival it was smooth and easy! We spoke with Marco Compean(GM) regarding a different potential trade. He was very cordial at took all the time needed. No pressure! We segwayed back to the deal and closed put with a great car and great price! They handed us off to Nick Cancha, who expedient and efficient at the closing! Financing was a breeze with Stephen Harmon. He was straight forward and didn't pressure us. He presented available options, but DID NOT pressure us! I have read the other reviews and completely disagree with the others! read more

Shottenkirk Nissan Katy - Showroom floor - Car Dealers Near Me - Katy, Texas

My name is Elizabeth Gunter, and I brought my car into service on the 18th of September. I spoke to George, and he assured me that he will file the claim, and he will also get started with getting my truck fixed for me. I had to call several times until finally Saturday the 20th I received texts that they were starting service on my truck. I had to call several times throughout the week and George told me it was some serious service issues, and they were behind, which I understood, so I decided to just play the waiting game. I called him on the 26th after not hearing absolutely anything & he told me he tried to file a claim, and the MAX care people informed him that because, I had SLUGE in my engine it probably came from not staying on top of my oil changes. That is a LIE, and I was behind on this oil change, but only by 1-2k miles. My mom didn't believe him and called the Warranty people herself and they stated that nobody since I last called 2 months ago had called them about my CAR. A supervisor even pulled call logs and stated GEORGE had lied and nobody called them about the truck. I called George back, and he stated that the company is going to get him to break the engine down to fail to see what caused the issue, and if it is oil change related then I'll have to pay out of pocket. I asked George 9/26 to please call and make the claim and let's see what they say about it. I called him the morning of 9/27 and he told me that they told him I wasn't on top of my Oil changes, and they denied the claim. I already caught George in a LIE, so I decided to call the claims people after I got off the phone with GEORGE. The claims people couldn't speak to me because I am not the dealership, so they got me to a customer service rep. The customer service rep said per the notes George told them because I didn't stay on top of my oil changes, the engine had a lot of sludge. They said they never told him that because they wouldn't know the reason w/o an inspection. He ALSO stated that they didn't deny anything because based on what George said, they would need to bring an inspector out to see why the engine stopped working. I called the dealership back and someone kept picking up the phone and hanging up and this went on for about 20 minutes. It wasn't until I called from my 2nd number and asked for a service supervisor, that George called me back and left an email stating you were gone until Monday, but he was all of sudden waiting on my call back. The Roadside man just dropped my car off and he even said "Oh you didn't put oil in the car" so once AGAIN George is spreading a lie about me concerning oil changes. I think George didn't want to fix the car because I didn't purchase it from your dealership, I think he didn't want to file a claim & I think he told the Claims people that so I can be defeated and pick my car up & he can be done with it. I sent an email to the director Scott Ross and never heard anything back. So just beware of taking a car max car to this shop because George will not prioritize your car at all. He lied to the Car Max Care people and planted a seed of lies that I wasn't getting oil changes. That was not TRUE at all and I don't go to Nissan so how would he know?! Horrible experience, horrible service place, horrible supervisor George and I pray nobody goes through what I went through. These people just want to sell you a car and don't care about your car issues at allllll. read more

My wife and I our new frontier!!! we had an amazing time with Señor Myles and Senior Johnny if you don't want games please ask for those two gentleman, Service was excellent!!!! read more

Shottenkirk Nissan Katy - My wife and I our new frontier!!! we had an amazing time with Señor Myles and Senior Johnny !!! - Car Dealers Near Me - Katy, Texas

New purchase First and most importantly shout outs! Mario Compean III "the handsome" one in SERVICE - nothing short of efficient, reliable, and exceptional. The service is great overall at Shottenkirk but Mario elevates customer care - Thank you. Mehran Abedini "soldier" in SALES is an OG. I was blessed to encounter him last week as I was looking for a new car. He was informative, laid back and patient to hear what I needed. Not once did he try to upsell me. He let me see the most basic car trim to the platinum. During the negotiations, he never made me feel like I had to take the offer on the table. I signed as a happy customer - and still no buyers remorse. Thank you sir! Noah Francis "the youngest" FINANCE MANAGER... I never felt pressure of the buy in his office. The money man has typically been someone in the clouds that I don't ever get to see...Noah chose to treat me as an individual. I was so impressed by how thorough and efficient he was. He quickly provided education, used lay terms and even drew a diagram to make sure I understood my options. He is a great pepper of energy and will be a tremendous asset to the team - thank you for such pleasant experience. Background... When I moved to Katy, my Nissan service team was too far to travel to. I went to (now) Shottenkirk and the service has kept me there for over 5 years. I decide what make of car to purchase based on the quality of the dealership's service department. After all, I only spend hours with the sales team but years with the service department. I have purchased 2 more Nissans (at Shottenkirk) to ensure I continue to receive the exceptional service they offer. I don't plan on leaving. What makes their service great? They give you a direct line of communication - no getting stuck in a loop or never ending hold! They manage expectations. They deliver on what they tell you and if they can't they communicate. They service what's needed. They strive to meet the customer's needs. The environment is clean. They embody customer service excellence! read more

Trace did a great job getting me in a nice pre-owned vehicle. Highly recommended for his work.

Trace Morris helped me purchase my first vehicle. He was very honest and was willing to work with me to get to my monthly payment. Highly recommend him! read more

Let me first start of saying that in all our time of buying cars (and we've bought a lot of cars ), I have never encountered such a amazing and dedicated group of people as the Team at Shottenkirk Nissan in Katy, TX! From the moment we stepped in until the multi-day deal was completed, each and every single member of their team was very welcoming, caring, and just personable. It was one of our more complex car buying purchases (being a high end exotic they had), but their dedication and commitment to customer service is unmatched! They answered every question, worked days on hand to get the deal done when many other options were exhausted. They have earned our respect and business for many more cars ahead! The team is an exemplary model of how customer service should be! Big Thanks to Trace, Marco and the entire team who were so awesome! read more

Shottenkirk Nissan Katy - Thank you Trace, Marco and the entire team at Shottenkirk Nissan in Katy, TX! - Car Dealers Near Me - Katy, Texas

I appreciate the time and detail spent here at ShottenKirk Nissan. Trace Morris was great and got me in and out quickly. Highly recommend

I recently had the pleasure of test driving a vehicle from Shottenkirk Nissan, and I cannot express enough how satisfied I am with the outstanding service provided by my sales representative, David McElmurry. From the moment I walked onto the lot, David went above and beyond to ensure my car-buying experience was seamless and enjoyable. David's professionalism and knowledge about the vehicles on the lot were truly impressive. He took the time to listen to my needs and preferences, guiding me through the various options available. His expertise made it easy for me to make an informed decision, and I never felt pressured or rushed during the entire process. What set David apart was his genuine commitment to customer satisfaction. He answered all my questions patiently and thoroughly, demonstrating a deep understanding of the features and benefits of each car we discussed. His passion for the automotive industry was evident, and it made the entire experience not only informative but also enjoyable. The overall atmosphere at Shottenkirk Nissan was welcoming, and the staff, including David, created a positive and stress-free environment. The attention to detail and commitment to customer satisfaction were evident in every interaction. In conclusion, I highly recommend this dealership. I just moved back and felt a True Texas welcome here. read more

Shady business practices and good ole bait and switch. Lists a vehicle with a decent price, you go in and when the numbers come out on paper, they've added $800 LoJack, $1500 of "dealer prep and reconditioning" but when you ask what they did to the truck they can only say "checked the systems, fluids and tires", and a $3000 "customer care package" that is literally a 1 year warranty on flat tire repair, windshield dings, etc. they refused to take anything off but would "discount" to their price. Literal waste of time and shoddy business. Don't buy anything from here. You're immediately 5k negative equity when you sign. And a year later you have nothing to show for it but a plugged tire. read more

Trace did a great job on getting us what we wanted & more! Walked out with a black Nissan Kicks! GO TRACE!!

My trade-in was on its last leg after being a clutch commuter vehicle for 5+ years. Zeb, John and Latonya made the transition into my new 2024 Versa SR especially fun and seamless! Not for nothing would I trade the human to human experience versus online purchases. read more

This dealership is the absolute worst. This is an honest review based on actual experience. I will name drop should you choose to shop there you will know better. This was a learning lesson for my kid. One she wish she could do all over. The dealership and Duane took advantage of a young adult looking to purchase her first used vehicle and refused to make the situation right by taking the vehicle back. They sold a overpriced used car, that in less than 2-months, has given nothing but trouble. The General Manager, Frank, who is the worst refused to take it back. The assistant General Manager was absolutely worthless. So, Zero stars given on this review aligns with the zero fucks given by their management team when attempting to make right what him and the team at his dealer did absolutely wrong. They knew they were selling a car in poor condition and took advantage of the situation. Anything for the sale But nothing to make it right. We started having problems with the car in the first 48-hours and in the Words from Frank, "To fix your car would mean that it would take money from my dealer." Well no shit! If you would have completed your due diligence before putting the car on your lot then you wouldn't have to spend money! Customer service was horrible. No one answers phone, text, or email from the top down that includes the service center. If you do go there, watch out for the flirts. I wasn't there for it, didn't ask for it nor did I entertain it. Or, maybe that is their version of customer service. I leave reviews on all vendors good and bad as I believe that folks should have awareness of the bad business (small and large) that do not deserve to be in business. It is rare that I would say this but this small business dealership doesn't deserve its spot in Katy or the city of Houston based on poor and deceptive sale practices. From the top down (with the exception of the guy with a plethora of awards - he was the only real thing worth the time) they are horrible. With the host of Nissan and used car dealers throughout Houston, please pass this one by, even if your car breaks down in their lot! read more

HAD A TRULY EXCEPTIONAL EXPERIENCE MY SALESMAN MYLES BROWN ! a true professional, a true leader, here at his job What else can I say!! We wanted a deal and he made it real! Lol I get my new rhymes and quotes from him!! Love you all and shop at shottenkirk ;))) read more

Do business with Shottenkirk Nissan Katy at your own risk. Supposedly, this dealership has a "required" add-on called "Shottenkirk Care". It added an additional cost of $3000 to the price of the car. I was not about to pay for that. Also, they added $899 for lifetime tint. Really? Also, there was a Dealer Reconditioning Fee of $1899. Unbelievable. Those additional fees increased the price of the vehicle to almost $6000. Actually, the cost of these add-ons would be more than $6000 once you add the interest being charged on the loan. Who do they think I am? I don't have the word fool written across my forehead. How are you going to "require" me to add those fees to the price of the vehicle? Why would anyone purchase a vehicle from this dealership that has all those so-called "required" fees added to the cost of the loan? It's just ridiculous. As my dad would say, "That don't even make good nonsense." That was just the Basic Package, there are two additional package levels that include these fees along with other stuff like nitrogen for your tires, and other ridiculous fees. I told them that my credit union has already approved me for financing and that I will just finance the car through my credit union and not be "required" to add those junk fees to the cost of the vehicle. The finance manager told me they don't like to take outside financing. Well, it's their loss, because I'm moving on. I've come to the conclusion the reason they don't like to take outside financing is that the credit union is not going to allow all those junk fees in the loan contract. If I were a salesperson, sales manager, finance manager, or any other employee that deals with customers during the sales process, there is no way that I could work at this dealership and take advantage of people in this way. It is just unethical. They know those overpriced junk fees add little to no value to the vehicle. This was the worst experience I have ever had trying to purchase a car. I'm done with this dealership and its unethical practices. I will be sure to let my friends and Sorors in Katy and Richmond (and of course Houston) know about my experience at Shottenkirk Nissan Katy. I will advise them to steer away from this car dealer. I really like that Nissan Altima at Shottenkirk Nissan Katy, however, I'm just going to buy a car elsewhere. I'm not going back out there. Please, if you are intent on purchasing a vehicle from this dealership, READ your documents. Do not sign anything without reading it first. Also, turn every document over to be sure there is nothing written on the back of it. Agree on the price of the vehicle first. Know what interest rate you are being charged. Ask to see the out-the-door price with everything itemized. Don't fall for the monthly payment trap. Don't pay unnecessary fees. Don't get so excited about purchasing a vehicle that you allow them to take advantage of you. You can always take your business somewhere else. I wrote this review because I wanted to give others insight into the practices of this car dealer. Do business with Shottenkirk Nissan Katy at your own risk. After I returned home, I found this review of Shottenkirk Nissan Katy. SMH........ https://www.clubarmada.com/threads/not-happy-at-all-with-the-dealer-nissan-certified-pre-owned-same-old-dealer-junk.90549/ After reading the article below, I will be filing a complaint with the Federal Trade Commission. https://www.ftc.gov/news-events/news/press-releases/2022/04/ftc-takes-action-against-multistate-auto-dealer-napleton-sneaking-illegal-junk-fees-bills Take a look at this proposed rule from the Federal Trade Commission (FTC). https://www.regulations.gov/document/FTC-2022-0046-0001 https://www.hklaw.com/en/insights/publications/2022/07/new-rules-of-the-road-ftcs-proposed-changes-to-car-boat-motorcycle read more

Myles was an amazing sales man. He helped me with every question and concern I had about the car. Definitely would recommend going to see him. read more

So I don't usually post reviews but this one was unacceptable. I went to the dealership to apply for a salesman position on my lunch break from work, I was told by the receptionist that I could come back at 7 that night to speak with someone about my application. When I returned at 7 I told the receptionist (not the same one who gave me an application) that I wanted to speak with someone about my application. She proceeds to go get a police officer that promptly told me I had to leave the premises and return the next day. I am still bewildered as to why a POLICE OFFICER kicked me out of a dealer I was simply trying to get a position at. If this is how they treat prospective employees I would steer clear of working here or even buying a car from them. Terrible experience read more

Many thanks to Trace and Zeb at Shottenkirk Nissan for making our new car buy a pleasant experience. Their personal approach and taking the time to listen make them great representative's of this dealership read more

This is the place to shop at when looking for that perfect vehicle and David M is the man that will seal the deal. Best experience by far. Couldn't ask for more. Thank you Nissan and David! read more

As much as we dislike the surprises found during the car buying process, Myles Adams-Brown was helpful and very courteous. They helped us get their best deal on a great vehicle. read more

Was sold Nissan Rogue Platinum 2023 without MSRP sticker on the window or anywhere in the car 3 other Nisssan Platinum on the lot had sticker on them and all had premium package on them was told they have one more exactly same in golden color So we selected silver becuase the car trading in was white and the one befor in 2021 had black color On asking again they were all same LIED on same day we noticed we came home it did not had premium package on it call them said come back and we will take care of it Saturday we went back wanted $5000 dollar more for the premium package I asked the manager very nicely just to give me $615 (that the cost of the premium) and i will have installed myself since they did not want to install it Of course they did not. They are the worst liar i have been to I have purchased 5 new cars traded in and they get the #1 Liar. I was not complaining about the additional charge of $2900 on NISSAN PROPACK 9 (1 year warranty on tint tire(repair not replacement) and misscellenous which does not cost more the $200) The financial guy did not go over the charges like he should and after 4 hours in the dealership we were tired BUT NO this was my mistake BUT selling me a car with LIES is what bothered me . The salesman will not quote you the price will let the manager its like they have done so much reversal to make stupid fool of customer. I admit they succeeded but the LYING part is not right We go to the dealership to buy the new car and we expect some misleading information but not LYING. i have them on recording they the salesman admit the car was sold without the MSRP sticker. If i had the MSRP sticker i could have noticed instantly it did not include the premium package even the same day i asked he did not print the copy but Saturday he did which shows it does not have the package. Very disappointed with them lying and charging ridiculously additional charged where they dont show what is it for like walking into my store selling you something for $500 and charging $50 extra for helping you how would the owner of this lousy company They are worse then the letter we received from Africa about the long lost uncle Going thru negoation they charge full price on sales tax of the car claiming they will issue a check for the difference (2990 vs 315 actual tax) read more

Shottenkirk Nissan Katy - RIPOFFFFFFFF - Car Dealers Near Me - Katy, Texas

I came to look at a new vehicle and Taylor was extremely helpful and not pushy like a typical sales guy. He was very nice, understanding and took his time to make sure I was happy with my purchase. Marco came over and made sure I could get the best price possible. I've been coming to Shottenkirk for 2.5 years now and have always had great service. Thank you! read more

Great service. Fast turnaround good explanation up with wrong with the car or all good service.

Reviews are spot on. Went to test drive a car for $29,000. Our sales guy went missing for 45 minutes and eventually we talked to the manager to have a different sales guy help us. Car went from $29,000 to $38,500- 31% after added on fees and a $3,000 shottenkirk Nissan fee. Gave the run around about the state of the supply chain. Walked out after they wouldn't go below $37,500. Found the same year and model Car with 4,000 less miles at Sterling McCall the next day for $32,000 out the door price. This dealer will list cheap prices on Cargurus to get good or great value ratings and then jack the price up $10,000 when you are ready to buy. read more

We bought a car from this place, it was a terrible experience. The salesperson offered us the moon for a decent price on an suv. When it came to the signing which happened after keeping us there for 6 hours, the finance person was very pushy and said we could not use our own financing and then told us we had an apr of over 5%. This makes no sense when our credit is over 740. We were so tired and just ready to be done from being there so long that we just accepted the terms and now paying for a car at a ridiculous APR. Also they said remote replacement was part of warranty at signing but when we called to get one, they said it was not part if warranty and we need to pay for a new remote at full price. The service center is not very friendly and they don't seem like they care if they fix your vehicle, just more of giving it a band-aide to keep you happy until the next inevitable issue occurs. Save yourself the heart ache and go somewhere else, but not Carmax either, they are not any better. Learn from our mistake's. read more

Ten thumbs down on this dealership. Beware these are shisters and grifters. They will take advantage of you if you let them. They lie and will gouge you on price then tell you how fair the price is because of the "supply chain" issue. Such BS! People will not forget how they are treated in the bad times and the good times! Beware of this dealership ......they are hustlers and trash. I'd walk before I bought anything from them!!! read more

If I could leave a negative star review I would. This is the first dealer that I ran into that was deceptive by telling you that there were no market adjustment on any of the cars only to be surprised by a $6000 up charge market adjustment. You will overpay for your vehicle here. Save yourself the time and trouble and go to another Nissan dealer where they don't charge "market adjustments" for over priced "add-ons". read more