One thing I've come to realize is that no one is perfect. We all aim to be the best version of ourselves, but sometimes, we fall short of meeting everyone's expectations. I hold myself accountable to that truth as well. My experiences with Westside have been a mix, mostly positive. I genuinely believe they strive to do right by their customers. Some employees take pride in their work, while others may approach it with more of a "clock in and clock out" mentality. No judgment here--we all have days where things don't go as planned, and sometimes that frustration spills over onto others. I don't take it personally, but I will say this: if you have specific requests, be proactive. Write them down, ensure they're noted, and establish clear expectations for follow-ups--whether that's them getting back to you or vice versa. Patience is key. You'll encounter new employees and the occasional grumpy one, but at the end of the day, what matters most is getting your car or truck fixed in a reasonable timeframe at a fair cost. read more

Buyers beware! Deceptive sales practices! Will hard pull credit and then sell the car out from under you if there is another interested party. The manager was very rude and feels that is good customer service. Very condescending and doesn't understand the credit check and what that does to your score. Take your business elsewhere!! read more

Very disappointed on the quality of their work do not recommend anyone taking your vehicles here to pay a premium price for shady work read more

Westside Chevrolet - Premium price for shady work do not recommend taking your vehicle here - Car Dealers Near Me - Katy, Texas

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Did not want to make a sell, sales team was not friendly, had zero customers did not even try to close the deal.

Terrible service, poor communication and does not compete work properly or in a timely manner. Service Advisor will leave for the day without informing that they never complete or even started working on your vehicle and leaving you without the car for another day. read more

Called last night to check availability and schedule an appointment to see and possibly purchase a vehicle. I ended up speaking with Adam. The next morning after taking off work, I drove to Katy (2.5 hours) for my appointment only to find out that a deposit was placed on the vehicle and I couldn't purchase it. I was given a tank of gas and an apology. An hour later, a friend called and scheduled an appointment to view the same vehicle, it still hasn't been taken off the internet. I hope someone fixes this soon. read more

Salesman lied about used inventory to try and get me to buy a new car Took a car in since it was under warrantee and received horrible service there. No confidence at all with the issue they worked on and feel confident this will come up again. read more

Very unprofessional, zero knowledge of cars they sale. When confronted and corrected they hang up and refuse to answer questions. Stay away. Plenty of other dealerships that have way more knowledge and temperament for the trade. 0 stars if possible. read more

I have been going to Westside for several years for the servicing of two different vehicles. On my last visit, they severely overcharged me for an assessment of my ONSTAR. They severely took advantage and I had no choice but to pay to get my vehicle released. I called, texted, emailed multiple times. Finally, almost a month later, they returned my call and refused to work with me on the fee. I never thought their servicing team was good but only recently discovered that they are inept. Don't go there for servicing. read more

First time for service from Westside Chevrolet and all went as planned. An oil change and a couple minor factory recalls and everything was done in a timely manner and no issues. Have to thank my Service Tech -Shanna Graves!!! read more

I have been coming here for well over 5 years, I am not sure what happened. Good wifi, other than that do not come here. I am used to service shops upselling so that isn't my biggest complaint. The last 3 times I came here for service my 45 minute work was, 2 hours, 4 hours (then told the part was out of stock and had to come back 2 weeks later) then 3 hours. WITH AN APPOINTMENT I am currently "20 minutes from completion" after 1.5 hours of waiting. Again, with an appointment. read more

I have been contacting the service department all day to have an invoice faxed or emailed to me for my last service. I have called them about 10 times and they continue to give me the runaround and now I am being hung up on when I call. They want me to pick it up and I am 2 hours away when they can simply fax it to me. Doug was supposed to have it faxed over and now he's not answering my call. I am having issues with insurance and they are not being empathetic at all. HORRIBLE CUSTOMER SERVICE. read more

The service department is absolutely terrible. They kept my car for 2 months for a simple repair. They kept milking the insurance for more money/supplements and their communication is very poor. Almost everyone in Service is rude, condescending and lazy. Needless to say, I'll never return and will relay this experience to my colleagues who work at a major hospital and drive Chevrolet. read more

https://www.facebook.com/share/p/5NJv8zotokEbmgMc/ After 3 weeks of online research and 1 very long day of dealerships, my husband and I were blessed with the purchase of an awesome pickup and the awesome Team at WESTSIDE CHEVROLET KATY TX. We've never experienced the extraordinary customer service like that of Westside. Their professionalism and true care are second to none! From sales to finance these people were amazing!! A special shoutout goes to Gilbert , our sales person, who is tops in our book. After all was completed, he asked to take a photo of us. Here it is . THANK YOU WESTSIDE CHEVROLET! #westsidechevrolet read more

I was shopping on line for a truck and was contacted by Dana who runs online sales. I verified the truck price and talked then talked to the salesmen Brian and made an appointment. When I showed up, ready to buy the truck, I found that there was a $3,500 "accessory" charge added to the price. I was taken back by this since I had done a lot of communication before showing up. I was all around disappointed, I felt taken advantage of and I wasted a lot of time going. I was told the online price was incorrect so is was adjusted with a bogus charge. I walked out!!! read more

I've bought 4 vehicles from here over the years and send all my friends. They have a very attentive staff and the nicest service advisors. only place I'd shop! read more

Took my daughters car in and after having it for 4 months they put the wrong seat in. They put in a seat that had totally different leather and tried to tell us its was because it's "new" leather. The car was filthy and there was gun powder damage still visible on the door panel from the air bags. The car needed the wheels replaced and they were 3 different shades of "gun metal". They ended up charging my insurance more than the car was worth... Big disappointment!!! I complained to the tech Jesse and his manager but she didn't care either. The craftsmanship of the body shop is a disgrace. Beware! read more

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Service Consultant Isaias Montes did an awesome job helping me out and made me a customer for good. My 3rd party warranty denied coverage to fix my AC. Isaias went the extra mile to resubmit my claim, get it approved, fix my GMC Sierra, and get it ready for pick up in one day. All I had to do was pay a $50 copay. Isaias is an all star and helped me out big time, especially in this Texas heat. Thank you! read more

I noticed an ad online saying that Westside Chevrolet guaranteed $3,000 for any running vehicle. I spoke with a guy named Chris on a Saturday afternoon, after describing my vehicle and telling him that it'd been in a wreck but still ran fine, he said that they would absolutely still guarantee a $3,000 trade value. I figured with a $3,000 trade value, I'd go ahead and fill out a finance application. Since it was late on Saturday and they were closed on Sunday, I didn't press the situation until Monday. At around 10am, I hadn't heard anything and contacted the dealership. 20 minutes later I received a message that they were too busy to talk to me and would contact me later. A few hours later, I asked the dealership to let me speak with someone else because I didn't like being ignored. Chris then contacted me immediately and asked for photos of my trade. 10 minutes later he replies that the most they can give me is $500. He then proceeds to ask if I can put more money down. When I said no, I was completely ghosted. This isn't my first experience with a car dealership, but it's by far the worst. Ive never dealt with such rude and dishonest people. read more

Westside Chevrolet - False Advertising. - Car Dealers Near Me - Katy, Texas

I bought a 2024 High Country in April. I use this truck for my small business everyday. At 4K miles my check engine light came on and was in the shop for two days, at 7500 miles my check engine light came on again and was in the shop for 3 days. Four days after I got it out the check engine light came on again. They have now had it for 9 days and have told me they can't get the part until July. By then it will be in the shop a total of 30 days. I ask for a loaner truck and was told they didn't have one but they did rent me the smallest compact car available. When I ask them to help me get a truck they told me to call GM customer service. You would think since I put 65K down on a 92K truck I would get better customer service. Long story short I will never buy another Truck Here again. read more

My family and I relocated to Texas so we needed a new dealer home. Six months later from working with this dealer I must say I am considering legal action! How does GM not have a quality control office to oversee customer relations behind the name ? This dealer is tarnishing the GM BRAND! We have a warranty, and even though the repair service is 100% covered, we can't seem to get the issue fixed. I wonder if the CITY OF KATY, knows this place is making them look bad? After several emails with the general manager and internal affairs still nothing. This location literally does not care! Furthermore there is a huge communication problem. Also lack of empathy, morals standards, and codes of ethics! Please steer clear of this location. This is not a long-term relationship location! The heckle and hassle that we've gone through only to still not have the issue fixed is impeccable! I see reviews across Google and other places and they are horrible! General Motors really needs to look into who carries their brand name! read more

I have bought 2 vehicals from Westside and was ready to trade in one for my 3rd purchase from Westide. Unfortunatly, my recent experience with an extended warranty claim has me taking my business elsewhere. They sell you a 4k extended warranty with a sales tactic that it is "complete coverage" and "bumper to bumper" but when a claim is made there are exceptions hidden deep into a 40 page agreement. The part of the agreement you sign is the page where it says complete coverage and its an attempt to hide the details. A cadillac coverter should not go bad at 85k miles and I was told its treated like break pads or wipers. Its a critical part of the vehicle. I am looking into my options to ensure accountability and ensure these sales tactics are not used on other customers. Trasparancy is important and your business reputation matters. There are plenty of options in choosing your next vehicle and in hindsight I wish I knew the business practices used by Westside that take advantage of customers in order to drive revenues. read more

I recently bought a vehicle from Westside ask for Brian he's great my experience with them was smooth I highly recommend Westside Chevrolet read more

Westside Chevrolet - 2024 c8 z06 - Car Dealers Near Me - Katy, Texas

Walked into the service department and stood in front of service writer for a few minutes and was never greeted or asked if I needed help. Another service writer walks by and sits down at his desk and doesn't ask me if I've been helped. I then ask both of them if they were service writers because I needed help with an oil change. They both said they were service writers. I asked if one of them could help me and I said this is why I don't like coming here because of the bad service. The service writer named Rosales gets an attitude and tells me that if I didn't like it I can go to Classic Chevrolet and refused to help me with my service. He handed my keys back and said he would speak to the service manager. I asked the other service writer to get me going while I wait for the service manager who never came to speak to me. I quickly went to speak to other employees on the sales side and they confirmed that they have a horrible service department and that I wasn't the first customer to complain. I spoke to Fernando who was the GM and he was extremely nice and assured me he would fix the problem. After my service was completed and had gotten a car wash, I received my paperwork and noticed that the Technician's Checklist for my car had not been completed nor had it been inspected. I alerted the service Writer and she said she would have a technician complete which he did right in front of the service department drop off area and not inside the shop. Seemed to me that he did an extremely quick check and was definitely not thorough. Just horrible service in the service department overall. The Service is what keeps loyal customers coming back but with that kind of service, there's no way I would ever buy a Chevy vehicle ever again! read more

I have been trying to reach a service contact for a week leaving 4 messages and then finally the lady answering the phone told me my cart had no recall, but i received one in the mail and service said they ordered parts. She sent me to parts, and then they send me back to service where I, once again, ended up in voicemail jail. This is the worst service department i have ever encountered. I love the car, but to be able to enjoy it, i need some support to be able to replace the non functioning parts. I think it is time to try to find a dealership capable of providing service to their customers. I gave them one star because no stars was not an option. read more

This establishment doesn't do their due diligence regarding the maintenance on the vehicles during services. If I could give 0 stars I would. If you see fluid leaking from the transmission, why wouldn't that be check on nor letting the customer know how important that is to get that check out immediately. Would not recommend coming here for your services. read more

I went to place for a service power steering light. They found two other problems and told me diagnostic for each would be $155.00 each. They called me after the first diagnostic and told me I would have to have all my spark plugs replaced, some type flushing replacement, this would cost me $800.00. I told them to stop everything and I am coming to pick up my car. I had to pay them for the diagnostic $140.00. Because I am Veteran. I would never go back, rip off. read more

By far the worst service center I've ever dealt with; they are very dishonest and don't tell the full story; I was told their was a nationwide shortage on a part and that it might take one YEAR to get the part...I called another dealership and they have 6 of the same exact part in stock Their story then changed to "each dealer hangs onto their own inventory ; they should've just said that from beginning I'm letting BBB know but fyi for anyone thinking of using this service center read more

DO NOT GO HERE Do not recommend taking your car here if it has serious problems or needs a specific part. Took my car in and it needed a part for the coolant system, which I was then told was in back order. When I asked the service manager an estimated timetable to obtain the needed part, he said it could be from 2 weeks to a year... As well stating that it's a nation wide back order and other dealers as well won't have the part. It took one call to another dealer right down the street to find out that location had the exact part needed, actually 6 of them in fact. read more

They were awesome. Alvin was my salesman. He was very thorough and followed through on questions I had even after purchase. Lam is super cool too. Awesome staff! Check out my new baby! read more

Westside Chevrolet - 2023 Chevy Trailblazer - Car Dealers Near Me - Katy, Texas

There was an inspection problem with a 3 YO Chevy truck. The explanation given by the inspection station didn't seem to make sense, so took it to Westside. Got a service appt. within 24 hours. Westside is well-organized, the waiting room is very clean, has wifi, 2 work stations, 2 large TVs, a coffee bar, and comfortable chairs. Waited while the service tech reviewed the situation. The issue was resolved quickly. The tech same out and thoroughly explained the situation. I have confidence in Westside read more

Picked up my truck from Westside Chevrolet today after 24 days. She had a service axle lockers notice so we took her in. For 24 days we were told they were working on her with specifics of what they were doing. We had to call for updates because they never did. Kept hearing about wrong parts ordered, tech calling in sick, etc. It took several tries to talk to our service guy every time because they like to pick up the phone & hang it up. I'd had enough today & decided to talk to the manager in person. We were shocked to see my truck sitting in the parking lot. How is that possible when they're working on the differential & were almost done? A quick look under the truck shows they never touched her! For 24 days the service guy lied about what they were doing. He said they replaced the harness & sensor. That they were almost done changing out the actuator. Spoke to the service manager. I told him I want my truck. I don't trust them anymore. Obviously, he agreed. He gave me my keys & didn't charge me anything. He gave me his card & asked me to send him an email with all the details including how many repeated attempts to talk to someone every day. read more

Don't trust these guys! The ad on their website shows a truck and price, but they're saying the truck is $20K more than advertised and said the price on the ad "doesn't include add-ons." Don't buy anything from these guys. If you decide to come here anyway, let me tell you now, "I told you so!" #baitandswitch #falseadvertising read more

Westside Chevrolet - This is the ad on their website! #liars - Car Dealers Near Me - Katy, Texas

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The certified service tech that I always get is incompetent and will do anything for a cash grab. I've tried with them multiple times because everyone has bad days but the service is not up to par . communication and customer service are bottom of the barrel. read more

Herberth in their used vehicle department is outstanding. However their finance team was arrogant, disinterested and nearly made me walk away from the car I finally purchased. I also felt their finance team did zero to explain the deal, finance agreement or any other details. Summary - great sales team but finance team offset the experience and I don't trust them. read more

Great Service Department! They took great care of my truck. Had me in and out in the same day. I highly recommend:)

Super happy with my experience today at West Side Chevrolet, they will be getting my business from now on, I had been having my truck serviced at another dealership and recently had a poor experience.... so I decided to try West Side it was a home run! Long story short I needed some warranty service, there was a slight problem with the nighttime illumination on my information console I dropped the truck off in the morning and before noon they called me with it repaired. No hassles, just super friendly and helpful. Will in the service department is a definite asset I suggest you ask for him by name he will take good care of you.. read more

I highly recommend going through Brian Richardson at Westside with any inquiries about purchasing a vehicle! I am very pleased and happy with the excellent service I received from Brian. He responds quickly and is very transparent with any questions or concerns I had. I was impressed with his professionalism and willingness to listen and happy to do so! He is definitely my go-to guy at Westside and would recommend if you are looking and don't know who to talk to.. talk to Brian! read more

We brought our Suburban to have the sunroof motor replaced. After getting our vehicle back, we noticed the same day that rain was leaking and making the headliner wet on the front driver's side. We took it back thinking it may have been from having the sunroof worked on. We were told that it was leaking from the shark fin antenna. Upon inspection of the antenna, we noticed a scratch/dent on it as though it had been hit by something. Since we had never had a leak before having the sunroof worked on, it was quite obvious that the dent, and thus the leak, was caused by whomever was working on the sunroof, which is coincidentally right next to the antenna. Your employees said there was absolutely no way this issue was caused by one your employees, and they wanted us to pay over $600 to replace the antenna. Dishonesty and robbery at it's finest. read more

Westside Chevrolet - Car Dealers Near Me - Katy, Texas

This review will save you TIME and MONEY and it is strictly for the service department of Westside Chevrolet Katy. The service advisor that you get MATTERS!!! Read about my experience before you even think about giving this dealership a chance. Don't make the mistakes I made. This service center is a specialized shop, meaning that they have "technicians" who specialize in repairing certain parts of your vehicle. This means that if you need work done and the technician is "backed up" you are going to suffer. If you want this place to finish the work on your car, you better stick around and push them hard for constant updates, because the moment you leave the car with them, the chances that they will leave you in limbo are extremely high. By limbo, I mean no communication whatsoever. You have to call them, they do not call you with updates. This is despite the fact that they send you a link with service updates and "video" of the work via text. Except, nothing was ever sent. Not a text, not a video. Nothing. I had to keep calling them. So here's my overall experience: Friday - went in at 8:30am with AC issues. I also told them about a coolant leak. And I also wanted an oil change done. This means that the car got passed around to 3 technicians. Well, only two technicians worked on it. The third one never got to touch the car. Read on to find out why. I was told that the third technician which works on engines and coolant leaks was backed up. Then I was told that there was 1 car in front of me. Then by the end of the day, I was told it wouldn't be looked at until Monday. For all these communications I had to call them. They never sent a single text. But they did call ONCE to tell me they diagnosed the issue as a broken hose leading to a coolant leak. Monday - I call in at 11am. This time I speak to a different service advisor, who I then tell what I was told on Friday. He says the car hasn't even been diagnosed and there's no such thing as "1 car in front of mine". They are backed up and that's all the info they have. Right away I know this is BS. But I give him the benefit of a doubt. I call again at 3pm. Still no diagnostic to determine the cause of the leak. I leave the car with them again. This time, they tell me, latest they can get an update is 1-2 days, with Tuesday being the earliest. Tuesday - I call at around 10am. Still no update. I tell them im taking the car. And all of a sudden they will seek an update and call me back in 10 minutes. 30 minutes pass and no call. I call them again, no update. In fact, no one actually sought any update. Instead they just read the computer to see if the technician wrote something lol. It's a joke. I call one more time at 2pm, still nothing. I give them one more chance and leave the car. Wednesday - I show up and take the car. They print out the paperwork for the completed work and I get charged. I take the car and leave. Total days to get it diagnosed? 3 days. And it never happened. I then take the car to MISSION AUTO CARE who diagnosed the leak in less than 40 mins and repaired the issue in less than 2 hours. And, get this, they text you updates, they call you to explain, and they provide pictures of the work. They even give you a breakdown of the issue they found and never force or pressure you into paying for other recommended work. They give you the breakdown of the work needed in the text updates and it is very clear, very professional, very courteous. These guys will receive a 5-star review from me very soon. Now, if you read this far, you're wondering if you should even consider buying from this dealership. Well, remember that car dealerships tie service packages to their service centers. So, unless you want to deal with a bunch of disinterested, unprofessional service advisors, then STAY FAR AWAY. This place needs a strong management to get these guys to actually do their jobs properly. In my experience, the technicians are not the issue. The issue is that these "service advisors" are useless. I do not know if this is by design or if they are just scared of the technicians to go ask in person where things stand as far as repairs and diagnostics test are concerned. I get the sense that these guys are told "read what's on the computer and dont go back there". So, if this is true, then it makes their ability to provide a good service to customers extremely limited. There needs to be some kind of open communication between advisors (the messengers) and the technicians in a way that a customer does not even need to call for an update. Send the update via text like MISSION AUTO CARE. Just do something professional. So, if you value your time, your money and if you want PROFESSIONALS handling your vehicle, do NOT take your car here. And remember, if you buy from this dealership and the service package is tied to this service center, you will have many moments of frustration. Heed my advice and take your hard earn money someplace else. read more