Tracy took very good care, from walking on lot to car pick up. clean and smooth. knows vehicles…read more Thank you

Sell at advertised price, stop all the games. You are why car dealers get a bad name.read more

Trusted and valued for auto purchases and service since 2005…read more Wouldn't consider going anywhere else for Toyota related item. Strong recommend.

I have been a customer for over 20 years and have purchased multiple vehicles from Toyota of Katy…read more So when I ordered parts over the phone from Toyota of Katy, I expected to pay the price listed on the Don McGill Toyota website. When the parts arrived, the price charged was about 50% more. When I asked about the difference, I was told they do not honor online prices and that this was the price. That was disappointing, to say the least. I understand stores can have different online vs. in-store pricing, but that should be explained clearly before you take the order, not after the parts come in. Very disappointed with the lack of transparency in Parts. I would recommend getting any parts quote in writing and confirming if online pricing is honored before ordering.

very professional courtesy comfortable waiting room all my questions were answered I. Reference…read moreto my car thank you

What a a horrifically bad service department. I brought my car in for an oil change at 5:39pm when…read morethe stated hours of operation for the service department are until 7pm. They said the mechanic would not take me because he's done at 6pm. They did not offer to make a future appointment, did not apologize, and could not look more annoyed when I asked if you're open until 7pm why could you not take a car. They said they're only open until 7 "waiting around for people to take their cars". I'm pretty sure they took me as a customer so they could make the sale of my car (5 months ago) when I walked in later in the evening. This is beyond upsetting and I'm beyond upset and could not feel less valued as a customer.

They only get two stars because the guys that work there or the employees I say not guys they were…read moregood however, the sales people the finance people are liars. Oh yes, you can get a loaner vehicle will always have one for you. You pay extra and we'll make sure to have one for you. They never do never ever do then you have to Uber and then you get a rental from Hertz that you gotta pay a fortune for because they don't pay for it. You have to pay for it out of your own pocket or you have to wait and then get an Uber. This place is so unorganized AutoNation. You just screw everybody over all the time since I walked in there. I never thought that I'd be so screwed over Chevrolet Lone Star Chev /let I/ they were awesome. It didn't matter what it took. They took care of their people place as a joke when it comes to taking care of their customers and paying for extra why should a customer have to pay? Why should a customer have to do all the extra when he pays for the warranty that the sales person and the finance person condom in to pay for I will never ever buy a vehicle at AutoNation again and if you need something fixed and you're in a different city you can't get it fixed at any different place either. They don't tell you that there's so many hidden secrets with AutoNation that people don't know. Trust me walk away. If you're gonna find something it ain't worth a headache they lie they cheat and they steal.

I took my new 2026 Ram 2500 truck for an oil change. First of all I waited there for approximately…read more3 hours and $300 for an oil change! When I got home I noticed that my new truck was leaking oil. I open the hood and oil was everywhere. The mechanic who serviced my truck did a horrible job! That guy didn't even wipe down or clean my truck. I will never take Truck there again. This is how they treat their customers after purchasing a Ram product. I called them back had them clean it up and had a master mechanic look it over. I asked the service manager to change fuel filters for wasting my time and their mistake. He offered me a wash! LOL. Seek another professional dealership!

On March 7, 2026, I visited Honda to purchase new windshield wiper blades after my original ones…read morewere accidentally thrown away by AutoNation Ford Katy. Fortunately, the representative at Ford was able to locate one of my original wiper blades, so I only needed to purchase one new blade and a replacement rubber for the second one. The Honda employee who assisted me was extremely friendly, helpful, and attentive, making sure all my needs were taken care of. Then, on March 9, 2026, I returned to Honda because Ford was unable to help me remove a stuck valve cap on my tire. Honda checked it right away and advised that they could fix the issue without any problem, estimating it would take about one to one and a half hours. Their team worked quickly and efficiently, and I was back on the road much sooner than expected. As an added bonus, they even washed my car for free, which I truly appreciated. Thank you, Honda, for the wonderful customer service. Please keep up the excellent work! Special shout‑out to Thuan Vo for the outstanding assistance!

After a long day, and getting stuck in that awful tragedy that killed two motorist on I-10, I…read moredecided to turn around, I figured I'd rather sit on a couch while my vehicle is being serviced, than sit in traffic for hours. Hector Mejia, the service advisor immediately approached me as I pulled over, I told him I don't have an appointment, but my vehicle needed service. He was all smile and said @No problem! I'll take care of you, he explained every service package, Pros and Cons. He got me squared away in no time, offered me hot coffee and walked me to the lounge as they work on my vehicle, in under two hours I was headed out and home. Good job Hector!!

Another great CarMax experience! This is our 6th CarMax family purchase and everything was as…read moregood as expected. We had the vehicle shipped (from a further distance than usual), and had a bit of a delay. The trade in offer expired during that time but CarMax honored the original (higher) offer. Diego Orozco was very professional and followed up promptly when we had post purchase questions. Next time I need a vehicle, I will definitely be looking to CarMax for my car!

I will never do business here again. These people do not fix any issues with your car under the 30…read moreor 90 day warranty. Even if the issue was discovered the day after you drove the car off the lot. I'll go to an actual dealership and shop their used cars next time I'm in the market to buy. Even if I paid more for the same make and model, I have no doubt it will save me money in the short AND long run.

FINAL RESOLUTION UPDATE: Neither corporate nor management broke their silence--I happened to…read morerandomly catch our salesperson, Justin, on the phone. Justin took immediate control and rectified the entire situation himself. He informed us he had absolutely no idea the power boards were still disconnected, was never told that my husband had physically come into the showroom to speak to manager Byron Nelson, and was completely unaware that nobody was reaching back out to us while he was out of office. They found it was just a loose wire and plugged the boards back in (like the Service Dept should've initially done after running their MPI) for $0 out of pocket. While we are incredibly grateful for Justin's personal honesty and quick action, this completely exposes the extreme lack of communication and gatekeeping by AutoNation Ford Katy's management team. We had filed complaints with the Texas DMV, the Texas Attorney General, and the BBB because management chose to stonewall us until we got lucky on the phone. Justin saved this deal, but beware of the management here.

One of the worst service experiences I've had…read more I had an extremely disappointing and frustrating service experience at AutoNation Ford Katy (20777 Katy Fwy) that began on March 7, 2026 and took seven days to resolve due to repeated mistakes, lack of accountability, and unprofessional behavior from management. I brought my vehicle in for: * Oil change * Tire rotation * Windshield wiper rubber insert replacement only (not full blade replacement) Despite being very clear about the wiper request, I discovered immediately after leaving that my entire wiper blades had been replaced against my instructions. When I brought this to the attention of the service advisor (Randy), he appeared confused and dismissive. Only one of my original wiper blades could be located, and I was told the technician had already left for the day--suggesting my vehicle was rushed. No accountability was taken, and no solution was offered. Because AutoNation could not correct its own mistake, I had to go to Honda, where I was told I would need to buy new blades since one was missing. I had to rush back to AutoNation before closing just to retrieve the single blade that was found so I wouldn't have to buy two replacements. Shortly after leaving Honda, my tire pressure light came on, which was concerning given that a tire rotation and air check had supposedly been done. The next day, I discovered one valve cap was completely stuck, making it impossible to add air--confirming the service had not been properly completed and that no issue was disclosed. When I returned on Monday to request reimbursement for: 1. The wipers AutoNation incorrectly charged me for. 2. The replacement wiper I had to purchase due to their mistake. I encountered extremely rude and dismissive behavior from a manager named Don, who interrupted me, spoke condescendingly, and showed zero interest in resolving the issue. Although he acknowledged the stuck valve cap, he claimed they "didn't have the right size" to fix it--something Honda corrected immediately. Honda also washed my car, which AutoNation didn't do. Reimbursement was delayed and incorrect multiple times, and my name and address were misspelled on both the invoice and checks--showing sloppy handling of customer information. The only bright spot in this entire experience was Henry, another manager. Henry reviewed everything, immediately acknowledged the mistakes, corrected the reimbursements properly, took ownership of the situation, and followed through exactly as promised. He demonstrated genuine professionalism, accountability, and respect--something noticeably absent elsewhere during this ordeal. It is upsetting that a simple service visit escalated into a week-long issue because one manager refused to help. This location's lack of workmanship, professionalism, and accountability reflects very poorly on the AutoNation brand. I strongly urge corporate leadership to review management conduct and service procedures at this dealership. If not for Henry, this situation likely would not have been resolved at all.