This review will save you TIME and MONEY and it is strictly for the service department of Westside Chevrolet Katy. The service advisor that you get MATTERS!!! Read about my experience before you even think about giving this dealership a chance. Don't make the mistakes I made. This service center is a specialized shop, meaning that they have "technicians" who specialize in repairing certain parts of your vehicle. This means that if you need work done and the technician is "backed up" you are going to suffer. If you want this place to finish the work on your car, you better stick around and push them hard for constant updates, because the moment you leave the car with them, the chances that they will leave you in limbo are extremely high. By limbo, I mean no communication whatsoever. You have to call them, they do not call you with updates. This is despite the fact that they send you a link with service updates and "video" of the work via text. Except, nothing was ever sent. Not a text, not a video. Nothing. I had to keep calling them. So here's my overall experience: Friday - went in at 8:30am with AC issues. I also told them about a coolant leak. And I also wanted an oil change done. This means that the car got passed around to 3 technicians. Well, only two technicians worked on it. The third one never got to touch the car. Read on to find out why. I was told that the third technician which works on engines and coolant leaks was backed up. Then I was told that there was 1 car in front of me. Then by the end of the day, I was told it wouldn't be looked at until Monday. For all these communications I had to call them. They never sent a single text. But they did call ONCE to tell me they diagnosed the issue as a broken hose leading to a coolant leak. Monday - I call in at 11am. This time I speak to a different service advisor, who I then tell what I was told on Friday. He says the car hasn't even been diagnosed and there's no such thing as "1 car in front of mine". They are backed up and that's all the info they have. Right away I know this is BS. But I give him the benefit of a doubt. I call again at 3pm. Still no diagnostic to determine the cause of the leak. I leave the car with them again. This time, they tell me, latest they can get an update is 1-2 days, with Tuesday being the earliest. Tuesday - I call at around 10am. Still no update. I tell them im taking the car. And all of a sudden they will seek an update and call me back in 10 minutes. 30 minutes pass and no call. I call them again, no update. In fact, no one actually sought any update. Instead they just read the computer to see if the technician wrote something lol. It's a joke. I call one more time at 2pm, still nothing. I give them one more chance and leave the car. Wednesday - I show up and take the car. They print out the paperwork for the completed work and I get charged. I take the car and leave. Total days to get it diagnosed? 3 days. And it never happened. I then take the car to MISSION AUTO CARE who diagnosed the leak in less than 40 mins and repaired the issue in less than 2 hours. And, get this, they text you updates, they call you to explain, and they provide pictures of the work. They even give you a breakdown of the issue they found and never force or pressure you into paying for other recommended work. They give you the breakdown of the work needed in the text updates and it is very clear, very professional, very courteous. These guys will receive a 5-star review from me very soon. Now, if you read this far, you're wondering if you should even consider buying from this dealership. Well, remember that car dealerships tie service packages to their service centers. So, unless you want to deal with a bunch of disinterested, unprofessional service advisors, then STAY FAR AWAY. This place needs a strong management to get these guys to actually do their jobs properly. In my experience, the technicians are not the issue. The issue is that these "service advisors" are useless. I do not know if this is by design or if they are just scared of the technicians to go ask in person where things stand as far as repairs and diagnostics test are concerned. I get the sense that these guys are told "read what's on the computer and dont go back there". So, if this is true, then it makes their ability to provide a good service to customers extremely limited. There needs to be some kind of open communication between advisors (the messengers) and the technicians in a way that a customer does not even need to call for an update. Send the update via text like MISSION AUTO CARE. Just do something professional. So, if you value your time, your money and if you want PROFESSIONALS handling your vehicle, do NOT take your car here. And remember, if you buy from this dealership and the service package is tied to this service center, you will have many moments of frustration. Heed my advice and take your hard earn money someplace else. read more

DO NOT TRUST THESE PEOPLE You always hear how scummy car sales people are. The people at Westside Chevrolet really confirm the stereotype. I was signing a new lease and traded in my car as the down payment, everything went smoothly, both parties signed the contract and I drove off the lot with my new lease. They call me 2 hours later asking for $1,500 for something that was THEIR mistake. Absolutely ridiculous. You can't sign a legal binding contract and ask for more money after the fact. If this was anybody else that didn't know the law they would have been completely scammed out of their hardworking money. These car salesmen think they can bully you and extort more money out of you because they can. It was 2 of the TOP managers there as well trying to argue. One said "the contract is not final till I SAY it is". Another, "yes it was a mistake, how about we settle 750 750?" How does someone admit to a mistake they made and try to make you pay for it? Especially after a legal contract was executed!? Do not go here. Do not support them. They don't care about you and only see you as a $ sign. They sure show a nice facade. I'm sure half of the nice reviews here don't EVEN KNOW they were probably scammed during their transactions. Watch out for a man named "Cory". He was our salesman and wants to deny all of this and hangs up on our calls. The top managers were the most rude and were the ones ultimately trying to scam us. Be wary of here and any other care dealership! read more

Ok read all these reviews and was hesitant to bring my Suburban in... but I was desperate! I don't know what these other people were talking about ... I called and spoke to Tom a service advisor, he gave me some estimates... got my truck there and they were ready to go! I thought I needed a very costly repair, turns out I didn't ... they did all the repairs that I asked them to and they did it fast . I couldn't be more please with the Auto Service I got here and I will be coming back again! By the way the parts people are high... they took care of my personal requests quickly and gave me what I needed! read more

Westside Chevrolet - 2004 Chevrolet 2500 Suburban Quadrasteer with the Farm and Tow Package - Car Dealers Near Me - Katy, Texas

I had a very pleasant visit. I just walk in and they took care of me immediately. People are nice and friendly. read more

Westside Chevrolet - Car Dealers Near Me - Katy, Texas

The worst service experience I have ever had no communication my car was in the shop for over a week no updates unless If I actively called them and then at the end of it all I had to pay an extra 160 dollars for me asking how much would it be to change the brakes they said it was a labor fee but i doubt there was any labor to see how much the brake job would cost on top of that the car was there for over a week you would think that maybe they would have some courtesy and clean the car nope very dirty dust collected everywhere I will never come back to this place for service and I don't recommend anyone to come to this place read more

What a horrible experience. After bringing in my vehicle for a simple oil change and tire rotation, I noticed that a cap for the wheel lug nuts was missing. After bringing it to their immediate attention, they said they would get back with me. Never once did they reach out to me. After I called many times and left voice messages, they never responded to me. After driving back to talk about it, they pushed me off again saying that they would get back with me. Finally after over a week, I got a hold of the service manager. Although I have security video evidence that the cover was on my vehicle, the manager only chooses to believe the word of a tech with no evidence from their security cameras to back that up. They were unwilling to replace something as simple as a wheel cover when I have video proof. read more

Shut down all dealerships from yesterday and try to purchase an automobile to stay work in or just live in me real adult child, "Telling someone they are approved and then later saying the bank won't finance is unacceptable. We had the necessary income. Any perceived business loss you mentioned isn't accurate. It's misleading to assert what the bank will or will not do. This is bad business practice." read more

My husband brought his car here to be serviced. The car was shaking really bad and the dashboard panel readings were not accurate. He paid the deductible, the car was there for 5 days. Got a call it was ready. We had to bring the car back to them a day later as we still had the same issue. The was there for a week the second time. Got a phone call today saying there is nothing they can do!! So we basically paid the deductible for absolutely nothing!! Smh. Worst service ever! DO NOT RECOMMEND THIS DEALERSHIP!! Update- We are here to pick up the car, only now they tell us the car doesn't even start!! A issue we didn't have before! What kind of mechanics work here?? Currently waiting for the car. read more

Honest, ethical and a fair deal! We were extremely happy with Brian and PJ, thanks for a great experience!

GM advertised that they would provide chargers outside at their dealerships selling the EVs. This dealership hates them, so to meet the requirements they put the charger in the middle of their repair shop, inaccessible to customers. Second, they will not give a complimentary charge, even after service unless you ask for it. I did, but still didn't get it. I brought my GM Volt for the yearly oil change. Their complimentary "wash" is useless, since they leave the rear of the car dirty. They then told me I need to do a battery coolant flush, which I never heard of. But they told I needed to do it because of the Houston heat. They quoted me a price of $119 and I scheduled it. When I brought it it, they told me the price was now $150, but I already took the day off to so I accepted it. BTW - I think I was talked into something that isn't required. It took awhile to find this Battery Coolant Flush in GM maintenance, but the details are that that the dealership should just check levels during maintenance checks. The actual flush is recommended ONLY at 5 yrs. My car is only 2 years old. This Battery Coolant Flush was unneeded. Different Chevrolet dealerships I have dealt with have had their EV Chargers in parking spots outside the sales office available to anyone. Also, when they have washed the cars they didn't leave the rear of the car dirty. I'll recommend, especially for EV cars, go to a different GM Chevy dealer. This dealership is definitely a being dragged into supporting the GM EVs, so buy from somewhere else. read more

I have taken my vehicle to this Chevy dealership location a few times now. I've had business with service advisors Rudolfo and Shawn before. I have found that Shawn is not the best at getting back in touch when he says he will, wether it's email or by phone. I've waited numerous days to hear back regarding a service my vehicle was receiving. Regardless, they are polite and the work has always been acceptable. The prices are much more affordable in comparison to Mac Haik a few miles away. The bathroom in the waiting area is pretty filthy and off putting, would not use. I do like that they offer ride service to wherever to you need to go from the dealership, which is very kind and convenient. read more

do not come here, do not buy here or even ask for price is not safe. i came to buy an suv for my wife and when i asked for a discount i was offered physical violence from the salesman horacio. i went to tell my situation to the manager and they kick me out horrible place they are savages never come here read more

Auto Sales: 5 stars- have purchased 3 vehicles there! Repair service: much work needed! $225 service charge for less than one hour of service- aweful! Front of house: Rick is very helpful! It isn't his fault Westside wants to charge their loyal customers an arm and a leg for simple services. Try a fair and honest price- to keep loyal Chevy clients a part of the family. read more

Slow service, over priced and incompetent management. I wonder why I keep coming back here? Oh, Chevrolet warranty. I bought my car here at Westside and through some sense of "it has to get better" I keep coming back here for service and get disappointed every time. So, now if I have a warranty problem I will find a different authorized Chevy shop or just pay the price. Coming here just is not wort anyone's time. For example, I came in for and oil change six months ago, or so, and though I had an appointment I sat for four hours. The first three I was engrossed in my work and it passed by ok. When I complained to the service manager he apologized, gave me the oil change for free and said "sorry, we were busy" My response was thanks I will take the free oil change but four hours of my life is worth more to me then $49.99! And why make appointments if you're not going to go by them?! Oh, and I can get a cheaper oil change too. So I came here again for another oil change with a commitment from the service manager to have me out in less then an hour. It took 1.5h. Another time the OnStar operator made an appointment which didn't show on the Westside system when I brought my car in. So I my car sat overnight. Then shortly after I got my car home I get a call from Westside saying it was time to bring it back for an oil change! I called and asked the Service Manager what kind of shop was he running? Checking oil on a car is like a doctor checking BP and temp. It is diagnostic 101. The place isn't a total all loss. There is wifi, workstations and coffee for those who need to keep working. They run two tvs at the same time with competing audio so if you're clever you can watch two shows at the same time. read more

As of today I'm no longer doing business with this dealership. I've had nothing but issues every time I come in for service and when you ask questions they brush you off. We have your money now your no longer important! I receive better treatment and service from my Harley Dealership, I wish I could bring my truck there. Goodbye and good riddance. read more

I give them a zero rating. Their service department sucks. Tom was worthless. They worked to fix a computer problem for 2 days then told me they wouldn't work on it anymore. Do not use them. They are terrible! read more

I want to put it out there for Kipp in a late night assist for another worker Trenton who set everything up for us by phone and pre set some trucks for us to look at I used car sales. Trent and kip went about and beyond what any dealership does. This is my second visit to west side. My first I spoke with Ernest who took me for a test drive prior to any sales pitch knowing I was not buying a brand new car but wanted us warm with the Westside Family. I told Ernest I'll be back to westside for a truck. Low and behold I came out bought and truck and had another amazing experience. For you domestic vehicles like Toyota, Chevrolet, Dodge etc... been to most in Houston by far love Westside Chevr read more

Came in a hurry. In the rain. Came 10min before closing and no one here. I think for a big company. Most people work til 5-6PM. How you goimg to be closed before closing hours. read more

Everyone that I came in contact with was really nice. Tryston was my salesman and he was able to get me in the car that I wanted for a price that I could afford! read more

I had the most amazing experience with there. Don't in service is amazing. He was able to get my car repairs done with minimal out of pocket expense. He fought with chevy for warranty to cover a major portion of the repair. I bought my camero from them 3 years ago and the whole experience has been amazing. They know how to treat their customers right and they will have a loyal patron for life. If your ever in need of a new car go see Kipp and if you need repairs don3 go see Don in service. A++++++ ALL THE WAY. read more

I have never been treated so poorly, anywhere. Horrendous customer service. I purchased the vehicle a year ago from Westside, just to receive this kind of treatment for a manufacturer warranty issue by the service team? This experience showed me that Westside clearly has some kind of issue with women. From the entrance door being closed in my face by an advisor, to be blatantly ignored by all the service advisors, to be spoken to like I'm an idiot by the cashier when I asked for help, to the specific advisor that the cashier asked to help me also ignoring me, that all should have been enough for me to walk out. However, when my significant other walked in, HE was immediately acknowledged and HE was the only one the advisor spoke to, despite the car being in MY name and me standing right next to him. The advisor then asked for HIS signature for the authorization and even when my significant other clarified that the vehicle was mine, the advisor continued to only make eye contact and speak with him. I have NEVER been treated like this, with such clear disrespect. I am so disappointed and disgusted. I grew up going to Westside with my parents for their vehicles. Clearly this is not the same Westside. I hope GM takes a hard look at this service team and makes changes. Because this is unacceptable. read more

Bad experience. Dropped off my 2018 GMC acadia to replace the engine temperature sensor. I was told I would have to pay $160 plus diagnostic and that it's not covered under the warranty. I had to call coprate and confirmed it was covered. Later I got a call saying now i needed to replace my fuel injectors. Plus they want to charge me a diagnostic fee. According to my owners manual fuel injectors are covered under the emission warranty part list. Had to call corporate again. read more

I wish there was a 0 star choice. I'm a USAA member and had picked out my vehicle online and knew the price already when I contacted the dealership. My salesman was very kind and helpful. The transaction went o.k.; however, I received a phone call from finance saying they couldn't get the payoff from USAA on my trade-in and could he have my social security #. I gave it to him. A few days later, while I was out of state, I find out USAA has put a fraud alert on my account. When I called USAA and spoke to them (I was on the phone over 2 hours total) I was told someone used my social security # and tried to call in as me and access my accounts. It was someone in finance at the dealership. I was encouraged by USAA to file a police report. When I visited the dealership and gave them this information, they said "this has never happened before" and what could they do to make it right. Seriously!? Fire the person that did it! They broke the law. That would make it right. I will never return to this dealership for my free car wash/oil changes or for any service repairs/warranty. Waiting on documentation from USAA to file a police report at this time. read more

Bought my car mid January from used dealership, it was certified pre owned. Found out weeks later my car had a missing component, told the service advisor at the time who was Doug back in February about it, he said that he will set the appointment for the Technician for that component on Saturday at 8am that the Tech will be there and they have that component for your car there and all i need to do is be there". Saturday rolls around i pull up at 8am sharp....its packed...a service advisor comes to my car door asked me why im here? I tell him I have a appointment at 8am for a component which is a display in my car...He says to me that we dont do appointments on Saturday? I told him Doug told me and he told me to be here at 8am and i showed him Dougs business card. The service advisor then repeatedly repeats We dont do appointments on Saturday and then he walks away and another service advisor comes to my door i explain the situation a second time he scans my car and see that Yes there is appointment for me at this time for this component for this particular Tech. He tells me to pull forward...the Tech comes out asked me the situation and i explain to him for a third time the situation he proceeded to tell me that because of the length of time for what the job he will need the car for a week i said thats fine but ill need a loaner the tech said that they dont do loaners that i need to rent a car i said why? He said since the car lot is empty and they have no cars to loan, i told him this is unacceptable i told him i bought the car i have a warranty for it but you cant provide me a loaner how do i get to work? How do i see or pick up my kids? How will i be able to pick up the necessity that i need, he explains that i have to rent a car.so as my understanding is you want me to rent a car out of my own pocket because your salesman sold me a car that was certified pre owned that should have this aquire component for my car and because of the inconvenience thats going on with all the motor companies that i have to pay out more... as i explain this to him, which i might...he walks away added i was not cruel or mean or foul but Firm another service advisor comes to my car asked me the same question a fourth time i explain the situation he tells me the samething.i gave up i said ill be back when i get my oil change the day to earlier for this absolute nonsense.Four months later No call no email surveys but its time for my oil change which is today May 9 i go to westside i park my car a service advisor comes out i ask is Doug here he said hes no longer with the Company. I talk to the service advisor tell him i need a oil change then i proceed to tell him the same problem he told me the samething. He also tells that my warranty on my car will expire at 26000 miles at which my car is at 19000 miles and i had bought my car with 14000miles, i explain so how am i going to get this fix under these circumstances? They re-enterated the same scenario that would cost me more money and my own inconvenience... i did not get mad or upset but i can now tell the service advisor are unease and i tell them thats fine i said when you send the survey i will give yall a 0 he told me that the survey didnt matter anyways i shrugged and said ok then i just want my free oil change he said it will be a hour.now i see my salesman hes busy so i go to the financial manger who sold me the warranty and explain the situation just to let him know the situation he gets in a bad mood and tells me nothing he can do i said ok sorry to ruin your day he said that i didn't.now ive decide to walk in the sun to a restaurant im there for 2hours i get a call from my service advisor that my car is ready granted now before i got there their was no customers there waiting or around.i walk 30min back.. again no customers place is empty.. i see that they did not wash my car i ask the service advisor he said that they dont wash it for oil changes...wowi said whatever i go get my paperwork the other service advisor said we can wash it i said how long will that be he said 10min 30mins was how long it took, iasked the cashier lady wheres the 5 point check list she said the service guys can print it up i talk to them they said they dont do that i tell them that the young lady said yall could print it out he said plainly that she just a cashier and doesnt know what shes talking about, Jesus, i go sit outside and see my salesman i explain the situation he just walks away....at the end of the day all i could do is laugh not only at me but the whole experience the situation the nonsense and complete waste of time but life is a lesson and there are more bad reviews on here that also have similar situation that seems far worst..one guy had a complete engine change for no reason lmfao thats fucked up read more

Ernest did awesome. Got a truck from him and later got a car because he was honest and did his best to get us what we wanted. I will definitely go back! read more

Brought my 2020 Silverado in due to having woken up to a completely dead battery for a second time in 5 months of having the truck. The first time I called Westside and they told me to have my truck towed up there rather than offering roadside assistance or another solution. Instead I bought a battery and replaced it. So new battery now, same problem. This time around I called roadside and got the truck started and took it up to the dealership. Even though I told them I had replaced the battery when I dropped it, it took them 6 hours of doing nothing only to call me back and let me know that since it's aftermarket, they have to charge a diagnostic fee to look at the battery. Even though that wasn't the problem. So I authorized and then a few hours later they call and I'm told the battery is just fine. Of course, it's brand new. We then discussed having a draw test done, which I'm not even sure was ever done because they weren't able or willing to produce any documentation showing this. They returned the truck with no resolution, diagnosis or solution. Their recommendation was to have it towed next time it did this. EVEN THOUGH.... doing a bit of research I found that there were a few different things that could have been causing this and there were several technical service bulletins issued for other customers reporting the same issue on the same model truck. I even printed them out, brought them up there and they still refused to even look into these being a possible culprit. Willy their service manager is a liar and has terrible customer service skills. I will not be taking my truck back there again regardless of how convenient it is. Terrible terrible service. I would give zero stars if possible. read more

I was very impressed with Westside Chevvrolet's operations, responsiveness and selection. We were looking at Chevy Blazers and our salesman, Corey, patiently showed us the various trim lines and set us up with a demo. He was able to put us in a test drive car that had the trim line and options that we were interested in. He meticulously went over the various options available on the Blazer. We were surprised by how nice the new Blazer looked, rode and handled. Please note that we were looking at the highest trim level, which is superb. Our salesman and the sales manager were helpful, answered our questions and never made us feel like we were being pressured. We sent a number of queries to our salesman by text and e-mail and he was extremely responsive, even when he was traveling for the Holidays. The scope of Westside's operations is also impressive. In addition to a large selection of cars, they have a huge service area and a large collision center (body shop). read more

I got here at 6:30 This morning even though they don't open until 7:00 so that I could be the first in line. My vehicle needed a fuel sensor. Was told by employee that it wasn't a difficult fix and "shouldn't take long." At 9:00 the same employee came by and said it was on the list and almost done. At 11:00 I still hadn't heard from anyone so I wondered if they had forgotten to tell me my vehicle was done. The employee had gone to lunch so I had to wait. At 12:00 he comes back and tell me that the mechanic is now at lunch so I'll have to wait until 1:00. An hour later I am in the waiting room when I see him walk by and he says "I'm keeping an eye on the clock, I didn't forget about you." I remind him that it's already 1:00. He says "oh shoot. Let me go check on your vehicle for you." He never returns. I go to lunch and return at 2:00. Still not done, but he again tells me for the 3rd time that " it shouldn't be much longer. It is now 3:00 and I'm still here. I've been 8.5 hours. The repair was supposedly "almost done" 6 hours ago. read more

Got a call, an apology, and a refund. Thank you. Chevrolet Customer Care was not honored at the time of service. Everyone makes mistakes. read more

Doug my service guy was beyond great and helpful! I waited maybe 3mins for him to help me as he was with other customers was very kind and my car was ready in less than a hour. He also gave me a free car wash! Westside Chevrolet has always been a great dealership for services! Love it! Thank you! read more

Unbelievable. Once again I show up at Westside for service and immediately receive a very poor response. My driver side window decided to break and not roll up. It is Friday afternoon, and Westside policy is if you drop off your vehicle on Friday it doesn't get worked on until Monday despite having people there on Saturday. The service guys looked like deer in the headlights and stumbled around in their explanation trying to decide what to do. No greeting when I walked inside, no compassion, no caring response. "We don't make the rules." Doesn't matter that the car is still under bumper to bumper warranty, less than 3 years old, and only 17k miles. Thankfully they decided to keep it in the shop so the rain doesn't get the inside wet. Thank you. Might be able to write it up on Saturday morning so they can work on it. Maybe. Just maybe. Despite being under warranty and keeping my car to next week, they didn't bother to offer me a loaner car. Terrible customer service. read more

Waste of time , no customer integrity. If you're looking for a used or new car you should take your business someplace else. Only care about money and nothing else. PLEASE IF YOU SEE THIS REVIEW DOUBLE CHECK IF YOU REALLY WANNA BUY HERE CAUSE THEY ARE SNAKES !! PSA, if manager wahli is there you should run the other way. Terrible time and disrespectful!!!!! read more

Since day one my husband and I have had crappy service from the service department, to be specific, from Eric! When we got in our car to drive it off the lot, the day we made the purchase, we realized that the volume to the entire vehicle was not functioning. I come in that next Monday and get instant attitude, keys get taken away, house keys get lost, I get blamed for them getting lost! Even when the keys were found. I was told, "oh you must have set them down and the customer found them..." NOPE. I DID. NOT! anyway, our car is ready for pick up, no one explains ANYTHING! A week later the sound turns off again. My husband calls in and sets up an appointment, I show up on that Monday and the other gentleman said that there is an "open ticket for the sound cancellation, looks like Eric opened it, did they not tell you?" Nope. No. One. Told me. What a waste of my time! Anyway, I bought a BRAND NEW TRAVERSE WITH NO SOUND. July 22 up until now. All the free "onstar" that I can't hear, all the free sxm I can't hear lol! Anyway, no I will never recommend west side to anyone! Once this, if it ever gets fixed, I will use another dealerships service department. read more

Don't get warranty work for your Takata airbag done here. They'll crack your dash and blame it on the vehicle being old first then claim it was already there. Sad sad bunch. read more

Don't work there. You won't get a raise, even if you work hard it care. The receptionist manager is a big fake. She smiles to your face and when you confide in her she'll gossip about you. She's also the owners kiss ass. So when she does something bad, the owner won't say a word to her. I asked the inner for a raise after being there over a year and he told my manager Renee and she said she didn't need me anymore. I had asked her for a raise but she said I'd have to talk to the owner and when I did, I got fired. You don't get paid enough and you don't get appreciated. DON'T WORK THERE. read more

Never been more disappointed from Chevy my truck was under 13k miles and one of the nearly new tires just deflated on the freeway.we check tire for any cause but couldn't fine any explanation, as far as I know all tires after you buy them have a time warranty from manufacture(I know for a fact happen to me before and I was replace without any issues) I guess people from Chevy don't care about their customer after you make a purchase. after talking to people on the phone and in person I was ignore, this is my fifth Chevy and WILL BE MY LAST as well, I feel sorry because we really like American made cars and I don't think some of their employees represent the this company according with their values, again feel DISAPPOINTED because they really have the best trucks. read more

I get my car oil changed here ever since I bought my car which is in 2015. Every time it got changed, everything was perfect except for this recently visit. I got it changed back in Oct '19. I had to use the car for a road trip that did not end very well. Mid way of driving, the car just stopped driving. The car indicated that it was overheating which did not make sense at all. Before leaving on long road trips, I always get my car checked professionally to make sure everything was good. They said the car was good, that wasn't the case at all. The car started to overheat mid way, so I had to pull over and it just stopped driving completely. I had to call someone to check on the car and they said everything was fine. All the liquids were good, but the oil. Oil was black and it was not even changed. There was barely any oil left in the car. Had to get it towed back home. Honestly, what a waste of money. Wasted my time and money. If you're thinking of fixing your car or even getting an oil change here, think twice and find a place closer to you. They probably won't disappoint like this place. read more

Do not buy your car from Westside Chevy! Matter fact don't buy a car from Chevy at all. Beautiful cars, they run smoothly, but there is a constant issue with your car!! Issues that make absolutely no sense. Especially after they are serviced and you are keeping up with services! Since I got my car in October of 2016 I've had to replace so many parts in my car I can't count and spend excessive amounts of money . I've gotten my car serviced 3x there in the past 3 months due to a check engine light that they can't seem to fix it and now I'm over my warrantee and it cost $150 just to look at the car! I'm extremely upset with my purchase and extremely upset with the constant troubles of this car . This will be my first Chevy and My last one. Although they are nice there, nice doesn't cut it. read more

Great Dealership! We had a hard time at the beginning of the day at another dealership and Brian and PJ totally turned our day around at Westside!! We looked at an outstanding trailblazer and ended up super happy at the end of the day with our dream trailblazer thanks to those amazing guys! And the manger who was there at the time I believe his name was Luke was super understanding, highly recommended this place:) read more

I just came back from the worst service experience I ever had, at Westside Chevrolet Katy. After being called to the cashier, after more than 3 hours of wasting working hours waiting onsite, I discover that the ONLY thing they have performed, is the state inspection. That was actually the least important issue I had for this service request. The MAIN reason I came in was that the battery drains to near empty (engine cannot be started) in approx. 2 days when the car is parked. While I requested the service for this problem, I thought I might as well do a scheduled maintenance, since it is a year since I bought the car, have them rematch my TPMS sensors, and do the state inspection. I entered all of this information in their Service Appointment Form (http://www.westsidechevroletkaty.com/ServiceApptForm), by ticking off the boxes for "Scheduled Maintenance" and "Inspect Battery", and describing the battery problem and request for TPMS rematching and state inspection, in the text field for additional services. I should have started to worry when I was called by their representative a couple of hours later, because she claimed she only saw what I have written in the text field, not the boxes I have ticked off. Neither could she see the car make, model or year I had selected! Anyway, at the end of the call, she read back all information and issues to me, leaving me reassured that you had all the information I needed you to have. As I arrived at the service center today, I had to repeat everything again, even though the service consultant clearly had found my request on the computer. I was asked to "make myself at home" in the waiting room, and so I did. And more than 3 hours later, I discover that that only the inspection have been done!!! (and by the way, my wife had her car inspected at a drop-in service two weeks ago; it took about 15 minutes). To top it all, I see on the invoice that my car was actually reported ready by the mechanic 1.5 hours before I was told. What did you people do in those 1.5 hours, knowing I was in the waiting room, and having my cell number?!? And that was not the top after all; the car was supposedly washed, but it's tail was full of grease/oil stains that was not there when I delivered it. Please look for copies of this review on Facebook, Yelp, Google and any other place I can post it. And do not expect me or any of my acquaintances back. read more