I purchased a vehicle online from Uptown Imports after being assured by Angello that everything was in good condition. However, upon receiving the car, I discovered multiple issues that were not disclosed prior to the sale. The audio system is defective, with severe distortion even at low volume. I specifically asked about the radio as it looked like it was post-factory installed. The vehicle came with only one key, which was in terrible condition (I'd rate it 7 out of 100). On top of that, the car was never detailed before it was shipped -- the interior was dirty, and the engine bay was filled with leaves and debris, which is shocking for a vehicle with only 38,000 miles. The doors had glue all over them as someone had taken them apart and tried to put them together. None of this was mentioned beforehand and the list can go on! I contacted Angello immediately to address these issues, but after multiple attempts, I've received no response except "I will forward your message to the director" I got a loan for the can and cannot register it in California because Uptown imports did not send the pink slip to the DMV or to the bank (as they are supposed to) Eventually they ended up sending it to me! (WHAT?) How are they in business of selling cars if they don't even know what to do with the pink slip?! This level of communication and customer service is completely unacceptable. If a business can't stand behind what it sells--or even respond after the sale--that speaks volumes. I've waited long enough for a resolution and am extremely disappointed in how this was handled. Buyers... beware! read more

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Engine blow out about a week after I purchased the car from this place!! DO NOT PURCHASE FROM HERE they don't try to help you they just take your money! I purchased the car on 11-28-2022 and the car broke down on 12-6-2022! I was stock with thousands on repairs!! This has been a nightmare! HOW IS THIS PLACE STILL IN BUSINESS SHAME ON YOU!!!!!!! read more

There is a great team at this dealership! I lost my car in May due to a hit and run driver. No one would help me get into a car. This dealership looked at my numbers and presented me with several options that I qualified for. I was in my new car in a matter of hours over two days. The SUV I'm in now is everything I could dream for in a replacement to my totaled car. I truly thank this company a lot for their help! read more

Uptown Imports - My 2020 GMC Terrain - She's a beauty and in awesome condition!!! - Used Car Dealers Near Me - Spring, Texas

If you want to giveaway your car when trading it in this is the perfect place as they give you close to half of what they'll end up selling it for. If you work hard for your money I'd stay from here. If they'd go that low on your trade best believe they'll raise your interest rate a couple points and also the price on an extended warranty if you decide to buy one along with gap insurance. read more

Upon reading reviews on Uptown we felt very comfortable coming in to view a beautiful Ford pick up truck. Angelo communicated with me via text & Wally took great care of my husband at the dealership! No bs, just straightforward business. We couldn't be more happy with our purchase Will definitely keep them in mind for future vehicule needs read more

This business and its employees are completely unprofessional. Don't waste your time or your resources at a place like this. Much better establishments to support and spend your money at. read more

So as a first time buyer I did massive research on trying to find a jeep grand Cherokee with low mileage and a decent price out here in Texas most places will try to lessen the price but sell you a car with high mileage next thing you know the car is screwed but this place right here accommodated me answered all my questions and gave me an amazing price for a grand Cherokee with low mileage the sales person that help me get my car was Angello. I saw some great reviews about him and here I am adding mine lol he was extremely helpful in the process of me being a first time buyer and answered all my questions also gave a realistic opinions :D I love my car and I hope this review will help someone next. read more

Uptown Imports - Car - Used Car Dealers Near Me - Spring, Texas

Good for Internet Buyers. Angello immediately reached out and after one email provided me with a complete buyers order. Didn't end up getting the car, but I really appreciated the transparency and open communication. read more

Dishonest car salesman, altering car fax and will no fix problem or admit it. Sold me a car with altered Carfax only to find out a year later there's frame damage on my car. Owner wax extremely unprofessional after he blew me of for 6 weeks, and then questioned why I left the review. Stay away from this place. The 2-3k your saving is due to it being an auction vehicle, which they have no idea what is wrong with them, or are dishonest about he process. read more

My experience here was better than I expected. I came here because I needed to get my convertible roof top replaced since I recently bought a used convertible from their sister dealership in Austin called Austin Expo Cars. The top came with a torn roof and I had an agreement signed with them stating that they will replaced it with a brand new one after I bought the car. Sure enough, a few weeks later they shipped the new roof top to Uptown Imports and I was to directly coordinate with them from there on out. My main point of contact was Narius Irani, or also known as "Wally". I was apprehensive at first because I wasn't sure how well he would be able to get a hold of or how professional he would be. I had instances in the past where I would try calling other businesses three times, leave voice mails and text, and not get a reply back until a few days later (I opt not to mention who or where at this point). Wally was an exceptional person who answered all my calls and responded to voice mails promptly. He handled my (stressful) situation well by setting a solid date on when I could have the roof fixed and even scheduled for me to pick it up on a Sunday (closed). I was pleasantly surprised at the professionalism offered and would recommend contacting him for your next business. It may not seem like much, but when you have other people owing you parts and labor worth a lot of money and the only proof is a small piece of "I owe you" paper, the "unknown" factor scares you. I'm just glad I did not have to go through my company lawyer for this one! In the end, although I did not purchase a car from them, I had the pleasure of dealing with Uptown Imports. Just FYI, my roof was repaired by Joe Ram. He did a fantastic job on my convertible and put emphasis on quality. One of the straps that he was going to re-use was broken and I had it replaced at no cost. I believe others would have just re-used it. read more

The sales guy named angelo very helpful and polite .I just bought my 2013 charger.wonderful car.i do recommend buying a car from them.i. will be back again .thanks angelo on all your help read more

Found a car I was interested in at this lot. Kelley Blue Book value was around $5K. Dealership wanted over $7K for it. I went to check it out in person, in hopes the price was negotiable (since I was paying cash). Car had more cosmetic damage than I had expected, and the A/C seemed to be struggling to stay cold. I pointed out the issues to the salesman, and told him I'd be willing to pay $5K cash for it (which is still more than the car is probably worth). He told me that was low, but asked me to come inside to see if we could work something out. He pulled the old "I have to go check with my manager" routine, and came back and said the lowest they could go was $6800. I told him "no, thanks" and walked. I get the feeling they price their cars high, to take advantage of buyers with bad credit. I have no problem going somewhere else to buy a car. Forget them! read more

Had an issue with one of the tires on the vehicle I purchased, and they immediately took care of it for me. The staff is friendly and straightforward. I was always able to get a speedy response when I had questions or needed anything. read more

This place is amazing! Awesome customer service! I dealt with Angello he was extremely patient with me and not pushy at all. I would definitely be a returning customer. read more

Regret purchasing a vehicle there, it has been nothing but problems and having to spend a lot of money to repair.